Both Amy and Dr. Grubb were really pleasant and attentive. Dr. Grubb in particular shared extensive…read moreinformation about my vision issues, which was (and will be) very helpful. Dawn, in the Optical Shop, guided me toward a good choice of frames and also patiently repaired my current frames. Joe Paris

Really nice staff, but I was a tad peeved that when I had an eye problem I was concerned about last…read moreyear, they immediately scheduled me for their retina specialist in East Lansing instead of an exam. I changed Medicaid providers so I could go to the eye doctor I'd seen since childhood and--after examining me--agreed that it was stress related. No specialist needed.

I love this practice! They're fast, attentive, and caring! Dr Schraben has always taken the time to…read morehear and address all my concerns, and get to know me as a person. He has gone above and beyond in helping me with visual migraine issues post Covid, aggressive dry eye problems, and always responds quickly when I call in for a concern. The front desk staff is so accommodating and thoughtful. I moves out of town and still am driving back to Rule Eye Care. A++ practice!

Staff is friendly and Dr.Schrauben took time to explain my concerns. They have a huge selection of…read moreframes and keep updating them regularly.

I find the staff and doctor at Lowell Eye Care very helpful and friendly. There was some confusion…read morewith it being in the same location of Eye Care One, which closed their doors in March 2025. I think what I like best is that I can support a locally owned business that isn't run by a corporation. It is a great opportunity to help this small business grow. We all had to start somewhere. While there might have been a few hiccups they were quick to try to fix them in a timely manner. Hey, we are all human. Dr. Holser was very kind and explains things so that I could understand it. The optical staff was friendly and knowledgeable.

I would like to review Lowell Eye Care for their lack of efficiency and competency in 2025 as well…read moreas 2026. When I contacted them, they had no record of my son's trial daily lenses or what brand he used even though he has been seeing them for several years. The receptionist had to ask me for my lens prescription, I'm not sure why she couldn't just look it up in my file? Originally our prescriptions were able to be sent to us via email, but when called, they told us they could no longer send them. Then when they did give us them in person, they were the wrong prescriptions. I tried several sets of trial lenses and none of them worked, plus I had to call to find out if they were in yet. Nobody ever contacted me. It took over a month to get my prescriptions readjusted. I was first seen in April of 2025, and didn't get a correct prescription update until June of 2025. I've tried to go there in person twice when they were supposed to be open, and they had closed earlier than indicated on their door and on their website. My trial contacts took over 3 weeks to come in and I had to call to find out they were in. In October of 2025 I received a bill for my visits back in April. I'm not sure why they didn't bill them for Insurance when I was seen the first time. Clearly the organization needs a stronger team. I recently called Lowell Eye Care several weeks before my CostCo optical appointment. I requested to have my records sent to Costco since I would be changing my optometrist. My files were never sent over after being requested. I will no longer be Lowell Eye Care.

I've had six other optometrists in the various locations that we have lived (IL, MO, SOUTHWEST MI,…read moreNEW JERSEY) and none have been able to address my rather complex vision problems as effectively as Dr. Peters and the Avery team. The staff is super friendly, energetic and well trained. They address your vision issues and are very proficient/reliable in processing insurance claims. Prompt appointment times.

Dr. To and staff were friendly and thorough. I'm a new patient of hers after many years with Dr…read more White. I drive from Dewitt and will continue to for the level of care Dr. To gives.

Very positive experience all the way around. Honestly, I have to say this is the first pair of…read moreglasses I've had in eight years where my prescription is pretty close to perfect! It has been difficult to get an accurate prescription because I've had retinal surgery on one eye and I have an issue with floaters and the things that come with aging eyes in general. The staff was all very kind and upbeat. Dr. Richards was wonderful and very professional. I told her the problems I've had in the past with what appeared to be over correcting on my previous prescriptions and she adjusted my new prescription accordingly. I purchased sunglasses too and my vision with both pair of glasses are perfect!

Call to make appt for a vision test for up coming surgery. Has able to get in very Reasonable time…read moreframe. Got there today 8/23 for appt. The girl took me back question why I was coming in told her mainly I needed the vision field test done she said ok. They took me back to see Dr Hansen ask what brings me in today told him the samething a least a couple of times they said that they did not have me down for that what it was the main thing I needed. Dr they ask if I would come back tomorrow or late this week. They he finish the exam took me out to look at glasses which I did not want to get until after surgery and he agree it would be a good idea. So we when back to talk to the office manager (Chris) which I heard her very loudly tell him they cant do it bc they was short staff ( again not my problem) she told him she has 2 doctors in the rest of the week and over 200 pairs of glass on her desk to order right now(not my problem) She was so Disrespectful to Dr Hansen talking to him like that. She proceeded to come out and talk to me in the same tone of voice and said that they did not have time . I did call her rude and walk out. This person needed to be write up or fired. I believe I was the customer and not my problem she was short staff. They had many time to let me know and reschedule. 1 when I first walk in to the appt or called me to reschedule. 2. When the girl took me back. 3 when I saw Dr.Hansen. Rudeness was very wrong.

I appreciate the staff at the Lansing location they are the best. They helped me and even when I…read morewas having an issue with my glasses they fixed everything to make sure I was able to get my glasses repaired. Everyone there deserves a raise. Love them all

During my experience, I suffered unacceptable customer service…read more ​Rather than resolving the issue locally, I escalated the matter directly to their corporate customer care team. Unfortunately, corporate's response was just as disappointing--sending a dismissive, generic reply that ignored the core problem and excused the staff's conduct instead of offering a resolution. ​Both the local staff and upper management have demonstrated that customer experience is not a priority. Until leadership addresses staff conduct and implements genuine customer support, I strongly advise others to take their business elsewhere.