Let me start with the good points: our flights were safe, on-time, and the flight attendants were pleasant. However, I booked two one way flights via their website a few months back, which were for travel this past week (starting May 22). This was initially done online. I chose my seats when I booked the flights. Somehow the seats were "unchosen" for 3 our of 4 of my flights when I called to inquire about changing one segment, a couple of months back. I called on two different occasions and spoke to two different customer service representatives. Both were actually quite rude. The first woman I spoke with asked me "why did you not chose the destination you are changing your flight to to originally?" in quite an accusatory and persecutory manor. (I originally booked to London, but then changed to Manchester, when I realized it would be about the same price, and much closer to my destination - Sheffield, England.) In all honesty, I wished I had not made this mistake, but, as a traveler and paying customer, I'm not quite sure why she needed to know this answer. It certainly did not appear that she was asking to be helpful, but it felt like it was more intended to shame me. She advised me that only one set of seats had been held at this point, the other 3 segments did not have seating assignments booked. I called back a couple weeks later to confirm that I was changing one segment of flights, and to choose my seats (again). This time, I had a gentleman, who confirmed I did not have seating assignments for 3 of the segments. When I asked how this was possible, when I remember selecting them all (and the first leg's seating assignment - did (somehow) get saved), he stated he did not know and rather abruptly asked "if [I] wanted help booking the seats now, or not?" I felt like he did not want to be bothered helping to correct this. Additionally, as we had ordered food for all four segments, I asked if the food we had pre-paid for from Dublin to London could be added on to the Dublin to Manchester flight? He stated he was unsure, but thought so. He also said, if it was a problem, someone would call me to confirm. The food was not transferred to this, but I never heard from anyone about it. Between myself and my traveling companion, we spent over two thousand dollars, I would hope a $10 meal for each of us (that we paid for) could be transferred to the new flight. We kindly requested a meal, refund or credit. None of which happened. Furthermore, nothing on the 3,000 mile journey was included. Water was provided in 3 oz. containers that were passed out one time only during the flight. I mean, it's water!!! Additionally, I am a member of Jet Blue's frequent flier program, and was advised even though Are Lingus and Jet Blue are partners, I am not eligible to receive mileage credit for these flights. I am unsure why this is the case. At the airport, I inquired about this and I was credited for miles on the short flight I was about to take. However, I was told I could not get credit for the transatlantic flight I had just taken. I was very turned off by both my interactions with your customer support phone line, so much so that I was dreading calling about these items, therefore, I am chose to email two different customer service addresses. 10 days ago. And no response. There are many stresses going on currently while we prepared and are traveling, I would have loved it if these were not them. read more

This company is terrible to deal with. They're customer service is absolutely zero. They are rude, unprofessional, and absolutely believe in a complete lack of courtesy. I missed the first leg of my flight from San Diego to Dublin due to an emergency. However, I was still able to make the second leg of my flight from Seattle to Dublin. I had plenty of time. I called the airline to see if they might be able to get me on another flight for the first leg. They tried to extort $1,800 to rebook an entirely new flight. I told them I was unwilling to do that and I just needed a flight from San Diego to Seattle and could make my sea-dub leg. They argued and were uncompromising. Basically, I would lose my entire itinerary. Since I booked the entire trip with them, the other partner carrier couldn't make the change. Aerlingus was in a position to simply rebook me in a later flight and they just didn't care to do it. A friend who was frustrated by the situation advised me to just hang up. I booked a new flight from San - Sea and of course made my flight without issues. I don't understand why an airline would try and make a bad situation worse by deliberately taking advantage of customers! They didn't have to be rude and they had all the power to simply put me on a later flight. They could have also asked me to pay a change fee. This is normal and I would've understood that. But to try and force me to buy an entirely new ticket for $1,800 was poor customer service and greed. I'm now at the Dublin Airport and of course customer service is shit here too. Overall, I am very disappointed and will avoid flying with this company. read more

it was okay - at least no roaches came out to play (see my review of Ryan Air). Seats were crammed together, and was they are starting to nickle and dime you, but it was okay. It took an hour to get our luggage, that really sucked. After a long international flight you just wanna get home, and waiting at baggage claim for an hour is murder, but that is probably the airport and not the plain's fault. I do know about these things. Still, I miss the old days of a free soda, peanuts, and nice Stuarts. read more

I travel for business extensively and some times travel Aer Lingus. This airline is incapable of running itself. Do not go through Dublin during winter months or you are taking a terrible chance. If there is any glitch you are going to have the most unpleasant experience. Not enough staff, so there are either frustrated or don't care. No oversight or management of weather issues. Weather related delays happen and how you deal with it, makes the difference. Dublin Airport and Aer Lingus get F grades on professionalism, communication and coordination. The entire operation has the appearance of incompetence. read more

Aer Lingus is a great airline and representative for Ireland, always a pleasure travelling with them. Have only travelled long haul so not sure about the short haul service. The food is ok for plane food. Great service from the check in desk to getting off the plane. Actually I do have one down side about them, they add on an extra €20 charge per person to sit beside each other and this is after paying nearly a €1000 for one ticket. Not nice. I understand I didn't have to buy it was actually the cheapest flight to NYC at the time. read more

Aer Lingus - A330 wing and winglet returning from NYC - Airlines Near Me - Dublin, D

Aer Lingus was once the airline that sold itself on style and Irishness. While the airhostesses will still give you a bit of Gaeilge over the loudspeaker, Aer Lingus has had to go low cost to compete with the upsurge of Ryanair and chums over the past few years. That means no more martinis for you! It may not be quite as bargain basement as Ryanair on some routes but it does manage to fly into legitimate city airports (rather than cowsheds). Also, in my experience, Aer Lingus is not trying to 'do you over' at every turn. Any time I've been a few kilos over-weight, the staff have turned a blind eye. They often have sales on and flights to America are getting increasingly cheaper. read more

Aer Lingus - Company website - Airlines Near Me - Dublin, D

If I had the choice to only fly Aer Lingus I would. Wonderful staff, actual clean toilet , clean plane. Everyone in Dublin associated with Aer Lingus has never been nicer. Dublin Airport is a bonus to it all! read more

Our flights on Aer Lingus were okay (SFO to Manchester via Dublin), but the overall experience was terrible because they effectively ruined a great deal of our holiday. We booked our flight directly on the Aer Lingus website. Their site suggested a hire car. We added the car and paid for it through the Aer Lingus site. On arrival, we followed the Aer Lingus instructions. We were supposed to get a shuttle to the hire car office. After waiting an hour in the freezing cold, we had to ask around and found out that the Aer Lingus instructions were incorrect. We were supposed to call for a shuttle - but our phones don't work in the UK. So, we had to take a cab to the office. Unfortunately, that was only the beginning. Once we got to the office, we wanted to make sure that we had a way to get back to the airport for our return flight the following Saturday. The agent gave us a strange look when he heard that our international flight was at 8:10am. The plan was to return the car around 4:30am so that we could get to the airport and check-in at the suggested 3 hours before departure. The hire car company wouldn't open until 6am. We thought we'd have to arrange for another cab, but then they explained that they didn't allow for returns after hours (a key drop like 99% of hire car companies) so we'd actually have to return the car on Friday night before they closed. In the end, we had to cut our trip short by a night, we had to pay for a hotel near the airport after already paying for a non-refundable AirBnB for that night, we had to pay for multiple cab rides and we had prepaid for the hire car though Saturday but had to return it on Friday. This was ALL BOOKED THROUGH Aer Lingus. When we contacted them for help, they refused. They said that all of these issues were with the hire car company. Aer Lingus suggested the company. They reserved the car. They took our money. They knew the times of our flights but didn't give us any warning that the hire car company would not be open for the return. Aer Lingus even gave us the incorrect instructions that caused us to stand in the freezing cold for an hour waiting for a non-existent shuttle. If you do decide to travel with Aer Lingus, DO NOT be tempted by their hire car offers. It cost us hundreds of dollars, it cut our trip to visit my fiancée's parents short by a night and it started off our trip on a horrible note. read more

I've flown Aer Lingus to and from Dublin recently, and it was quite an experience. THe airline is okay but some of their materials feel a bit dated, like their airline attendant uniform colors, the safety video, the seats, etc. Their food service is a bit strange too. There are basically no vegetarian options made available. I'm not a vegetarian but if you are one, I feel like you may be out of luck. You probably have to ask really far in advance. But the food I did have was not bad. I did like the rolls a lot. The drink service is very bizarre. I'm used to the American-based airlines like United, etc. that frequently come up and down the aisles for drinks, even on a four hour flight. But for my 8-10 hour flight to Dublin, I think I saw the drink cart come down like twice in that span. It was very odd, and I think they expect passengers to just walk up to the attendant areas (where they store the food and drink) and just grab stuff. Their website is really bad to deal with. It's super confusing and limiting in what you can do, and once you check in and select your seat, it's basically impossible to go view your seat assignment or change your seat (something I do pretty frequently on other airlines' websites). read more

First time flying....they don't serve complimentary wine with dinner on international flights??? No class!! On shorter flights in Europe they charge 3 EU for the worlds worst coffee. Tasted like no real coffee in the beans, just chicory. Absolutely gross, disgraceful and a cheap act on their part. On a connecting flight in dublin, Aer Lingus made us walk more than 1/2 a block outside, in the rain, to get on a plane I think it is europe in general, very cheap with vendors trying to screw all with fake merchandise. Have never seen it so bad this trip!! read more

Aer Lingus were once synonymous with shipping over wealthy American tourists in order to keep our struggling economy afloat with a smile and a crappy microwaved breakfast in hand. Nowadays they're more famous for strikes, losing money and not letting Michael O'Leary turn it into Ryanair Lingus.Which is a shame, because it's a grand ol' airline, no amazing shakes, but cheap and good service. It makes me want to cry that we may be flying over Shtateside in a blue and white minibus with wings in a few years. Get in while you aren't charged for the loo. read more

What a trip.... Well, I brooked my flight from LAX to HAM with a layover in DUB. It was my first time flying with Aer Lingus, because the price was the lowest with this airline, so why not. Last Sunday, December 10th the flight should depart from LAX to DUB at 8:00 pm. Unfortunately something was wrong with the airplane (some kind of mechanical issue) and the engineers had to take care about it. Nobody really knew how long it might take. The check-in agent tried to inform us as soon as they would know how much longer time it would take. After two hours waiting they gave $20.00 vouchers to all of us as compensation for food or drinks, that we were able to use at any kind of store at the gate. Approx. after 1 1/2 hours longer waiting time we departed from LAX. The amount of leg room was small, but I expected that and it was okay for me. The entertainment system was fine. They had a good selection of movies, in my opinion. I just had to raise the volume a lot, otherwise it was hard to hear anything. The flight attendants were very friendly. The person next to me was sleeping at the time dinner was served (we could decide between Beef Stroganoff or Chicken Curry). As soon as she woke up, they served her food, without that she had to say anything. Very attentive. I would definitely give them 5 stars. The chaos began when we arrived at DUB. None of us got the connecting flight to the final destination. So there was a long lane at the Aer Lingus counter. After waiting there for an hour, some employee tried to help us and sent us to another counter. After waiting there for a while, we got sent to the Aer Lingus customer service counter, where they tried to find a hotel for us for one night, since there seem to be no more flights for that day anymore. The point is, that people got sent back and forth or got wrong informations and always had to be back at the end of one line again, after waiting already a long time. There was no good organisation and many misunderstandings. I also understand that it might not be easy or maybe challenging for the Aer Lingus team to take care about hundreds of people which have many questions. But all employees were at least friendly and tried their best, I think. In the end, after 4 hours waiting in many lines and after checking in the luggage for the next day connecting flight, we (maybe 50 people) got sent to a hotel by bus. In my case, my overnight stay was short, because we arrived at the hotel at 10:30 pm, had to check in to the room (which took a while of course) and my taxi to the airport again the next day was scheduled at 4:00 am. My flight from DUB to HAM this morning had a delay of one hour. Well, still okay. So, if you want an inexpensive flight and can be patient for delays and don`t mind the small leg room, I think this airline is fine, especially for short distance flights. When you want to make vacation somewhere and do not have to travel for business, or do not have any important appointments, I think the price/performance is okay. I just hope that my flight back to LAX with Aer Lingus will be more smooth. read more

Aer Lingus - Airlines Near Me - Dublin, D

See all

I was nervous flying on an airline I had never heard of but Amex assured me they were really good, and I concur. It was a great flight. No problems One issue NOT Aer Lingus. If you are coming to Europe, your passport can NOT expire within 3 months of your flight Had never heard of that before, but it's happened to two people I know just this week. I thought an expiration date was an expiration date. NOPE!!!!!! SO if it's cutting it close and you know you're going somewhere Just Do it!!! Renew It!!! read more

The WORST airline and the WORST customer service! Choose to fly any other airline for your trip. They are refusing to budge on the change fee given the coronavirus (there was a case in one of their flights). It would cost us an additional $600 to change the flights, as well as the difference in flight costs. read more

If I could give lower than one star, I would. When things go horribly wrong, this is the type of review that you get. On a flight from Dublin to New York, about 30-40 passenger's bags were "lost". It's been about a week later and two of my pieces of luggage are still MIA. The airlines (when you can actually reach someone there) cannot even provide basic information as to where they are, whether or not they are safe, and when I could expect to receive them. This is the same for many of the other passengers. The baggage claim attendant at JFK was also rude and unsympathetic to passengers who lost their luggage and just got off a very long overseas flight. In the ensuing days, calls to Aer Linugs JFK baggage went unanswered. The mailbox was often full and voice messages also went unreturned. Something is seriously wrong with their customer service department and their baggage tracing system. Be careful if you check your luggage with this airline because if it gets lost you will be in for a big surprise. read more

Will never fly this airline again after an incident at Shannon Airport right before boarding back to New York on August 17. After a morning of being selected for a "in depth" check-in/screening, because my name is "different," (and yes, that part's not your fault), I find out that the seat I had reserved along my party of four was given to someone else that paid for the seat not realizing it was already taken by myself, separating me from my party. On top of this, the person who gave me my new seat acted in a highly rude manner after trying to reason with her that it was unfair to give my seat to someone who paid a little extra money for it as well as singling out the person with a "non-white" last name. How dare this airline take away my seat because someone waved some money in their face! Shame! If you want to fly to/from Ireland, I suggest another airline even if you end up paying a little more for the flight. The headache is not worth the relative affordability. read more

I love flying with aerlingus. Never had a problem before, minus the exception of some turbulence. Amazingly friendly staff. Great leg room, especially when you're over 6"6. Great food and service in economy, even better in business. I've used aerlingus to and from NYC on numerous occasions and to Toronto also, all flights have gone without incident. Highly recommend spending that few extra €€ to get a good flight! read more

See all

Aer Lingus doesn't stop surprising you with very poor standards! The staff is very unfriendly and "gestapo" style and when you board the plane in a country that is not Ireland, the plane is just absolutely filthy!!! read more

Aer Lingus - Just boarding the plane and it is just absolutely filthy! - Airlines Near Me - Dublin, D

I travel a lot and wish I would have read the Yelp reviews before flying with Aer Lingus. The check in was difficult, the seat space is small, and when the person in front of you reclines forget it. Youre sardined in! The food was awful. We checked in online and ordered vegetarian meals. My son got one for the first meal then the second meal told him he didnt order it and rudely took his awful breakfast wrap and handed him a different one. The flight attendants are not friendly at all. The force a small smile and hello. We were treated like a herd of cattle. No Pre TSA which is an inconvenience. The boarding is disorganized too. The bathroom in the back was not allowed for passenger use after the first hour of our flight because an airline attendant was sleeping back there and we were not allowed to disturb her. this caused lines of several people to have to wait in line. I will pay more next time to use another airline. read more

Hopped a flight from Edinburgh to Dublin... super clean airplane, happy hostess, smooth ride. And 15 minutes early. Great Service! read more

Aer Lingus - lovely stewards! - Airlines Near Me - Dublin, D

Insane like it's more than insane so helpful like yo mom wtf I'm so dumb omg lol heheeeeee

Never never fly this airlines , buy a rubber raft and paddle to Ireland before you fly on this airline , they tore through my bag which had my suit and cloths for my daughters wedding in Ireland and left the bag out in the open far from we're the bags come down the shoot , they could care less and were so rude about it . Luckily after searching the area we found my bag or I'm sure I'd be wearing the same cloths days later, I don't understand how they can get away with it . read more

Airline seamed fine to me. Everything ran on time and in orderly fashion. Flight attendants were all nice and accommodating. In flight entertainment was plenty good enough to get us through our 7+ hour flight. read more

Dear Aer Lingus, In this stressful time of travel during the current pandemic, I wanted to write about my experience flying from Dublin to the USA. There was some confusion and miscommunication with my recent flight and for a moment it seemed as though my flight home for the first time in a year may be thwarted but thanks to a kind, patient, and helpful customer service representative at the Dublin check-in desk named, Glen, I made my flight and am now on my way home to see my spouse. I just wanted to acknowledge with gratitude the incredible job Glen and the flight attendants are doing to help travelers like myself navigate through a difficult time. It is much appreciated and a nice reminder of the good that exists in a world that is often uncertain and unpredictable. Wishing you well and again, thank you for all of the assistance! Respectfully, Mike read more

Not a fan of talking poorly about anything but this experience was overwhelmingly horrible. We had #4 instances of poor service and deceitful tactics on one flight. Instead of writing a book I will just warn you about this airline. It showed me that it does not care about its customers. Please spend the extra $20 per person and fly another airline . read more

Robbery. Outright robbery. Before starting a long European trip, I booked a flight from Cardiff to Dublin as part of that trip. Knowing we would have by then accumulated some goodies to bring home, I paid in advance for a third checked bag. US$60. But cheaper to do in advance, so that's what I booked. At the airport, when we checked in, we were told the money we paid for the third bag allowed us to check a third bag, but it did NOT increase the weight we are allowed. The allowable weight for two bags (for the two of us) was still the weight limit for the three bags. So our third bag, which by any other major airline's standards would have had the same weight allowance as the first two, was now all excess weight. Which they charged at a rate of almost US$10 a pound! We paid a 180 Pound fee (US$300) for our excess weight. Add in the US$60 we'd already paid and they hit us for US$360 for the third piece of luggage, US$300 at the airport when we had no alternatives. It's the most unethical thing I've seen by an airline ever. And we were not the only ones with the problem. Many in line with us had the same problem, although most did not get hit up for an additional US$300. Never again on Aer Lingus. read more

I have to say, I very rarely praise an airline. I never seem to have enough doll hairs to pay for the 'good' ones, so the journeys I do go on are invariably 15-stop-23-hour-cheap-flight-tours normally carried out in a quarter of that time. This system tends to result in a single overarching opinion of all airlines, the tone of which I'm sure you can guess! Having just disembarked from such a flight however, I must say that that I do feel that Aer Lingus, the definitive Irish airline, deserves some praise in amongst the now standard GetWhatYouPayFor airline culture. Overall, despite my long flight general crabbiness, I always find Aer Lingus a pleasure to fly with. First case in point - flying back from New York the other day, my bags were of course overweight. The ground steward simply made a joke about shopping in New York, and advised me of the weight allowed for future travel. No lectures, no stern stare-downs, and most importantly, no extra fees. This has actually happened me three times now with Aer Lingus (shopping addiction - me?!!!), and each time I've had a similar interaction. Unlike those other airlines which shall not be named (ahem Mr Ryan)... Other things I like about Aer Lingus; - They include taxes in their online prices, so you know straight off the bat how much your flights are going to cost - Easy online check in = less queues when you get to the airport - Their food is generally above average - The main thing for me is their staff. Good Irish stock - friendly with some humour, and above all, great common sense advocates - a trait I have often found lacking in this industry. If travel really is all about the journey and not the destination - budget or otherwise - I wouldn't have allegiances to any other airline. read more

Just got back from a flight from Chicago to Dublin and flew on Aer Lingus. When booking the flight, I was excited because the plane layout had just two seats together by the window, so my boyfriend could have a window and I could have an aisle...both happy. The plane layout is probably the only good thing about this airline. The service on board was horrible. They came around with drinks once on a 7.5 hour flight. On an overnight flight, they only turned the lights off for about 1.5 hours of a 7.5 hour flight, making it very difficult to sleep. The flight attendants were cold and short with us. I tried to go online to book a vegetarian meal, but the only way to request one is to call a phone number based in Ireland....really? What makes you think I'm going to pay international phone rates to call Ireland to make a simple request?? On board, when I asked the flight attendants for a vegetarian option, they scoffed at my request saying they didn't have any extra, and left me with a roll and a tiny salad to eat. Incredibly rude and unaccommodating. Would not recommend this airline. read more

After Ryanair, Aer Lingus feels like pure luxury. Let's compare. I snagged cheap tickets FRA to DUB recently, which is already awesome because it meant a short drive to the airport and easy public transportation. The infant rate was 20, where Ryanair is 30. Because the flight was pretty much empty, the ticket agent moved my daughter and I to the front row to make things easier for us which I totally appreciated. Upon boarding, I sunk into my roomy, comfortable seat with its cushy head rest and smiled. This. Is. Living. It was an easy flight, and the flight attendants were great. Did I mention the baggage situation? Ryanair---1 bag or doom, even with a baby! Aer Lingus, 3 bags because of baby! Yay! On the flight back to Germany, the gate agent quietly approached me and asked me to meet him up front so I could board early PLUS he moved my seat to a row with no one in it again. Ryanair? Hahahahahahaha, no that doesn't happen. They give no f*cks about happy customers. Another peaceful flight home, no trouble, nice staff, happy baby. I recommend Aer Lingus to anyone who values customer service with a smile. read more

This airline gets 2 stars just for the fact that it is relatively cheap and the staff are quite nice. But, I want to give it less - here's why: - You're forced to sit through a various amount of commercials for their goods, services, and charity programs. It looks humiliating to the flight attendants who are doing up and down the aisles with duty free goods. - It's a little cramped - luckily, I had aisle seats, but otherwise my transatlantic flight would have been much more uncomfortable. - They do not cater well to alternative dieting. Hidden in their ticketing process, so they claim, you can request a specific meal. I'm a vegetarian and so am always very thorough. Because they are so concerned with up-selling to a better meal, they don't emphasize or really give an option for alternative meal. Instead, you are to contact the airline directly to let them you. The reason I say they 'claim' you can do it online is that I honestly don't think you can - and the flight attendants told me I should have called. It is the 21st century - not everyone eats chicken or beef. They had one vegetarian meal on board for a huge plane and, by the time they got to me, had already given it away. 6 hour transatlantic flight and no dinner. The flight crew was nice about it and tried to give me more rolls. Honestly, I'm quite sick of vegetarianism being treated like it's completely alien. Having a meat and non-meat option, if you only have two, seems best. Proactively, they need to stop trying to sell you more things and take care of the base concerns. I would have maybe even bought an up-sell meal - that is, if one of them was vegetarian. They don't even offer a 'deluxe' meal for vegetarians. So, apparently, they don't want our money. So, I just wanted to share so that if you have dietary restrictions, please contact to get the right meal. I don't want anyone else to get stuck like me! read more

Flew Dublin to JFK today on the morning flight. The Airbus A-330 was sold out, and the stylish terminal inaugurated three years ago showed the strain. At departure time, 50 people were still in line for US Passport Control /ICE pre-clearance. Aer Lingus delayed the flight 30 minutes to get those people on board, and the plane still arrived on time. Unfortunately, I found the coach seats to be cramped, and the food quality abysmal. (At 17 inches, seats are among the narrowest of any airline. http://www.seatguru.com/charts/longhaul_economy.php ) Soft drinks are free, but they are only offered once in a 7.5 hour flight. With the tiniest soda cans I have ever see, it was difficult to stay hydrated. I cannot blame the cabin staff, who are too few for a sold-out flight. If you do not believe me, compare the customer satisfaction from having a significantly larger crew size on Turkish Airlines. Aer Lingus attendants are friendly, and do bring extras if you ask. But they are sorely over-worked. Spirits are expensive, and there are no handouts to take home. Don't expect much breakfast if you fly to Dublin from the USA, either. All I received was a 50cl, foil-covered plastic cup of OJ. I do blame RyanAir for taking cost-cutting at Aer Lingus to a new level. They own a substantial percentage of Aer Lingus stock, I just hope European legislators stay the course, and never permit RyanAir to obtain a controlling stake in Ireland's national airline. read more

Of the ubiquitous get-what-you-pay-for discount airlines, this one doesn't make me want to rip my hair out every time I fly with them and for that, I both salute them and use the word "ubiquitious" so you know i'm being serious and a little bit toffee nosed... I don't like Aer Lingus, but that's beside the point. I don't really like most of the discount airlines and had I the pennies, would fly with someone else without a second thought. But while I remain young and thifty (read: 30 and bad with money), Aer Lingus is the lesser of many evils. Unlike their discount counterparts, they don't always run late, their staff are always lovely and they don't require jumping strange hoops like passport checks BEFORE customs (cough, Ryanair...). The food is still airplane food, but it's actually fairly priced. I can buy an overpriced sandwich on my flight for about the same as the overpriced sandwiches at the airport... so I call that a win. Plus, for whatever reason, every flight I've been on with them has been half full and i've been able to take a row to myself. Double win. 9 times out of 10, if you're flying Aer Lingus, it's probably because you took whatever was the cheapest on your Kayak search and this review really won't matter but if there is a rare moment where it goes head to head (or even within £50 of a competitor) - I'd choose Aer Lingus over the other usual suspects. read more

Had my first intercontinental flight with them, and doubt any carrier will offer better service in economy class. Plethora of movies to choose from on the in-flight entertainment system, plenty of complimentary drinks (they sure refill the coffee often! But I didn't mind!), dinner and breakfast was pretty okay -- pretty nice cheesecake as well. Was in 31G, right next to the toilet, which was a bummer. It was slightly chilly in that seat as well, but plenty of space and was able to stretch and relax the whole flight. One thing worth mentioning: as we were queuing (30min+) up for security at Chicago, a few stewardesses came by, saw our Aer Lingus boarding ticket, and told us to follow them instead. Buzzed through security with them and was at the gate in no-time. Thanks Aer Lingus! Will definitely fly with them again for my next trip to the US. read more

I have yet to have a bad experience with Ireland's #1 airline. Now while I have just probably jinxed myself with that statement, I have to say Aer Lingus is what is good about flying in 2009 (and there isn't much good left). I took a flight on an airbus 330 from JFK to Dublin in June and it had a completely renovated interior. Gone were the little televisions overhead every few aisles for passengers to squint at and watch. Aer Lingus now offers personal touch screen televisions on the back of each seat of their massive plane. The in-flight entertainment really made the long haul overseas much more bearable. I had dozens of new movies to watch for free, many hit tv shows, music videos, games and more right in front of me. You even get a remote control if you do not feel like jabbing the chair of the person in front of you (which is what the old lady behind me kept doing!). The flight attendants also make a long ride more pleasurable with their Irish charm. They are always kind, courteous and at times funny. They are also pretty easy on and eyes, which never hurts when stuck in a plane for 5-6 hours. The food is decent, but much better than your typical "Airline grub", with meat filled raviolis and chicken with steamed vegetables as your dining option. You also get soda, water, cookies, scones, and a salad during your trip. I highly recommend checking their website out. Aer Lingus saved me about $700 compared to other airlines when I booked a round-trip vacation from JFK-Krakow. They always offer insanely cheap deals to Ireland as well. read more

After having flown Ryanair for 10 years, this is heaven to me. My judgment is definitely clouded by those 10 years of abuse. The first time I stood in line to get on the plane I started to get anxious as I tried to cram my small camera in my purse but it was too tight in there and I didn't want to scratch the screen. I profusely appologised to the guy taking the ticket: 'I'm so sorry, please let me get on the plane with my camera out of my bag'... he looked surprised and told me I didn't have to put it in there if I didn't want to. Bliss. read more

Having traveled on many airlines, I was pleased with the service and quality of aer lingus. We traveled from Chicago to Dublin. The flight wasn't full and the crew allowed us to move to a seat with more room around it. The flight attendant even notified us of a free seat with a power outlet when we asked about it. Everyone on the crew was friendly and helpful. They gave me an extra soda when I requested! I wish they had complimentary alcohol for transatlantic flights though :( but the prices for beers and wine aren't bad. The food was meh, per usual for in flight food. Aer Lingus offers sky dine gourmet meals for pre order and I think I will give that a shot on my return flight (complementary wine with that upgrade!). The flight was almost an hour early arriving and we were notified often of the status. I wish the captain had been a bit less chatty on the intercom as my movie was interrupted over half a dozen times, but at least we were informed. A great experience all in all! Give us complementary alcohol, Aer Lingus, and I'll give you five-stars! read more

This is the review I submitted on the Aer Lingus customer support page: Simply put, this is the worst airline and website in the history of travel. I've been to 37 countries around the world and I take about 80 flights per year. The website is beyond awful. I have to enter and re-enter the same information over and over and over and over. It is so frustrating. I've created an account...why doesn't my trip show up in my account? Why don't you have an option to add the trip? Why doesn't the trip link to my account? Why can't I check in for the flight on my mobile phone? Why couldn't I select my seat prior to the 24 hour check in period? ON and ON and ON!!! Oh, and I haven't even talked about actually flying on your airline. First, I'm wondering....are you seats made of concrete? Did you save a lot of money going with the most narrow and least padded seats in the airline industry? I have never been more uncomfortable on a flight in my life, and I fly coach about 98% of the time. Awful. Beyond awful. Oh....the "food" you served on the flight....are you serious? First, your flight attendant hands out the wrong menus and doesn't tell anyone that they are inaccurate. So, I chose the chicken curry. That's not like any curry I've ever had. Do you put curry in your curry? Or just make a brownish sauce and call it curry? Here's a tip....cook the rice! It's so much more enjoyable for the person eating it! A good third of the rice was uncooked and hard as, well, uncooked rice! Then.....before landing, the flight attendant just walked around and essentially racially profiled the passengers in determining whether to give them the American Breakfast Burrito or the Irish Breakfast Burrito. I watched her examine each passenger before actively electing which one to hand them. Along with that came....nothing. No drink. Not even a napkin. The service was terrible. The food was terrible. The seat was terrible. The only good thing about this flight was that it landed safely. read more

Ah Aer Finglas... or as it should be known Aer-not-quite-as-awful-as-Ryanair! On the plus side your eyes aren't assailed by the horrendous yellow, and they assign you an actual seat. On the minus side its pretty much like Ryanair on the short-hall european flights. On the longer flights there's marginally more legroom and I must say I've never had a complaint about the staff on the flight. You know it is fine - not as awful as Ryanair - that should be their motto! read more

The worst customer service ever! Imagine this. I am trying to book eight tickets from US to Ireland at Xmas. I want to include car hire. All together, I am given eight different phone numbers in Ireland and New York. I spend over 90 minutes on hold and end up giving up in disgust having never talked to anyone who didn't transfer or refer me. I am going to book on another airline and do the same for the three or four trips my wife and I make each year. No wonder they can't make money! read more

Mediocre airline, but it goes nonstop from DC to Dublin, which is great. Definitely sit on the sides since it is two seats.