The shop owner claims I showed up before they finished working on the vehicle. This is not true…read morethey told me my car was ready and that it was just being taken on a test drive. I arrived at the shop 20-30 min after that phone call and found that the car would not start when I arrived. As mentioned previously the car was running and was driven to their shop and had to be towed out. The owner states they would like to handle this offline. As stated they will not return my calls and in the time it took to write that response he could have called me but did not. They did not charge me (I would hope not after damaging my car and performing unauthorized work) but it cost me $1200 to just to repair the damage they caused. The receipt is attached. I don't want anything from them at this point beyond admitting their mistakes and an apology for damaging my car and lying to me about it. But I know that's not going to happen so I just want to warn others to beware of this shop. Use their services at your own risk.

I'm still trying to figure out how they got my car cleaner than how I received it during initial…read morepurchase. Their detailing job was phenomenal. They earned 5 stars because although there were some inconvenient and frustrating scheduling discrepancies that occurred regarding my pick up date, they rectified the situation. The customer service was great. It was easy to get an appointment and connect with my insurance company to get the damage fixed. It has been my intent to call them to see how much they would charge to solely detail my car in the near future because it was that shiny all over and so spotless inside. Job well done for getting my vehicle back in superior shape.

I'm not going to keep going back and forth about this. All I know is my part was in my car when I…read morebrought it in, and it went missing while my vehicle was on your property. Whether it was misplaced, lost, or taken, the fact is that it's gone. My car sat at your dealership for a week, and I ended up having to spend $140 to replace the part. I even had to buy another one on eBay for nearly twice what I originally paid. Had I known my belongings weren't secure while my car was left overnight, I never would have left it there. What frustrates me most is that no one took accountability, no one confirmed what happened, and I was never reimbursed for the missing part. From my perspective, this happened while my vehicle was in your care, and that's why I'm still upset. I also demand the money that I spent on my car part on eBay, which was $140. Had you all been accountable?

STRUT REPAIR GONE WRONG! My husband and I are so sad. This is part 1 of many to show proof of this…read morecompany and how they truly operate. 20 years in business or not. All you will see is facts and I will be filing a complaint with BBB and possible legal action. I recorded EVERY conversation I had with Renata because she talk too fast and too much! Be careful who you trust with your vehicle. They were so kind and talk a good game but little did they know, there was a camera recording. You can't trust nobody with your vehicle nowadays! And why is the mileage and years of warranty missing on the invoice as well as the parts used and detailed amounts? Very shady!!! Stay tuned...

I noticed that my 1st review was over 10 years ago. I am still coming here even though I live in…read morethe middle of Montgomery County. They are the ONLY people besides the dealer I take my cars to.

They told me they couldn't align my car due to a loose control rod. Both lower control rods were…read morereplaced the day before by my mechanic. I took it to another shop who completed the alignment right away. How sad! They have gotten many positives reviews but not from me!!

Found his service on yelp and based on feedbacks,I reached out to him to get brakes checked. The…read morecomments about him are on point. He is very helpful. Honest. Trustworthy. Great customer service. Fast and efficient.

Richard has always been my BMW mechanic right from day one. Overhauled my 2009 BMW 48i xdrive and…read moreand also works on my VW touareg as well. Very efficient, helpful and very caring. Very experienced in BMW and other European cars. I highly recommend him to anyone looking for a good and better service.

After many bad experiences with mechanics I was expecting the worse but just hoping i wasn't…read moregetting jipped. .. They exceeded my expectations. The administrative agent (Jennifer I believe), she was very kind, professional, & thorough! The communication was good and service was quick. Although I don't know much about cars, I do feel like the price are fair and I definitely feel like I got my moneys worth, along with feeling good in my car again! 10/10

I Miss the original owner. The new owner only cares about money. I paid a diagnostic fee and came…read morein for a wheel alignment. They kept my vehicle for 5 days after quoting a price to hold it over the weekend. Then, they gave me a different price. On day 5, the price doubled. I went to another mechanic for a wheel alignment and was told it was just a front inner & outer tire rod end issue- no tire problem or issues with the tie rods front and back that would cost $1300 at this place. SMH! Save your money and time. What tire rod fix cost this much. Really My son says this place isn't the same anymore. I've been with this business for ten years. I've found a new mechanic who won't try to scam women. They just make up stories. Don't go--save your money.

Been going to this auto repair more than 10 years. Everytime i have a problem with my car i just…read moretake my car to him. Khan is honest and nice guy. I had bad experience with other auto repair but since i know khan. never want to find another auto repair. Even now i dont live in hyattsville area but still i go to him to fix my car.

Tucked away by the train tracks is the best mechanic in the Hyattsville, Riverdale and College Park…read morearea. I brought both my cars in for small and big jobs and I NEVER felt pressured or overcharged. I had my timing belt, water pump and front brakes replaced on my VW. The owner, Khanh, did an awesome job and his pricing was by far the best out of all the quotes I received. I bring both my cars in for basic maintenance, oil change, etc... It's much better than going to Jiffy Lube without the various up sell attempts. Khanh is a very nice and honest guy. This type of service is hard to find so that is why I'm sharing this little gem on Yelp. This place has switched hands over the years but Khanh has been here since 2014 and is here to stay. Make an appointment and walk down to Riverdale Market for a flight of beers and horse racing while you wait for your car to be serviced. Bottom line...P&T is the place to go for good and honest car repairs and maintenance. Don't waste your time anywhere else.

Review long overdue!…read more Just had an engine dropped into my ride. '96/7 Series. Engine was shipped from Cali and has 95k/mine on it. Clean as a whistle and the car runs like brand new now. I was in the shop for a lot of the rebuild, watching. Had another one dropped into my X5/'01. The engine was donated from a vehicle with 65k miles on it. That was two years ago. Same phenomenal results. These guys are BMW Whisperers. They work on any car, but their expertise is foreign and beyond that BMW. Everton "Skip" Stephenson owns this little gem of a shop. His nephew Justin is his assistant. That's it...just those two...and they are as fast and crank out more work than shops triple their size. They have limited place to store cars, so they're eternally incentivised to get your car out - fast. That means same day delivery of parts and work being done while you wait, if possible. He's ASE certified with all the typical certifications, blah, blah that every mechanic seems to have..but that not this dude's magic. It's that he's a car nerd. Yup, a car nerd. Skip reads schematics, engineering and service bulletins FOR FUN. What that means is this guy brings a skill set to the table that you can't find in MOST shops let alone dealerships these days....that old school mechanic that can LISTEN to you & your car and tell you what may be wrong with it before even connecting that li'l scanner to your car's computer. He knows things about car parts and systems that even the parts guys don't know. I listened to him on the phone yesterday describing to the wholesaler what to look for and the guy on the phone was supposed to be the parts expert, lol. Beyond that, the guy is resourceful...and honorable. And relentless. Guy won't stop till he solves your problem. He really takes it personally if he doesn't find/solve your car's issue lol. If the part can be salvaged or repaired - he'll fix it, where most shops simply replace it and bill you because the "manual" says whatever it is comes in pairs or as one sealed unit. I can't tell you all the stuff he's never charged me for over the 3+ years I've been using him. For example, I needed a speed sensor the other day and he happened to have one in his shop from wherever and he just put it on. Be advised, I was there having a water pump installed so he just threw in the sensor to get my ABS light to go off. A speed sensor for my car is normally about $175 + labor, mind you. He was also able to put a blow torch and some sealant on two of my catalytic converter clamps rather than buying two new ones cuz he thought the wholesalers prices were too high. The clamps were $60 each = $120 + 1/2 hour's labor anywhere else. Lord knows I've dropped enough cash on these cars so I appreciated the gestures! He fights to save you money like it's HIS money being spent. Good dude. Glad he's my mechanic. No more hopping around to different shops using guys with questionable skill, motivation, and expertise. Bottom line is I travel past MANY shops to come to Skip. It's well worth the trip. 5 stars. Solid.

Initially I had posted on FB looking for a second opinion on my 2012 cruze (seleniod-transmission…read moreproblem) it was get a new car or get it fixed! Micheal sent me Skip and Justin! He got the job done and quick! Car is running well!

BEWARE! What started as a $300 repair turned into over $2,000 and weeks without my car. Problems…read morekept magically appearing after they worked on it. My car went in with one issue and came out with several. Nick will tell you one thing and then hit you with another bill. If you drive a luxury car, beware. They see an opportunity, not a customer. Absolutely disgusting experience.

I had gotten my a/c fixed here and my tire pressure sensor so I trusted them to replace the oil…read morepressure sensor even tho I was still having issues with my tire pressure sensor I knew they warrantied it and Andy was a nice guy so I had trust. I shouldn't have. I drop my car off in October. Oil pressure sensor, manifold was replaced. I pick up the vehicle drive 8 miles home and it stops working. Starts making a loud noise. I call Andy he's responsive tows the Jeep back to him. Calls days later I need new lifters. I'm confused cause I just replaced them. I call the dealer. Send the tech my video. They inform me they only did the one side but said "any smart mechanic knows you need oils to lubricate the lifters". I'm confused which will be worked out later but call Andy approve the work. He calls back "we can't stop your engine from knocking you're going to need a engine Jeep engines are just crap". I'm FLOORED cause that engine was not giving me any problems. He calls back with prices that are way more then every other estimate I got but the dealer. Then tells me the engine is on back order but he can get it and will discount the $1800 I've already paid but that still put me into a $6500-$7500 price range for an engine. Additionally because they had to get a used engine they wouldn't warranty their work. WHAT! I lose trust plus I'm buying a house all my money is tied up and my credit cards so I have my car towed from the shop. We're now in November. Andy goes through a holiday and explains to me how during dinner conversations his family is telling him how he shouldn't give me a discount for the engine and he's so nice. Well at the gives me a full refund when I pick up my car and now I know why he was so willing. When they replaced my oil pressure sensor and manifold and gave me my cat Brandon didn't do the oil change. My vehicle was bone dry no oil. When I picked up the vehicle Brandon was a bit distracted with his conversation to his peer about a date and "what women brought to the table" I lie to you not cause I was a bit uncomfortable in the waiting area able to hear this but I wanted my car. When I drove the 8 miles home I blew the lifters because NO OIL like the dealer cryptically said "any mechanic knows oil lubricates the lifters". I didn't get it. A repair estimated around $700 ended up costing me $6000 due to negligence not on my part. I'm disappointed cause I thought I was really going to like this shop. He's the first person to touch my Jeep that wasn't the dealer. I had new lifters and new transmission and their negligence cost me way more than what I paid for the engine. I had to rent a car for over a month. I'm almost out $10k due to their error and all they said was sorry heres your money back.