I like the Ionia location staff, but trying to contact them is impossible. I left my contact…read moreinformation and was told they try to return all calls within 24 hours. This is totally unacceptable! This tells me they don't want my business. I will be looking elsewhere.

I am very pleased with the care I received from Dr. Braber. He was very thorough and asked if I…read morewanted to get my cataract taken care of. I agreed and was given an appointment to follow up with Dr. Muallem in two weeks. Dr. Muallem was pretty fast, read the reports and the tests on my eyes for cataracts. These are the people you don't need a good "bed side manner." He was straightforward and we agreed to proceed with the procedure. Because my insurance company did not participate with Dr. Muallem for cataract surgery I had to go to Lansing to check with a different doctor. That doctor at LO EYE was rude, arrogant and disagreed with Grand Rapids Ophthalmology. Needless to say I will not be returning to that place in Lansing. (he was giving me a prescription for glasses that their tech determined in her testing).

If I could give 0 stars I would. I do not recommend going to this place at all!!!!…read more Got my eyes dilated and the Dr was supposed to take measurements. all she did was shine a light in my eyes look side to side and look at the letters, I couldn't even see the letters on the screen and she said I had 20/20 Vision and my eyes looked healthy. Mind you I wear glasses and have a stigmatism. Once I was told I was all set I didn't even receive a pair of shades for the sun since I had my eyes dialed. Don't waste your hard earned money or if you have insurance that covers for yearly eye check ups don't use it up here!!!!!!!

if you are considering eye surgery with Grand Rapids ophthalmology, East beltline address, run as…read morefast as you can in another direction. They are terrible. They lie and they're cheating you out of your hard earned money. I had surgery in October and it is now May and my vision absolutely sucks, you are welcome to call me because I am not afraid to speak up about how bad this company is . Colin P. Kelly 231-260-8336 May 10, 2023 Mad as HELL

Great patient advocate. Listens when you are telling him what's going on with you.read more

First visit today! Nice staff. Dr. Windsor very good and thorough throughout my entire visit. The…read moreyoung lady helping me with the eye frames was very helpful! Thank you for all you do! I look forward my return visits for many years to come!

They were friendly and had a good selection. They pointed out what was covered under my vision plan.read more

I went to another eye dr for a problem with my eye. He gave me a script and it did not relieve the…read morepain and the white of my eye turned yellow!!! I called that dr back with no success ‼‼‼ called Dr Rhem's office and receptionist was caring and concerned. She needed certain referrals to make appt happen and went above and beyond to see that I got an appt. I ended up getting one with a neurooptamologist so had to cancel this appt. but am so impressed how much they were concerned about my eye. Thank you, thank you thank you‼‼‼

Very professional & knowledgeable. Have been seeing him for a pesky eye problem & he's been patient…read more& suggest lowest level of treatment before progressing to more serious levels.

Great experience -friendly staff, smooth visit, and very professional. Would definitely recommend.read more

When handing over more than $500 cash towards glasses I was asked IF I wanted a receipt! With that…read moremuch cash on the table a receipt should have been immediate and there should never have been a question about it! Then, we paid more AFTER our "good insurance" covered the majority of the bill...we never paid that much for glasses in Kentwood. It also took a long time for our glasses to come in. I called them about the glasses before they called me. Then they called AND texted a reminder for an appointment we must have set up before leaving the office. I cancelled the appointment last week but still received 2 phone calls and text messages on Memorial Day. The phone calls wine me up! I will never go back.

I called as a new patient to make an appointment. The woman on the phone was unbelievably cold…read moreand rude. She took my info and said she would have scheduling reach out to me to make an appointment. Normally doctor offices will give you a time frame on how long it will take for someone to get back with you but she would give me no time frame at all. I asked her if it would be a day or a week and she said another office recently closed their doors without notice and they were currently trying to reschedule "thousands" of patients. I asked her if I should be looking for another eye doctor and she repeated that someone would reach out to me and then abruptly hung up in my ear. The rudeness and unprofessionalism of this office is OFF THE CHARTS!

Dr. Boss is amazing. He is an extraordinary doctor and I felt so fortunate to have had the best. He…read moredid excellent work, wonderful care, personal attention and kindness to me before and after my surgery - exceptional! His staff in the Holland office, as well as the Lake Drive Surgical center was outstanding.

I was seen by this doctor only because my regular provider in the same office couldn't get me in…read morequickly. While I appreciated being seen right away, the experience itself was disappointing. When I told him I wasn't currently taking any medications, he laughed and made a comment under his breath implying that was why I was sick. That response felt judgmental, unprofessional, and unnecessary. Patients deserve respect regardless of whether they choose medication or prefer to try natural options first. I did not feel heard or supported during this visit and would not recommend this doctor.

My husband and I went to Dr. Smith for a year. I am convinced he has something against women. He…read morewas horrible to me, disregarded my concerns told me to suck it up deal with the pain and take Meds. Without trying to even figure out why the pain was there ( I have figured out now that I have arthritis) My husband on the other had said he was a great dr, listened to him and did everything my husband asked of him. After talking to other people that have seen him it's almost consistent across the board. Horrible to the females awesome with the males.