Dr. Sam McNeil, the optometrist is awesome. Just took my mother-in-law to see him and he did a…read morefabulous job! I go to him and he is very thorough. Explains things in detail and offers options. The office staff is great. The location is easily accessible. they just do a great job. I personally have gone to Advanced Eye Care professionals for a number of years and I've used the Lowell office, the Hastings office and the Ionia office and have had extremely competent care at all locations and with all providers. Excellent service great value!

Excellent service professionals. Today I received a thorough eye exam and prescription for new…read moreglasses. No pressure was offered many options and my new glasses will be here within a week. This is the second pair of glasses I've gotten from this office and I will continue to go backin the future.

If I could give 0 stars I would. I do not recommend going to this place at all!!!!…read more Got my eyes dilated and the Dr was supposed to take measurements. all she did was shine a light in my eyes look side to side and look at the letters, I couldn't even see the letters on the screen and she said I had 20/20 Vision and my eyes looked healthy. Mind you I wear glasses and have a stigmatism. Once I was told I was all set I didn't even receive a pair of shades for the sun since I had my eyes dialed. Don't waste your hard earned money or if you have insurance that covers for yearly eye check ups don't use it up here!!!!!!!

if you are considering eye surgery with Grand Rapids ophthalmology, East beltline address, run as…read morefast as you can in another direction. They are terrible. They lie and they're cheating you out of your hard earned money. I had surgery in October and it is now May and my vision absolutely sucks, you are welcome to call me because I am not afraid to speak up about how bad this company is . Colin P. Kelly 231-260-8336 May 10, 2023 Mad as HELL

I like the Ionia location staff, but trying to contact them is impossible. I left my contact…read moreinformation and was told they try to return all calls within 24 hours. This is totally unacceptable! This tells me they don't want my business. I will be looking elsewhere.

I am very pleased with the care I received from Dr. Braber. He was very thorough and asked if I…read morewanted to get my cataract taken care of. I agreed and was given an appointment to follow up with Dr. Muallem in two weeks. Dr. Muallem was pretty fast, read the reports and the tests on my eyes for cataracts. These are the people you don't need a good "bed side manner." He was straightforward and we agreed to proceed with the procedure. Because my insurance company did not participate with Dr. Muallem for cataract surgery I had to go to Lansing to check with a different doctor. That doctor at LO EYE was rude, arrogant and disagreed with Grand Rapids Ophthalmology. Needless to say I will not be returning to that place in Lansing. (he was giving me a prescription for glasses that their tech determined in her testing).

I had an appointment because of an eye injury and tried to pre-register on their website and got…read morelocked out. I had to go to Greenville (days before the appointment) for something else, so I stopped in and gave them my insurance cards, ID, etc, and found out they had my birthday wrong and that was the problem. The person at the counter told me she corrected the issue and it would now work, but I tried to pre-register again but was still locked out. In the next couple of days I got several more emails inviting me to pre-register online. When my appointment came, I had to fill out the paperwork the good old fashioned way but sign six different things on a grubby hand held tablet of some sort. When I explained to the lady about still being locked out online I got a chuckle in response. At the exam, the doctor talked so low and so fast I had trouble understanding her. I also got the impression that I wasn't taken seriously, like I was a quickie in between real patients or something. I left with questions unanswered and a feeling of being insulted when I explained what my primary care doctor said about why I had been referred to an eye doc (my regular eye doctor wasn't available to me). I still have my eye problem but at least she got a car payment out of it. Then to pour some salt in the wound I got an email yesterday telling me happy birthday and how glad they were that I was their patient. Well, I'm not, and won't be again. I have zero confidence in them or their system, and their attitude sucks. I'm no snowflake, they really were that bad. It was GRO that took care of cataracts in both of my eyes and all went swimmingly, but that was twenty years ago. They've gone downhill big time in my opinion, and there are better choices.

They were very rude and treated me like I was stupid and told me to show up sooner, even tho I got…read morethere early? Wtf, and then they refused to take me back. I will not be going here again, this place should be such down, they are all just super judgmental.

I was seen by this doctor only because my regular provider in the same office couldn't get me in…read morequickly. While I appreciated being seen right away, the experience itself was disappointing. When I told him I wasn't currently taking any medications, he laughed and made a comment under his breath implying that was why I was sick. That response felt judgmental, unprofessional, and unnecessary. Patients deserve respect regardless of whether they choose medication or prefer to try natural options first. I did not feel heard or supported during this visit and would not recommend this doctor.

My husband and I went to Dr. Smith for a year. I am convinced he has something against women. He…read morewas horrible to me, disregarded my concerns told me to suck it up deal with the pain and take Meds. Without trying to even figure out why the pain was there ( I have figured out now that I have arthritis) My husband on the other had said he was a great dr, listened to him and did everything my husband asked of him. After talking to other people that have seen him it's almost consistent across the board. Horrible to the females awesome with the males.