My car had a dead battery and wouldn't start. I had to boost it and drive to auto zone in downtown…read moreSevierville. The people were very helpful and removed the old one and replaced it with a new one. It was priced a little higher but was the best one they had. That meant a better warranty so I don't mind. He did a good job replacing it and I'm very pleased.

I stopped by on a Sunday (10/8/23)evening traveling home, my oil cap was stuck and I needed to add…read moremore before hitting the steep roads. I dropped in to purchase anything that might help but a staff member offered to come out and help me. I actually had supplies with me, but even being a non-paying customer, I was given assistance! Thank you! I hope the gentleman that helped me understands how that simple gesture was so impactful.

The Pirelli tire website recommended this dealership. My back tire went from 34PSI last night to…read more23PSI this morning. I called to inquire about checking my low tire, and cost. Jennifer said to bring it in and no charge! She met us 15 minutes later in service. We waited in the TV waiting room, and were able to connect to their free guest wifi. Their bathrooms were clean and well maintained. We didn't drink the complimentary water or coffee, or read the magazines, but all was available around the corner. There is also a Cyber Cafe for quiet tech working and coffee (or any beverage). Jennifer returned our keys and car to us within 30 minutes. She also gave us the screw that caused the leak. Justin patched the tire, but both advised us to keep an eye on it. It might not hold and might need to be replaced. No charge! But smiles and encouragement were plentiful. I gave Jennifer & Justin a two dollar bill each. I keep $2 bills in my wallet to give to special individuals who go above and beyond to be helpful. They are now members of my $2 club!

I recently bought my wife a Mustang GT Convertible for her birthday and we brought it to Rocky Top…read moreFord for its initial service. We found all of the staff very nice and genuine. They did a great job of servicing her car and provided a detailed inspection report. We're looking forward to working with them in the future. We also found the Dealership to be very nice, clean and uncluttered. Service waiting area was comfortable and I wouldn't hesitate to wait there in the future.

Can't say enough about the service we received from Ethan at this location. We had been searching…read morefor a particular antifreeze for three days and even though they didn't have it stock, Ethan arranged for it to be delivered from their local warehouse on the same day. That's great customer service and much appreciated from us! I highly recommend this business.

Staying in a cabin in Gatlinburg for our honeymoon, and when we went to leave for a date night on…read morethe town our car wouldn't start!! After getting our 5 year old Duralast battery jumped-off, we drove to Advanced Auto Parts, priced a battery over the phone, but decided to give autozone a call since they're the ones who sold the Duralast brand. Eddie was more than helpful matching up the right battery, testing the old one to verify fault, and giving me different price options to choose from. I was interested in the three year Gold battery, but when I asked Eddie if he happened to notice what my old battery was when he tested it, and he said it was just a 2-year battery that had lasted that long. Even though he could've used the opportunity to take advantage of me and upsell a 3 year, he was honest and gave us the less-expensive 2 year battery! (Most parts stores wouldn't contain such integrity as I've learned from personal experience of having been taking advantage of in the past) Eddie was intelligent, smiling, helpful, and patient with me. He went above and beyond to get us back into a state of security and peace of mind with our car's health. He even sold me some battery terminal lubricant to protect against corrosion. I had already purchased a new set of felt washers in the trunk from a recent battery replacement for another vehicle we own, but he made sure I knew to use them to prolong the battery's lifespan! My wife and I were grateful to have found a man who wanted to take care of US first, then our car. And more importantly, someone who wasn't just out for the sell, but to help! Thanks a million Eddie!!!

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Dave saved the day. We were on vacation and our battery died. We were in and out very quickly.read more

I pulled in after noticing my brakes felt funny. Melody came out and immediately noticed the…read moreproblem (they were visibly stuck). I called a remote mechanic who promised he'd be there in an hour - FOUR HOURS LATER, he called to say he couldn't make it. During that time - even though I wasn't a customer - Tony, Mike, and Jade could NOT have been nicer to me (Melody had gone home!). I eventually had to get my car towed, but I am so grateful for their kindness during a very stressful.time. The next time I need anything auto-related, THIS is where I'm going!!

I was vacationing in Pigeon Forge in June 2026 when I made a mistake on one of the narrow mountain…read moreroads and slipped off the edge of the pavement. A day later, my car started making a strange noise, and I immediately began to worry. My first instinct was to find a Firestone because it was familiar, but something told me to look for a local mechanic instead. That's how I found Rick's. Even though they were absolutely slammed that morning, the staff welcomed me as a walk-in. The lady at the front desk quickly found someone--who I believe was Rick himself--to take my car for a test drive. When he returned, he asked me to give him a few minutes to find an open lift. About twenty minutes later, they had diagnosed the problem, made a minor adjustment to the subframe, and had me safely back on the road. While I was waiting, I couldn't help but notice how the service advisors treated their customers, especially several elderly folks who came in. They were patient, respectful, and took the time to explain everything clearly. That kind of customer service has become all too rare, and it created an atmosphere that immediately put people at ease. What impressed me most wasn't just that they fixed my car. It was that, despite being incredibly busy, they were willing to stop what they were doing to help a stranded traveler they had never met. That says a lot about the character of this business. I'm truly grateful for Rick's. If they were in my hometown, they'd have my business for life.

We were in town for Spring break and realized the oil was at 6%!! Before starting our 10 hour drive…read moreback home we thought it best to get an oil change. Rick's was fantastic! They fit us into their schedule. I will say call ahead and get on their books ;-). We stayed in the lobby and our car was complete within 30 min! Great service and trustworthy mechanics for the win!

Tony and Jim have a customer for life!! Honest, clear and transparent. I have a Chevy Volt that…read moreneeded some work done on it. Jim trouble shot the issue, found the issue, and gave me the easiest and most cost effective solution. I was fully informed, and felt confident in their advice, and got my car back in no time. It feels great having a good, reliable and honest car mechanic that I can rely on. Highly recommend!

Local content creator here in Gatlinburg The Gatlinburg Hussey on Facebook YouTube IG and I took my…read morecar here a few months ago for a check up and they were great I wasn't there long either, so consider that too lol

My car rental's oil levels were really low so I bought some oil while passing through town and the…read morewise gentleman let me use their store's funnel. That was already very kind but what made them stand out, was when I somehow lost my receipt. I needed it to get reimbursed by the car rental's company and I called Advanced auto parts customer service number. The general manager urgently got that receipt for me. I'm sure he has other important business to attend but ensuring that I got what I needed, was superb!

Don is GREAT! Friendly, knowledgeable, very helpful. No need to go anywhere else. He helped me…read morediagnose a bad battery. explain my choices for replacement and got the new one installed quickly.