I find the staff and doctor at Lowell Eye Care very helpful and friendly. There was some confusion…read morewith it being in the same location of Eye Care One, which closed their doors in March 2025. I think what I like best is that I can support a locally owned business that isn't run by a corporation. It is a great opportunity to help this small business grow. We all had to start somewhere. While there might have been a few hiccups they were quick to try to fix them in a timely manner. Hey, we are all human. Dr. Holser was very kind and explains things so that I could understand it. The optical staff was friendly and knowledgeable.

I would like to review Lowell Eye Care for their lack of efficiency and competency in 2025 as well…read moreas 2026. When I contacted them, they had no record of my son's trial daily lenses or what brand he used even though he has been seeing them for several years. The receptionist had to ask me for my lens prescription, I'm not sure why she couldn't just look it up in my file? Originally our prescriptions were able to be sent to us via email, but when called, they told us they could no longer send them. Then when they did give us them in person, they were the wrong prescriptions. I tried several sets of trial lenses and none of them worked, plus I had to call to find out if they were in yet. Nobody ever contacted me. It took over a month to get my prescriptions readjusted. I was first seen in April of 2025, and didn't get a correct prescription update until June of 2025. I've tried to go there in person twice when they were supposed to be open, and they had closed earlier than indicated on their door and on their website. My trial contacts took over 3 weeks to come in and I had to call to find out they were in. In October of 2025 I received a bill for my visits back in April. I'm not sure why they didn't bill them for Insurance when I was seen the first time. Clearly the organization needs a stronger team. I recently called Lowell Eye Care several weeks before my CostCo optical appointment. I requested to have my records sent to Costco since I would be changing my optometrist. My files were never sent over after being requested. I will no longer be Lowell Eye Care.

Both Amy and Dr. Grubb were really pleasant and attentive. Dr. Grubb in particular shared extensive…read moreinformation about my vision issues, which was (and will be) very helpful. Dawn, in the Optical Shop, guided me toward a good choice of frames and also patiently repaired my current frames. Joe Paris

Really nice staff, but I was a tad peeved that when I had an eye problem I was concerned about last…read moreyear, they immediately scheduled me for their retina specialist in East Lansing instead of an exam. I changed Medicaid providers so I could go to the eye doctor I'd seen since childhood and--after examining me--agreed that it was stress related. No specialist needed.

I came here with a badly infected tooth that needed to come out over a year ago. I happened to be…read moreon vacation at the time and was away from home. They were able to squeeze me in with less than 24 hours notice. Also I have no insurance and was worried about the cost. My surgeon was, Schiro William A DDS and he was very helpful by letting me pay half at the time of the extraction and half the next day. He was gentle and very thorough in explaining why and how everything was going to happen.The ladies here in the rooms and at the desks were also great. I have no complaints about my experience here. Very professional and compassionate. Thank you for everything!

Dr. Schiro and his office staff were very friendly and professional. I had a total of three…read moreappointments and each time I was greeted in a friendly manner and seen within a very short amount of time. Dr. Schiro explained everything very thoroughly and answered all of my questions. I would highly recommend this practice.

Dr. To and staff were friendly and thorough. I'm a new patient of hers after many years with Dr…read more White. I drive from Dewitt and will continue to for the level of care Dr. To gives.

Dont know how you stay in business. Started wearing glasses 3 years ago. 7 weeks waiting the first…read morego around with regular and sunglasses. 2 years later, just a simple lens change. Nope, broke both pair and another 8 weeks wait, didn't get the frames I wanted, a bunch of shuffling with no contact to me whatsoever, then after 8 weeks I only paid $698 instead of $798 for a lens change. Thanks so much for the $100 savings. Will never be back, please dont try to apologize since you didnt explain anything when I finally got glasses.

Great with obtaining new frames, office atmosphere & overall appointment experience…read more *Only compromise is the usual standard (mostly) limited colors & gender specific frames, but that is the area and we did make a purchase. Beyond that, no complaints. Thank you!

Dr. Koets is the best eye doctor I've ever had. He's very knowledgeable and also very personable…read more I'd still recommend him to anyone looking for an eye doctor.

The doctor was very thorough and the front desk people were incredibly helpful. I didn't have to…read morewait at all for my appointment. They gave me a great price on contacts (better than Warby Parker and 1-800 contacts). If I'm ever back in Michigan, I will visit again for sure.

I had such a good exserience there.Bridget was the one that helped me.She said she'll be back to…read morethe counter and let me know each step what she was doing.She even asked me if I needed water.I appreciated that.It was so easy to pick out glasses.and I'm completely satisfied with the Doctor Jones she's very nice and has great communication.Dr.Jones and staff were great.

I had a great experience here. I was looking for a new PCP and Dr. Perogi was suggested. I had an…read moreappointment, within two weeks, never waited longer than 5 minutes. Waiting room was fast, clinical side fast. She has a great demeanor and I continue to see other Drs. here. Only downside is it being in St. John's but it's been worth it to me.

Had an bad allergic reaction to a new medicine. Have called twice now and have been told that all…read moremy doctors nurses are busy and a note will be written down to call me back. That was a week ago. I called back to make an appointment and my call was never answered period. I waited on the phone for 20+ minites before giving up and scheduling an online appointment. Which will be my last with this office. I swear with every passing year this office and the providers they have get worse and worse,

I went to another eye dr for a problem with my eye. He gave me a script and it did not relieve the…read morepain and the white of my eye turned yellow!!! I called that dr back with no success ‼‼‼ called Dr Rhem's office and receptionist was caring and concerned. She needed certain referrals to make appt happen and went above and beyond to see that I got an appt. I ended up getting one with a neurooptamologist so had to cancel this appt. but am so impressed how much they were concerned about my eye. Thank you, thank you thank you‼‼‼

Very professional & knowledgeable. Have been seeing him for a pesky eye problem & he's been patient…read more& suggest lowest level of treatment before progressing to more serious levels.