I've been a mechanic for about 9 years now and cap has always been good to me great employees and…read moregreat parts with great warranties!! cap uses all oem parts none of that aftermarket crap that autozone carries!! Stay away from autozone and come to cap for all your parts!!

Friendly and helpful service. I came in to purchase only replacement wiper blades, but the clerk…read morewas more than happy to install them for me. Thanks so much! I really did appreciate that.

As a salesperson on the road I drive about 250 miles a day. I live in New Hampshire and while I was…read morein Webster Massachusetts my water pump belt broke and my car overheated. The bad news was I have AAA and my wife had used it four times in the last year getting locked out of her car so i was stuck that exceeded my towing ability, the good news I was close to an O'Reilly Auto parts. So I want to get this right, it was about 2 p.m. Jan 13th and the counter girl I think her name was skye that's what it says on the slip was the most exceptionally helpful customer service person that I have seen in ages. She had empathy for me being broken down a hundred miles from home she loaned me some tools from the back area with no hesitation and she sent one of the little white cars to pick up a new pulley at a different store to help me out of a jam. On main Street in Webster there is every brand of auto parts store within a mile of each other if you need anything check out O'Reilly's, other than my car breaking down it was refreshing that they take such good care of their customers. Paul

I went into O'Reilly's tonight 10-19-2022 a little after 6 pm to get a filter. I was waiting in…read moreline with one person at the counter in front of me. The guy behind the counter saw me standing there as he had to pass me to get behind the counter to finish helping the customer in front of me. Another customer walked in and noticed he knew the person in front of me and started talking with him. When the sales associate finished with the customer in front of me, he walked away to help the other associate real quick. Upon his return to the register, I took a step forward as I was the next customer in line, but the associate looked right at the guy that came in after me that was talking to the customer in front of me. And said " hey man! What can I do for you?" This associate completely ignored me! I could not believe that he did that. I walked out and decided to go one minute down the street to advanced auto. I'm so glad I did. I had the best service. So, I would not recommend going here, save the trouble and go straight to Advanced Auto in Webster!!!

11/8/2019 Purchased a 2017 Subaru Outback Premium Certified…read morePre-Owned (CPO) with Eyesight, Navigation, power liftgate and pretty much everything except leather seats. Was just turned in as a previous owner who purchased it at LONG realized he was unable to drive it. CPO extends the powertrain warranty to 7yr / 100k. The CVT is also extended to 100k. Worderful sales process with Shawn McMurray and Stephen Geer and the finance manager, Ray Brien. Bank of America pulled a bait and switch on my car loan interest rate and Ray was able to beat their rate and terms. My recommendation is always come prepare with financing ahead of the purrchase and see if the finance team can beat it... I've been coming here since 2012 to service my beloved 2012 Impreza and it was time to let her go. Having known the ins and outs of my Impreza, I would recommend in addition to regular maintenance, that the CVT oil be replaced at least every 40,000 - 50,000 miles. 2017 Outback Review. Driving with all the bells and whitsles are amazing. The eyesight is as good as your own eyes. The lane departure / lane centering gets a little getting used to. but you can either enable / disable it. I leave it enabled. The adaptive cruise control works very well. Even if traffic comes to a dead stop, the eyesight will stop your car in traffic. If the car moves ahead of you, you have to engage the gas to get your car moving. Note - it snowed and ice formed on the winshield the other night. Eyesight disabled itself - because it can only see what you can see. Which is what I would expect. The Nav works better than the previous version, but I like Apple CarPlay and the 2017 version does not support it, but the 2018 version of Outback does support it... I would prefer Waze to the Nav, but not a deal breaker. Starlink - I did opt to sign up for it. It does remote lock / unlock, but my 2017 version does not support remote start. I do have the Subaur fob with remote start - so I use that. OLDER ************************************** Purchased my 2012 Impreza Sport Limited from Shawn M. Have had it serviced many times at Long Subaru. I highly recommend Long Subaru to anyone who wants to purchase a new or used car. Or to service their vehicle.

definitely not impressed once you sign the paperwork dan won't even keep the appointment to pick…read morethe car up just set of keys he was already next commission

I went there not long ago for an oil change and I dont know who did it but her car has been acting…read moreup lately and making noises and on the verge of stalling. We go and look at the oil and there was absolutely none in there. I have never had an issue before until the other day so I dont know what happened. There is no leak or anything.

Stay away!!!!! Was told one price one day which was agreed upon then charged a extra 600 the next…read moreday for the same part cost and labor, I complained and was given the original price we agreed upon, i now wonder if I really need the repair they said I did. I feel bad for how many customers they have probably screwed with this tactic, they claimed it was a mistake but that was not the case they clearly were trying to rip me off. They may be AAA certified but that means nothing to them it's just to help them lure in more people to rip off.

This is the second time I've taken my car to JK Auto. I can not speak highly enough of this…read morebusiness! They go out of their way to take care of everything. They have taken me right away and I could not be happier with their service! Do yourself a favor and go there if you need bodywork or any auto service needed.

I have been a customer of JK Auto for the last 10 years and I continue to be entirely impressed…read morewith their quality of work, efficiency, and customer service. Never once have I felt taken advantage of, and as a woman I can attest that too many shops will try and screw you over a dollar. The owners are fabulous people, and this shop does great work! Oil changes, trouble under the hood, body damage? - they will take care of you and at a fair price.