I must say that I have had the pleasure of doing business with Batteries Plus…read more Bulbs for all my battery needs there in Alcoa, Tn. They made me the battery packs for two of my security devices and also helped me find the exact replacement for two watch batteries that I needed. The service I received was excellent. These folks know their products and then some! Yesterday I had gone into their shop to see if they could replace my ancient iPhone 6S lithium internal battery! It would not keep a charge and I even turned off all the applications and monitoring to see if that would save battery usage. I think the battery inside needed replacement. When I entered the store I was immediately greeted by Chad who I have dealt with before. He remembered me and asked me what I needed. To make a long story short, it didn't take Chad long to replace and charge my iPhone with a new lithium battery! I was amazed at the really professional service and staff there. I picked up the iPhone and and I am so pleased at how well my cell phone charged and yes, like brand new! Great service!

Excellent trouble shooting service. Customer oriented! Thank you, jim…read moreI would recommend and plan to return.

They were helpful and got what I needed. The cost was appropriate for the service needed,read more

I've been in this store many times now and I've always had such a great experience. Someone has…read morealways been willing to help me get everything that I've needed with a smile. This particular time though, Cleve helped go through the store to get exactly what I needed quickly and swiftly. I'll definitely come back time and time again.

This is the second time Dewayne and the the guys at Cell Phone Repair, (CPR) have helped us out in…read morea crisis. First time was when my wife's Iphone X took a header off her chair and went dead. They resuscitated her phone (pun intended) and offered us a deal on an Iphone 16. They did all the annoying stuff to transfer service and cloud connection. Sale included a life time screen guard that gave it's life during yet another drop and was replaced for free. Second was my laptop repair. I shut it down one evening and everything went black. Nothing when pressing power button, no charging light when plugged in, and battery swap did nothing. The realization of not backing up files more often hits hard! Dropped it off in a box, explained what happened, got a quote, they ordered parts and 10 days later I'm writing this review on it! Got a problem with your phone/laptop, try these guys out. Dewayne, from Larry and Kim, thanks isn't enough!

My cell phone is my life line to family and work most people these days. It was the day after…read moreChristmas and my phone would no longer charge or connect to my charging cord. i phone the store to see if they were open and the young lady on the phone was so helpful and just said bring it in we will take a look at it. I did, and wIth in 5 minutes of taking it to the back, she returned up front she simply smiled and open her hand up to show me that the top portion of my charging cord was "stuck" in my phone. I asked how much it would cost and she replied, no worries. Have a great day! wow, what amazing customer service

Manager Tammy and Assistant Manager Kristy are always very helpful locating the correct part for…read moreany auto repair I pay have.

I've been coming here for years. Clean and organized, a huge stock of parts, and friendly service…read more They will install your battery and wipers for free! The warehouse hub is close-by so if they don't have it, they can get it quickly

My family and I decided to switch from AT&T to Verizon; but prior to that, I actually was able to…read morehave Verizon under a 30 day trial service, while I still had AT&T. That allowed me to see if the service had gotten better around the Maryville and surrounding areas in the last 3 years. I have to say, they have come such a long way. The only trouble I had was porting over my husband's line. I was on the phone with AT&T yesterday for over 3 hours, to which I was hung up 3 times. They kept transferring me and transferring me, never really getting anywhere. I came to this Verizon store and Lloyd met us. I told him the issues I was having, that my husband could make outgoing calls but he wasn't receiving anything. At first, we thought we would have to get new phone numbers; but Lloyd knew exactly who to call, and got the same number that I used for my number to Port in for my husband's line. I can tell you that I am happy and pleased with Verizon and their kindness. Going out of their way and helping my family and I was huge! If I ever have any more issues, I am definitely looking for Lloyd in the future! We were in and out of there within 10 minutes. Thank you Verizon!

Good service great staff really nice the place is really clean the can handle problems in a secondread more

Just received the most outstanding customer service by Sam Heaton…read more My went to have her phone looked at concerning vm and ring times. Sam was busy, but found a way to immediately greet us. She quickly resolved the phone issue and then told us about the tablet promotion. We signed up for two. She then inquired if we had your internet service. I explained that we were on the waiting list. Much to her surprise, she looked into it and yes, our zip code said we could go onto the waiting list which we had been on for a year. Sam informed us that many customers in our area had the service and encouraged us to give it try under the 15 day free trail. Well, she was right! Got home and hooked it up, works great. As a former operations director for fortune 500 companies; i can honestly say she is an outstanding example of great customer service. Not only is she solutions oriented, but has excellent leadership skills as witnessed during our visit. What a valuable asset for T-Mobile! This is the type of team player every company would love in their organization. I would promote her in a heartbeat w/o question. Please ensure she is praised for her performance and share with the organization as the Poster Child of terrific customer service. Best, Gene "Hank" Heise COO, Operation Vet Rescue

We switched our phone to US cellular to T-Mobile use the hunters Crossing location was promised…read morethey would pay $200 for each phone to help pay off the other lines they owe 400 bucks. The manager took our old phones, never filled out the paperwork to have our contracts paid off So we are stuck with a $400 bill. I'm pretty sure the manager is taking the phones that you turn in and selling them for a profit. We were in store working with the manager to figure something out calling T-Mobile. I guess headquarters she would not talk to them even though she was right there they begged her to get on the phone. She would not this is a horrible store. I do not recommend Them for anything. I'm just trying to help someone out so they don't get taken like we did. I hate leaving reviews like this, but honestly, if you could give a -10, I would.

My teenage daughter and I were incredibly impressed and grateful for the fantastic service we…read morereceived on 9/29/2020. My daughter had dropped her phone and it was barely functioning. She needed it for some school communications as well as work for an internship that week and was concerned something had been damaged that would require a lot of time and $$ to fix. We couldn't make it to iFix It until close enough to closing time that I figured there was no way we'd have an answer, much less a solution, that evening. But Caleb was there, and he went above and beyond to identify the problem (for the most part it just needed a screen replacement) and then go ahead and handle the repair while we waited, voluntarily and without even asking us about the urgency of the repair. He immediately showed that 1) he could see what the issue was, 2) knew how to fix it, and 3) he cared. It's all too easy these days to find, and then complain about, poor service, or even ok service for that matter. I was so impressed by Caleb's professionalism in fixing the problem with the iPhone, and his willingness to spend the time to go beyond what he may have been required to do. That he was kind and personable all while making the repair was delightful. By the way, this was not my first visit to iFix It at the West Town Mall, and obviously I had enough trust to return for this repair, and now I'll be even more of a loyal customer. Thank you, iFix It, and thank you Caleb for your kind, quick, and thoroughly professional service. You brought us great relief to a worrisome situation, and the phone has been working perfectly since the repair.

Ever since they replaced my screen on my phone, it does not stay on. It keeps going off.read more

EDIT 10/31/22: After reviewing the case, Ubreakifix determined that it was indeed their fault that…read morethe HDMI port broke. They had us take the Xbox to the store where their advanced repairs are handled and fixed it properly at no additional charge. They also assured me that they would be training staff better so as not to improperly blame customers for damages. Original review: About three months ago, they "repaired" my son's Xbox by replacing the HDMI port. Unfortunately, they failed to secure the port. The reason I know this is that when it failed again and we took it back for repair under their warranty, they claimed that the port was "ripped off the motherboard." After receiving the Xbox from them the first time, we exercised the UTMOST care with that port and didn't even move the console after plugging it in. The only way that port could have been ripped off the motherboard is if it hadn't been secured properly in the first place.

I had an appointment for 10am here and i've been waiting at their door for 40 minutes and they…read morestill haven't opened their store. They were supposed to open at 10.

Excellent service! Excellent value! Eric tested the suspected hardware after a short conversation,…read moregave me replacement part price options, and taught me a couple of things about PSUs I did not know before. He is a super down-to-earth guy, and provided excellent communication throughout the entire repair process through text messages. I highly recommend. Edmund in Lenoir City : )

Took 2 all in one desktops for service and the service was done with quality a good person with…read morebetter customer service