I recently stayed at the . I had a very bad experience with the check-in process. I made my…read morereservation two months prior to my stay with a third-party vendor at the time. I didn't know it was a third-party vendor. not faulting them, but when I tried to check in, I told him reservation was canceled by a reservation but I still pay for another room the day I checked in I tried directed by the situation with the hotel they kept telling me to contact the third-party which I already had the front desk manager was very rude on the phone. He was very insistent and he did not listen to me. I got very angry. And eventually disconnected the phone. I'm still trying to get a refund from the hotel. I left three messages for the manager, Jenny. And she has not ever returned my call.

Excellent stay in this quaint well kept Victorian hotel. Impeccable service and very clean…read moreaccommodation. TIPS: Free parking for guests. Ice machines on the 2nd & 3rd floors and complimentary coffee on each floor. Limited quantity of small refrigerator and microwaves available upon request but not sure if complimentary. 30 minute Victorian hot tub/ large jacuzzi experience with reservation. Great water pressure for the shower in our room (407).

Are you looking for a dog-friendly place to stay in colorful Durango? This little motel was great,…read moreespecially for our dog. The room is charming- lots of effort to add Western personality. A hardwood section where you can feed and water your pup with little mess. Best of all, there's a fenced-in grassy area with a gazebo in the center filled with games, and 2 sitting areas for pet parents to wait while pup does his business! These hosts are serious about pet friendly and we appreciated it!

We stayed at the motel last summer. It was the worst hotel we have ever stayed at. The bathroom…read moretowels had giant brown stains on them, along with greasy hand prints on them. The furniture was old and broken and the combination sink/stove/refrigerator was disgusting. You could find better furniture in the trash than what was in the room. We stayed in a room that had been pictured on their website and it's pretty obvious the web pic was at least 30 years old. The front office also reeked of weed and the guy who checked us in was completely stoned. Spend a few more bucks and stay elsewhere!

This historic hotel has been nicely updated with an elevator, comfortable bed and a large bathroom…read more It has two decks that overlook the steam train action. We spent four nights and were very happy we stayed at this location. Ask for a room with a window, some are interior only. Breakfast is included, with tea, coffee and water available in the antique filled lobby which has two seating areas available.

This is an amazing hotel and it really feels like stepping back in time. The service was great, and…read morethe location is perfect since it is right next to the train station. Just be prepared if you plan to take a nap or if you have a baby that needs one, because the train is loud and runs almost nonstop from about 7 in the morning until 8 in the evening. The beds were comfortable, and the breakfast was okay. I was expecting a bit more, but the options were limited to eggs, sausage links, oatmeal, and some toast. They do have a waffle maker, which was a nice touch. Overall, it was a good hotel and a unique place to stay.

45th Anniversary Getaway…read more What a wonderful place to celebrate 45 years together! From sipping coffee on the peaceful deck while listening to the cheerful birds, to soaking in the beautiful grounds, every moment here has been a gift. Walter and Jodie, your warm hospitality made us feel right at home. Thank you for sharing this little slice of paradise with us. The memories we made here will stay with us for years to come. We can't wait to come back! With gratitude, Vinnie & Cindy

Jodi and Walter were so sweet and friendly. The moment we…read morewalked in, Jodi welcomed us right in and gave us a tour. She took her time with us and had this calming presence to her. They made you feel super comfortable and the B&B was more than what I was expecting. The grounds were gorgeous with a huge yard. We were fortunate to land the Golden Oak room which was quiet and away from all the other rooms. Additionally this room had views of gorgeous backyard with deer and turkeys in the early morning. Everything was clean and cozy. Breakfast was plenty. Thank you J&W! I will be returning!!

I dropped in last night with my dog Leo and we slept hard then got up early and drove back to Las…read moreVegas. My second time to stay there in the past year. The people that work there are awesome as well as the rooms and the prices. Oh, the bedding and towels are really nice. Super clean and quiet too!

Just in for one night before moving on to Taos NM tomorrow…read more So far it's great. Nice beds , comfy. Refer has no freezer. The room seems fine to us. It's part of Choice hotels so my choice rewards count here. Hope breakfast is good, otherwise the donut shop next door is plan b. UPDATE AM On the plus they have a laundry room , fitness room and breakfast. And an indoor pool. On the minus they allow pets on all floors , 3 story. And dogs alert and bark when someone walks in the hall. Pm and am. Breakfast is just egg flap omlet and bacon. no Spuds. All the other normal is there. We really going next door for donuts. Interesting, in the hall is a sign for ice maker but no sign for elevator. I guess you are supposed to know. Next door is MainstayInn, Same building. No pets sleep there. Good to know.

My wife and I stayed here twice so far. The first time with my sister, brother in law, and niece…read morein room 14 (the largest room that fit all five of us and three dogs) and the second time in room 12 with our 18 year old son. The owners, Garth S. and his wife, are super nice and now have a newborn daughter. They allow pets and we brought our "fake dog", the Pomeranian, both times. The second visit, January 2020, we came to Durango for my wife's birthday. They kindly allowed us to check in early since we had to be in Purgatory at 3 PM for an Alpenglow snowshoe tour. The heater worked great and the room was clean. On Sunday, I explained to Garth that we were going to buy some grass fed beef at the nearby James Ranch Market. I asked him if we could store this beef in the freezer of room 14 since it would thaw by the time we left on Monday. He said we could store it in his personal freezer, behind the check in desk. On Monday morning, Garth knocked on my door and told me he and his wife were leaving into town. He gave me the frozen beef and I thanked him for his hospitality. This family run lodge treats you like a valued customer and we will be staying here again. Thank you Garth S. and family.

Well, to start this review I will have to tell you my booking experience with Trip Advisor…read more Beware of outdated information and pictures. The photos they have are from 2014-2015, and there is a link that goes to the lodge that shows more updated information and pictures. Booking with the lodge directly was easy and efficient. They do have a different check in that I had not done before. It was pretty easy and simple. Make sure and read everything before you go. My room was ok but, there are a few issues I noticed and had. 1st- my keyless door battery went out and had to text and call someone to come to put batteries in it. I did not appreciate the person who text me after I relayed the problem and acted as if I didn't know what I was doing. I have a keyless entry installed at my own home and when the batteries go out it will not work. No beep, nothing. They told me my keyless code, as if that was the issue. It was not. The person that came out to assist tried my code and another code, then had to call someone to unlock with a key....because the batteries were dead. Not once did anyone try to accommodate me for the issue. 2-one of the outlets didn't work. 3-door does not have good seal, bugs were coming in. 4- loud noise from room to the right, upstairs and from the road. I was in room #16. Air conditioner was very loud & remote had no batteries. To reach it to adjust temperature I had to use a chair. 5-floors were not swept. 6- not a good area to take your dog out to do their business. I would say that it was a ok walk to downtown Durango. The animas river walk was nice and you're going get your steps done. If you go right, then take a right at the first street that area is nice to walk your dog. There is also the off leash park not too far from there that was nice. I took a chance with this place, and I was disappointed and now I know. It worked for me for what I needed. It is for sale...so hopefully the next owner will do some good improvements...there's still potential for this old lodge

We booked ahead on the Marriott site and noted that we would have our two small dogs with us. They…read moredo charge $55/dog. They put us on the 1st floor, just down the hall from a side door which was convenient for walking the pups at night. The room itself was on the smaller side, it had two queen beds. It was clean and had plenty of towels. The front desk staff was welcoming and helpful. We all liked the breakfast, there was a variety of hot and cold items. There was plenty of parking in the lot. The drive to the hotel was tricky and required GPS. It is easy to get out of the lot and back to town, but more difficult to get there.

I've been here twice in Durango. The rooms were great as was the breakfast. Management keeps the…read moreplace consistent.

Adorable home and owners. Wonderful conversations with hosts and other guests. Very comfortable and…read moreinviting atmosphere. Gorgeous area of town with easy access to everything. Charlie and Tracie have impeccable knowledge of the area and things to do for every interest. Will definitely go back!

Absolutely amazing. The food, the atmosphere, the owners and the views. 10/10 would definitely stay…read moreagain.