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Recommended Reviews - Ryanair

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Aaron S.

Ryanair is truly one of the world's most efficient low-cost airlines, when using Ryanair, you know what you're going to get - you're not going to get the fanciest plane with the best features, the fanciest Airport or Terminal within the Airport, but they keep their costs down so they can pass it onto the customer, which makes travel affordable. Being from Manchester and loving a city break across Europe, I pretty much can't escape from Ryanair due to the number of flights and destinations they serve from Manchester - the flight times are usually pretty good, too. I often fly through Ryanair, not by choice, but because they have the best flight times, and the value is the bonus. The website and app are easy to use, and I feel informed through notifications and emails when my flight is delayed, on a recent trip to Barcelona, I was informed of air traffic control issues which could cause a delay to my flight ahead of time. Ryanair does manage to keep costs down by numerous factors - they pretty much have passengers leaving the plane as they get the new customers on, so there isn't always time to clean the plane thoroughly. I did have an issue on a flight to Italy, where the floor was filthy from the passenger before me eating, but it was just like travelling on a bus, it isn't going to be squeaky clean all the time. Flights are generally on-time, though, as Ryanair are efficient and doesn't want to pay anything extra - such as the fees associated with being on the ground for too long. They even use the same model of plane throughout to benefit from purchasing economies, etc. Ryanair also tends to use Airports slightly further out from the city centre or perhaps worse/cheaper terminals within Airports - this is the worst part about flying with Ryanair for me as I hate Terminal 3 at Manchester Airport, as it isn't fit for purpose and has been left behind in the Airports multi-billion pound renovation project. I've also had issues in Milan and Lisbon with the airport Terminal not being up to standard compared to the rest of the airport or alternatives - lack of facilities and cramped/messy queuing have been the main issues which come up. Due to Ryanair being so cheap - you pretty much have to pay for any extras, and their hand baggage allowance does seem slightly less generous compared to other airlines. I recently booked a flight to Porto, and I found it funny that it cost more for my 20 kg hold bag than my actual ticket - maybe I should have bought my bag a seat! In terms of the in-flight experience, the seat is no less comfortable than on other low-cost airlines, and there is no WiFi or USB charging - again, a bit annoying, but it's a low-cost airline. If you're going to travel with Ryanair, expect the bare minimum, and you'll be pleasantly surprised. The staff are generally friendly, and for the price, it's hard to complain. 4*

Front cabin

The baggage policy seems to be lessening in its strict guidelines. The airline ran on a timely schedule during our flights to Greece, Italy and Spain.

Waited in full bus for 1 hour.They tried to pack the whole flight on to 2 buses while we had to wait in the first one surrounded by billions
John F.

Ryanair was horrible extremely long lines an that man tadeáš said he would check every ones bags but only checked ours then he made us pay to check them ugh. they jammmed the busses to the max and waited for everyone to be on the 3 buses until we could all leave the dock to go to the plane Ryan air is the worst airline everrrr. tadeáš ............I'm coming for u

Andrew C.

Fast forward 7 years l, reviewing it again. And it's still 5 stars. The tickets are like €50 instead of €10 a few years back, but it is still great value for the money spent. As always, one must be very careful booking and checking-in online - mistakes and typos can be expensive here. Ryanair didn't change much. I didn't think I would ever make a mistake but, yes, I finally did it - selected wrong passenger types for my wife and son. Luckily, their customer service corrected the mistake free of charge. Paid some €300 for a flight for three from Alicante, Spain to Marseille, France and back. Without luggage, only very same bags :) There was a long wait at the airport to board but ili guess it was the airport's fault. Will fly with Ryanair again.

The cattle call. ;-)

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Ryanair Reviews in Other Languages

Review Highlights - Ryanair

No nice jetways, but a walk across the tarmac after going down stairs, only to hike back up the planes stairway.

Mentioned in 6 reviews

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Aer Lingus - Even though it doesn't stand out like the previous one, I'm starting to take to Aer Lingus's new livery, seen here on an A321-XLR on finals.

Aer Lingus

(360 reviews)

Santry

Our experience with Aer Lingus from Dublin to Chicago was great…read more Check-in/baggage check was a breeze with minimal wait, friendly service and helpful guidance for our trip and baggage claim upon landing at our final destination, which was Nashville via connection at ORD. They have self service kiosks that allow you to check-in, however we were unable to utilize as we did not have boarding passes yet due to the variety of booking through Amex. We did luggage drop and boarding pass printing at the counter. There was no hassle and it was efficient. Once checked in and bags dropped, we hit the gate and the agents there were helpful in keeping everyone updated. The plane arrived and we boarded on time and with ease. I appreciate the boarding process of back to front, I wish more US airlines would adopt this! It makes the stress of using the overhead bins so much more tolerable. The plane was a wide body in 2-4-2 layout, which is the best variety of aircraft for a lovely 7.5 hour flight. The plane was clean and in good condition, with the exception of one of the toilets being out of order in the back. This created a bit of a line at times. The meal service on the plane was better than expected with a full meal including a main pasta or chicken dish, side salad, bread, dessert and water. This was followed by a baked chicken roll/hot pocket and then ice cream later in the flight. All of this was in between coffee and drink services. The flight attendants were friendly, helpful and efficient. No baggage issues from start to finish. Even after a 7.5 hour flight and a 7 hour layover, our bags made it to our final destination without issue. Overall, experience on Aer Lingus was great. When heading back to Dublin/Ireland in the future, we are excited to utilize Aer Lingus.

I flew Business Class from Chicago to Dublin, over night. The plane seemed to be older with quite a…read moresmall pod. Even at 112 lbs and 5'4", I barely fit on the sleeping platform. The food was like coach food on real dishes. I connected in Dublin for another destination, still on my Business Class ticket. My confirmation said this. I was told that there was no Business Class section for this flight, but there it was!! A nice surprise. But, I got NO service. I asked for a cup of tea and was going to have to pay 3.5 euros for hot water and a tea bag. I showed the flight hostess my confirmation with the class of service I paid for, and she said they do not have Business Class on that plane and therefore I would get NO service, even though I paid for Business Class. It was a 3 hour flight and there was not even beverage service for a glass of water. On both flights, the lavatories in Business Class were the same as in coach class, not upgraded in any way. Another thing is that I got an email from Aer Lingus the day before my flights saying that I could check my bag in early, between the flights. I dragged my bag to their counter in a different terminal in Chicago, learning about the tram to get there. I am a solo, senior female traveler. The counter was closed. I called customer service and they told me that applied to Dublin only. Clearly, I had one ticket showing that I would be checking in the next day in Chicago and not in Dublin! They never should have sent me that invitation for early bag checking. The woman on the phone couldn't understand why I had an issue with it. Really bad communication. It was stressful and time consuming for me for nothing.

Cityjet

Cityjet

(3 reviews)

Santry

A complimentary drink and snack on a short haul flight you say? What is this madness??…read more Instead of flying to one of the other London airports at a cheaper fare, we decided to splash out on a flight to London City airport with CityJet. It wasn't as expensive as it could have been either, as we got flights with a seat sale they had going. 130 EUR return, which still is pricier than your average budget airlines. But we did save the cost AND time it would have taken to get to our hotel from any of the other London airports. City airport was only 1.2 miles from our hotel, we could have walked it. It was totally worth the cost. The crew were pleasant and polite. And the free G&T tasted great. A thoroughly refreshing flight from Dublin to London and back again with CityJet.

I recently flew Cityjet's daily service from Dublin to London (out in the morning and back at…read more5:30). It is certainly a very convenient and popular route for business meetings in London. Although it felt a bit tight in the cabin, the service was amazing. How many airlines give out complementary food and drinks anymore? Even for a short flight like this I was offered coffee or tea and a muffin or fruit bowl for breakfast. On the flight back I had a glass of wine and crackers. Each time they also gave a piece of chocolate. This is the way flying was a few years ago. Cityjet also flys into London City which is so convenient to Central London. I highly recommend Cityjet for Dublin to London travel.

Norwegian Air Shuttle

Norwegian Air Shuttle

(2 reviews)

Santry

As someone that travels consistently, within the United States as well as internationally, I am…read moreappalled at my experience with this airline. From the flat out rude customer service to the ridiculousness of charging for a seat (after you have purchased your ticket). I purchased two one way tickets with this airline, due to their convenient flight times, for my partners and my vacation this year. The first flight was from JFK to Gatwick on October 23rd, but thought I would check the baggage policy before packing the day before. My partner and I decided to pack and pay for one checked bag on this flight because it said we had four checked bags included in our ticket back home from Dublin to Newburgh. No problem, I totally understand paying for checked luggage. It was weird to me though that we still hadn't been assigned seats the night before. Usually you pick your seats when you purchase a ticket, which is what happened with the return flight, but not the initial one to Gatwick. Come to find out, this airline bases things on class. Supposedly, I purchased a "low fare" ticket, which I guess gives them permission to treat you differently. With this, you have to pay $25 to pick your seat. So for myself and my partner, I paid $50 on top of the price I already paid for the ticket (who knows where that nearly $300 goes to). The awful experience doesn't stop there though. If you purchase a low fare ticket, don't expect to be acknowledged AT ALL, and I literally mean AT ALL, on your flight. While food is being served, if you have a low fare ticket, you get absolutely nothing. Not even water .... for a SEVEN HOUR INTERNATIONAL FLIGHT!!! There were no menus distributed to even offer you the opportunity to order anything. This is abysmal customer service. Knowing how this airline works, for our return flight from Dublin to Newburgh, both my partner and I had higher priced tickets that included meals, seat assignments and two checked bags each. I thought we would be fine and could chalk the first flight up to a "bad experience". However, when looking at the tickets before leaving the hotel, I noticed that our meals were incorrect. We choose no preference thinking that we would be allowed to choose on the flight. Not an unreasonable assumption, but was with this airline. They simply assigned us two meals at random. Ok, I will just change it when I arrive at the airport (three and a half hours early), but NOPE! Once again, the horrendous customer service reared its ugly head. The man at check-in informed us that nothing could be changed at this point. He then proceeded to tell us our one checked bag (remember the part about having FOUR checked bags, 20kg each, included in our ticket) was 2kg over. Until I told him that we were allotted four checked bags, which he didn't even check to confirm, he was going to charge us extra. I'm sorry, but the screen in front of you tells you everything you need to know about our tickets. As I am currently in the airport to catch this last flight home, we shall see how this one fares, although I have extremely low expectations. I would give it negative five stars if I could!!! Needless to say, I will NEVER fly with this company again and will actively a little more to fly another airline. Also, anyone considering using this airline, please know there is no in flight entertainment, unless you download the app they use. You will also need to be wearing an outfit meant for summer as it uncomfortably hot in the cabin.

Disappointing issues with baggage check in on line. Terrible customer service on the phone. Great…read morepilot and crew.

Ryanair Head Office

Ryanair Head Office

(9 reviews)

Santry

Dial +1 (855) 657-49.00™ the **Airlines® phone number for fast...read more assistance with booking…read moresupport or flight modifications. As an Emerald member with the oneworld alliance, I have always received complimentary seat selection on partner airlines. That changed with Royal Jordanian. I paid $140 for two seats that were clearly shown as a two seat row. When my wife and I boarded, we discovered the row actually had three seats. No one pays extra for a middle seat -- ever. My seat number was k6 and the seat has no cushion whatsoever, I had to stack pillows and blanket to prevent back pain Most incompetent company I've had to deal with. Called someone in Detroit to get information about the plane and flight, he gives me another number to call I believe it was in Chicago. I call that number, another person tells me we don't handle this, you have to call another number. Called that number, that person gave me the original Detroit number. I called Detroit back, another person answers and gives me the information I was asking to begin with. Not done yet. I finally check in and get on the plane, plane was gorgeous and flight attendants for most part were very hard working. Half the people on this flight were idiots, loud, arrogant, dirty and bathrooms even after a couple hours in flight were dirty, urine on the floor, clogged up sinks. Absolutely disgusting!!!! Like a fourth world country on a top of the line plane. I will never ever fly Royal Jordanian again!!!! Would rather pay twice as much and get to Amman in 3 days then fly this airline. Rather take any other airline that go through that hell again

what a dispicable company this is. leaving a 91 year old who has left her handbag on her seat on…read morethe plain, and wont help at all, even saying the flights already left again, so she sat worrying no keys no money in a foreign city. And the staff on the chat absolutely discusting. Can tell they care about money not passengers welfare

Aircoach - The return trip on air coach 703 from Dun Laoghaire to Dublin airport was equally comfortable and rewarding.

Aircoach

(104 reviews)

Santry

Superb and affordable way to go from Dublin airport to the city or suburbs…read more We took the 703 air coach to Dun Laoghaire, where we had booked a B&B. We got to the airport bus terminal 7 mins before it was scheduled to leave, but the ticketing and boarding was so seamless we were seated with 2 minutes to spare! Round trip cost was 17€ per adult and 9€ per kid, whereas a taxi would have cost us over 100€ each way. The seats were comfortable and while the bathroom was not operational, we were fortunately not in dire need of relieving ourselves! The driver was gracious and let us know where to disembark. The hour- long journey to Dun Laoghaire flew by, and the return trip a few days later was equally rewarding and comfortable. Air coach is the way to go!

I am writing to file a formal complaint regarding a serious incident that occurred today with one…read moreof your drivers. My group had three valid paid tickets for a specific scheduled service, as stated on the ticket terms (valid only for the booked time). We boarded the bus, sat down, and were fully settled when the driver abruptly instructed all three of us to get off the vehicle. At no point did he ask whether we were able to take the next bus. He simply told us to leave. He explained that a pregnant woman--who did not have a ticket--should have priority. While we fully respect and understand support for pregnant passengers, removing paying passengers with valid reservations to make space for someone without a ticket is unacceptable and directly contradicts Aircoach policy. After we were removed, the driver then stated that we could "try the next bus", despite our tickets clearly indicating that they are valid only for the booked time, and even noted that the next service might be full as well. This left us effectively stranded. As a result, we had no option but to take a taxi to the airport. We paid in cash, so we do not have a receipt, but this was an expense we should never have had to incur. This incident caused financial loss, unnecessary stress, and represented a serious failure in customer service and adherence to Aircoach procedure. Passengers with valid tickets should never be removed to accommodate someone without a ticket. I am requesting: 1. A full refund for all three Aircoach tickets 2. Confirmation that this incident will be formally investigated, as the driver's behaviour was improper, unprofessional, and against Aircoach policy 3. Guidance on how to proceed in cases where passengers are removed despite holding valid reservations I look forward to your prompt response and resolution. Kind regards,

Ryanair - airlines - Updated May 2026

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