This is one of those reviews where it never occurred to me that my experience would end with a…read morereview... much less a negative one.
I began my search online for a specific set of tires. Of all the providers near me, Tires Plus in Brandywine, MD had the exact tires I wanted at the best price. Great, right?
Well... just keep reading.
I brought the online "out-the-door" price (see attached photo) into the store to confirm everything before moving forward with the purchase. The salesperson looked up the tires, confirmed the pricing, and scheduled my appointment for two days later. He also told me the tires would arrive the very next day.
On the morning of my appointment, I called the store to confirm they had been delivered. Without verifying anything whatsoever, the representative abruptly said, "Tires come in around 10 or 11 o'clock. Call back." I managed to stop him before he hung up to explain that my tires were supposed to have arrived the day before. He checked my information, acknowledged that I was correct, and then informed me that, for some reason, they never arrived. He suggested I come in after that day's shipment.
I arrived that afternoon only to be told... they still hadn't arrived.
The manager called his supplier and reprimanded them for the mistake. Please keep in mind that I had made special arrangements around the appointment they had scheduled. Later that day, I called again to check the status. The manager confirmed the tires had finally arrived.
When I told him I'd come back to have them installed, he casually informed me, without an ounce of urgency or any apparent appreciation for the inconvenience, that they couldn't install them that day. Instead, he said he could "try" to fit me in the following evening.
That was the moment I knew this review was writing itself.
I returned the next day for my 3:00 p.m. appointment. My vehicle wasn't taken back until well after 4:00, and the installation wasn't completed until sometime after 5:00.
Now remember that "out-the-door" price I mentioned earlier?
The service advisor presented me with a bill that was nearly $200 higher. Naturally, I pointed out that their own website showed a different price. The manager walked over, visibly annoyed, and told me he would "give" me the online price, but claimed the internet pricing didn't include taxes because, according to him, the website had no way of knowing which state the purchase would occur in.
Jesus Christ.
Even the salesperson standing there looked like he couldn't believe what his manager had just said.
I calmly explained that the customer selects the state during the online purchase process and that the Tires Plus website clearly itemizes every charge, including sales tax, in the final "out-the-door" price.
Finally, I thought we had reached the end of this saga.
Not quite.
When I walked outside, my vehicle was sitting in a public parking space with the doors unlocked. I asked one of the employees what their protocol was for locking customers' vehicles after service. His response?
"There's really no rule."
So... there you have it.
A fully functioning SH!% SHOW!!!!!
I'm glad this is over! Not so fast. While driving home, I noticed that my digital tire reading was showing insufficient tire inflation levels. (You can't be serious!)
The simplest thing that they offer as a professional tire dealer cannot be inaccurate! So, I gave it a day to recalibrate, and lo and behold... the "professional techs" missed the mark here as well.
Recommendation level: Not even if Jesus Christ Himself were the manager.
I chose two stars in lieu of one star because my interaction with the initial rep was solid, and the price was the best in the area.
