Broke my wheel caps and backed my truck into something when I got new tires! Didn't even mention…read moreany of it. Found out when I got home. Learn to drive a stick!!!

service was not professional at all, cashier/mechanic showed no customer service, made me feel…read moreunwelcome for even shopping there for a last minute place for tires. on 4/13/26 asked the gentlemen for roadside assistance on a pair of new tires, i asked for the cheapest tires for a chevy cruz. he quoted me for $686.89, for a set of four tires. i asked 7 times if those were the only new pair of tires he had? for a 2015 chevy cruz? he said yes. wal mart has changed there values completely. and people are failing at customer service, customer support, don't have the right values or morals towards humanity. and Not having any sense of Godly values as our Jesus our savior has. please monitor your employee, to have better values towards and in the work place. Be blessed in Jesus name.

I've been here several times over the years. I've consistently had great service and advice. I…read morestopped in yesterday and was in and out in 1 minute - plus, they offered to handle the maintenance for me (adding brake oil). Big fans of the folks at Auto Zone!

Handy. Helpful, friendly staff. Decent selection of supplies. A little hard getting into if there's…read moretraffic, if you're coming from Polaris.

Very knowledgeable parts people with over 100 years of experience in the auto parts business.read more

Went to here to recycle used motor oil, something I thought was something every auto parts store…read morewas required to accept. I was told, we don't take used oil here, the city won't let us. Anyway, now I have to make another trip and it certainly won't be to come here again.

What can you say about an auto parts store... Well, this one is GREAT…read more I've been here a few times for different things, but today was a different occasion for me. I had some large scrapes of paint I needed to remove (my neighbor got too close in his car...). Before the guy would recommend anything, he wanted to go out to the parking lot and see the damage to make sure he was recommending the right products. How many sales people would take the time to do that??? Not many... Anyway, after only spending $12 I was able to remove all of the paint on my truck that didn't match my color... and of course save my neighbor a ton of money who was ready to file a claim against his policy for me. If you need auto parts, this is the place to go.

I gotta give it up for AAP. Trust me when I tell you that…read moresending Grandma here will please her. She will have a friendly individual walk outside and test her vehicle battery. Show her 3 prices or quality options of batteries. Then they will change her battery for her, and thank her for her business. This is the customer service with a smile that she remembers. Military discount. Coupons. Email coupons. FREE tool rental. Your vehicles info stored in the store computer, and online for you. All this.... and free battery testing, installation, wiper replacements, diagnostics, and more. I admit I have used many but not all the services. I do regret that there is not ONE universal network to share. If you see a part online that is available at another location not your own, you may be asked to re-input your data at this location also. I find the staff to be friendly and helpful. The have general auto knowledge, and store merchandise familiarity. Most visits are walk in. Tell them your vehicle info, ad the part you need. They offer good, better, best quality. Most will know of a special and tune you into a promotion("add $2 to qualify for a 20% discount"). Returns could not be easer. Mechanics always buy more than they might need, because you never know what you'll find when you get it apart. Just keep your receipt for the easiest process. Lots of specialty tools to rent for FREE. You pay for the tool as if you are buying it. You get a full refund after you return the tool set, clean and in tact. No daily or hourly rate. Family members that call me with an automotive question, I always send to AAP for a free diagnostic test, and the codes. They can tell you what the check engine codes mean. "Gas cap is not tight" Yes, that is more common than you think. Google your code before just handing it to anyone that is going to say PAY ME!

I went to advance auto parts and dropped off some used oil. They were helpful and even let me use a…read morecart that they had in the store. I didn't buy a thing there and everyone treated me well. I asked the girl who helped me if they had a tip jar and she said no, don't worry about it, I'm an old guy and you don't find this kind of courtesy much anymore. When I do need some auto parts, I am sure to go there!

Stopped by to pick up some cleaning supplies for my car. Was promptly greeted when I walked in and…read moreasked if I needed any help. Told the employee what I needed and walked me to the car cleaning section. A much more pleasant trip to this Advance Auto Parts this time around.

Great customer service. Keith was very friendly and went out of his way to help me. Thanks!!!read more

I've been here several times, and always been impressed with the helpful, knowledgeable staff…read more Selection is decent, prices are fair, and the place is well-organized and clean. Pretty easy across off Sawmill. This time I had to order a part since three different stores didn't have it. They were on top of things, it showed up the next day, and they made sure I knew about a rebate for it.

Not only is it close by in uptown Westerville, and they've got the parts I need, it will always…read moremake me nostalgic because my grandpa used to always used the local Napa Auto when I was but a kid. If you're a AAA member, don't forget to show your card for a 10% discount on most items. Really the only problem I've ever had was with the Napa brand wiper blade "Curve." It was supposed to curve and hug you windshield, but for whatever reason, they never worked. But their "Vista" line is much better!

Called to check if a part was in stock. Was told no. Came in right after and they had it. Got wrong…read moreinfo over the phone.

The nicest man helped me this morning. I think his name was William. He was intent on fixing my…read moreproblem and he did! The lady who was at the register when I went in was helpful too. These people have always been wonderful here.

(I wish that I could rate it at zero)…read more I went into this store today to buy approx. $120 in wiper blades for my 2 cars. while attempting to have the counter associate look up which ones that I needed, I developed a medical emergency which required me to use the rest room (I am a prostate cancer survivor.) Long story short, Christina the manager, pointed to the sign on the door which read, no public restrooms. Learning opportunity for Christina: Show some compassion when a customer says they need to use the restroom in an emergency. It would have resulted in a sale. I hope that she never has to endure the embarrassment that she caused me today. Based on today's experience, I will NEVER patronize another NAPA store!

Ordered a part online with the NAPA website saying the order would be ready in 30-minutes. Arrived…read morean hour later to pick the part up only to have the parts person (Paul) advise me the order was not ready. He said it would be another +2 hours if I cared to wait. (!!!) I asked why the NAPA website said the order would be ready in 30-minutes from the time I placed the order. He said the NAPA website has a default setting of 30-minutes but it is not always accurate. Wasted trip. Cancelled the order.