Solid customer service that broadened my understanding of my car and alternative options for it…read more Answered questions professionally and to the best of their ability. Quick oil change and updates throughout as needed. Great experience.

Broke my wheel caps and backed my truck into something when I got new tires! Didn't even mention…read moreany of it. Found out when I got home. Learn to drive a stick!!!

Handy. Helpful, friendly staff. Decent selection of supplies. A little hard getting into if there's…read moretraffic, if you're coming from Polaris.

I just walked out of the store. I went in with my bf, he needed stuff for his truck. At first the…read moreone employee opened the door for us. We looked for what we needed, i walked around because i didn't actually need anything. While my bf had a question, the guy answered it and attempted to look it up for us. After that we figured it out but i listened to the employees chatting while my bf finished up. The employees literally hate their jobs. It was the conversation they were actively having. The one guy who opened the door was complaining about how he handled a call with a customer, the was complaining about the job. The girl was agreeing. Then another employee walked in and literally said that he hated his job. Do not work in customer service if you don't want to handle customers... it's that simple. Your entire job is customer service, if you don't like it find something else, but complaining in-front of countless customers is ridiculous, and sad.

Very knowledgeable parts people with over 100 years of experience in the auto parts business.read more

Went to here to recycle used motor oil, something I thought was something every auto parts store…read morewas required to accept. I was told, we don't take used oil here, the city won't let us. Anyway, now I have to make another trip and it certainly won't be to come here again.

What can you say about an auto parts store... Well, this one is GREAT…read more I've been here a few times for different things, but today was a different occasion for me. I had some large scrapes of paint I needed to remove (my neighbor got too close in his car...). Before the guy would recommend anything, he wanted to go out to the parking lot and see the damage to make sure he was recommending the right products. How many sales people would take the time to do that??? Not many... Anyway, after only spending $12 I was able to remove all of the paint on my truck that didn't match my color... and of course save my neighbor a ton of money who was ready to file a claim against his policy for me. If you need auto parts, this is the place to go.

I gotta give it up for AAP. Trust me when I tell you that…read moresending Grandma here will please her. She will have a friendly individual walk outside and test her vehicle battery. Show her 3 prices or quality options of batteries. Then they will change her battery for her, and thank her for her business. This is the customer service with a smile that she remembers. Military discount. Coupons. Email coupons. FREE tool rental. Your vehicles info stored in the store computer, and online for you. All this.... and free battery testing, installation, wiper replacements, diagnostics, and more. I admit I have used many but not all the services. I do regret that there is not ONE universal network to share. If you see a part online that is available at another location not your own, you may be asked to re-input your data at this location also. I find the staff to be friendly and helpful. The have general auto knowledge, and store merchandise familiarity. Most visits are walk in. Tell them your vehicle info, ad the part you need. They offer good, better, best quality. Most will know of a special and tune you into a promotion("add $2 to qualify for a 20% discount"). Returns could not be easer. Mechanics always buy more than they might need, because you never know what you'll find when you get it apart. Just keep your receipt for the easiest process. Lots of specialty tools to rent for FREE. You pay for the tool as if you are buying it. You get a full refund after you return the tool set, clean and in tact. No daily or hourly rate. Family members that call me with an automotive question, I always send to AAP for a free diagnostic test, and the codes. They can tell you what the check engine codes mean. "Gas cap is not tight" Yes, that is more common than you think. Google your code before just handing it to anyone that is going to say PAY ME!

I went to advance auto parts and dropped off some used oil. They were helpful and even let me use a…read morecart that they had in the store. I didn't buy a thing there and everyone treated me well. I asked the girl who helped me if they had a tip jar and she said no, don't worry about it, I'm an old guy and you don't find this kind of courtesy much anymore. When I do need some auto parts, I am sure to go there!

Stopped by to pick up some cleaning supplies for my car. Was promptly greeted when I walked in and…read moreasked if I needed any help. Told the employee what I needed and walked me to the car cleaning section. A much more pleasant trip to this Advance Auto Parts this time around.

Great customer service. Keith was very friendly and went out of his way to help me. Thanks!!!read more

bought two cans of cermac paint and it should dry with in 15 minutes, two days later the paint…read moreis still running off. tried to return them and who ever was the person their, told me he had no way he could with out the store manager, why would you leave a store that no one in charge of to help customers, I hope this is not a advance new policy, are family had ran these stores for years and that would never happened. we would have been fired . This store needs a real shake up. or close the store.

Not only is it close by in uptown Westerville, and they've got the parts I need, it will always…read moremake me nostalgic because my grandpa used to always used the local Napa Auto when I was but a kid. If you're a AAA member, don't forget to show your card for a 10% discount on most items. Really the only problem I've ever had was with the Napa brand wiper blade "Curve." It was supposed to curve and hug you windshield, but for whatever reason, they never worked. But their "Vista" line is much better!

Called to check if a part was in stock. Was told no. Came in right after and they had it. Got wrong…read moreinfo over the phone.

Absolutely the rudest employees I've ever seen at an autozone, they were being just downright mean…read moreto other customers as well acting like we don't know what we're looking for when I had to repeat the part number 4 times just for this dumb manager to type it in right, it was literally 2 letters and 3 numbers and she acted like I was stupid cause she couldn't remember 5 numbers and letters in concession. Then the guy right next to me was told to "finish his sentence" like a child because the dumb girl at the counter didn't know what part he was looking for even though he very clearly explained it and she misunderstood. There's more competent employees at a McDonald's on Cleveland avenue than this store.

(I wish that I could rate it at zero)…read more I went into this store today to buy approx. $120 in wiper blades for my 2 cars. while attempting to have the counter associate look up which ones that I needed, I developed a medical emergency which required me to use the rest room (I am a prostate cancer survivor.) Long story short, Christina the manager, pointed to the sign on the door which read, no public restrooms. Learning opportunity for Christina: Show some compassion when a customer says they need to use the restroom in an emergency. It would have resulted in a sale. I hope that she never has to endure the embarrassment that she caused me today. Based on today's experience, I will NEVER patronize another NAPA store!

Ordered a part online with the NAPA website saying the order would be ready in 30-minutes. Arrived…read morean hour later to pick the part up only to have the parts person (Paul) advise me the order was not ready. He said it would be another +2 hours if I cared to wait. (!!!) I asked why the NAPA website said the order would be ready in 30-minutes from the time I placed the order. He said the NAPA website has a default setting of 30-minutes but it is not always accurate. Wasted trip. Cancelled the order.