Dr. To and staff were friendly and thorough. I'm a new patient of hers after many years with Dr…read more White. I drive from Dewitt and will continue to for the level of care Dr. To gives.

Dont know how you stay in business. Started wearing glasses 3 years ago. 7 weeks waiting the first…read morego around with regular and sunglasses. 2 years later, just a simple lens change. Nope, broke both pair and another 8 weeks wait, didn't get the frames I wanted, a bunch of shuffling with no contact to me whatsoever, then after 8 weeks I only paid $698 instead of $798 for a lens change. Thanks so much for the $100 savings. Will never be back, please dont try to apologize since you didnt explain anything when I finally got glasses.

I find the staff and doctor at Lowell Eye Care very helpful and friendly. There was some confusion…read morewith it being in the same location of Eye Care One, which closed their doors in March 2025. I think what I like best is that I can support a locally owned business that isn't run by a corporation. It is a great opportunity to help this small business grow. We all had to start somewhere. While there might have been a few hiccups they were quick to try to fix them in a timely manner. Hey, we are all human. Dr. Holser was very kind and explains things so that I could understand it. The optical staff was friendly and knowledgeable.

I would like to review Lowell Eye Care for their lack of efficiency and competency in 2025 as well…read moreas 2026. When I contacted them, they had no record of my son's trial daily lenses or what brand he used even though he has been seeing them for several years. The receptionist had to ask me for my lens prescription, I'm not sure why she couldn't just look it up in my file? Originally our prescriptions were able to be sent to us via email, but when called, they told us they could no longer send them. Then when they did give us them in person, they were the wrong prescriptions. I tried several sets of trial lenses and none of them worked, plus I had to call to find out if they were in yet. Nobody ever contacted me. It took over a month to get my prescriptions readjusted. I was first seen in April of 2025, and didn't get a correct prescription update until June of 2025. I've tried to go there in person twice when they were supposed to be open, and they had closed earlier than indicated on their door and on their website. My trial contacts took over 3 weeks to come in and I had to call to find out they were in. In October of 2025 I received a bill for my visits back in April. I'm not sure why they didn't bill them for Insurance when I was seen the first time. Clearly the organization needs a stronger team. I recently called Lowell Eye Care several weeks before my CostCo optical appointment. I requested to have my records sent to Costco since I would be changing my optometrist. My files were never sent over after being requested. I will no longer be Lowell Eye Care.

I have been a Wallace customer sense 1966 . I have purchased 2 pair of glasses every year,for me an…read moremy wife. Not counting my GM safety Glasses. Wallace used to be very customer friendly doing right for there customers .Rob who ran the frandor store was a great guy. Sense Rob retired Wallace has went down hill. Today 5/24/2022 I went to the frandor branch to get the rubber nose bridge on my 6 month old frames repaired. The lady that runs the place told me it will cost me $10.40 for that little rubber piece.I told her my frames were only 6 months old. She didn't t care.I told her she should replace it as a curtisy. I went home an called Jack Wallace the owner who works at the Saginaw st. Store. Told him what happened.he told me that's business,take it or leave it. I said I will not be doing business with them again.he said you will be sorry.what ever that means. I spend over 400.00 a year there buying glasses.he would rather loose that money than fix my glasses for a 10.00 part.I told him I would leave him a negative review.he said go ahead,no one pays attention to the reviews. Goodbye Wallace optical. To my fellow UAW brothers an sisters, don't do business with Wallace

I was really happy with everything. The doctor was very efficient and I couldnt be happier. My new…read moreglasses fit perfectly and look great. I would definitely recommend Wallace Opticians.

I love this practice! They're fast, attentive, and caring! Dr Schraben has always taken the time to…read morehear and address all my concerns, and get to know me as a person. He has gone above and beyond in helping me with visual migraine issues post Covid, aggressive dry eye problems, and always responds quickly when I call in for a concern. The front desk staff is so accommodating and thoughtful. I moves out of town and still am driving back to Rule Eye Care. A++ practice!

Staff is friendly and Dr.Schrauben took time to explain my concerns. They have a huge selection of…read moreframes and keep updating them regularly.

Very positive experience all the way around. Honestly, I have to say this is the first pair of…read moreglasses I've had in eight years where my prescription is pretty close to perfect! It has been difficult to get an accurate prescription because I've had retinal surgery on one eye and I have an issue with floaters and the things that come with aging eyes in general. The staff was all very kind and upbeat. Dr. Richards was wonderful and very professional. I told her the problems I've had in the past with what appeared to be over correcting on my previous prescriptions and she adjusted my new prescription accordingly. I purchased sunglasses too and my vision with both pair of glasses are perfect!

Call to make appt for a vision test for up coming surgery. Has able to get in very Reasonable time…read moreframe. Got there today 8/23 for appt. The girl took me back question why I was coming in told her mainly I needed the vision field test done she said ok. They took me back to see Dr Hansen ask what brings me in today told him the samething a least a couple of times they said that they did not have me down for that what it was the main thing I needed. Dr they ask if I would come back tomorrow or late this week. They he finish the exam took me out to look at glasses which I did not want to get until after surgery and he agree it would be a good idea. So we when back to talk to the office manager (Chris) which I heard her very loudly tell him they cant do it bc they was short staff ( again not my problem) she told him she has 2 doctors in the rest of the week and over 200 pairs of glass on her desk to order right now(not my problem) She was so Disrespectful to Dr Hansen talking to him like that. She proceeded to come out and talk to me in the same tone of voice and said that they did not have time . I did call her rude and walk out. This person needed to be write up or fired. I believe I was the customer and not my problem she was short staff. They had many time to let me know and reschedule. 1 when I first walk in to the appt or called me to reschedule. 2. When the girl took me back. 3 when I saw Dr.Hansen. Rudeness was very wrong.

When I ordered my glasses two weeks ago now I was told it would take 9 to 10 days. Wich is fine,…read morehowever I am in serious need of them as I have just started a new job. Still this is not the issue. When my wife called today she spoke to a man who is in need of a serious attitude adjustment. I'm fine with him taking a tone with his own wife but not mine! Actively making sure co workers an friends know where not to take their business!

I hadn't had my eyes examined for 3 years, and thought it was a good idea to get an eye exam…read more Previously, with another eyecare professional, I had been diagnosed with an ERM (epiretinal membrane), and the doctor said to monitor it. But, she also said that because of the ERM I was not a candidate for lasik surgery to correct my vision (I had previously had cataract surgery, which gave me much better, tho not perfect, vision.) So, I thought I would get my ERM situation looked at again, and also get a 2nd opinion re: lasik. Dr. Harrell at the Hastings location was a great choice. I had never been to Advanced Eyecare Professionals before, but the online reviews were good. The patient intake was right on time -- no waiting. The assistant was friendly and did preliminary questions and testing. The doctor arrived immediately afterward. And, the exam was thorough. Could not ask for any better care as a patient/customer. Turns out that he said lasik would be perfectly OK, medically. But, the adjustment needed might be too small to warrant the expense and the risk involved in surgery. He proposed another option (which I did not know existed for those who had had IOL replacement surgery): progressive lenses that would allow me to see both distance and reading. So, that is what I will try first. I do highly recommend this office for eyecare.

I purchased sunglasses from the SEE Eyewear store located at 2945 Preyde Road, Lansing, Michigan…read moreback in 2008. The sunglasses fell apart within six months of purchase. After vehemently arguing with SEE Eyewear headquarters, the lenses were placed into an identical frame by the SEE lab. The second pair fell apart in the same identical location that the previous glasses did. So, to finally resolve the issue, I had SEE take the lenses and place them into a different frame. I paid $52.47 on July 16, 2010 to have SEE cut the lenses to fit the new frame. Now, the lenses are peeling. There are cloudy blotches within the lenses. On Thursday, June 9, 2011, I left the sunglasses with one of SEE's associate at the Lansing store asking what is SEE going to do about replacing the lenses or fixing them in someway?? Is it necessary for me to Small Claims Court?? SEE responded to me through e-mail and told me to take my business else where. Today, July 29, 2011, met a SEE representative in Small Claim Courts. The Court first wanted to try mediation and had us both present our arguments to them. After I showed the sunglasses AND my regular glasses to the mediator, which clearly have blotches and peeling on the both of them, the SEE representative suggested that I was probably cleaning my counters and got chemicals on them. I responded that I didn't get the blotches from cleaning my counters. She need said, "Oh, you don't clean your counters?" She then indicated that I had coating on the glasses which caused blotchy cloudiness after a few years. I then pulled out my glasses that I bought from another eyeglass store about 6-7 years ago. They were crystal clear. She then said that when I took the glasses off my face incorrectly that damages the frames. What does that have to do with the lenses being blotchy and cloudy?? She also brought the warranty policy, which only covers one year. But even though the glasses are over a year old, my glasses from the other eye wear store are much older and they are still clear. Because the magistrate had left, the hearing had to be re-scheduled. While waiting for the clerk to give us the new paperwork, I said to the SEE rep, "who would wear their sunglasses to clean counters?? The glasses are merely made of inferior materials and SEE will not accept responsibility for their inferior products. The SEE rep said something really nasty to me and then I said something very nasty in return. She then told me how ignorant I was, and that it was expected of me. Typical. Basically, what she was saying is that all African-Americans are expected to act and behave in an ignorant manner. After we got the paperwork, I waited about 20 minutes to make sure she had driven off because I did not want any more contact with her.

Wonderful experience with SEE. Managers and district managers help resolve matters!…read more Thank you so much for business and the time and consideration. Great service!