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    Hagerty Dentistry

    3.4 (10 reviews)
    Closed 8:00 am - 12:00 pm

    Services - Hagerty Dentistry

    Cavity treatment

    Dental exams

    Teeth cleaning

    1 More Service

    Tooth filling replacement or repair

    Hagerty Dentistry Photos

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    Lansing Elite Dental

    Lansing Elite Dental

    1.4(10 reviews)
    0.0 mi

    I did love this office for the first few visits. On Nov 11/24/2020 they told me my job's dental…read morecoverage was doubled and booked me for a number of appointments (none immediately necessary) I took the appointments as they said I would have EXTRA money this year from my dental insurance. Then I go in for this work that again is not needed immediately and they give me a 243.00$ bill and state they made an error when looking at how much dental coverage I actually had and that the miscalculated and the rest would be available until January. Remember they are the ones who told me "you have extra money from your coverage so we should take care of procedure X, Y, and Z before your money goes to waste. overall they did me dirty I called 11/25/2020 tell let them know there was no way I would pay for a service when I only got it because they said the money would go to waste if not used. I could have waited until 1/2021 (my dental insurance renews and I get a new batch of funds)and got the same service for free that was done on 11/24/2020. Upon calling on 11/25/2020 I was then told the bill was adjusted to 25$, I advised that was much more reasonable and I would pay the next visit. Then on 12/14/2020, I get a bill from the office in the mail again for the 243.00$. I have called they have been little to no help. I was put on hold for 15 mins for notes to be reviewed only to get an incomplete response. I am now told I will be contacted back in the next few days by a manager. This is ASHAMED they told me I had extra money, they suggested services to be completed to use the extra money, then they come back apologizing for the error in information but still want me to pay a bill that I didn't need to get. Again, on 1/2021 State employees get additional dental insurance so I could have waited. I did attempt to resolve this via phone with the office on two occasions. once 11/25 (I was told the bill had been adjusted and I only owed a 25$ co-pay) Then on 12/15 when I received the bill for 234$ rather than 25$. Jenny i believe was the one i spoke with who left me on hold 17 mins to review the notes then came back and said someone would call me back later this week. That is not acceptable, I was wrongly billed and want it resolved promptly i should not be ignored it should be handled. Again, I had great experiences at this office until this incident now I'm extremely disappointed in the service i am receiving and the lack of attention to my issue. At this point I have contacted the Attorney General Consumer protection department to get involved because what happened it unacceptable. Its one thing to estimate someone cost of service at this office flat out told me I had money in my dental account to spend that just was not there at all. They were wrong and scheduled me appointment to spend all the funds before my insurance renews in January. UPDATE: ROBIN/RHONDA FROM THE OFFICE CALLED AND THEY CORRECTED ALL BILLING AND MY BALANCE IS NOW 0$. I APPRECIATE THAT THEY RESOLVED THE ISSUE AND HONORED WHAT I WAS TOLD. THAT'S GOOD CUSTOMER SERVICE, WE ALL MAKE MISTAKES, BUT HOW YOU FIX THEM MATTERS.

    Had a filling put in, came out the same day. Went in and got consulted and booked for an extraction…read morethen took the day off for the extractions only to find out that they weren't in the office, I got no heads up call and took the day off no pay.... oh yea they knew about the missing filling , still didn't fix it after doing a horrible job to begin with. Half of your appointments get rescheduled, the front office has no clue of what's going on, totally out of sync with the dental staff. Very unprofessional. Nothing elite about this place at all.

    Hagerty Dentistry - generaldentistry - Updated May 2026

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