I brought my car to Lorton Auto after KIA Woodbridge said I needed back brakes to the tune of $509…read moreon 7/18. My brother said that was pricey & to check with another place or bring it to his shop. I emailed Lorton Auto and they said my brake pads were good when they did my saftey inspection in December. i should not need brakes. I brought my car in 8/3. Lorton Auto brought me out to my car and showed me my brakes pads. They showed me with the measuring tool. I had more pad in the back than the front but both were good. They did a 50 point inspection that contradicted multiple things i paid KIA to do on 7/18 that KiA did not do. This is a trust worthy shop. Again they showed me. My car was where I could see it. They explained in detail & showed me the reading & meter that my brake fluid had 4% moisture. I paid KIA $200 + on 7/18 to do my brake fluid change. Lorton Auto is place from now on. Here I know my car will get good honest care. Here they show me what my car needs and don't try to scam me to make money.

This is my second time coming to this shop. Overall, I have been happy with the price and service…read morethat you get here. I will lower my rating by 1 star. After looking at my bill, they have a credit card processing fee. When you are paying for auto service, it seems a bit petty to charge a credit card processing fee on top of that. They should post a sign alerting customers to this practice.

The last of the old time locally owned and run repair shops in the Lorton area. We've been taking…read moreour cars there for over a decade, and they always do well. It isn't fancy, but they're honest and fast! Love those guys!!

Go somewhere else. First time I went, they couldn't fix my…read moreproblem and made it worse (at least they didn't charge me) second time took my wife's car, they fix the ac problem but broke the plastic on the steering wheel dash board and when I came back to tell them about it, swore that it was not them and that the tech was the only one touched it. Funny how I can hand off a car and that item is working but when I pick it up it's broken and they swore it wasn't them. Go somewhere else, I can deal with mistakes, we all make them but when it's denied and you are treated like a fool to get by with it. That's not ok with me. Never will go there, and recommend you don't either

Good people, good service! I needed to change my tires urgently to pass a safety test. Sam & Joe…read morehelped me out in time with a good deal.

I have frequented this little hole in the wall for years, and thought I would explain why you…read moreshould give them a shot. They are as good as any tire shop in terms of mount & balance. They have 6 - 24 hour turn around if you order tires through them, which can be done in advance. I have NEVER waited for service, and even those that have, only have to wait a few minutes to get work started. I HIGHLY suggest this place if you order your own tires online and need a place to get them professionally mounted and balanced. Only down side is finding them. Once I did, many years ago, and have not forgotten this gem of a find

I bought one used tire and it was on the high side ($90). Service was quick and good but this isn't…read morethe place for a used tire deal.

BUYER BEWARE. yes they are cheap but you will pay for it in the long run. let me explain to you my…read moreweek of hell. my car got a flat front tire, and had a bubble in the other one about a week ago on wednesday, and i took it here to get a used tire until i could replace my tires. they didn't have the correct lug nut key so i said that was okay and took this first picture to look at it and see if i could order one. i came back the next day, thursday, to grab some stuff from my car and check to see if there was a lug nut key in it that i had missed, before i spent money on one. i then decided to see if there was anything they had done as there was different staff that i hadn't met yet. the man told me that he did not have the correct lug nut key and i asked him if there was anything that could be done or if i should just wait until saturday for the correct key to come. the man had me drive my flat tire back and forth, three different times, to pull the car out (which didn't make sense to me since it was already backed in), to move it to a different spot, and then to pull it back into the same spot. he then proceeded to hammer the incorrect lug nut key in it and got it stuck, but i was unaware. i gave them the right key on saturday, and again, he had me drive the car on the flat, towards the inside of the shop. i asked if it was okay given that part of the rim was on the ground, and he said yes. i had to leave and go to dinner with my boyfriend that night, so i dropped it off and left it overnight AGAIN. we're coming on 5 days at this point. the next morning on sunday he tells me that the lug nut from thursday was stuck, and that he "didn't know" that it was stuck until saturday. i feel like you would've known by the time that i left thursday...but okay. then proceeds to tell me that I HAD TOLD HIM TO DO IT. and that my only option is to try to burn it out. which i told him not to. as you can see from the pictures he went ahead with that anyways...and again said i told him to do it, now why tf would i want you to BURN MY CAR. then the guy told me that because he can't do it, he's going to cover the cost of replacing my rim and tire. my boyfriend came to see what could be done, and noticed that they had burnt the wheel. my boyfriend had it towed to another shop to get a new rim and tire, and they got in his face attempting to fight him. i thought that this would've been a quick tire change, but it turned out that it was a whole week of hell. they ruined my rim. the two spanish men who closed on wednesday were very nice, this complaint is not about them. the man i talked to explicitly stated not wanting to do anything because he knew it would mess the car up. giving one star because i can't give any less. what a nightmare. edit: not only did they burn my car, the other tire that needed changing they forgot to put the wheel cap back on, and did not put on the valve stem cap. so that's MORE things they did wrong.

Excellent experience at NTB. Bruce and Edwin were both professional, helpful, and extremely easy to…read morework with throughout the entire process. Communication was great from start to finish, the facility was clean and organized, and the customer service really stood out. Really appreciate the way they took care of both me and my Audi. I will absolutely be back and would confidently recommend this NTB location to others.

Do not come here. This place is a scam. They quoted my mom $180 per tire. After it was time to…read morecheck out they said they had to do some "adjustments" for preventative maintenance because the car is "too old", so for two tires. They charged $900+. DO NOT COME HERE. Scammers all around. Unethical practice. I hope they shut down. Never have I ever bought two tires that aren't Michelin tires for $450 each. What a total scam. Horrible customer service, they just kept saying they already did the service. But they did it without getting approval first. I'm pretty sure they are breaking a couple of laws by not notifying the customer before doing a service then charging them afterwards. I'm gonna report this place.

My go to tire shop. They always have what I need, they're fast, affordable and so nice.read more

very highly recommended, I came to this workshop to change the tire of my car because in the…read moreworkshop next door they did not want to change it and in this workshop they did everything possible to change my tire, it was a hard job that lasted 4 hours but the people from here they overcommitted themselves with the work of my car. The price is very economical and with a very good quality of service. In this place your car is in very good hands and the work of your car will be very very efficient. thanks guys. muy muy recomendado, llegue a este taller a cambiar mi llanta de mi auto porque en el taller de al lado no quisieron cambiarlo y en este taller hicieron hasta lo imposible por cambiar mi llanta, fue un trabajo duro que duró 4 horas pero las personas de aquí se comprometieron demasiado con el trabajo de mi auto. el precio es muy económico y con muy buena calidad de servicio. en este lugar tu auto está en muy buenas manos y el trabajo de tu auto será muy muy eficiente. gracias chicos

I had a tire that was damaged that needed to be replaced. I brought my own tire for them which they…read moreremoved my old tire and mounted my new tire onto my wheel. I was probably lucky that I came here on a Friday at 2 pm because there were no customers. My tire replacement was done in 15 minutes! Everyone was friendly and the price was fair. Will come here again!

Great service. Very pleasant and professional staff. Manager took care of me. Will definitely be…read moreback

Very bad quality control. Do not recommend. We hired TireRack to come out 3 weeks ago to replace…read moreall 4 tires after getting a flat. We had to wait a week for the appointment, and when they came to install the tires the technician noticed that one was defective so he was only able to replace 3 of them and had to make another appointment for a week later. Two weeks after they replaced the 4th tire, there is now a huge bubble in one of the new tires and my car is not safe to drive. These are high quality Continental tires and we paid a hefty sum. I called tire rack to give them a chance to make things right, but they said they would need me to send photos of the tire with the rim removed. I lack the tools or knowledge to do this, so it sounds like I'm out of luck.

Tire Rack installed new tires and two of the 4 have had slow leaks for a year. They came back and…read more"fixed" them but they still leak. Now they are saying the "30 day" period has expired despite communication for a year. Very poor customer service - I never should have expected this could be as good as an actual shop. Never again.