Transit flight cancelled, luggage lost, no response from the airline. Probably the worst airline if something does not go according to plan which is 99.9% of the time. Calling them is virtually impossible with waiting times from 1h+. Then the agent I was talking to put me on hold and hung up 5min later. Worst airline ever!! read more

ADD ON (SPECIAL Services) ONLY - Rental Car through Aer Lingus Website. When booking my aer lingus flight to Boston, an option was provided at the end of booking to add a car, which I selected. The link sent me through to Hertz. I booked this car and prepaid in order to avail of the discount. When I arrived at Hertz after a 6 1/2 hour flight with my 10 month old baby, I waited over an hour in the queue. At the top of the queue, I was then told that the car I booked and prepaid for was not available and that I needed to go on a waiting list for which I was seventh on the list. The person at the desk was not able to confirm how long the wait would be. After talking to other customers, I found out that those before me on the list had already waited longer than an hour and continued to do so. I could not wait this long (like most others, there was a reason I needed to rent a car at the time that I did) and therefore requested a refund and cancellation. However, since I had waited so long in the line to begin with, the cancellation window had closed and both the clerk and the Hertz manager informed me that their system would not allow a cancellation and refund (a cancellation only). I was told that since I booked through Aer Lingus, they could not process a refund, and I would need to contact that company. I have not been refunded. I have contacted both companies. Both companies have been unhelpful. As things stand, I will never be using any Hertz service again and definitely do not plan to use Aer Lingus's "special" discounted rates. I'm a gold circle member and have spent significant money with Aer Lingus over the last 7-8 years and would expect better customer service. As for hertz, their systems must be antiquated and pick-up process is inefficient and basically stuck in the 20th century. In the age of instant and wide-reaching customer feedback, I would have expected more from a multinational company. The Boston Logan airport desk, is just flat out rude and incompetent. read more

September 5, 2014 Aer Lingus Customer Relations 300 Jericho Quadrangle, Suite 130, Jericho NY 11753, U.S.A. Dear Aer Lingus, While flying your airline on September 2nd, 2014 from Dublin, Ireland to Chicago, Illinois on flight Ei 123 my checked bag, which was limited edition ESP Viper 407 7-string guitar was broken during loading. The damage done clearly shows my guitar was not handled properly or carefully during loading. It was either dropped from a high distance and hit the concrete or placed below baggage, which tremendously outweighed it. The guitar case is cracked through the middle of the entire front side with pieces of the case missing and the inside fabric lining showing through. The guitar case's closures no longer align. Once I opened my case I realized the damage continued to my guitar. The neck of the guitar was cracked off and completely unattached from the guitar's body leaving it in two separate pieces. Inside my guitar case was a Property Irrecularity Report noting my property was damaged with a handwritten file reference number at the top, DUBEI 71696. I did not take out personal travel insurance with Aer Lingus prior to flying and I am now left with a broken guitar. My guitar made it through a month of touring in Europe, driving long distances, staying at hostels and generous friend's houses, and playing 14 countries within the month of August with my band Warhound, but could not make it in one piece through the easiest part of my journey. It is very disheartening to see my prized possession utterly broken showing the lack of respect the employees of Aer Lingus have for their passenger's belongings. Attached are several photos of my damaged case and broken guitar, the letter left inside my property, my flight ticket, and my baggage ticket. With that, I have taken my guitar to a repair shop (Guitar Center) to evaluate the damage and cost of repairs. Attached is the receipt/write up from Guitar Center for the total cost of repairs being $1010. On the Aer Lingus website under "Legal" it clearly state your company is liable for the destruction, loss or damage to baggage. "In the case of checked baggage, it is liable even if not at fault, unless the baggage was defective." I am asking for the full cost of repairing my guitar, which is $1010 and the cost of the case at $200. With that, I hope your company understands the disappointment in having ones belongings broken and the clearly disrespect by the employees of Aer Lingus. My guitar meant everything to me. I wrote and recorded countless EPs and CDs for the past years with my ESP Viper 407. It has also traveled across the states and into 14 other countries with me. I was ready to go home and retire it on my wall as a constant reminder of all my accomplishments, but this accident has prevented it. I am mailing this letter to the address given in the Aer Lingus property damage notice as well as posting it on your social media (facebook, twitter, yelp, etc) so I know it has actually reached your company. Thank you, Jeremy Carroll jckilla88@gmail.com read more

Aer Lingus - My destroyed guitar after flying Aer Lingus on September 2nd, 2014. - Airlines Near Me - Dublin, D

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My wife and booked flights back in the beginning of the year 14.000 good price left for newark on Monday 7 Aug could not book in on line got to newark go to check in I piece of luggage per person the attendant said that will 200 dollars we said for what he replied you bought these tickets on sale what other choice did we have what a bunch of scumbags air Lingus is and the attendant said you better check in on line before you return but the same happened I just want let the public know make sure you check your deal before you buy it why advertise something for 14.000 and it ends up costing you 400 dollars it's a pure scam and as far as airLingus goes they can go fuck them selves a bunch of fucking hunters read more

Major issue leaving Naples airport flight EI 451 to Dublin. There was no clear sign indicating where to check in nor were there any automatic check in stations. Passengers waited 2 hours to check in with one attendant (who was confused and irritated). When we finally made it to the front of the line to check in, we were told to "hurry and run fast" to our gate to make our flight???? Why was there one attendant available to check bags for a noon flight??? Myself, along with 20 other passengers rushed to the gate who had no idea why we were late (no one had notified the gate/pilot). Poor communication and organization. read more

Aer Lingus is Ireland's only airline and it offers some cheap flights to all major European cities. It's also a great carrier to popular USA destinations like New York and Chicago. Round trip airfare to the States costs 200 Euro and upwards. The service is basic: you'll get ushered in, smiled at and given a pillow if you ask. You have to pay for food on short haul flights but that's customary on all airlines now. My favourite thing about Aer Lingus is the flight attendants' uniform. The women wear these funny green boxy skirts and blazers and the men have these tweed looking vests that have yellow plaid on the back. read more

Overall I wish they were more upfront with how they plan on treating you when you buy a ticket on their airline. I found an excellent deal from nyc to Dublin and decided to book it for a long weekend. You then get nothing but emails offering and warning you to pay $25 to $80 more per seat per leg to reserve a seat. They also try to scare you. and say that unless you spend the money you won't sit together. If you are in economy and you have one of the lower fares, the flight attendants literally have a list of the lower fare passengers and treat them differently. How do we know this - when asking for a blanket the flight attendant, who showed us a list of "saver" fares and said that she couldn't give us one even though there were plenty. Also, later mid pouring a glass of water, she ran out and "went to get some" but then never came back. Just little things like that to really make the experience slightly worse on purpose. In sum, they get you from a to b, but I want people to realize it's not like American or delta economy, it's much shittier and you get to deal with airline staff who have been told to treat you worse. I personally will avoid this airline going forward if at all possible. read more

TERRIBLE SERVICE! The terminal in Dublin is total mayhem. The self-service kiosks are unreliable and the staff will run you around from counter to counter to wait in several lines before you can get help from anyone. They overbook flights to pack people on a plane, leaving VERY MINIMAL space for comfort. Planes aren't cleaned well and some of the TVs were out of order. Planes also frequently come in late/are delayed and, of course, you can only be offered an "apology for the inconvenience." Take another airline. read more

I am extremely disappointed with the service provided! We lost the 1040 euro just n one click, the Aerlingus team does not respect even their own refund policy. The tickets to USA bought by mistake, we contacted them next day to cancel it and had no reply. We requested at list to exchange a flight to Miamy just for another date. After contacting Aerlingus second time they paid us back, but the money was miserable indeed - just the taxes. As per Aerlingus policy ( from the website there is information that the flight could be easily cancelled for the: .". flights to/from the United States provided the reservation is cancelled within 24 hours of making it, and if the reservation is made one week or more prior to a flight's departure." But the refund is only 200 euro, so unfair- this is a pure robbery. On the top of this I am completely exhausted by the fact that Aerlingus team promised in their reply that it is fully refunded already and after a few days re- confirmed that it was just the error massage. How they can treat your customers this way?? read more

I have been totally put off now by Aer Lingus on the last two long haul flights. Both to New York and San Francisco people put their seats way back on top of me that I had no room whatsoever. Having a bad back, it was hard for me to put my seat back as the pain wouldn't allow it. It made the flight horrendous and just unbearable. I don't know why they don't have premium economy. It is now making be rethink how I travel state side. Add an extra 3 hours to travel to London or put up with the uncomfortableness. People will probably feel it's their right to sit whatever way they feel comfortable but the seats are just too small. read more

I've flown Aer Lingus now 3 times and I have to say, they do a great job in the sky. The planes are clean, and the in-flight cabin crews are very professional and friendly. I've flown on their 330 aircraft form Chicago - DUB on two occasions and a flight from Heathrow to Dublin and each time I've been very happy with the value received and the great service. I wish they had a mid-tier seat option (similar to a BA economy plus) but ultimately, for the money Aer Lingus is a sure bet. On my last flight, my friend and I were able to score a row of 4 seats on an overnight flight - which enabled us to be feeling fresh upon getting into Dublin and not waste a day sleeping. Inquire when you check in - there is a nominal fee. The other thing I wish was better with Aer Lingus is their partner airline point sharing - if you book their normal fares - they are ineligible for points on AA. Boo! Affordable. Friendly. Great Cabin Crews read more

Very friendly attendants. Not a fan of the Dublin Airport. They should have installed a tram. read more

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I live in the US and have had great difficulty in getting them on the phone. They do not seem to have their called center properly staffed. It took me calling everyday for 2 weeks and being on hold for more than 30 minutes each time before I gave up, to actually get a live person. Their website does not seem to be accurate, Tried to book a flight from Shannon to San Francisco and the site said they had no such flights, but Expedia would be happy to sell me a ticket for the "mystery" flight. They simply are the worst at customer service. I have no idea how they stay in business given the difficulty customers must endure to actually book a flight with them. read more

I fly 3+ times a year internationally and this was my first time flying Aer Lingus. The transatlantic flight from Seattle to Dublin was delayed, awfully dirty and the seats wouldn't recline. The staff was impolite. The entertainment options were extremely limited and they did not have any working headphones. The domestic flight from Dublin to Birmingham was worse; it was delayed and the management was a mess. As I was getting through security, the airline updated the monitors that the flight had left, whereas they hadn't even started boarding. The also lost and damaged my luggage and were always unaccessible whenever I reached out. This flight was cheap and the food (on the transatlantic carrier only) was good but the pros are not worth the hassle. I would recommend finding a better airline. Their organization is a mess and they are unreliable. If you do decide to fly through them, get travel insurance and cover your bases. read more

The WHO has now declared the Coronavirus a Pandemic so we do not want to fly from America per the WHO recommendations. Tried to get a refund and all they will give back is the tax part of our payment, that means they get to keep over $3,200. The rude Aer Lingus representative told us the flight is still scheduled to fly and we could take it? Really risk catching the coronavirus, getting stuck over there? I guess their bottom line is more important than their customers health. I would understand if I was wanting to cancel for my own reasons but this is a worldwide pandemic. Will never use this airline and will definitely spread the word on all social media sites. Every American airline is waiving their cancellation policy and giving full refunds. What a shame the euro/dollar is more important than their customer. read more

There was hardly any legroom under the seat in front of us. The stewardesses were rude and unaccommodating. Arriving to Dublin, the ground crew gave us the wrong gate for the US immigration, and because the plane came in almost an hour late we had to run to try to make the next flight. When we finally arrive to the gate to board we were greeted again by a rude ground staff telling us that we could of hurried to get there earlier. Trying to explain why we were late we were told in a condescending manner "everyone else had enough time to make it" Will never ever fly with this company again!!! BEWARE EVERYBODY read more

I lost $1200 dollars for this flight . I went on their website, filled out my detail and nationality and paid for a ticket. At no point in filling my details on their website did I get a warning, pop-up message or confirmation request for transit visa for Dublin. The flight was for Dulles Airport to London with a stop over at Dublin. However, a few African countries were listed to provide a transit visa even for just a stopover onward London. I have zero clue about this information and I successfully booked my ticket believing like other countries all I needed was by UK Visa since I am not going outside the airport. Aer Lingus Check in staff announced to me on arrival at the airport that I cannot travel due to lack of transit visa. I was shocked , I asked if i could change my flight dates so I can try to quickly process a transit visa, the answer was NO. I was told that i have passed the deadline to make changes and even if I have time, the transit visa takes about 8 weeks. The Manager,a lady who was called to explain further to me, walked up , one glance at my data page before slightly throwing my passport back at me, dismissively saying "your country is not allowed without transit visa" before walking away. At this time i was in tears since its obvious I will not be able to make home for Christmas, as this happened on the 19th of December. As advised by the only concerned Aer Lingus staff who asked that I request the customer service add me in another flight to London without this condition, I did call their customer service and they got angry at me for even asking, they were more concerned about getting the name of the staff that advised me to ask. Please check if your country is among the African countries listed for this condition before buying any ticket from Aer Lingus. They have done absolutely nothing to warn people about this but will gladly point you to the hidden section later on after you have lost your money.I was told vehemently I am getting NO REFUND as its my responsibility to find out if I needed a transit visa. read more

We took round trip Aer Lingus flights from DC to Dublin. Cost was very reasonable and we had very pleasant flights both ways. The food on our flights was also surprisingly tasty! Good movies and games provided on the individual TVs. read more

Aer Lingus - First meal on Aer Lingua flight to Dublin- surprisingly tasty! - Airlines Near Me - Dublin, D

Aer Lingus... what can I say. They have absolutely horrible customer service. I know that most folks choose them for discounted prices, but in my case they were the only airline available to select (being a code-share for United). The ticket counter reps are horrible. Aer Lingus is absolute about the baggage policies. You can NOT have more than 20 KG or you can leave your bags behind. But they are inconsistent with their interpretation of the policy. And because I complained about the policy, I was told I would not be allowed to the board the plane. One of the counter reps practically held me hostage saying that "I guess you won't be making it to Heathrow for your flight". I would have happily gone to another airline counter, but there is no other airline flying to Heathrow. So I had to smile and bear it, get criticized by the airline staff so that I could board the flight and get out of there. I was considering writing to their customer service department, but after reading other reviews what's the point. They don't seem to care that customers can't stand them. They are the lesser of evils when you compare to Ryan Air. I had a coworker from Ireland tell me that they charged him a baggage fee when he returned. They weighed his bag at the destination. Really!!! United let him go above the 20KG Aer Lingus policy. Shame, shame United. read more

Worst customer service ever!!! My Mom and I got to the airport two hours before our scheduled flight, and as we were checking in we were told our flight had been delayed two hours. Fine, things happen. We were given new boarding passes with a new boarding time, two hours later than the original boarding time. We sat in the airport food court for two hours before heading down to security. My Mom needs assistance walking so we went to get her a wheelchair, and when we handed them our boarding passes they looked confused and told us to sit down and wait. Turns out, we had missed the flight because it took off on time. How does that happen?? Our boarding time wasn't for another hour! According to the first Aer Lingus representative that we spoke with, our flight was delayed at the time we checked in, but then a short while later it was re-scheduled to take off on time. So, with the exception of us and six other passengers, everyone else had the correct boarding tickets and boarding time. Why wasn't something done to contact us and the six other passengers about the misprint?? The representative basically told us sorry, there's nothing we can do, but here are some food vouchers (we had already eaten, by the way, while waiting for what we thought was a delayed flight). We then spoke to a second person and got a completely different story. The second person told us that EVERYONE had the wrong boarding pass, but they made announcements in the terminal telling everyone the flight was on time, and that it was OUR fault we missed the flight. What kind of company blames the customer for their error?? I don't believe the representative's story to be true at all, considering we were sitting in the terminal the entire time and heard nothing about our flight, nor our names being called over the PA. If his story is true, they made ZERO effort to help us get on our flight when it was their fault we had the wrong boarding passes to begin with. The only compensation we could get was some measly food vouchers. They booked us on another flight, which is now delayed (allegedly). And there goes a whole day of our trip for LITERALLY NO REASON, except the incompetency of Aer Lingus. read more

Our flight was very good! The boarding process was quick and smooth. The flight attendants were friendly and helpful. Seating space is comparable to most major airlines. The meal served was very hot and very good. In-flight entertainment selections were very good as well. Those in my party and I really appreciated that the pilot made sure to fly around turbulent weather so as to provide a smoother and more comfortable flight. All of our luggage (about 12 pieces) arrived at our final destination unscathed... nothing was lost or damaged. My party of 4 really enjoyed our flight and would most definitely travel Aer Lingus again!! read more

This airline is 100 times better than Ryan Air, ok for short flights. I still prefer the comfort of British Airways or Luftansa for long hauls. If AL goes the way of Ryan Air i will swim of the island read more

Although not Ireland's only airline, lets not forget little Aer Arann and Aer Lingus's biggest Shareholder Ryanair, AL is certainly Ireland's most well known and flag carrying airline. The days of freebies and the infamous chicken or beef in flight meals are long gone. As Alexandra mentions you have to buy your food and drinks for most short haul and non transatlantic flights. So save yourself a few quid and bring your own food. The staff while not exactly friendly are efficient and capable and as flying has long lost it's novelty status this isn't a big surprise. I haven't flown with AL much long haul recently but on two recent flights to London found them to be quite good. Flights were pretty reasonable as I booked a few months in Advance. The online check in was great too as I had no check in baggage and went straight through to departures. I with James A on the Ryanair vs AL debate and I'll fly with Aer Lingus, where possible, sooner then the dreaded Dublin bus of the skies, Ryanair. read more

Aer Lingus, Ireland's national carrier, has had a rough old time of late. They're battling the global recession, and fending off takeover bids from aggressive rival Ryanair. All the while they're having to compete with the budget airlines on some of Europe's most competitive routes. They still do a reasonable job though, and I would much rather fly Aer Lingus than Ryanair. There is less 'fine print' with their pricing and a fairer baggage policy (including 20kg allowance instead of 15). Best of all, there's allocated seating on all flights so you don't have to worry about not getting a seat. Their self-service check in works well and there's plenty of staff around to help. read more

Aer Lingus - Image courtesy www.aerlingus.com - Airlines Near Me - Dublin, D

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Totally unimpressed with this carrier. Customer Service was rude from beginning to end. I don't recommend this carrier. Please get your seating ahead of time or you and your children will be spread out with the comment "It'll get change on flight nit before" read more

Terrible Customer Service! Trying to get a refund for a flight cancelled a week before departure was a frustrating experience (I flew with them on another flight). Initially, they offered me a refund for unused taxes and fees and then suddenly stopped answering my emails! AVOID... read more

Our flight from Boston to Dublin was going to be six hours. My husband and I were very comfortable. There was plenty room for our legs, even with our personal bags under the seat. I watched two movies and enjoyed the supplied dinner, snack and breakfast. The attendants were polite and professional. The plane departed on time. This was a pleasant part of our trip to Portimão, Portugal. read more

Delta and Iberia's communication is horrible Delta sent us to Iberia to get our tickets. Iberia said Delta issued the wrong ticket Iberia's manpower is substandard. Ridiculous read more

I would like to note that I travel frequently, and am understanding about the various delays that are out of an airline's control. This review is mainly of the customer service experience as well as the misinformation and inconsistency in what they promise and follow through with regarding customers. Last week, I happily boarded my flight from the States to Dublin at 9 pm on a Friday. At around 10 pm, we had pulled back from the gate but still hadn't taken off. At 10:35, the captain tells us the engine needs a replacement part that the plane does not have on board and they were looking into it. At 11, the captain tells us they have to fly in a part from New York before we can go, because Aer Lingus did not have the part. At 11:15, it starts snowing. Finally, at around 11:45, the captain tells us our flight is now cancelled, and that it cannot depart until sometime tomorrow. At 12:15 (3 hours later, sitting in a tiny seat on a stinky plane), I finally make it back inside the airport. We are told to go to the ticketing counter and figure out arrangements for the night. There was no organization as to where we should go, and after waiting in line for almost 30 minutes, we finally were told by a very unhappy Aer Lingus agent that we needed to create new lines for hotel and taxis (of course, causing a rush of people to start new lines). Then they drop the bad news on us. The earliest flight to get us out is 9 pm SATURDAY NIGHT. Despite the dozens of other flights on other airlines to Dublin tomorrow, they cannot get us out sooner than 24 hours later, and are unwilling to put us on another airline's flight. By 2 am, we are just leaving the airport for our overnight accommodations. We are exhausted, disappointed, and drowsy from our Tylenol PM. Aer Lingus reps tell us there is nothing they can do to "make it right" and that we need to call Customer Service. They say, "customer service is available 24 hours a day". False. We arrive at our accommodations around 3 am and immediately get on the phone to call Aer Lingus. Keep in mind, with the time difference it is 8 am for Dublin, so this was not an unreasonable time to call for a "24 hour service". We get an automated message that they are "not taking calls". We try to get some sleep. Come about 7 am, we try again. We sit on hold with Aer Lingus for about 3 hours until we finally get a human being on the phone. She tells us they are unable to do anything for us, but that they can rebook us one day later if we want our vacation day back. We reluctantly say "OK", and she assures us that the hotel night we missed, and the additional night we now need will be reimbursed by the airline. We feel better. Our flight departs 24 hours later with the same crew and passengers aboard. We are all happy to get to our destination. Meanwhile, I receive an email from Aer Lingus telling me that they will not be reimbursing my hotel rooms for the night we have now missed ($150), and the extra night we need ($50), as they are "consequential". Fast forward to the end of our trip, one week later. As you recall, we had been rebooked one day later. We are unable to check in online 24 hours in advance. As a seasoned traveler, I plan on arriving to the airport extra early to figure things out. We wait in line for an hour, we are told we were "rebooked, but tickets were not issued". We are told to go wait in line for ticketing. Another hour. We finally speak to an agent who is able to find room for us on the flight, we politely demand that we still get to sit together in the row we had thought we were booked in. He makes it work. For the first time, someone does something kind and offers us 24 euro in "vouchers" for food/drink to be used in the airport or in flight. By this point, we are barely going to make it through US pre-clearance and security to make it on our flight. Every place we stop in the airport to use our vouchers tells us they are not accepted. We make it at the last minute, and then are told hardly anything is available on the flight for purchase. We end up being able to buy Pringles, and that's about it. Frustrated now, for the second time in one trip, I email Aer Lingus again requesting that they reconsider our request to reimburse some out of pocket expenses incurred as a result of the inconvenient travel. Once again, I am told no, and offered a $150 voucher to travel Aer Lingus again, which will expire in 12 months. I request that they issue the voucher with one of their US partners, United or Jet Blue, as I do not plan to fly to Ireland again in the next 12 months, and the voucher is of no use to me. Considering my experience this time, even $150 wouldn't be worth traveling with this airline again, and is not even enough for half of a ticket. Save yourself the headache, definitely visit Ireland, but fly a different airline where the customer service will ensure a pleasant trip. read more

So, we saw round trip tickets from Honoluluu to Dublin, Ireland for under $700 back in May! So on a whim, we said, "Hey, let's take a European vacation!" Six months later, we flew for 18+ hours and we are in Europe! Woot Woot! The airplane was nice! It was really clean! Usually planes leave me feeling a little gross as though I'm covered in unseen germs, but this plane (even though I'm sure it had germs) was pretty darn clean. Seriously, probably cleaner than my son's bathroom! I've never flown Aerlingus, never even heard of them, as a matter of fact, but the staff was so warm and friendly, they made flying (which I hate) a lot easier for me to tolerate. The seats were clean and comfortable. There were individual monitors at each seat so I could watch movies, tv, play games, and listen to music. All in all, I was so very pleased with the airline! I would really recommend it! Especially when they have a great deal!!! $700 for round trip tickets to Ireland!!! It cost more than that to fly my mom out from the mainland to watch my kids while I went on vacation read more

ATTN: Do not fly Aer Lingus if you want to come home with your luggage. We have 2 bags that have been missing for 5 days and they can't even give us a location of where in the world they are. None of our family or friends will EVER fly with this company again. Terrible experience and terrible customer service read more

BE VERY, VERY CAREFUL WHEN ORDERING HERTZ RENTALS THROUGH THE AER LINGUS WEB SITE I booked a car for a week through Aer Lingus and prepaid when I paid for the flight. When I got to the JFK Hertz office, I produced my license and credit card, signed on an electronic pad and got my small folder with receipt inside. They directed me to my car and all was fine until I returned the vehicle. There was an additional $200 of charges attributable to a class upgrade and a pre-purchased tank of gas. I questioned the charges at the counter with the girl who had originally served me and she agreed to reverse both the upgrade charge and pre-purchased tank of gas. But when she went to her manager to get authorization he refused saying if I signed the agreement then I was liable for these services. In the past, Hertz required initials next to additional services and waivers. Now, they only require one signature on an electronic pad for whatever terms and conditions have been "discussed" at the counter prior to commencing the rental. As my experience demonstrates, this system is prone to error when fatigued travellers meet enthusiastic upselling staff. Their defense that I should have known what I was agreeing to when I signed the electronic pad completely ignores the fact that I had ordered and paid for the services I wanted with my initial booking. Absent additional contractual documentation, any reasonable person would have assumed they were signing for the original agreement. I complained in writing and they refused to refund the charges and sent me a new receipt that had my signature inserted in the "contract" that I had agreed to. Obviously the "contract" was nowhere near the electronic pad I signed and this was the first time I saw what I had "agreed" to. I'm satisfied that this is not the action of one bad employee but a Hertz policy to gain profit by misleading customers. Aer Lingus would be well advised to consider a different rental company to partner with in future. read more

Absolutely the worst airline existing. Flights canceled all the time without notice because of insufficient sales, terrible, rude staff. No one answered customer service line for 2 hours at a time then calls are dropped. No accommodations for disabled travelers. The "local" portion of the flight was the worst. The male flight attendant had on so much cologne he was making the passengers ill. I recently had lung surgery and was violently affected by the situation. We were told "he has to work"- WTF???? We have to BREATHE!!! Just a bunch of foul, untrained, unprofessional kids romping around in mid-air. Scary but real. read more

I have not flown yet but my reservation is made and paid. My complaint is with the website and personnel at the call in Help Desk. A couple of days after I booked my flight, I check the car deals on Aer Lingus. I found one that suited but what made the deal was a free second driver was included at Avis car rental. I booked it. When I received the email confirmation, the additional driver was not listed anywhere so I called Avis. Carlos told me that an additional free driver was not included and he didn't know anything about Aer Lingus. I said cancel the reservation. He said I can't because you made it through Aer Lingus. After 20 minutes on hold with Aer Lingus, Pam told me she couldn't do anything to help me.After another 15 minutes on hold I spoke to Dolores. After several incorrect starts, she did get my info straight and we were able to proceed. That lasted all of 3 minutes before she told me that she couldn't help me and she needed to send my info up the the next level. Ok, after another 5 minutes of waiting, she gave me a case number and said I would be contacted. I asked for that time frame and she replied she couldn't give me one, at all. When I then asked for that department's phone number she said they didn't have a number. So how can they call me? At that point she thanked me and hung up. All I wanted was what was offered, one additional driver included. I'm so disappointed in Aer Lingus. I hope other travelers avoid this airline because they clearly don't care about their customers. read more

Lost my Luggage and Golf clubs!! Just arrived from California to Dublin for 11 day golf trip with 13 rounds of golf including St. Andrews. This was a dream vacation since I was a teen and here 25 years later it finally came reality. We had a golf travel agency put this together over the past year and the hardest part was coordinating the dates with a buddy to come. We now have been in Dublin for almost 24 hours and have nothing but our clothes on our back. Aer Lingus/ United Airlines cannot find mine or my buddies luggage and golf clubs!! Trip of a lifetime totally ruined!!! Waited almost 30 years for this trip and couldn't be more upset than I am now. Worst part is my meds are in my luggage and I'm 10,000miles from home. UPDATE: they found our clubs on the second day of our trip and when we got back home we submitted all our receipts for rental clubs, clothes and etc and got a check within a few days no questions asked. read more

I was traveling on Vacation from JFK to LIN, and this was my very first time using Aer Lingus. Being a member of the armed forces, I've flown with many many airlines, and this had to be the worst experience I have ever had. I don't plan to EVER fly with Aer Lingus again. Some things are understandable and are outside of an airline's control. Many of the issues I had experienced were purely poor customer service. Upon arrival at JFK airport, I was immediately turned off at the fact that Aer Lingus is not part of TSA-Pre, meaning I had to go through the standard security check which takes a very long time. So I finally make it to my gate, and I am waiting to start boarding the aircraft. Our flight was supposed to depart at 17:30. 17:30 rolls around and I had to go up and ask the attendant at the gate to find out the plane wasn't cleared to land and had to continue flying past JFK to Boston? I've never heard of this happening before, but I wasn't too irritated as my connecting flight didn't depart until 0700 Ireland time. Well, the flight delay went on for over two hours, and I ended up missing my connecting flight. The delay was understandable, and I assume not the fault of the airline, but communication in regards to the delay was nonexistent. Here is where the real frustration and poor customer service begins. A chaotic, disorganized line forms at the customer service counter to arrange for new connecting flights. This line is so poorly organized that many people were waiting in the wrong line for a half hour, and the flight attendants were the ones who directed them to those lines! Exhausted after an over two-hour delay as well as a 5-hour flight, I wait in this line for FOUR HOURS. This is not an exaggeration but timed. Finally, we get to the front of the line and are told we can't fly out until tomorrow, causing us to lose a full day of our vacation. Aer Lingus in no way compensated us for this inconvenience, or loss of a vacation day, or even offered us one of those $5 drink vouchers, NOTHING. They sent everyone to the same hotel that couldn't fly out overnight, which was then overbooked and many had to leave that hotel to find accommodations for the evening. This isn't the end of my poor customer service experience. Arriving at the airport for the flight back, with two hours leeway till our flight leaves, we get into a line that wraps around the check-in counter and stretches all the way down through part of the hallway. Aer Lingus had ONE CHECK-IN COUNTER OPEN. There were three desks and only one attendant. I got to my gate right before they shut the doors. I could not imagine what I would have done if I missed that flight and was stranded in another country. Last but not least, The chance to leave feedback to Aer Lingus ended the day I landed back in JFK. I guess they expect me to rate my experience while I'm flying with them. All in all, having flown with SEVERAL airlines, pick any one other than Aer Lingus, and I pray no one else has to go through what I had to go through and have travel completely ruin their vacation. read more

Connected through this airport twice while traveling Aer Lingus between Boston and Lisbon last summer. I was a little nervous because our connection time was a little over 1 hour, and we had to clear immigration and security again. However, Aer Lingus is very efficient here because they know how to get people through very quickly, as they see a lot of connecting passenegers. read more

Don't check your bags if you actually like what you've packed in them - because chances are you're not going to get them when you land. Aer Lingus baggage services and customer care won't return multiple phone calls regarding the whereabouts of your bags either. We lost our gate-checked stroller on our way from Chicago via Dublin to Barcelona (gate-checked! I mean come on...) almost 2 weeks ago and on our return to Chicago a week ago we lost a suitcase containing all of our baby's belongings plus some of mine. Around 20 or more people also didn't get their bags and their baggage people on the ground in Chicago didn't say much more than "well it seems like Dublin is losing a lot of bags." I'm sorry but we've flown to/from Dublin before (and not on Aer Lingus) and we still have our stuff. Customer service as well as obviously baggage handling leaves MUCH to be desired read more

We traveled with Aer Lingus to and from Dublin. I must say by far this was my best experience ever with an airline. The staff was very friendly and helpful. The plane was clean and the seats were comfortable. I was surprised how good the food was...for airline food. I would definitely recommend Aer Lingus to anyone. Very pleased. read more

This is the review I submitted on the Aer Lingus customer support page: Simply put, this is the worst airline and website in the history of travel. I've been to 37 countries around the world and I take about 80 flights per year. The website is beyond awful. I have to enter and re-enter the same information over and over and over and over. It is so frustrating. I've created an account...why doesn't my trip show up in my account? Why don't you have an option to add the trip? Why doesn't the trip link to my account? Why can't I check in for the flight on my mobile phone? Why couldn't I select my seat prior to the 24 hour check in period? ON and ON and ON!!! Oh, and I haven't even talked about actually flying on your airline. First, I'm wondering....are you seats made of concrete? Did you save a lot of money going with the most narrow and least padded seats in the airline industry? I have never been more uncomfortable on a flight in my life, and I fly coach about 98% of the time. Awful. Beyond awful. Oh....the "food" you served on the flight....are you serious? First, your flight attendant hands out the wrong menus and doesn't tell anyone that they are inaccurate. So, I chose the chicken curry. That's not like any curry I've ever had. Do you put curry in your curry? Or just make a brownish sauce and call it curry? Here's a tip....cook the rice! It's so much more enjoyable for the person eating it! A good third of the rice was uncooked and hard as, well, uncooked rice! Then.....before landing, the flight attendant just walked around and essentially racially profiled the passengers in determining whether to give them the American Breakfast Burrito or the Irish Breakfast Burrito. I watched her examine each passenger before actively electing which one to hand them. Along with that came....nothing. No drink. Not even a napkin. The service was terrible. The food was terrible. The seat was terrible. The only good thing about this flight was that it landed safely. read more