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    First Choice Services

    4.3 (3 reviews)
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    Thomasville Restoration

    Thomasville Restoration

    3.1
    (18 reviews)

    I almost never leave 1-star reviews…read more I'm currently dealing with a significant basement flood loss. USAA assigned me to Thomasville for a custom door replacement as part of the restoration process. Because the loss is extensive, the rebuild is being completed in stages. Corey from Thomasville provided an estimate of approximately $3,000 for work that he specifically stated: 1. Is not within Thomasville's primary area of expertise. 2. Could be completed by a handyman. Given those statements, I began seeking additional contractors for that portion of the work while continuing to move forward with the remaining restoration items. I was then informed that Thomasville would not perform any of the work unless they were awarded the entirety of the project. When I spoke with Christine, Corey's supervisor, I was told that unless they received the bulk of the work, it was not worth their time. This was disappointing, especially when there are portions of the scope they acknowledge are outside their specialty. As a Baltimore homeowner trying to restore my property after a major loss, I was looking for a contractor willing to perform the work they were qualified to do. Unfortunately, that was not my experience. #Baltimore #HomeRestoration #InsuranceClaim #ContractorExperience

    After a month of absolute chaos with our insurance claim, Will from Thomasville Restoration was an…read moreabsolute godsend. Our roof claim started in early May after some wind damage. Traveler's Insurance initially hired a crew that was unprofessional, no-showed for three days, and then rushed the job in one day. To make matters worse, the very first rain brought heavy, active leaking inside our home--a problem we never had before. Over the next few weeks, the insurance company sent back the original incompetent crew and two subsequent crews. No one could find or fix the issue, and we were left watching regular water damage ruin the inside of our house. It was incredibly stressful. Thankfully, Traveler's finally fired the original companies and brought in Thomasville Restoration, who sent us Will. From the moment Will stepped onto the property, it was the first time in this entire month-long process that we actually felt confident our home was going to be fixed. And we were entirely right. Will and his teammate showed up on a Saturday morning and worked tirelessly for five straight days, often staying well into the evening to ensure the job was done right. What sets Will apart is not just his incredible work ethic, but his communication. He kept us constantly updated on what he was finding and how he was fixing it. He performed a thorough, correct, and professional repair, finally putting an end to the leaks. We are so incredibly thankful for Will. He gave us our peace of mind back and finally did the job right. If you ever need restoration or roof work done and want it handled by a true professional who cares, ask for Will at Thomasville Restoration!

    Rapid Response Restoration

    Rapid Response Restoration

    5.0
    (30 reviews)

    From the moment I reached out to Seth on a Saturday morning about a kitchen flood, he was prompt to…read morerespond by text and phone call. After assessing my situation wasn't an emergency (based on in-depth questions he asked he determined we had a clean water leak and no major signs of water damage), he scheduled for him and his team to come the following Tuesday. When they showed up, his team promptly went to work to carefully lay down floor covering (which I appreciated since we have a no-shoe policy in our house). Meanwhile Seth immediately began to inspect the source of the problem all the way to the farthest point of the water damage. He was very thorough and had a keen eye for detail as he began to point out details I hadn't even seen or imagined (later found out his background in construction is what lends to his extensive knowledge about building materials, how things should be built/how things should look etc). Long story short he determined that my water damage was not extensive at all despite the flooding we had. Instead of recommending I demo my kitchen and basement floor, ceiling, walls to track down every little sign of water damage (which would have probably gave them a chance to easily bill $40k to my insurance), he reassured me that because it was clean water that had flooded and because there was no sign of any major water damage to my home, I was good to go for this one time incident. He set up heavy duty dehumidifiers to dry out my basement and that was it. What I most appreciated is that he took the time to explain his observations and why he did what he did so that I was completely comfortable and understood what was going on in my home. He worked with me to only charge me for the labor incurred and dehumidifiers so I didn't have to go through insurance or even pay as much as my deductible. Their honesty and attention to detail was refreshing and reassuring. I hope to never have to go through another incident where my house floods or have a mold issue, but if I do I've already got Seth on my speed dial and my very short list of contractors I trust. I'm very OCD when it comes to getting things assessed and fixed properly - with Seth and his team's experience and eye for detail, it was nice to just relax and trust that I had professionals who will do what needed to be done. Highly recommend Rapid Response Restoration.

    When we had a sewer line back up into our den and my office in the Fall of 2025 it was a gross and…read moresmelly disaster. I did a little research and found Rapid Restoration through their numerous 5-star reviews on Yelp and other websites and reached out to Daryl and a few other companies to see what it would take to get our house back into shape. Right from the first moment on the phone I knew that Daryl and Rapid Restoration would be the company we would go with. He gave me a thorough education about the process and gave me helpful advice right from the first moment. His help over the phone was always clear and accurate. He set us on the right path immediately. Seth and his crew were in our house within 48 hours to do the mitigation and boy were they thorough. The floor was pulled up, the room was disinfected and dried. And all the while, Daryl and Seth made sure that we had the documentation and backup necessary to communicate with our homeowners insurance company. With the mitigation done, the crew came back a few weeks later to actually do the repairs and get our floors back to the condition they were in before. This was equally impressive. The workmanship was truly beautiful. Seth has a great eye for design and color. Everything matches and looks beautiful. Every transition and grade was thought through and installed with accuracy and quality. Overall, youhear about the nightmares of dealing with homeowners insurance. There was NONE OF THAT. The Rapid Restoration crew were so buttoned up and knowledgable that we had literally no conflict or pushback from our homeowners insurance company. If you've had a similar issue in your own home - don't even think about it. Just call Daryl and the Rapid Restoration crew. I recommend them WITHOUT RESERVATION.

    King Home Solutions

    King Home Solutions

    5.0
    (1 review)

    King Hone Solutions was great! They were quick to respond, came to do an inspection at my earliest…read moreavailability, and gave me a very thorough and honest analysis that saved me hundreds or dollars. Thank you!

    From the owner: Why Choose King Home Solutions LLC?…read more When disaster strikes your home — whether it’s water damage, mold growth, or a space that needs to be torn down safely you need a team you can trust At King Home Solutions LLC, we specialize in mold remediation, water mitigation and demolition services and we’re proud to be the company homeowners turn to Here’s why: We Act Fast Because Damage Won’t Wait Water and mold damage can spread quickly. Our team is trained to respond promptly to stop the damage, dry out your space, and prevent further issues saving you money and stress down the road. We’re Certified, Licensed, and Insured Your home is your biggest investment. You deserve professionals who are qualified to do the job right. We follow industry best practices and strict safety protocols to protect your property and your family. We Do It All, So You Don’t Have To From emergency water removal and mold cleanup to tearing down damaged structures, we offer end-to-end service. No juggling between contractors. One call one trusted solution. We Treat Your Home Like It’s Our Own At King Home Solutions LLC, quality and care go hand in hand. We take pride in our craftsmanship, our cleanliness, and our communication because you deserve peace of mind, not surprises Ready for Help? We’re One Call Away. Whether you're facing mold, water damage, or need expert demolition work, King Home Solutions LLC is here to restore your space and your peace of mind. Call us 800-966-9150

    SERVPRO of Catonsville

    SERVPRO of Catonsville

    1.8
    (10 reviews)

    Do not hire this company. They did not complete work as discussed and uses deceptive business…read morepractices. The person who comes out for initial inspection tells you all of the appropriate things, but then after that things fall apart. They refused to send us a report or written estimate of work to be included because it was "at their minimum fee and all work would be done as discussed." That was our mistake for trusting their word. Three workers were at our house for one hour, typically with two just standing around chatting while one person did something, and we were charged $800 (their minimum). When we emailed to note things that were not done as discussed, they said they would not return to complete the job scope we agreed to. The person who came out to do the estimate then lied and mislead the office on what was discussed, and again, since they refused to put the scope of work in writing, we are just left with a half finished job. They are untrustworthy and will leave you with needing to hire someone else to complete the job they started.

    This is by far the worse location I have ever dealt with. The office staff is extremely…read moreunprofessional and unable to follow through with requests they offered. The location did not complete the work paid for, the bill somehow was hundreds of dollars more, despite not completing the work and can not explain, or show the differences in writing. We paid to have 3 rooms completely cleaned from floor to ceiling and there were unable to complete the work and did not refund the difference. They charged me a trip charge after, a) not calling prior to arrival per requested and b) leaving 3-5 minutes before we were able to arrive to allow them in. They refused to return. I would use any other service besides this one. Do not recommend at all.

    First Choice Services - damagerestoration - Updated August 2026

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