They sold me the wrong valve cover gasket kit for my project. I finished half of my build (did the front bank valve covers) and all worked fine. Then when I went to finish the rear half of the engine, I saw the gasket was not correct. My hands were dirty and I got a bit of oil on the gasket and when I tried to return it, they said I could not because of the oil marks on it. The oil marks were from dirty fingers. I never even tried to fit it into the valve cover as it clearly would not work. I asked about the refund or at least getting me the right kit and only getting the one gasket I needed. (the rest could be returned as complete kit) but albeit, with the wrong part). The store clerk said no. (I was surprised as I came to this store frequently and also I buy items for my companies fleet requirements (oil, filters, windshield wash and wiper blades to name a few). The other issue was the correct kit they should have sold me was 10 dollars cheaper. So I was given wrong kit, paid more for it than i needed to as well. I am now going to take my business to O'Reillys. I guess they don't believe in the power of public reviews.
Was just told that I can contact them regarding possibly a refund. Not sure how I am to contact them? Call the store and ask to talk to the manager???
Ok Update. I called the store per the reply by the "owner" who said they would see about a refund. Store Manager told me I would not get a refund because the gasket was stained. It is not stained. It was grabbed out of the box with gloved hands that were working on an engine. So of course there is a couple oil marks on it. They were already wiped off the gasket. The gasket was never installed. Simply grabbed by gloved hands working on an engine. Gasket is not in a sealed wrapper but simply in a box. I reached in and removed it from the box to see it was wrong one (the store gave me the wrong item). Now the owner responds and states that they would like to discuss a refund. I call store and am told "no refund" by the store manager. This store is certainly not trying to win my business back. If I could give a lesser rating I would.
Response from the owner an hour ago
We thank you for shopping at our Louetta Road location Jamie. We are sorry to hear of your return issue concerning the incorrect valve cover gasket you were sold. We would like to possibly further assist with your refund. Please reach out to us directly so that we can gather more information and speak with the Leadership Team of this store on your behalf. We anticipate hearing from you again. read more