Stephen has consistently worked hard to try to rid our 14 units in Beverly MA of bed bugs. He has come back several times to spray over again when asked to. Though the bed bugs are still not gone, we feel that he has tried very hard.His efforts have caused many residents to lose their mattresses and other furniture that the bed bugs have settled in and they have spread throughout the whole building, but he is doing a very good job still trying to get rid of them after 6 months. We, ourselves, have been sprayed over 5 times and now are going to be sprayed a 6th time but still have the bugs. But he has done an outstanding job! When I took the landlord to court, he graciously lied to the judge and told the judge that we brought in the bedbugs when, in fact, we were the last ones to be infested due to his incompetence. But he does such a good job and is so honest. read more