Today i purchased lift gate shocks for my Subaru. I was very…read morepleased that you had them stock, since i had gone two other places prior with no luck. What really made the experience great is your teammate Mel. She greeted me upon entering and had a big smile on her face. Within minutes she had the parts ready to ring out. She never stopped smiling along with her friendly tone. As a former Regional for Kragen and Checker Auto, I can honestly say Mel exhibits Outstanding customer service! Please recognize her, as this is an example for all to follow. Sincerely, Gene Heise

We had a tire problem and would not have made it home. Pulled into a few tire places along the road…read moreto get here. No one had our tire size. Not only did they have our tires they had us in and out in new tires alignment in under an hour even with all the problems with our rims. Cody was awesome, he helped us out and due to our problems and time constraints he changed his and jumped in to help. I will drive 1.5 hours just for the great service and knowledge

We were on vacation and had a tire leak. John and his team found a leak and were able to find a…read morenew tire that matched the other 3. Very courteous and timely so we could continue our vacation and head home without worry.

First time in Tennessee stoped because my tire of my stroller pooped and needed help to fix it…read more This nice man helped me and I offered him money but he did not take it. Didn't get his name but wanted to say thank you again God Bless You

I'm new to the area and had to pick up a few things, so I decided to pull into this O'Reilly's. I…read morehad the best customer service I've ever received at an auto parts store. The staff seemed to be very well trained and all of them seemed to really enjoy their job. The assistant manager went out of his way numerous times to help me. I will definitely be back.

I drive an hour to get to this Tire Discounters, while passing one along the way. These guys are…read morehands-down the best at what they do. I always go in with an appointment, and they always take care of me on time and in a perfect manner. They are respectful and give exemplary customer service. True professionals! If you are passing through town and need their services, they will take care of you!

I've had consistently great experiences with Tire Discounters on Campbell Station Road, Knoxville…read more They're just good people--honest, straightforward, and they actually look out for you. The last time I was there, the mechanic kept coming into the lobby to give me updates, explain what they were doing, and let me know how much longer it would be. That kind of communication and care is rare. What really stands out is that they're not trying to upsell or squeeze money out of you. They focus on doing solid work and taking care of their customers. In fact, every time I've been there, my final bill has come out lower than what they originally quoted--which never happens anywhere else. I was referred here through family, and now I see why most of their business comes from word of mouth. Once you go here, you don't really want to go anywhere else!

Good customer service is SO hard to find these days. Martha (Mgr) and Edward did not just provide…read moregood customer service they provided INCREDIBLE customer service! I frequently drive past MANY other auto parts store to come here for that reason. Today I had a couple of issues that were professionally and expeditiously handled. Another important part to mention is how well they keep everything stocked. I sincerely appreciate the ability to go grab the things I need for families 3 vehicles.

I had a warranty issue with a battery. I did not have the receipt for AAP or elsewhere. I was kind…read moreof difficult about part of the process for support without a receipt. Receipt found for another vendor after the battery was replaced. They sent me down the road with no further discussion. AAP employee(manager?) was calm cool and collected throughout. I can't say enough thanks after being kind of difficult myself.

Very fast service. Good price and convenient. I didn't have to wait long from arriving to leaving.read more

I believe I spoke to Adam over the phone regarding wait times for a flat tire he quoted me honestly…read moreand respectfully. I went to my nearest Discount Tire first but they were swamped so I came over here and although there was a wait for walk ins they had me in and out quicker than the estimated time & were transparent with updates and needs of the vehicle. Thank you!

2016 F150 with slip/grind in transmission. I explained to Eric the symptoms and he said he could…read moretake care of it. Gave me estimate and ETA. He was on time and no additional charges. Writing this after 6 months driving the truck and it still runs and shifts smooth. Thanks Eric and team!

Sorry to inform you Monroe Tire, the work your mechanic performed on my eclipse wasn't done…read morecorrectly. Everyone, I paid Monroe Tire for a motor mount and valve cover gasket. Soon afterwards there was issues. Took my vehicle to Midas a month later due to a significant amount of engine oil sitting on top of the motor and engine movement. They verified the work wasn't done correctly. When I called Monroe tire about the issue, the manager declared Midas was wrong. Took my car back to Monroe Tire for them to address the issues. They drove the vehicle decided all motor mounts were bad and thought best to replace all mounts. Paid for replacement of all 4 mounts, manager said he warrantied out a couple mounts still charged well over $500. Also, assured me the valve cover gasket was installed correctly. He said to resolve the issue with the oil he made an adjustment to the oil cap. The bandaid he applied didn't work. Left the shop and had drove no more than a mile and noticed the oil hand on my dash wasn't working. I've never had any issue with the hands on my dash before. Immediately turned around and went back to Monroe Tire for them to fix whatever they did wrong. The manager's attitude was on the lines of maybe I was lying. Not long afterwards felt some engine movement. Decided when it comes to repairing a vehicle, the guys at Monroe Tire have no clue what they're doing. Finally, I had to go to a reputable shop to have those issues resolved. And accept the huge sum of money I lost dealing with Monroe Tire. Just to let you guys know I'm very pleased with the shop that resolved both my issues. The valve cover gasket and mounts have been installed correctly. My engine no longer is covered in oil and no more movement.

Out of business! Left my repair unfinished and closed the doors! What a worthless way to do…read morebusiness!

If you make an appointment for a Monday morning and have to leave your motorhome at the center for…read moremore than a month waiting for parts. Why not take your motorhome back and then get a call that parts are in. Don't make an appointment if you don't have the parts to fix it on the day it is scheduled. Very poor customer service