What an awesome caring company. We turned on our furnace and the carbon monoxide detector go off…read more My 102 year old Mom was cold and I needed the chimney cleaned so she wouldn't freeze. I called and explained my situation, they sent Thomas out at the end of his day ! Extremely professional and a pleasure to have in our home. Everything obout the experience was positive. I absolutely recommend them, you'll be pleasantly surprised. Great Company and Top Notch service...thank you !

We been clients of Flue Masters for nearly 30 years. Whether we were having a routine chimney…read morecleaning, or the repairing of an aging chimney; Tom and his crew have always been punctual, reliable, and on-budget. We highly recommend Flue Masters.

Fast and efficient chimney cleaning service. I made an appointment the week before and they showed…read moreup within the two hour appointment window, as promised. Jerome and his technician were both very thorough in responding to my questions about the condition and maintenance of my fireplace. They also made some safety recommendations that I'll definitely follow up on! I appreciate that they could come out to the house with only a week's notice and complete the work quickly. I will definitely hire them again next time.

Redmond's Professionals were a lifesaver for us. We had to replace our entire HVAC two summers ago…read more After years of runaround with our home warranty and patchwork done by various contractors that only lasted a few months, Redmond's got to the root of the problem and helped us navigate replacing the system. We live on the top floor with vaulted ceilings, so the odds are against us anyway, but two years later it still works wonderfully. We're sufficiently heated in the winter and kept cool in the summer. Best HVAC experience and their owner truly cares about customer service and ensuring everything has a quality finish to it.

Do not and I repeat do not use this company, they will set up an appointment with a 5 hour window…read moreand not show up. I called about my appointment in the last hour of my window (on a Saturday) because no one had contacted me, only to be told they rescheduled me for a he following Monday to then cancel the Monday appointment very very unprofessional. PLEASE BEWARE!!!! They will waste your time.

As a business, customer service is a pillar of what separates the good ones from the bad ones. When…read morean agreed upon date and time is established based on the availability of the customer and business both are expected to honor it. Unforeseen circumstances may arise but when that occurs communication is essential. Everyone's time is valuable. That did not happen with this businesses. The agreed upon appointment was not honored, no reason was given, no phone were calls returned. Ive always given businesses the benefit of the doubt but in this case the poor communication and lack there of, squandered that.

Horrible experience: had a leaking hose in faucet in kitchen, plumber came identified that need…read morereplace entire faucet. Ok, he offered buy at Home Depot , ok - I did not have a car to follow him as he proposed. Ok/ I trusted him and thought that he will buy appropriate item with reasonable price and show me receipt that I should reimburse. Never happened, he purchased the most expensive faucet with soap dispenser installation that I dint have a hole for it and this increased price for faucet, i have never seen receipts and in the final bill he identified totally different model and brand that he Installed. When I look at price he put price that model that has not installed he installed cheapest and bill me more. also, when he wanted to turn off valve to stop water for entire house / our valve located too high near by washing machine . He did not ask for ladder he suddenly just jump and sit on top of washing machine glass top that shocked me it could be broken / pipes smashed ? What a heck ? After I put a ladder. When I called i specified at receptionist what's included in 120$ per hours she said everything?, but in practice they will bill you 60$ travel time. When i tried to talk to manager about price and brand difference for installed faucet she attacked me was very rude with inappropriate behavior to the customer. for 30 min real job time cost me - $556 for 2.5 hours 300! plus expensive faucet 256 $ - just for a simple installation kitchen faucet. Reasonable, isn't? Hell no. You can see in attached photo the real Delta product that was installed and MOEN Brush NICK brand in my bill - do not match in real life. Again why I need a faucet with a soap dispenser? to where should I put this Soap dispenser which soaked my money? Right now, I have this cheapest faucet, no promised warranty for this job / because woman manager screamed to me that I have never ever called again and never ever used this company for the future. A first time in the USA, I have a deal with a such rude, dishonest and cheating management and company. Your response to BBB request is more inappropriate than expected. I did not called you 10 times in 15 min - lie, and I have all recorded conversations with you where you attacked me and I just listened you and even could argue wiht you. I have proof of it and also can testify. I just want to know why invoice doesn't match with installed brand model and why plumber purchased the model with soap dispenser that cost more than simple faucet? Also, If you will attack like this all your customer who wants be invoiced correctly) you destroy your bussiness by yourself, wihout any help.

Extremely responsive and thorough high-quality work. Owner, supervisor and work-crew genuinely…read morecared about delivering great service. I would recommend and use them again.

I never thought I'd describe a new roof as "beautiful" but that's exactly how I feel about ours…read more After Gary and his team did such a wonderful job on replacing our balcony siding a few months back, we felt confident in securing their services to replace the roof, something that has been on our to-do list for a few years. Every step of the way Gary was direct, responsive, respectful, and professional. More importantly, he is personable and relatable; that is, he's easy to talk to and I didn't feel "oversold" at any point. His team worked quickly and efficiently, and left the house and surrounding areas spotless--not even an errant nail left behind. Gary provided a courtesy aerial view of the work as it progressed, which was nice. Finally, NexPro's pricing is very competitive and their work is warranted. Once again, I'm very happy with this company and intend to work with them again should the need arise.

A new roof was installed on our home by Mid-Atlantic and we are very pleased with the results…read more  John, the owner, came out to do an estimate and thoroughly explained the choices of high-quality products that could be used.  He also described how the work would be done so we knew what to expect on the day of the install.  The work was promptly scheduled, and the crew arrived on time and did a professional and expert job of removing the old roof and installing the new roof. His crew cleaned the entire area around our home when they were done. The finished work looked great.  John was on site when the work began and when it was finished to follow up with us to make sure everything was to our satisfaction. It definitely was!  We enjoyed working with John and would definitely recommend Mid Atlantic as an excellent company. John even replaced a few boards in our back deck that we had requested during his initial roof inspection and estimation. We went with his company because it also did an excellent job of installing leaf free gutters several years ago. Again, we highly recommend John and his employees.

My husband and I want to share with the neighborhood, our experience with a contractor that…read morefrequently solicits work in Stevenson. In fact, when we first hired him, it was from a neighbor referral. Unfortunately, we have not had the same positive experience and, instead, would like to share a warning. Grab a glass of wine, it's a long one.  We hired Badger Contracting to replace a roof on our 1958 Gordon Sugar home in 2018. It was a warranty claim and the owner, Barry Flacks, was initially friendly and responsive, and clearly understood the insurance game. The crew he hired, however, turned out to be unfamiliar with flat roof construction and, on first attempt, failed to retain the MCM aesthetic. Despite a street of identical houses they could have used as a reference, it was starting to look like an 90's builder special (and with a moat of rusted nails yeeted into the grass). Throughout the project, they were tearing out and re-installing elements. By the time the roof replacement was "complete," there were half a dozen patches already in place on our brand-new roof. We were not impressed, but he was paid in full--as it was an insurance claim, there wasn't much we could do.  We called Barry back a few months later when the ceiling in the living room started leaking. And then a few more months later for the same. Then they came back when there were mushrooms growing in the master bedroom closet. Another time, they had to come back to switch a downspout that was mistakenly installed upside-down and catching debris. This was around the time he told us that he never used that crew again. Badger returned frequently--well beyond our 5-year labor warranty which we asked to be extended on good faith. It was clear his profit margin on our roof was shrinking, and it showed in the way we were treated. None of these return trips were prompt, communicative, or friendly. We would come home to men on the roof without even a return phone call, and then no update on work performed. Over and over again.  We were never out to ruin anyone's livelihood. We know Barry has a working relationship in the community and we've wanted to believe that our experience was a one-off due to a poor crew and, other than not passing on Badger's contact info, we kept our experience to ourselves. Our most recent experience with Barry, however, has convinced us that we need to share the continuation of this story. Our 8yo roof failed inspection when we went to sell. Badger came out and performed a repair on soft spots identified by his crew (but we discovered not everything on the inspection report). Then Barry lied to us about the work performed when he insisted that the roof wasn't regraded and that the soft spots were caused by a clogged drain, "maybe a mouse."  But we were on the roof with the roofer. We spoke with him about the work and the crew leader pointed out the low spot, the pooling, and acknowledged it being the cause of the rot--not the drain, which was adjacent. We took a dozen photos as he re-sloped that area. The roof in that area wasn't sloped correctly to begin with. Second and third inspections were performed by certified roofing contractors. They both identified the same additional repairs that needed to be made and submitted their own quotes for repairs. Understandably, after Badger failed to catch (or repair) what their peers had noted, our buyers did not want Badger to return. When we presented those two estimates to Barry and asked that he cover the cost of the lower estimate, he delayed correspondence through the weeks leading up to settlement--not responding until well after we closed. We covered the expenses of the repairs at closing because an 8yo roof should be sound and it was the right thing to do. Again, we asked for reimbursement. Five weeks later, Barry reached out to say that he will not be reimbursing us because 1) he doesn't agree with the three inspections noting the same areas of concern; 2) he feels his crew should have been permitted additional opportunities to address repairs; and 3) it was on us as the seller to negotiate the cost of his failing roof into our sale price. ​​​​​​​So here we are. Dropping reviews across the internet and hoping to avoid small claims court, but certainly not opposed to traveling down that road.

Communication is not good. Lag in scheduling. Not due to material delay but because of lack of…read morecommunication among staff.. Workers attempted to take shortcuts. If I was not home to witness what staff was doing, they would have installed new siding over unsatisfactory, unusable Tyvex material. Salesman unprofessional. I would not use Badger again and would not recommend to others.

We had a house fire, lost the entire house and all belongings. First Choice came out the next day…read morefor emergency services to clean up the flood in the basement from the firefighters. We hired them to do the rebuild after a long and frustrating wait with the ins. co. Rob and his crew are absolutely amazing! They made a frustrating and awful situation a lot easier to deal with. They rebuilt our home from top to bottom, complete gut job and everything Rob said would get done WAS! It was really nice to work with such a stand up, honest and patient guy. Ryan did a great job of getting things done as well. They were very accommodating, great communication and the work came out beautiful. They went out of their way to make the process move smoothly and ended up with a beautifully rebuilt home and a very happy customer.

The crew and management staff were a delight to deal with and did excellent work in our home after…read moreour house fire. I would recommend them to anyone that is going through any type of emergency in their home. They made me feel like family and my home was in much better condition when they left than it was even before the fire. Thank you First Choice Services.