My car had a dead battery and wouldn't start. I had to boost it and drive to auto zone in downtown…read moreSevierville. The people were very helpful and removed the old one and replaced it with a new one. It was priced a little higher but was the best one they had. That meant a better warranty so I don't mind. He did a good job replacing it and I'm very pleased.

I stopped by on a Sunday (10/8/23)evening traveling home, my oil cap was stuck and I needed to add…read moremore before hitting the steep roads. I dropped in to purchase anything that might help but a staff member offered to come out and help me. I actually had supplies with me, but even being a non-paying customer, I was given assistance! Thank you! I hope the gentleman that helped me understands how that simple gesture was so impactful.

The Pirelli tire website recommended this dealership. My back tire went from 34PSI last night to…read more23PSI this morning. I called to inquire about checking my low tire, and cost. Jennifer said to bring it in and no charge! She met us 15 minutes later in service. We waited in the TV waiting room, and were able to connect to their free guest wifi. Their bathrooms were clean and well maintained. We didn't drink the complimentary water or coffee, or read the magazines, but all was available around the corner. There is also a Cyber Cafe for quiet tech working and coffee (or any beverage). Jennifer returned our keys and car to us within 30 minutes. She also gave us the screw that caused the leak. Justin patched the tire, but both advised us to keep an eye on it. It might not hold and might need to be replaced. No charge! But smiles and encouragement were plentiful. I gave Jennifer & Justin a two dollar bill each. I keep $2 bills in my wallet to give to special individuals who go above and beyond to be helpful. They are now members of my $2 club!

I recently bought my wife a Mustang GT Convertible for her birthday and we brought it to Rocky Top…read moreFord for its initial service. We found all of the staff very nice and genuine. They did a great job of servicing her car and provided a detailed inspection report. We're looking forward to working with them in the future. We also found the Dealership to be very nice, clean and uncluttered. Service waiting area was comfortable and I wouldn't hesitate to wait there in the future.

Can't say enough about the service we received from Ethan at this location. We had been searching…read morefor a particular antifreeze for three days and even though they didn't have it stock, Ethan arranged for it to be delivered from their local warehouse on the same day. That's great customer service and much appreciated from us! I highly recommend this business.

Staying in a cabin in Gatlinburg for our honeymoon, and when we went to leave for a date night on…read morethe town our car wouldn't start!! After getting our 5 year old Duralast battery jumped-off, we drove to Advanced Auto Parts, priced a battery over the phone, but decided to give autozone a call since they're the ones who sold the Duralast brand. Eddie was more than helpful matching up the right battery, testing the old one to verify fault, and giving me different price options to choose from. I was interested in the three year Gold battery, but when I asked Eddie if he happened to notice what my old battery was when he tested it, and he said it was just a 2-year battery that had lasted that long. Even though he could've used the opportunity to take advantage of me and upsell a 3 year, he was honest and gave us the less-expensive 2 year battery! (Most parts stores wouldn't contain such integrity as I've learned from personal experience of having been taking advantage of in the past) Eddie was intelligent, smiling, helpful, and patient with me. He went above and beyond to get us back into a state of security and peace of mind with our car's health. He even sold me some battery terminal lubricant to protect against corrosion. I had already purchased a new set of felt washers in the trunk from a recent battery replacement for another vehicle we own, but he made sure I knew to use them to prolong the battery's lifespan! My wife and I were grateful to have found a man who wanted to take care of US first, then our car. And more importantly, someone who wasn't just out for the sell, but to help! Thanks a million Eddie!!!

From the owner: Get the job done right and save money on your repairs with parts, tools, and accessories from your…read morelocal O'Reilly Auto Parts. Stop by any of our 6,000+ locations to enjoy free store services, including O'Reilly VeriScan Check Engine light testing, wiper blade & bulb installation, fluid recycling, and free battery testing near you. If you need a specialty tool for a one-time repair, check out our Loaner Tool Program, where only a refundable deposit is required to get you the tools or equipment the job requires. Stop by an O'Reilly Auto Parts store near you, where our parts professionals are happy to answer any project-related questions and get you everything you need for a complete DIY repair. With locations across the US, Puerto Rico, and Mexico, there's always an O'Reilly Auto Parts near you!

Will never buy anything from advance stores again. Was sold the wrong product. Called the store an…read morespoke to manager. Told him I'm on my way back to store. I know the store closes at 9. Told them please wait was on my way at 8.50 pm. Got to there front door at 9.04. ,manager refused to open door knowing I was coming. An refused to make it right. With employees mopping the floors.there was no reason the manager shouldn't have dealt with me. Where I work we have waited as much as 30 minutes on customers after closing to help them. It's the right thing to do. The so called manager of this store should be replaced with someone who cares about people. This happened at forks of the river store #03640 IN Sevierville, Tennessee. On 7/26/18

From the owner: Your local Advance Auto Parts at 505 Parkway in Sevierville offers automotive aftermarket products,…read morefree store services and same day options at most locations. Our leading brands include ARGOS fluids and oil filters, Carquest parts and DieHard batteries. At most locations we offer free battery testing, free battery and wiper installations with purchase, free engine code scanning, free starter and alternator testing and free battery and oil recycling. Save by signing up for Advance Rewards, the loyalty program that earns points toward discounts on store items. Call your local store or shop online today!

I was vacationing in Pigeon Forge in June 2026 when I made a mistake on one of the narrow mountain…read moreroads and slipped off the edge of the pavement. A day later, my car started making a strange noise, and I immediately began to worry. My first instinct was to find a Firestone because it was familiar, but something told me to look for a local mechanic instead. That's how I found Rick's. Even though they were absolutely slammed that morning, the staff welcomed me as a walk-in. The lady at the front desk quickly found someone--who I believe was Rick himself--to take my car for a test drive. When he returned, he asked me to give him a few minutes to find an open lift. About twenty minutes later, they had diagnosed the problem, made a minor adjustment to the subframe, and had me safely back on the road. While I was waiting, I couldn't help but notice how the service advisors treated their customers, especially several elderly folks who came in. They were patient, respectful, and took the time to explain everything clearly. That kind of customer service has become all too rare, and it created an atmosphere that immediately put people at ease. What impressed me most wasn't just that they fixed my car. It was that, despite being incredibly busy, they were willing to stop what they were doing to help a stranded traveler they had never met. That says a lot about the character of this business. I'm truly grateful for Rick's. If they were in my hometown, they'd have my business for life.

We were in town for Spring break and realized the oil was at 6%!! Before starting our 10 hour drive…read moreback home we thought it best to get an oil change. Rick's was fantastic! They fit us into their schedule. I will say call ahead and get on their books ;-). We stayed in the lobby and our car was complete within 30 min! Great service and trustworthy mechanics for the win!

Local content creator here in Gatlinburg The Gatlinburg Hussey on Facebook YouTube IG and I took my…read morecar here a few months ago for a check up and they were great I wasn't there long either, so consider that too lol

Tony and Jim have a customer for life!! Honest, clear and transparent. I have a Chevy Volt that…read moreneeded some work done on it. Jim trouble shot the issue, found the issue, and gave me the easiest and most cost effective solution. I was fully informed, and felt confident in their advice, and got my car back in no time. It feels great having a good, reliable and honest car mechanic that I can rely on. Highly recommend!

Don is GREAT! Friendly, knowledgeable, very helpful. No need to go anywhere else. He helped me…read morediagnose a bad battery. explain my choices for replacement and got the new one installed quickly.

My AC went out on the first day of our vacation. They helped get what I needed and guided me on how…read moreto do it. Very attentive very nice and helpful staff. Even have suggestions on how to save money and get what works without breaking the bank. This single mom is forever grateful!!!! Saved our vacation!