I am completely still in awe at the lack of professionalism in this office. I tend to be a higher-needs patient due to severe sensitivity. Traditional cleanings send me through the roof with pain. In the past, I have had teeth cleaned by the quadrants. I was given an injection and carried out the cleaning in a series of visits (usually two). Another dentist offered a topical solution that would desensitize my mouth. It wasn't fool-proof but it it beat the alternative. I completely expected to discuss my options with Dr DeWitt, but that really didn't happen. He came into the room and I explained my issue. He didn't say much and proceeded to look into my mouth with that poker/scraper thing. Needless to say, I was on-edge expecting to jump through the roof at the first touch of that thing in the wrong place. Instead of acknowledging my concerns and maybe reassuring me he wasn't going to do any poking or scraping yet, he had the audacity to ask me if I was on any anti-anxiety meds. SERIOUSLY? I don't HAVE dental anxiety. I have A LEGITIMATE condition of very sensitive teeth this guy couldn't have cared less about. Needless to say, he didn't stay in my mouth for long. I asked about root scaling as I had that in the past, as well (love the injections). He told me I didn't have bone loss so that wasn't an option. Funny how the dental insurance paid for it in the past, but I am not the expert. He then just left the room and the hygienist started putting the chair back. I stopped her and said, "WAIT. What are we doing?" She said, "Cleaning". Excuse ME? These people were just going to proceed as a normal cleaning DESPITE the fact that I have a TON of pain (thin enamel) when those instruments start scraping and poking. I told her there was NO WAY I could do a traditional cleaning. She left the room and came back a few minutes later with Xrays in hand. She said, "The Xrays show no bone loss and Dr DeWitt said you should try and find a dentist that could better suit your needs".
I kid you not.
Firstly, this guy sends his employee to do his dirty work of turning a patient away. He doesn't have the balls of brass to do it himself. Secondly, he did NOT even OFFER any other solutions or options for me. In fact, he didn't even discuss it with me other than trying to push anti-anxiety meds on me for no reason. Sorry, but the meds won't magically make my enamel thicker/stronger, ass. No topical solutions offered...NOTHING. All I got was "Find a dentist that better suits your needs". Just WOW. I wonder how he deals with children who freak out. Does he treat them like dog shit, too?
Not only does he have a personality of a doorknob, he's a complete asshole, too.
I promptly requested my xrays to be sent to a better office. I called them today to make sure they received them. I was told DeWitt's office mailed them and they were copies and couldn't really be read (boy, imagine that) and that I probably have to have a new set taken. Great. Now I get to call the insurance company and plead with them to pay for a new set.
I don't care if I didn't have the sensitivity issues. If I knew how this guy treats his patients, I'd be gone. Ask yourself, "What would happen if I ended up with certain needs? Would he send me somewhere else?". I bet he would. And that is all you need to know. read more