Great marketing Aer Lingus - I wish you took Customer Experience and satisfaction as seriously / In case you are wondering about Aer Lingus customer service and experience, here is some insight ... * Day 1 - 10 AM : upon landing in Lyon (France) after flying from Toronto (Canada) through Dublin (Ireland), we find out our checked luggage are missing. Report and destination address submitted immediately through the kiosk, and confirmed with relevant luggage agent onsite. Are assured our luggage would get sent directly to airport closest to our destination (Turin, Italy) and delivered to our door, with a likely turnaround of 24 to 48 hours. * Day 3 - 6 PM : our luggage lands in Turin (Italy), after flying through Lyon (France) and Frankfurt (Germany). That route contradicts what the onsite luggage agent had told us and added one extra unnecessary day to the initial delay. * Day 5 - 5 PM : Turin Airport Lost and Found office advises our luggage is now in their possession (at this stage, it had already been in Turin Airport for nearly 48 hours !), and notifies that we would have to fill in a customs form to allow them to proceed with our luggage shipping to our final destination, with an estimated delivery time of an additional 24 to 48 hours. At this stage, it could mean a full week for Aer Lingus to gets us reunited us with our luggage after they have located them (in Dublin airport) and were provided with our destination address. What took them an additional two days, adding to the previous unnecessary delay ? * Day 6 - 2 PM : we retrieved our luggage from Turin Airport Lost and Found office, despite the 3.5 hour drive involved. When asked how long they have been in Turin Airport, Sagat Handling claim "they don't know, and are too busy to find out". To summarise, my partner and I waited six days before getting reunited with our luggage, while anyone could fly from Dublin to Turin and back in a single day. After the sequence of mishaps and miscommunications that led to this outcome, you would expect some acknowledgement from the airline ... right ? I unfortunately had further opportunities to test Aer Lingus poor customer service tools and processes (offering no visibility on case history, status and next steps) and interest (simply receiving standard replies and templates - not addressing our case specifics), and escalated the saga to the highest executive level at Aer Lingus. Despite multiple attempts, none of them showed more professionalism or interest in customer experience satisfaction. How does that align with your mission statement ("Our mission is to make every journey count. We do this with care and consideration for people and planet"), Aer Lingus ? #AerLingus #CustomerServiceFail #LuggageDelay read more

They sent me a credit check for the delay. Customer service folks were very polite. They processed things quickly and I received a check about two weeks later. Engine failures happen. They handled things exceptionally well. read more

Aer Lingus - Airbus a330 boarding - Airlines Near Me - Dublin, D

The overall worst airline experience of my life. Having flown with them back in the early 2000's I was excited to go with them again. Was I mistaken. After 3 flights ( with one more to go in a week or so, uggg) I have never seen worse. Bad timing, organization, in flight service, bad uncomfortable seats, it's the worst I've seen since old Air Italia. Things have changed radically. They are the spirit airlines of Europe, but worse. Spend a little more and don't fly Aer Lingus. read more

Not happy with my Aer Lingus experience. The ticket agent was unpleasant and not helpful. I had to request to speak with a manager who was very nice and helpful. It was a minor ticket problem that could've been easily resolved. The flight attendants were also unpleasant. The entire flight consisted of sales pitches. First food and beverage sales. Not even water was complementary. Then a cart with perfumes was brought down the aisle. A collection for UNICEF was next, then a credit card pitch. All on an hour flight! I just wanted to relax and read but was constantly disturbed by commercials. read more

We paid for a flight from Paris to Newark on Booking.com. In the fine print, it said that the fare was not refundable and not exchangable. [My mistake, this wasn't something that I had seen before nor expected, given the pandemic.] Their customer service was terrible, and I was stuck in a loop between them and Booking.com. Consequently, I will never use Booking.com to reserve a flight ever again. Nor will I ever fly Aer Lingus again. As it happened, we changed our itinerary and needed to return from London instead of Paris. Aer Lingus said it was not possible to change the country of origin. Again, news to me. So we wound up cancelling the original flight, and rebooking a new flight. I think we're out the original $1,400 fare, and maybe more due to the rebooking. Meanwhile, it gets worse. Something was amiss with my wife's personal information as entered, so Aer Lingus would not issue a seat assignment. There was no way to view the information as to what the problem was -- perhaps a typo. In addition, the Aer Lingus app still showed the flight from Paris, and, even though I tried to enter it 3 times, would not accept the new flight from London. When we got to the airport, my wife was flagged for extra screening due to, again, whatever the error was in her passport or other information. After finally getting seat assignments (not together) we barely made our flight. To add insult to injury, I was asked by a passenger to move so that he could sit next to his wife. I refused but a flight attendant intervened and convinced me to relinquish my seat. After which it was announced that nobody could switch seats without crew approval. Overall it was a an infuriating and expensive experience, which we will never repeat. Aer Lingus has tremendous room for improvement. Avoid if at all possible! On the positive side: both flights landed safely; the flight attendants were pleasant; and the onboard entertainment system and wifi functioned well. Flights: Aer LIngus from London LHR to Dublin, May 28, 2023 Aer Lingus from Dublin to Newark EWR, May 28, 2023 read more

My wife, daughter, and I took an Aer Lingus flight from Dublin, Ireland, to Edinburgh, Scotland, on Sunday, June 25. I thought it was a bit strange that we had to walk onto the tarmac to board a twin-propeller plane, but it is a short distance from Dublin to Edinburgh, so I didn't think much of it. We boarded the plane and settled into a 50-minute plane ride. Forty minutes into the trip, the captain informed us that there had been a bird strike, and although we were only 10 minutes away from Edinburgh, we had to go all the way back to Dublin because they could make the repairs more easily in Dublin. If the plane were unsafe to fly because of the bird strike, wouldn't it be safer to fly the extra 10 minutes to Edinburgh than fly 40 minutes back to Dublin? Who cares whether the repairs are easier to make in Dublin? Was the flight crew endangering passenger safety in the service of their own convenience? Having landed in Dublin, we waited nearly four hours on the plane. No one served us water or food. We were told the plane was being "serviced". The pilot finally announced that the flight was canceled, and we would have to stay overnight in a hotel. I would love to report that this is the end of this story, but it only gets worse from here. In the Aer Lingus terminal, we were told to collect our baggage--another hour of waiting--and then proceed to the shuttle bus to take us to our hotel. We were told that Aer Lingus would text us with information in a matter of hours regarding the rescheduled flight. Late that Sunday night, we had a strange feeling that that text would never come, so we decided to skip Scotland altogether and go to Wales and England instead. We booked a ferry to Wales and a train to England from our hotel room. This decision not to wait for a text from Aer Lingus turned out to be the best decision we made on our European vacation because that text never came. There was no rescheduled flight to Edinburgh. Our fellow passengers and I were left to fend for ourselves. I will give them credit that the hotel we stayed in was fairly nice, but never again will we purchase tickets on Aer Lingus. We lost a massive amount of money due to Aer Lingus. We lost all the money we had already spent on a hotel in Edinburgh, a bus tour of Edinburgh, a train ride in Scotland, and most egregiously, on our Aer Lingus plane tickets to Edinburgh! Thus far, after considerable effort, we've managed to get reimbursed for only one of our three plane tickets to Edinburgh. You can't really make this stuff up. Total financial loss because of Aer Lingus: 621.95 euros. The loss of an opportunity of a lifetime to see Scotland: priceless. Please--don't fly Aer Lingus. You will live to regret it--if you live! Geoff Goodman read more

I booked a flight with British Airways and it was transferred to Aer Lingus. First, I paid for upgraded seats but I was placed in the back, row 26. The plane was absolutely filthy, I was disgusted. There were crumbs, trash, and spill stains on all the seats. Gross. I didn't want to dirty my hands wiping it off, so I decided to just sit on the nasty. All of the people around me were all brushing their seats off on to the floor. On top of that, for refreshments, which should be free, were pay only. Three euros for a water. I hope i never get shifted to that airline again. read more

Well go do I start this, we tried 3 times to land and then we had to fly to Shannon and wait 2 hours. So around 75% of the passengers including myself lost their flight, as we arrived to Dublin for a connecting flight to Miami, there was absolute no help and no answers about luggage nor connections. We waited in various lines for hours and no help. As we arrived to try and change our tickets they had 100 people waiting and they simply said that the customer service was closed because it was 8pm. They didn't help with any hotel accommodations and couldn't stay open even though they were the ones that need to handle the issue like a airline should, this has never happened to me. Now I'm Stuck with several people waiting for them to open back up at 4 am. Thanks aerlingus. read more

Aer Lingus - Airlines Near Me - Dublin, D

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After some of the reviews I read, I did have some hesitation flying with Aer Lingus, but all my fears quickly subsided. I flew to Paris from Chicago with Aer Lingus, with a stopover in Dublin both ways. All the flight attendants were welcoming and pleasant. I did miss my snack and drink on the way to Dublin and was never offered one once I was up prior to dinner being served. On the way back to Chicago from Dublin, I had fallen asleep once again but this time a snack was waiting on my tray table and once I was awake the flight attendance took notice and offered to get me a drink right away- which was much appreciated. The food was okay. I had a beef stroganoff with a chocolate mousse dessert, a dinner roll with Kerrygold butter, and a caprese salad with pesto. I also had pasta salad, baked chicken with vegetables and gravy, a slice of bread, and raspberry mousse dessert on my flight back home. Water was continuously offered throughout the duration of the flight and coffee and tea were offered twice. As we approached our location (in the long haul flight) a hot wrap was also provided. The planes were clean. Bathrooms were as clean as an airline bathroom could be. A blanket, pillow, and ear buds were waiting in each seat for the long haul flight. No issues with luggage, they made it to my final destination without any issues. Believe me I was scared after some of the reviews I read- luggage never making it on their flights or not making the transfer and then it taking the whole duration of ones trip for it to finally arrive. I made sure my carry on and clothes to last me for 2 days as a just in case and thankfully I did not have to resort to that. Only complaint was, the seat were a little cramped but luckily on the flights there and back, there were plenty of empty seats for some people to spread out. I would fly Aer Lingus again.... read more

This happened in 2021, but just getting around to writing review. Connecting flight to Heathrow from Seattle cancelled at 1:00pm in the afternoon-my flight was at 7:45 pm. I received no notification and travelled with two weeks worth of baggage to the airport. After nearly two hours of trying to get help at the counter, we were booked on a British Airways flight the next morning and had to Uber back home (about $100) and then back to the airport in the morning (another $100). So, we missed one night in our London hotel (about $400). We were told by the people at the counter that they had sick staff and had to cancel the flight. I went through the proper channels with Aer Lingus and provided receipts and an accounting of my experience in order to be refunded about $600 in out of pocket loses due to their cancellation. After 6 weeks of no reply, I pushed and they said they haven't decided yet and to be patient..I waited another two weeks and phoned again and the person on the phone seemed irritated and then within hours of that call I had an email from Aer Lingus denying my claim saying the staff had Covid related illnesses and they don't refund for that and that the government of Ireland refused landing on that day. I looked it up and many flights landed and took off that day at Shannon Airport...so this was untrue...they cancelled due to lack of staff and that is a reason I should be reimbursed but added the low to legitimize their denial. Side note: on the way back to Seattle I was also on Aer Lingus and their flight staff was rude and gossiped the entire time. I literally could hear their personal gossip non-stop. Also constantly checking their personal phones. Aer Lingus is not a good airline. It's cheaper for a reason. read more

We flew via Air Lingus to Ireland. Pro: Food was great. We had dinner and breakfast on the same flight. You also get very good entertainment during the flight. They provide pillow, blanket and headphones Cons: seats are uncomfortable (for a 9 hours flight) and there is no much leg space. read more

Aer Lingus - Airlines Near Me - Dublin, D

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These folks pretend to have an airline, but they don't. They were not readmitted to One World alliance, which tells you a lot. Should merge with a real airline - they are a joke read more

Aer Lingus at the Dublin Airport has self-serve kiosks where you can check in and weigh and tag your own bags. This is highly efficient, especially since the airline provides one free checked bag, so you can imagine how many people are checking their luggage in. Airports in the US: take notes! Unlike my Aer Lingus flight from SFO to DUB where most passengers were given the wrong type of headphones (incompatible jack) and my entertainment console was the only one that was broken, my flight back from DUB to SFO was smooth. Thank goodness for a working console that provided access to games (mostly for kids), music of various genres, and many movies including some of the latest box office ones. The console also gives you a USB charging port, and there is a power outlet (supports both US and Ireland/UK plugs) between each pair of seats. Plenty of options to keep you occupied during a long, uncomfortable flight. The complimentary food was decent for airline food. Lunch came with a choice of chicken or beef. Plus strawberry shortcake for dessert. For breakfast, we were given a chicken wrap. If you have other dietary preferences/needs, you must specify them when booking your ticket. I don't like being cooped up on long flights, but Aer Lingus (at least on the return trip) made it as bearable as possible! read more

10th September 2022, total chaos at Dublin airport. This evening no Aer Lingus staff working to answer questions at the entire airport . This is an appalling display of customer service, amongst the worst I've ever seen. The very least that could have be done was to have a couple of customer service people available read more

Had the best experience in years recently with Aer Lingus. The person who helped us was named Julia, based in Dublin. We couldn't get our coursing cards printed and our next flight tickets PTE printed either from London to Los Angeles and Julia not only helped us skip a giant line in the Dublin airport she also got out 1 check in taken care of and boarding passes for both flights booked all the way through since we only had 90 minutes in London as a layover. She was super nice and went above and beyond the call of service and I had not seen this in a few years when it seemed like service mattered more. So happy and wish we were flying with them all the way home. Just want to thank her and Aer Lingus for their help and hospitality. read more

This Dublin airport for this airline kept us in line for two hours and when we got to front it was an 55 minutes before our flight and it was closed. Online check in didn't work. Three employees here sent us to the wrong lines. Fly anything else! They are terribly disorganized! read more

Just flew Aer Lingus from Dulles to Dublin on the Airbus 321 "neo". Do not ever fly anywhere on this Airbus plane. Smallest, most cramped, under-bathroomed equipment I have ever experienced. Flight attendants acknowledged that this "neo" is not good. It is too small for a two hour regional flight let alone a transatlantic crossing. For you mental and physical welfare never book a flight in the Airbus 321 "neo!" Never!! read more

Worst airline ever. I've never had a problem flying anywhere in the world until this airline. For starters we called ahead of time to make sure our tickets included checked luggage, we were informed we could and moved on. When we got to the airport they told us we were misinformed and made us pay $100 per bag. On the way back the kiosks to scan our passport for check in wouldn't work, and it took a solid twenty minutes for someone to help us. By then we had missed our flight because they had "closed entry" ( 1 1/2 prior to BOARDING), and we had to pay another €150 each. The next flight didn't leave until the next day so we were forced to sleep in the airport as we are not super wealthy and all the extra fees at this point had added up. Knowing this time we could not bring checked luggage we paid beforehand to save 50%, but even though they took all three bag fees out of my bank account, they only allowed us to check one bag. So for €164.97 we were told we could only check ONE OF OUR THREE BAGS. At this point we had no more money and were crying, along with a bunch of other people at the counter who were sleep deprived, which cancelled flights, missed flights they couldn't afford to change, or baggage problems. This airline should not be in existence. The staff behind the counter wouldn't budge, and the whole experience was degrading and stressful. I just wound up leaving my luggage because of all the unnecessary fees and finally got on the plane. Hopefully it doesn't crash ov read more

My basic airline needs checklist: 1) depart and arrive on time. 2) do number 1 safely, and 3) do number 1 without misplacing my bags. Yes, Aer Lingus hit all three, awarding it a average rating. I was confused by how they issued boarding passes at their gate, which caused some troubles as we transferred from another airline. We got stuck and had to call, delaying our transfer and causing lots of extra work on everyone which could have been easily avoided had our original airline been able to issue a boarding pass. I've had to travel with multiple airlines before and there has never been an issue, hence the "Meh. I've experience better" rating. read more

Aer Lingus - Airlines Near Me - Dublin, D

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A bad game of roulette : zero communication, flight cancelled without notice We called 2 days before to make sure our flight was on. We got up at 4 am to get to the airport. There, the AL flight was not listed on the board, and no one from AL was around to answer questions. WE called their phone line and there was no answer. After almost 2 hours, it emerged that the flight had been cancelled - and we never received any notification at all. And the night before, we got an email "your upcoming flight" from AL. We went home and called to rebook. At first we were told: just go in again tomorrow and take the same flight tomorrow. After heavy questioning on our part - we wanted to be very sure and did not want to go through everything a second time - the customer service rep then said: oh wait, tomorrow's flight has been cancelled too. We rebooked to a different date, and the rep told us he'd just sent us the email confirming the flight change. Several hours later, we still have yet to get that email.....and will that flight wind up being cancelled without notice too? We have no confidence in them and are looking now at other airlines - are out on cabfare and flight cost. We have used AL partly because USA immigration can be handled in Dublin. But the service and communication have been truly abysmal. read more

The seats have the least amount of space I've seen on any airplane, completely cramped in. The check in line was 90 minutes in Dublin because the self check-in kiosks didn't work. Flight from Miami to Dublin was 9 and a half hours because they fly over the entire east coast of North America and then Eastward over Greenland and down to Ireland. Would only fly this airline if I had no other choice. read more

Avoid at all costs. Unreliable and comPLETEly unhelpful when things go south. You had one job: get me home at the time I paid you thousands of dollars to. You failed abjectly, and your desk staff at LHR were brusque, unhelpful and frankly, rude. There are too many other airline options. I suggest you use them. read more

Our of the three or four airlines I have used, they seem on top of their game. Planes were nice and clean (from large and small) as well as staff. Next to Jetblue they are my choice. read more

My sister passed away suddenly on December 12th. My husband booked business class on Aer Lingus for me leaving December 14th from JFK to Shannon and returning on December 20th. My husband also flew Aer Lingus from Newark. My daughter and I met at JFK (she flew coach from FL). She booked third party without realizing the possible consequences. Much to my surprise and, being familiar with Delta and United lounges, the Aer Lingus representative at JFK lounge was one of the rudest people I've ever met traveling, or elsewhere for that matter. I was still in shock and heartbroken due to my sister's sudden demise and expected to access the lounge where it's quieter. We couldn't even pay for access for my daughter (which I had no problem doing) and your representative point blank told me in the most condescending manner that business class passengers are not allowed a guest. My husband and I are in the customer service business and your customer service at JFK is disgraceful by any standards. In fairness, the ground crew in Ireland and the flight crew coming and going were wonderful. We prefer to fly into Shannon and, since few airlines currently fly there, we had thought of giving Aer Lingus a chance. Your frequent flyer program is beyond confusing. Mairead James read more

I've been flying to Europe since I was a child and never did I have a worse flight than when I flew Aer Lingus. I was supposed to fly Philadelphia to Dublin, then ending in Amsterdam. Our first flight was late, but that's not unusual, especially if there is erratic weather. We were further delayed on the tarmac in Philadelphia because someone in ground crew got hurt. Both of these things were not the airline's fault, but what followed was... Our plane was incredibly small. I've only ever flew in narrow planes when flying within a country either to make a connection or to go to a smaller airport. My father sat in the back of the plane, which he said was incredibly hot and LOUD. The crew ran out of the breakfast/light snack, so my father never received one. When we landed we were rerouted through Munich. What we didn't know was when we got into Munich we were not checked in for our connecting flight and by the time we landed the crew was no longer at check-in but upstairs getting ready to border the plane. Since it was one of the last flights out there was no way to leave. After calls and finding a ticketing person, Aer Lingus put us up in a hotel and assigned us a new flight in the morning. We went to the airport the next morning via a taxi they provided and when we got to check-in we found out Aer Lingus booked us on an earlier flight, which we already missed. THEY TOLD US THE WRONG FLIGHT TIME AND NUMBER. We had to call Aer Lingus AGAIN and get our tickets changed, and after call and call, we finally got into the flight--JUST making it. I printed my ticket, but my father couldn't print his. His ticket was STILL WRONG. We arrived in Amsterdam, and we find out that our baggage wasn't there. It was never handed off to KLM, who handled our flight out of Munich. Our baggage NEVER showed up until 10 days later, when we were leaving Europe. On our flight home they served dinner, except they ran out of hot meals, and again, my father sitting in the back of plane didn't receive a meal. WHAT AIRLINE RUNS OUT OF FOOD ON AN INTERNATIONAL FLIGHT? Our bags had to be mailed back to the U.S. at our home address. Finally ONE bag arrived at the house about 3 weeks after our initial flight. Now after calling Aer Lingus yet again I find out all our contact information was incorrect, and for some reason my baggage never left Dublin. I have had flights to smaller locations when the baggage didn't arrive until the next flight... but it arrived. It finished the ticket. My baggage never made it to it's final destination. Why? BIZARRE experience. It's the first and last time for me. read more

I just flew this airline from Spain to Ireland then on to Orlando. THIS IS THE WORST STAFF that I've ever encountered. They took rudeness to a new high! I heard an employee named Helen at Gate 406 in Dublin yell at an elderly couple in Dublin to "Move, Get out the Way!" because their seats were lower than 30-40. I couldn't believe it.. The flight attendants weren't any better. One flight attendant actually said I cannot stand men!! For it being an 9 hour flight; they sure do not make it pleasurable. read more

We were flying from London to Dublin back to the US. As we went to board our Aer Lingus flight in London, the gate attendants started collecting all the carry-on luggage to save overhead space. I didn't like this one bit - I always pack all of my souvenirs in my carry-on so I know I'll have them with me in case something were to happen to my checked luggage. We didn't seem to have much choice in this matter. We were flying to Dublin where we had an hour and 20 minute layover before boarding our 11:30 AM flight to Chicago. But we actually ending up sitting on the plane in London for an extra 50 minutes due to fog in Dublin that was delaying our plane from getting off the ground. I was sitting there trying not to freak out. I already thought an hour, twenty was tight given that we would have to go through customs before boarding the next flight. My stomach was clenched tight with anxiety as I sat there fretting over whether we would make our connection. Finally, we arrived in Ireland and the mad rush to catch our next flight began. At least we didn't have to collect our luggage! But we did have to go through US customs...which was surprising. We've never gone through US Customs outside the US. There are currently preclearance operations at 15 foreign airports in six different countries. "The same immigration, customs, and agriculture inspections of international air passengers performed on arrival in the United States can be completed before departure at foreign airports instead." Normally, this would be great - get customs over before we get back to the US so that's less time standing in line when we're exhausted after our flight. Today, this was not great. I looked at the throngs of people and flagged over an attendant to explain that our flight was leaving in 20 minutes. She helped usher us through and made an announcement for anyone else who was in the same predicament we were. We cleared customs, but flights to the US always have an extra security step, so we had to step up to a kiosk and fill out some additional information before we were finally able to board. I breathed a giant sigh of relief when we finally sank into our seats, obviously one of the last few to board our plane. Unfortunately, my husband hadn't gotten confirmation of our vegetarian meal selections, so our meal options were very limited. Note to self: ALWAYS receive written confirmation. Our flight arrived at O'Hare at 1:55 PM. We went to collect our luggage and pulled off our carry-ons and then watched the luggage carousel go around and around until finally there was nothing left. But we were still standing there. It had finally happened. After all the dozens of flights that we've been on, we had finally lost a bag. My head was pounding; I had taken one of my super headache pills, and it was just not kicking in. I think if I had been on full functioning mode, I would have been much more upset. As it was, we walked over to the attendant to report our bag as missing. She filled out some forms and was able to look up our bag's current location, and it was still in Ireland - scheduled to be on tomorrow's flight. I asked for a confirmation of this conversation, and she gave us a form to take with us and said that someone would call us tomorrow with additional information but they would be shipping our luggage to us once they'd received it. Of course, half the things we needed to go back to work the next day - hair brush, deodorant, etc. - were in our checked luggage that was still vacationing in Ireland. We made do until it arrived at our doorstep at the end of the week. As we unpacked things over the weekend, however, we discovered that there had been some casualties. I was crushed (along with my tin of Harrod's Cornish Clotted Cream biscuits.). Surprisingly, our checked luggage was largely intact (there was only some shattered eye shadow that was dispersed throughout my make-up bag), but a few items in our souvenir bag were broken. I contacted Aer Lingus, and they did send us a check for the approximate value of these items. read more

Aer Lingus - Food - Airlines Near Me - Dublin, D

I have never in my life experienced such poor customer service from a company. I booked a flight from BRU to SFO, but due to weather and slow ground operations at DUB airport I ended up missing my connection to SFO. I got rebooked onto a flight from DUB to JFK and JFK to SFO. Not only did this add 15 additional hours to my trip; they also managed to lose my bags in JFK. When I finally arrived in SFO at 3am after 30h of traveling, all 3 of my bags were missing. Additionally I had made a bid to upgrade to business class, based on the information I was given: a flight from DUB to SFO. However when I got rebooked, I got downgraded to economy for the second leg of the flight. And of course, availability isn't always there, but when I raised this issue with them, they refused to compensate me or give me a partial refund. Over the course of 4 days I made over 16 phone calls, filled out multiple complaint claims, reached out to them on twitter. But they did absolutely nothing the help me retrieve my bags. I kept getting the same standard answer over and over again: As American Airlines were your final carrier they will need to trace the missing baggage. In our industry, it's the final carrier's responsibility to return the delayed baggage. They will work directly with us on your behalf to return the bags to you as soon as possible. And indeed, they tried to work with Aer Lingus. They put in 3 requests to get the bags transferred onto their system. But Aer Lingus was completely unresponsive. I also reached out to Aer Lingus's own delayed baggage department, who also put in a request and sent 2 emails to raise this issue. Yet again, not a single response from Aer Lingus. As a result, my bags are still being held hostage in the Aer Lingus terminal at JFK. After yet another attempt to raise awareness with Aer Lingus on twitter, I got shut down without any meaningful response. This seems to be their thing: making customers go away as fast as possible while providing zero help. Filing a complaint on Aer Lingus has been designed to frustrate and infuriate people. Aer Lingus should stop this disgraceful contempt for their customers. Of course, things won't always go according to plan, and often there's not much that can be done about it, but a company like Aer Lingus should have a proper system for dealing with complaints in a timely manner, supported by caring staff. Putting customers through the same form over and over again is only designed to make them go away. Never in my life will I fly with Aer Lingus again, and I recommend you do the same. read more

I have flown on Aer Lingus of Ireland once to cross the pond in both directions and it was a good decision to do so. (I am reviewing them at their headquarters rather than an at American or Canadian airport because this is where they are domiciled.) Aer Lingus is one of those somewhat peculiar airlines in that they are a flag carrier yet their flights are not exorbitantly priced like some other flag carrier flights seem to be. I'm referring to European carriers such as Swissair, Scandinavian, and Austrian, for example, where a quick perusal of their sites doesn't indicate the lowest of fares to sit in the back of the plane. With Aer Lingus, it's a "full service" airline that offers decent fares year round. And, in some instances, their fares are downright bargains. It's all about supply and demand. As can be expected, Aer Lingus is big in the tri-state area of N.Y.C. and in Boston. They are also present at Chicago, Washington-Dulles, and Miami. However, they have either come into or have returned to the West Coast, and to both San Francisco and Los Angeles. I really don't like polar route (as they were once called) nonstop flights from the West Coast of the U.S. to Europe, so I'll gladly connect in the Eastern time zone of the U.S. to stretch my legs, and that's how it played out. I want to add that they have added another practical U.S. destination to their list of gateways - Hartford, Connecticut. Say you're from Greenwich, CT or other fancy bedroom communities with long driveways in proximity to the leafy Merritt Parkway, then Hartford is obviously a much better option than are Newark or New York-JFK. Their fleet has been varied over the years but Aer Lingus now only uses Airbus equipment. I believe they once had Airbus 340s but their long haul flights have been served exclusively by Airbus 330s (still twin aisle and 2-4-2 economy cabin) for quite a while. In both directions, the in-flight service was very good. The Irish seem to be able to blend politeness with informality quite well and that was evident on board. Yes, that's a stereotype, but it's a nice stereotype, one that I've heard for decades, and one that I found true. They also fed us ... more than once. With a flight time of about 6 hours, there was a dinner and a morning snack on the outbound over-the-water segment. I thought that the food was good, but then I can't cook. One review says that going from low-cost Ryanair to Aer Lingus is akin to experiencing the royal treatment. That is humorous and I thought the same thing. The flights are "short" because the earth is not flat, so flying from the East Coast to Dublin is relatively quick and, from there, they can connect you to Brexitland, to the continent, and to more distant destinations. On the outbound segment, the Airbus 330 was sparsely populated and I sat in the 2s at the back, had a window, lifted the armrest, and spread out. On the return segment, the Airbus 330 was full but I traded places from an aisle seat to a window seat with an Irish lady sitting next to me and who was happy to have an aisle seat. At the completion of the outbound segment, I asked the pilot about fuel consumption and he described it in terms of weight, which would have involved too many numerical computations, so it went in one ear and out the other. Had he indicated liters, I would have just divided by 3.785 to come up with gallons and gone on to be a happy camper. Nevertheless, he was very professional. On the return trip, the lady who was the captain of the aircraft provided us a seamless and imperceptible landing on the tarmac at YYZ. It really deserved a round of applause. That seems to be more of an Italian, Greek, and Argentinian thing and I hope that that tradition doesn't eventually melt away into a global melting pot of homogenized sensibilities because I like it. Prospective customers need to take note of one thing if buying an economy ticket. There are various tiers of economy ticket pricing. The lowest fare provides a passenger the meal(s) but doesn't allow one to pick a specific seat and one's luggage is limited to a carry-on meeting certain dimensions and not exceeding 10 kilos (or 22 pounds). I wouldn't push it. That said, for their respectable fares, pleasant in-flight service, tasty enough food, and professional mode of operating across the board, Aer Lingus proved to be a worthwhile choice. I don't know when I'll be on board one of their aircraft again since I've always gone to southern Europe, but if you're headed to Ireland, northern Europe, or don't mind connecting to get to Istanbul, for example, then you should consider this airline. Go green! And I mean that. Both the livery and the seats inside the aircraft are very green. There's even a shamrock, which is the airline's logo, emblazoned on the wings' winglets. read more

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I am dropping the stars hotter than a politician's name dropping at a luncheon for property developers and bankers. Flying as we all can agree is a pretty stressful experience due to ever changing security procedures, God forbid I get let on board with my lethal tweezers or deodorant. That said it would be nice if Aer Lingus gave me a seat that was not designed for a skinny leprechaun. I get it's our national airline and all that but come on now, a little space would be nice... My next door neighbour for the flight should not have to be forced to play footsie with me. Also call me mentally astute but I do remember the airline that I fly on, I do not need the airline to be plugged at every moment. I do not need to have Aer Lingus branding to be floating below the film I am watching, the huge shamrock on the wing is enough reminder of where I am. Being charged for alcohol on a transatlantic is a JOKE. I wanted to enjoy a glass of wine with my slop but I would have to pay for the privilege. Get a grip Aer Lingus, people talk. read more

I had a great flight from Dublin to Paris yesterday. Flight took off on-time. It was short, but they came around and offered drinks so I bought a glass of wine for 6 euro ($7 USD). Not sure if they walked around with any sort of snack too because I slept through everything except getting my wine. Hey, that's what's important on vacation. :) The flight attendants were really friendly and the seats were comfortable on the small plane. Plenty of overhead bin room even though the attendants were checking as many bags as possible (for free) for fear of not having enough room. This was my connecting flight from San Francisco and I was happy to find my checked baggage waiting for me when I arrived in France. read more

Aer Lingus - Airlines Near Me - Dublin, D

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This company is terrible to deal with. They're customer service is absolutely zero. They are rude, unprofessional, and absolutely believe in a complete lack of courtesy. I missed the first leg of my flight from San Diego to Dublin due to an emergency. However, I was still able to make the second leg of my flight from Seattle to Dublin. I had plenty of time. I called the airline to see if they might be able to get me on another flight for the first leg. They tried to extort $1,800 to rebook an entirely new flight. I told them I was unwilling to do that and I just needed a flight from San Diego to Seattle and could make my sea-dub leg. They argued and were uncompromising. Basically, I would lose my entire itinerary. Since I booked the entire trip with them, the other partner carrier couldn't make the change. Aerlingus was in a position to simply rebook me in a later flight and they just didn't care to do it. A friend who was frustrated by the situation advised me to just hang up. I booked a new flight from San - Sea and of course made my flight without issues. I don't understand why an airline would try and make a bad situation worse by deliberately taking advantage of customers! They didn't have to be rude and they had all the power to simply put me on a later flight. They could have also asked me to pay a change fee. This is normal and I would've understood that. But to try and force me to buy an entirely new ticket for $1,800 was poor customer service and greed. I'm now at the Dublin Airport and of course customer service is shit here too. Overall, I am very disappointed and will avoid flying with this company. read more

Flew from JFK to Shannon Airport. No issues with checking in or delays at all. Flight was smooth and the attendants were very friendly. They even advised us as to where we can see sheeps in Ireland. The planes also look super cute. They're white and green and has a cute shamrock on the airplane tail. read more

This airline must improve its website and check-in procedures. We booked our flight on line. A few days prior to our departure, we received a review of our flight information. In an attempt to check in and print boarding passes at home, I went through the effort of filling in all pertinent information only to find out that the only option at the end was a PRINT button. Since I was on an iPad, I expected that I would receive this option in a subsequent email. Nope. We had to wait until airport arrival to secure our boarding passes. Another snafu in this on-line process was the misleading info regarding checked baggage, Aer Lingus Lounge and pre-paid meals. Bags: I noted a charge of $69 ( approx) for each checked bag. Being unfamiliar with Aer Lingus and aware that some airlines are now charging for checked baggage, I assumed that this charge was in addition to the ticket price. I check one bag each for me and my husband and supplied the credit card info. When we checked in at the airport, I discovered that one bag for each of us had been included in the fare and no refund would be given for the additional bags paid by credit card ( almost $150). Meals: A similar confusion was over meals. When given the option at time of reservation, we had the option of chicken, steak or salmon dinner at a cost of $40 each. Again, I assumed that this charge was an attempt to reign in costs. Not so. Once on board and meals were served, we noticed hot meals given to all and meals of steak, salmon and chicken given to only those who prepaid. I had incorrectly assumed that the option was either to pay the $40 or go hungry. Again, unclear. Lounge: Then there is the matter of the Aer Lingus Lounge. The website made it seem as though meals would be available there. We decided to pay $40 each for this privilege and forgo eating on our flight ( 10:50 PM departure from NYC). It seemed to make good sense to dine earlier in the lounge. When we got to the lounge, this offer of hot meals was available to only those traveling business class. Those ( like us) who paid for the privilege of using the lounge has access to various cheeses, wines, alcohol, snacks. It was very nice, but far from the meal we had anticipated. Again, not what we were led to expect from the website. As for the flight. We LOVED the configuration of this plane. It was brand new and the seats in coach were comfortable enough. We had paid for " even more space" and the extra cost was well worth it. My main beef was the rationing of water! Jet Blue is my carrier of choice ( which is initially why I chose their new partner, Aer Lingus for this trip). When flying Jet Blue, water is offered multiple times during a domestic coast to coast trip and bottles ( and other snacks ) are available to passengers at a mid plane kiosk. I asked three times for water and never got it. Finally a flight attendant offered to re-fill my bottle. No thanks! I'd like to arrive in Dublin Lysteriosis-free. We arrived in Dublin quite dehydrated. This is inexcusable. On balance, we were able to upgrade to BC on our fight back. It was not explained that the Aer Lingus Lounge was BEFORE U.S. Customs in Dublin ( one of the few places in the world where you can clear customs before boarding your flight to the US). Once we cleared customs, we looked everywhere for the 104 sign indicating the lounge to no avail. Fortunately for us, the Green Lounge was available to business class travels of all airlines. It was very nice. But a family of four ahead of us were turned away because they, too, were unaware that they could not access the Aer Lingus Lounge after clearing customs. They, unfortunately, did not possess BC tickets but apparently had prepaid lounge access. That family was out of luck and $160. I will not fly Aer Lingus again. Flying Business Class back to JFK softened the hurt somewhat but it's still too feckin' hard to navigate the website and airport experience. read more

I travel for business extensively and some times travel Aer Lingus. This airline is incapable of running itself. Do not go through Dublin during winter months or you are taking a terrible chance. If there is any glitch you are going to have the most unpleasant experience. Not enough staff, so there are either frustrated or don't care. No oversight or management of weather issues. Weather related delays happen and how you deal with it, makes the difference. Dublin Airport and Aer Lingus get F grades on professionalism, communication and coordination. The entire operation has the appearance of incompetence. read more

compared to the other so called Irish airline which seems to be so hated in this country Aer Lingus at least have a smile for each of their passengers. The last flight i took was in a tiny little plane but the staff were so helpful trying to get all the bags stowed away in overhead lockers and under seats. Not once did they try to get a major fee off people in order to make them pay more and more. I've never lost luggage, nor been oversold too on a short flight, never been put onto a wrong plane, yes all these things happened on Ireland's low cost plane and therefore for these reasons prefer Aerlingus. read more

Aer Lingus - I don't do queues. - Airlines Near Me - Dublin, D

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I caught a flight from San Francisco to Dublin last night and was very impressed with this airline. I feel like European airlines consistently offer better service than domestic flights I've taken in the United States. From the minute I boarded the plane I felt like the stewards and stewardesses were very attentive. They paid close attention to the needs of each passenger and they seemed pretty intuitive. Domestic flights in the United States used to offer meals during the flight but those have gone the way of the wind. But not on international flights. I was pleasantly surprised with the quality and portion sizes of my dinner and breakfast on this flight. The food was surprisingly tasty and hit the spot with just what I needed. Customers obviously pay more to fly international so we would expect more perks with a higher priced ticket. I don't feel like my money was wasted on this airline. They seemed to go the extra mile in every way to make my experience pleasant. read more

Aer Lingus - The beef dinner. Everything was of high-quality and was surprisingly tasty. - Airlines Near Me - Dublin, D

Let me start with the good points: our flights were safe, on-time, and the flight attendants were pleasant. However, I booked two one way flights via their website a few months back, which were for travel this past week (starting May 22). This was initially done online. I chose my seats when I booked the flights. Somehow the seats were "unchosen" for 3 our of 4 of my flights when I called to inquire about changing one segment, a couple of months back. I called on two different occasions and spoke to two different customer service representatives. Both were actually quite rude. The first woman I spoke with asked me "why did you not chose the destination you are changing your flight to to originally?" in quite an accusatory and persecutory manor. (I originally booked to London, but then changed to Manchester, when I realized it would be about the same price, and much closer to my destination - Sheffield, England.) In all honesty, I wished I had not made this mistake, but, as a traveler and paying customer, I'm not quite sure why she needed to know this answer. It certainly did not appear that she was asking to be helpful, but it felt like it was more intended to shame me. She advised me that only one set of seats had been held at this point, the other 3 segments did not have seating assignments booked. I called back a couple weeks later to confirm that I was changing one segment of flights, and to choose my seats (again). This time, I had a gentleman, who confirmed I did not have seating assignments for 3 of the segments. When I asked how this was possible, when I remember selecting them all (and the first leg's seating assignment - did (somehow) get saved), he stated he did not know and rather abruptly asked "if [I] wanted help booking the seats now, or not?" I felt like he did not want to be bothered helping to correct this. Additionally, as we had ordered food for all four segments, I asked if the food we had pre-paid for from Dublin to London could be added on to the Dublin to Manchester flight? He stated he was unsure, but thought so. He also said, if it was a problem, someone would call me to confirm. The food was not transferred to this, but I never heard from anyone about it. Between myself and my traveling companion, we spent over two thousand dollars, I would hope a $10 meal for each of us (that we paid for) could be transferred to the new flight. We kindly requested a meal, refund or credit. None of which happened. Furthermore, nothing on the 3,000 mile journey was included. Water was provided in 3 oz. containers that were passed out one time only during the flight. I mean, it's water!!! Additionally, I am a member of Jet Blue's frequent flier program, and was advised even though Are Lingus and Jet Blue are partners, I am not eligible to receive mileage credit for these flights. I am unsure why this is the case. At the airport, I inquired about this and I was credited for miles on the short flight I was about to take. However, I was told I could not get credit for the transatlantic flight I had just taken. I was very turned off by both my interactions with your customer support phone line, so much so that I was dreading calling about these items, therefore, I am chose to email two different customer service addresses. 10 days ago. And no response. There are many stresses going on currently while we prepared and are traveling, I would have loved it if these were not them. read more

If I had the choice to only fly Aer Lingus I would. Wonderful staff, actual clean toilet , clean plane. Everyone in Dublin associated with Aer Lingus has never been nicer. Dublin Airport is a bonus to it all! read more

it was okay - at least no roaches came out to play (see my review of Ryan Air). Seats were crammed together, and was they are starting to nickle and dime you, but it was okay. It took an hour to get our luggage, that really sucked. After a long international flight you just wanna get home, and waiting at baggage claim for an hour is murder, but that is probably the airport and not the plain's fault. I do know about these things. Still, I miss the old days of a free soda, peanuts, and nice Stuarts. read more