I tried submitting a refund application but it failed to submit for some reason as well as there is no email to reach out to customer service so I am resorting to a yelp review. I never miss flights, so when the farmers protest in Dublin (that I was unaware of) was going on, it had made my bus late for the airport by two hours. However I got a taxi with other passengers on the same flight and we reached the airport with an hour before takeoff. We were told no matter the circumstance that they would not permit us to check in and we would have to get the next flight to Boston-25 hours later. I am a student who was traveling alone, I was refused a refund although missing my flight was out of my control, and no help was provided with a hotel room (€180) or for the next flight back home (€150). The staff was unbelievably rude and unhelpful in an already frustrating situation, not to mention I am now financially hurting after already paying enough for my visit and then having no help from the staff at Aerlingus. I was very disapppointed in the service and had they helped with one of those things-refund of previous flight, voucher for a hotel room or help with the next flight, I would not be so frustrated and would still be using their airline in the future. read more

My experience is like many, no one answers the phone and when they do they are rude and unhelpful. This is just the booking experience. More to report after the flight. read more

Often when you fly there are many things out of your control, especially when you have a tight connecting flight. Everything that could go wrong on our flight from YYZ to DUB went wrong. 1) A girl scratched herself in the eye and had to deplane just after we boarded along with her four friends. Of course also had to find their checked bags in the cargo and remove them. 2) When we finally arrived in DUB there was no gate for our aircraft so we had to wait till that was sorted. 3) Asshole old Irish guy decided to block the aisle and not allow us to pass from back of the plane (surprising because everyone else was very understanding including this stubborn old Irish dude's wife who was clearly embarrassed at her husbands lack of empathy given we explained that we would miss our grandad's funeral if we didn't make the connection - but he decided to block). So obviously shitty that we missed our flight but let's quickly discuss what ought to be in the airline's (Aer lingus) control. 1) We asked if you could announce as we landed so that we could pass. This is a simple courtesy that could make a difference and have seen this happen on other flights before. Instead they said you should be fine and they will hold plane for you as know you've arrived...wrong obv. 2) Get the message figured out and be better at delivering accurate information. Clearly no communication took place as rather than holding flight we found out we were taken off flight with 15 minutes before departure - I mean get your story straight or be competent and notify that passengers are in fact on the ground and would be able to get to gate just in time. Either way, terribly inaccurate messaging and pretty pathetically incompetent. 3) Just be better and take control of a situation when you can. Hate to say it but if we were traveling in the U.S. the flight team would have made it work. Generally this is undeniably true understanding that there are still things out of your control that could still cause delays. Shame Aer lingus. Weak showing. But maybe mediocrity is your thing and anything more isn't worth striving for. Hope you do better for the next person. read more

Terrible service from Aer Lingus today. I was supposed to fly from Dublin to San Diego and I was told the gates were closed even though me and my husband were an hour early for our flight. We were told to wait in line for customer service to change our flight, we waited in line for 2.5 hours just to be told we need to talk to Expedia (3rd party booking). After numerous attempts to reach Expedia, I asked a gal in customer service for help with a call back number because I kept getting disconnected and all she said was that "you decided to do business with expedia" and that she couldn't help. So incredibly rude given our unfortunate circumstances and being stranded in a foreign country. Still at the airport 8 hours later...beware, don't fly this airline. read more

My review is of customer service from the USA ( the flight is later this summer). It is very difficult to speak with anyone.. 1st call 30 min wait....I hung up, week later next call 40 minute wait hung up, next call 60 minute wait & got optional email address. Seriously!! I wasn't calling on 1st row Bon Jovi tickets, I just had a simple question that wasn't answered on the web. read more

I recently had a trip booked with Aer Lingus from Toronto to Ireland. Two weeks prior to my departure I leaned that their partner airline would not accept my dog's kennel size as they were very limited on space. (Air Canada, has accepted without any problems) I had to cancel my flight with Aer Lingus, not only would they not provide a credit on my account, they would not give me any refund for my ticket. When I explained that it was the airline's restrictions that caused me to cancel they would not move on their stance and were not polite about it either. I lost over $600.00. Aer Lingus is the only airline I ever dealt with, which did not provide a credit or a refund! Air Canada, WestJet, and every other airline I have dealt with is great! Aer Lingus does not deserve Canadians business! I am very disappointed in this Irish Airline, which has done nothing to enourage travel to Ireland. read more

I recently took a trip to Germany on Aer Lingus, connecting through Dublin, and had the same return path. The Intercontinental routes between the US and Dublin were not as bad as the intra-europe routes. The Shepherds pie served on the way over was actually pretty decent, but the Irish breakfast burrito before landing was awful. The burrito shell itself was hard. And the claim that there were eggs and potatoes in with the cheese was hard to swallow (literally). It all had the consistency of mush, and gave me an upset stomach. Yuck! On the return, from Frankfurt to Dublin, the service was so bad, I wondered if there even was any. The coffee/tea service (which you have to pay 3 euro for) came through so quick that I did not even get a chance to raise my hand. For the rest of the flight, the 3 "attendants" just stood at the front galley gossiping. I was in row 3 and had to listen to the cackling the whole time. Perhaps they were trying to compete with all the other discount European carriers out there? If so, they achieved the objective. But it probably still cost me more. The lesson learned for me is, on my next trip to Europe, I will gladly pay a little more and get the direct flight to the country I am visiting, and skip the Aer Lingus experience. read more

Aer Lingus charged me twice for a flight that according to their website I could not book online. I tried a few times to enter my credit card information and three or four times the screen said that my information was entered incorrectly. The final time I did it, the screen that said I should contact my credit card company if I was entering the information correctly. When I called the credit card company they informed me that my credit card had been charged twice by Aer Lingus for the flights, but I had not received any booking confirmation. By the time I figured that out, the Aer Lingus customer service was closed. When I called Aer Lingus this morning and after spending 20 minutes on hold, the first customer service representative I spoke to would not listen to the situation I tried to describe and told me that there was nothing she could do for me. All I wanted to do was to not have multiple charges and to ensure that my flight was booked. She continued to interrupt me and then told me she was going to hang up the phone. I called the second time to try to figure it out, another customer service representative continued to interrupt and talk over me trying to explain the situation. I finally had to figure it out, but the customer service representatives were very very rude and continued to interrupt when I tried to ensure that they didn't double charge me and that I was able to book a flight on them. Ultimately, it was not their problem that the website did that and showed that it charged my card twice on my bank statement because it did not show through them. To give them credit though, the second representative did not charge me for selecting seats and ensured me that I would not have to pay more than what I originally thought I was paying for the flight. Next time it is next worth the $20 savings on their flight compared to the next most expensive airline. read more

I was all prepared to love this airline. 10 hours from SFO to Dublin, direct, no stops, etc, what's not to love? And if it had just been us and the airplane, I think it would have been fine. The seats were fine, the individual TV worked great, and the little blanket and pillow already on our seat were nice touches (I flew economy). But...in the words of Vicky Pollard from Little Britain..."OH MY GAWD...I sooo can't believe it!" The flight attendants were right out of some gestapo nightmare of "the soup nazi" meets "Airplane". They didn't walk, they CHARGED down the aisles, tossing our drinks and meals at us like they were shoving tin cups into the slots on prisoner's doors, regardless of whether we wanted them or not, had our tray tables down or not, or were even in the seats or not. At one point, the flight attendant leaned past me to the passenger sleeping in the seat next to me, opened her tray table (knocking the book off her lap and scaring the nice napping lady half to death) and proceeded to slam down the tray of food she was delivering. With the flight attendant's highly starched and kelly-green sheathed body shoved into the 4 inches of space between me and the reclined seat back in front, I wasn't sure if I was was having some Lucky Charms flashback or if the flight attendant was making really sure I could tell that her figure was all woman...either way that wasn't how I was planning on being taken to the bosom of Ireland. The food was standard, so no fair taking off points for bland airplane glop, and the entertainment available (besides the accidental implant-check I was offered) was acceptable. Definite star removable for unbearably strong perfume on the attendant. Everytime she strode past I instintively shrunk back in my seat 1) to avoid getting my arm torn off if it was too far into the aisle and 2) to minizimize my contact with the miasma of scent she trailed behind her like Pig Pen wearing Chanel no. 5. Bottom line-Nice flight, strange crew... read more

Small seats, arrogant crew, very slow keeping u updated on flight schedules, will book with Delta from now on

My fiance and I flew stand by over the Christmas holiday (I was completely unaware of how busy international flights were during this time of year!) All flights from London to Chicago were rerouted to Dublin, therefore pushing our standby flights back. Three days and five attempts later we finally were on our way back to the states. The airport was insane and full of many anxious customers, but through it all, every single employee of Aer Lingus was still polite as ever and as helpful as they could possibly be. They all still held it together as a team (obviously I had a lot of obvservation time) and handled each and every situation with great patience. Love flying with you guys simply for this right here - it's rare to find the kind of service that you all provide. Thank you and keep up the great work! read more

I hear these people claim they are a 4 star review on Facebook. Are they smoking Irish Crack because we are currently living Aer Lingus luggage hell. Connecting flights shouldn't be that hard right? Fuck....7days into it, luggage still up in the air. Pun intended. After the initial complaint on Wed upon the arrival to Netherlands connecting flight from Dublin, no communication was provided regarding the location of the bag except some half-assed text about it being re-tagged....(where to, where from ? ? ?, not included) Emails to Aer Lingus with specifics where to forward the luggage was sent, an official complaint was made online.....still no communication until Monday, initiated by us and getting someone on the phone......with no answers. Today is Wed....a week has passed and still no call backs. No texts. No emails. No luggage. The stress, instead of the intended vacation to relax is causing some collateral damage. Thanks a lot Aer Lingus, and as President Duterte of the Philippines says "son of a whore", "fuck you". read more

One of the worst flight experiences ever. I paid for an upgraded aisle seat. Aer Lingus had no problem taking my money. I checked in 2 hours prior to my flight, and this seat had been given away, and I was given a middle seat. Horrible customer service. Avoid this airline. I would give a zero stars if possible. A complete bait and switch, even though I had all my documentation. read more

On my recent trip to Ireland, I had two experiences with Aer Lingus. My first experience, they lost my bag. When I brought it to someone's attention, there were about ten other people whose bags were lost also. While the lady handling the issue was nice enough, a little empathy would have been nice. Like maybe a "we'll do our best" or "there's nothing to worry about" would have worked for me. Instead I filled out a form, was told I'd get a text if it shows up, and reminded that it was like looking for a "needle in a haystack." Not what I wanted to hear. My bag was eventually found and returned, but I feel my mental anguish could have been minimized. On the way home, I legitimately had the worst landing of my life. The plane got sideways...pretty terrifying. My dad, who flys much for work, agreed that it was the worst landing he's ever experienced. On top of all this, they don't give you free drinks! You have to pay for a cup of soda. Not cool. I realize that choices are limited when flying to and from Ireland, and that is probably why Aer Lingus gets away with this crap. But I would avoid in the future if possible. read more

I had a flight from Boston to Budapest and Aer Lingus lost my luggage for 4 days before Christmas and they could not provide me any information meanwhile. It caused me a lot of inconvenience. When I got it back it was in really bad condition and was broken and I can not use it any more. I submitted 2 claim forms, the last one on January 13, 3 months ago, but I still did not get any answer. This company is unreliable, I would never choose them again. read more

no hot drinks !!!! wow !!! stop!! ... ........... you are NOt allOWED to bring HoT DRINks on the plane !!! Airplane Ticket Checker Lady will yell at you and then they will try to sell you a hot drink on the plane yums read more

I was on a flight from Paris to Dublin, which was delayed due to bad weather conditions. I was terrified of missing my connection in Dublin to New York, but the captain personally addressed the anxious crowd to inform us that he had called the Dublin airport and asked the flight crew to wait for us before departing to JFK airport. I felt he went above and beyond, and the flight crew and staff were equally as patient and apologetic for the delay. Once we arrived in Dublin, Aer Lingus staff made it incredibly easy for us to make our connecting flight -- they had an organized system for getting us through the airport quickly and efficiently, but also politely (not something you experience in The States very often). Once we got onto the next flight, the flight crew was equally as nice, welcoming, and patient. I expected they would be frustrated with us for holding them up, but that was not the case. Throughout the flight, the crew was accommodating and exceeded my expectations. Anything I requested (water, candy) was provided efficiently and always with a smile. It seemed like everyone who I came in contact with truly enjoyed their jobs. Never in all of my travels have I experienced such a great flight experience. It's evident that the company truly cares about their customers' experience. I will definitely fly this airline again and recommend it to my friends. read more

I was surprised at the 3 star rating. Obviously these other reviewers do not fly much. I was very impressed with the plane and the service we received compared to other airlines. We had a very long flight and never went hungry or thirsty. We were even provided t.v's with great movie and show selections. We will fly this airline again. read more

HORRIBLE! Walking to Ireland might be better. I read some reviews that Aer Lingus improved their service. I hate to see what it was like before. The seats on the 757 200 are very cramped. Hardly any room or move. The flight attendants were very, very rude. Never even smiled. It seemed they all hated their jobs and the passengers. The group I was with all had the same experience. Food was, well close to hospital food. This was not a good experience. Stay away from this airline. Ugh! read more

Do not fly this airline unless you are a leprechaun. Normal sized people, including my 5'3, 110 lbs wife will find the coach seats way too small and very uncomfortable. Even the flight attendant agreed. We even paid extra for an exit row seat, but that was a waste as they were also small and uncomfortable. If you have hips, stay away. Normal sized butt is to big. You might be more comfortable checking yourself in as luggage and flying with the cargo. It got so bad from Boston to Dublin that my wife stood up most of the nite. For the same money, even less, there are better alternatives, like US Air or United. Be careful not to book United and end up on an Aer Lingus flight. We stopped flying Aer Lungus years ago and forgot why we did. After this trip we will never forget again and will never ever fly them again because we are not leprechauns and will not be comfortable. Oh - an upgrade to business class will cost you almost as much as a new car and might require a home equity loan. PS, they used to give you a breakfast muffin, coffee and juice on a transatlantic flight. They cut out the muffin and coffee. Be thankful you get the juice. read more

My favorite airline when traveling abroad. Yesterday I had a problem with missing luggage from a competitor. Guys in arrival was very helpful unfortunately I forget his name. He went above and beyond going to somewhere in back and coming back with a computerize sheet that was able to locate our luggage never left Canada! We were able to use the information at Swiss port. To claim our luggage. Thank you!!!! read more

Disappointing when traveling with children and their is no mention of seat assignments at time of booking. A few months later you check on seat assignments, still 2.5 months out from flight and you then find out you have to pay for seats to ensure you will sit together. There is a disclaimer on the page for pre-paying for seats that they will try to keep families together at the back of the plane. What a smack in the face. Its no wonder Warren Buffett never buys commercial airlines, they will never figure out customer service is helpful when trying to make a profit. shame on Aer Lingus and the entire industry. read more

I never actually made the flight because of AerLingus's phenomenal incompetence. When trying to check in for the first flight on my itinerary booked through AerLingus, I was informed that my ticket had been cancelled due to a lack of passenger information. The airline in question informed me that AerLingus had not provided them with the needed passenger information and had therefore sent AerLingus an e-mail to inform them that my ticket had been cancelled. When I called AerLingus to tell them that I had no ticket for the first leg of my journey, they simply told me I was wrong and the other airline was wrong and to just go to the airport and not worry about it. So I would call the connecting airline again to inform them that they were wrong, because I had bought my tickets through AerLingus and they were guaranteeing me that my ticket was confirmed. The connecting airline would then again inform me that I should not go to the airport because I had no ticket. This went back and forth 4 times. On the fifth attempt at convincing AerLingus that I could not check in or board my first flight, they finally believed me. At that point they booked me with West Jet to replace the original flight, that flight was then delayed by two hours which caused me to miss my AerLingus flight by four minutes. The flight I needed to catch for my vacation was Al0138, which departed at 9:30pm according to the t.v. screen at the boarding gate C21. I arrived at the gate at 9:34pm. There were no West Jet agents at the disembarkation gate for the West Jet flight from Montreal, WS3610. No one to ask for help, so I ran as fast as I could to gate C21 from gate A, and there were no AerLingus employees at gate C21. It was completely void of people. I then called AerLingus who informed me that West Jet were responsible for re-imbursing me or for getting me a hotel for the night. AerLingus refused to help in any way whatsoever, even though I booked all my flights to Dublin through them. So sitting in the airport next to an outlet for my phone, I then spent two hours on hold with West Jet, when at 2am I decided I needed to sleep and that the chance of being stranded in Dublin on my return flights with these two airlines, was too high for me to chance trusting them with the responsibility of getting me back home to my job in time, I bought a ticket home. I will not chance my career on being stranded by incompetent airlines while overseas. I will never use AerLingus or West Jet again. Today I spend on the phone once again, trying to reach West Jet for a refund. read more

Absolutely the worst airline I've ever flown. Do not use them at any cost. They delayed my flight and let me sit in the airport for 2 days and kept my money. I lost $1,000 because of this bad bad company. Their staff is rude and does not compensate. Use anyone else and tell everyone how bad this airline is read more

Best airline service to Europe! American carriers don't compare. While Lufthansa is good too, Aer Lingus is superior in service, flight attendants and food. Inflight entertainment is excellent with radio, tv and movies on every seat. Service from flight attendants was exemplary. All our flights were on time. read more

I have spent some time researching Aer Lingus, but I am by no means an expert on the subject. However, when you take a moment and compare it to Ryan Airline...you quickly realize that Aer Lingus should be considered a NATIONAL TREASURE, and should be advertised as such! I would much rather spend the extra $$on a ticket, in order to save this airline during these difficult times. It sincerely would be a shame to have Ryan Airlines be Ireland's representive to the aviation world..... Aer Lingus is one of the few legacy airlines left in this world!!! She was founded in 1936 back in the golden days of flying......she has a impectable safety record....and she has been there for many weary travelers, good times and bad. I only hope that everyone realizes what a "GEM" Aer Lingus really is!!! In closing, I would like to mention that I don't work for Air Lingus, I am just a fan of airline history! Additionly, as a former airline flight attendant of a beloved airline in the US whom is no longer, I understand the situation. My carrier had financial and labor difficulties, and couldn't fight off a hostile takeover from a certain airline. The employees gave and gave until they couldn't give anymore. Our assets slowly disappeared during the turbulent times until nothing was left, taken and utilized by the company that took us over. As I see it see the situation, the traveling public can save Aer Lingus, and she is WORTH saving! Patronize her! Aer Lingus is part of your heritage! My airline is gone forever, and sadly you can never go back.... These legacy airlines that have survived all of these years, deserve better! The flying public needs to take a moment reflect on what they could be about to lose........a historic piece of Ireland's aviation history! Look at your options...Aer Lingus or Ryan Airlines, it isn't pretty. Support your airline, your cabin crews, pilots, and all of Aer Lingus employees! Their livelyhoods are on the line.....if everyone works together, moves beyond their disputes, this situation can be turned around! The traveling public has a major roll to play also....stop complaining about every little thing....the food isn't good, the plane was delayed, the cabin crew this, the cabin crew that, they didn't provide me with a hotel room, list could go on and on! Seriously folks....the airline food isn't that bad, the primary reason you have cabin crews on board is for your SAFETY, and when was the last time your bus company put you up in a hotel(?), delays happen in every industry....and with the airlines...it is usually SAFETY related! Back to cabin crews....be honest...they do a great job and almost always with a smile!:) Obviously, I am very passionate about this subject/airline....think twice before purchasing your next airline ticket....your counties flag carrier or Ryan? read more

I thought i wrote a review earlier.. i'm slipping. Aer Lingus, great airline, comfortable flight, great service from flight attendants. I found the people to be very kind and hospitable. They kept the place clean constantly and i have nothing but good things to say about Aer Lingus! read more

Woah what a flight! I can honestly say that I have never enjoyed a flight more so than the return flight I took this past weekend between Dublin, Ireland and Boston, Massachusetts. First off, the flight was delayed two times but the boarding was quick and easy. I really did not mind at all as there was ample and comfortable seating at the gate area. I was also very pleasantly surprised to find that we were seated in the emergency seat row and had all the leg and walking room we could ever want! It was amazing. As we were so far upfront one the flight attendants had a seat opposite us and chatted us up during take off. He was really sociable, pleasant, and super fun to talk to. I have literally never been on a flight where the flight attendant speaks more than the typical "what would you like to drink?". The flight attendant was also very helpful and took wonderful care of us. He was super friendly, accommodating, and looked like he wanted o be there. So Aer Lingus, if you're looking to promote a flight attendant look no further than John F. who is one hell of a guy! Best flight attendant, EVER! read more

Aer Lingus does everything possible to provide minimum customer service. Clearly they are about the money and not the customer. I cancelled a flight with about a month to go and understood I would certainly not get the full refund, but expected a partial refund or credit for a future flight. I got none of those things. No excuse is acceptable to them but why do you need an excuse for something they have plenty of time to resell, for more money, and still keep my money!? I'd avoid flying Aer Lingus if you can. Other airlines are much easier to reach out to, have polite workers, good rates, and clearly want your continued business. Aer Lingus is none of those things. read more

Staff are good and the short-haul aircraft are comfortable. The food is overpriced and not enough available I was seat in row 6 2 days ago and by row 4 she ran out of fresh fruit, not that I minded but as a celiac that was the only option. The sandwiches were not GF. The staff were friendly and did their best. I dont like how Aer Lingus operates in General, I couldnt print my boarding pass and had to queue, the website wouldnt allow me even though I tried several days in a row. The prices can be ten times higher than another airline and in general I fly a lot so i am comparing them to many airlines, Delta, Gulf Air, Eithad, United, Quantas, Virgin, Aer Lingus are in my mind not in the same league as any of them. I spent 15 years in this industry so I comparing that to what Ive observed over the years. read more

Flights to Dublin from Glasgow, small plane with smaller than average over head luggage, but it isn't Ryanair, it flies from the local airport, not Prestwick, prices good... so what can I say it was decent read more

I fly a lot as in A LOT! Aer Lingus is my least favorite airline and I go out of my way to avoid it. Leaving out of Boston I (unfortunately) expect people to be rude. And Aer Lingus rose to the challenge. Actually the woman helping me at the check in was kind. But her supervisor (Irish while the woman helping me was not) was incredibly snippy with her and completely ignored me except to tell me my bag was too heavy and to remove things. I had no problem with paying extra and expected to do so. But I felt like a guilty twit and was definitely made to understand that I was an annoyance. I'm an easy passenger and I respect the difficulty of their jobs. But still they are hands down rude and clearly are being held accountable to a make everyone pay through the nose bottom line. This shit rolls downhill so I blame the culture of the airline and the executives, not the staff with the horrible job of passing along their shitty business culture. read more

Horrible. If I could give zero stars I would. Cancelled our flight and would not provide accommodations for five days. Directed us to their website which did not work. Waited on phone for three hours. Had available seats in business class but required us to pay $8k to change to those flights otherwise stranded in another country for five extra days. Gave no other options. Worst customer service. read more

Talk about ensuring you never get a repeat customer. Booked flight months in advance. Mobile check in and web check in don't work, multiple times. Try calling to check in but am told to check in at the airport. Arrive three hours before the flight and am told the flight is overbooked and for some reason We're getting bumped. Aer Lingus won't let met check in and then they won't let me fly. I'm offered an small amount of money and a "voucher" to buy a snack on the flight and then put on a flight that has a layover and gets me home a full day later. They refused to even upgrade us to a higher class. Then while sitting at our gate multiple announcements for our original flight can be heard asking for passengers to board for final boarding, meaning there were passengers that didn't even show up. There were empty seats on that flight after all. Never flying this POS again. read more

Aer Lingus has a monopoly on nonstop flights to Dublin from Boston, but in the future we plan to fly British Air to London and spend time there before flying on to Dublin. Why? Aer Lingus offers only Business and Economy class seats, no space upgrades on the latter, and food is the worst of any transatlantic airline. Staff is pleasant, though, which earns the company some stars. If Aer Lingus had to compete w major transatlantic airlines flying from Boston, they'd quickly have to improve or go broke. But since there's no competition, there's no incentive to offer better service. read more

This is one of the worst international airlines I have taken. There is simply NO service. Very little food is handed out quickly with 3 to 4 ounces of water or coffee. The stewards/stewardesses did NOT come around with WATER. The seats were shabby and tired looking. The monitors did not work. The website is not user friendly and full of hiccups. Nothing out of the ordinary can be processed on this website. Even if you wanted to pay $20 in advance for a meal, it was difficult to do so on the website. I avoid United Airlines for similar reasons. Now I understand Aerlingus and United are partners. Pity. They should learn from Singapore or Emirates Airlines. The former has competitive prices as well. The plus for this airline is that it is direct SFO to DUBLIN. Just take food and water with you and it will be quick! read more

I am dictating this post since I have no arms left since Aer Lingus charges two arms and a leg for change fees. That's beside the point. I'm actually going to compliment Aer Lingus for accommodating a group of passengers, myself included, that were late arriving into Chicago for our connecting flight. I was sure I was going to miss it but there were two Aer Lingus reps at the gate that walk us over to the terminal and let is cut through the line at security. If you ever have the chance to cut security, you must try it. Flight got off the ground a few minutes later than scheduled departure. So, thank you Aer Lingus for waiting a little longer for us. Sláinte read more

I will never fly Aer Lingus again! 3 of my 4 flights were delayed. Only one of 4 was boarded on time. Only 1 out of 4 flights departed on time. Service sucked! No communications from staff about the delays. Just terrible. Never again. read more

On 3rd October Aer Lingus cancelled my flight from Dublin to Verona (I discovered it at the airport since they sent a cancellation email less than 2 hrs before the flight). They said that it was because of the storm Lorenzo but I'm sure it was just an excuse. How is it possible that all the other flights that were going to Milan, Bologna, Venice etc., that are not far away as the cow flies from Verona, departed without any issue and mine didn't? Aer Lingus just didn't want to spend money for a flight with only 40 passengers so they cancelled it and, luckily for them, they also had the perfect excuse that day, the storm. I was supposed to fly out at 12.55 pm and instead I flew to Milan Malpensa at 07.30 pm because also that flight had an hour delay, and in Milan we arrived to Verona airport at 02.30 am by a coach organised by an Aer Lingus representative. After that I had an additional hour to reach my home. I arrived home at 03.30 am after I had been waiting at Dublin airport since 11.00 am of the previous day. A trip that should have lasted maximum 8 hours took actually 17.5 hours and because of that I got sick during my holidays and now I'm back at work still sick. I have filled out their form to receive a compensation for this awful experience and they denied it! And in the email they also expect me to book with them again? I hope they are kidding! Their company and their behavior is just disgraceful, I'm never ever going to book with them in my life again. read more

Firts time flew with Aer Lingus, hopefully it was my last time. So annoyed with flight stuff. OK, I understood it was a low cost budget company (which doesn't sound fancy anymore), but they don't even offer a glads of water free of charge. Such a shame!!! Yet prices are not so fair!!! Unfortunately it is not only them, this is a problem with most of the companies. read more