Went to tuffy they gave me great service very knowledgeable more than most talk to Allen he's a…read moregreat guy he knows what he's doing

***THEY WILL CHARGE YOU DOUBLE THE PRICE THEY GET THE PARTS FOR***…read moreWill not be bringing my car back here and definitely will not recommend them to anyone. The service is poor and the workers have zero customer service. Everyone who works there acts like they hate their life and acted like I was an inconvenience by bringing in my car to get it fixed. They also over charge customers for their parts, and with labor added on to terrible service staff, it's just not worth it. I think it's time to replace the management and get some new friendly workers in there. Good luck bringing your car in here, if you want crappy overpriced half-assed work on your car, then this is the place for you.

I want to thank Kenji for helping my daughter tonight. My daughter got a flat on the highway coming…read morein for an interview with home 4 hours away. When she first got to having her tire replaced it was going to be 11pm before she was on the road back home, Kenji recognized the emergent need and got her in next and was on the road back home in 2 hours. As a mom I appreciate you working hard to give my daughter the best service

Outstanding service and speed! Really appreciate Paul helping me out with my flat tire. They got it…read morechanged within 45ish minutes from the time I got to Discount and got my second tire ordered for delivery later that same day! Honestly best customer service I have received!

Boyd's is an excellent place to have your car serviced. While visiting from NJ, I brought my…read moresister's Subaru Legacy in for an oil and filter change. Boyd's attention to detail had them check her engine air filter and I was mortified when they brought it out to show me how cluttered and filthy it was. It was obvious Subaru had never looked at it during Subaru's tune-up only months before. As someone who has always worked on his own cars, I can highly recommend Boyd's for their attention to detail, expert service and reputation.

The manager Don is top notch! Takes care of all our vehicles and my friends vehicles. Gives you…read moreoptions to work within your budget and lets you know the things that can wait and can't. Highly recommend!

I had some spare time before dinner so I decided to get my oil changed. They closed at 7:00pm and…read moreDana still took me at 6:00pm, I was very surprised. When I arrived, she greeted me with a huge smile and checked me in quickly, providing some small talk as well--she was super friendly, that's so rare to find these days. They have a nice waiting room with a Keurig coffee machine and water dispenser to help yourself. They provide the remote control for the TV to choose the program of your choice. My oil was changed within 30 minutes and Dana advised that I would require new tires soon. She recommended one of their brands and gave me a detailed estimate. I was out of there in 30 minutes--these guys are good!

Extremely disappointing experience. I came in with a flat tire and left with an overpriced…read morereplacement tire and a damaged TPMS sensor that the shop refused to take responsibility for. After the service, my TPMS warning light kept coming on, and I returned three additional times hoping they would figure out the problem. They never did. I finally took my vehicle somewhere else for a second opinion, and they discovered the sensor had been damaged. I wasted time making multiple trips back to this shop over an issue that should have been addressed from the beginning. To make matters worse, I witnessed an employee giving customers an attitude, including myself, simply for questioning the work being done. The lack of customer service and accountability was just as frustrating as the unresolved issue with my vehicle. Mistakes can happen, but refusing to take responsibility and leaving the customer to deal with the consequences is unacceptable. Between the overcharging, repeated wasted trips, and poor attitude, I would never return to this location and would not recommend it to anyone.

I needed tires... well, to the point I was having my pressure sensor go off every other week for…read moreabout 9 months. Yeah yeah. Get off my case, I'm a business owner... I'm busy. So! My dad recommended this Mr. Tire down the street from their house and I was beyond happy with my service. The man that helped me at the desk whom I believe was the manager, was one of the nicest, patient and friendliest people in automotive I have ever met. Super Kudos to you, dude. They told me it would be a little over an hour for my car to be done, was done exactly that. Their prices are on-point, they also offered extra things but never once tried to sell me things I didn't need which I haven't experienced in any of those places. Typically you're conned into getting all kinds of extras you don't need at all. Not this time. I'm beyond impressed with this place. It's hard to find genuine people who actually care about your car and getting you back on the road. I highly recommend Mr. Tire by Polaris! Way to go, guys!

Alec (maybe Alex) was amazing. We are in a rental car where each tire was at a different pressure…read morenumber. He helped get everything back to factory settings. Really appreciate his quick attention to detail even when in a high pressure situation with another employee. Keep up the good work, Alec. We appreciate you.

Amazing customer service. My husbands work truck got a nail in it and it had to be replaced same…read moreday. We were due for new tires and they talked through the options and got to work. They were done when they said they would be and didn't they to upsell us on anything extra. We got 4 tires for a really great price. Highly recommend

The store sold me faulty tires which they admitted. Will not honor replacement tires!! Poor…read morecompany. Kim Marshall

We've been coming here for years, and they've always taken great care of us. Whether it's an oil…read morechange, new tires, or any other maintenance, they always get me fixed up quickly and honestly. Everyone there is friendly, knowledgeable, and genuinely cares about their customers. It's hard to find a shop you can trust, and this is definitely one of them. Highly recommend!

I will never take my car anywhere else. Took it in for an oil change. He pointed out I needed new…read moretires ( I do need new tires). He could have done an"upsell" but he didn't. He based his recommendation on my driving history and usage, Kelly gave me a cost range, explained the differences and left the choice up to me. They do "take care of their customers". I know zero about tires,but, after his explanation I could see for myself why the old had to go. In the age of every man for himself, Grismer is every customer leaves with the confidence they were treated honestly, and provide a quality service

When reading reviews, it is important to remember that people's experiences with auto mechanics…read morewill always vary depending upon their individual circumstances and perceptions of the quality of services rendered. Most of the time when people come to a mechanic, their vehicle is broken down or need repair meaning they're already under a lot of stress about how much a repair will cost and frustrated they need a repair to begin with. Obviously, not many of us have money to just throw away and seldom do we expect the extra expense of a repair when the occasion arises. This being said, I've been to Tuffy Tire & Auto Service in Lewis Center twice now. Once to have a repair done and once to purchase new tires. Both times, the staff have been courteous, professional, friendly, and put in the extra effort to make sure my vehicle and purchase was right before I left. I have to say though, this last visit (September, 2020) was exceptional. I called about new tires for my vehicle and spoke with Brandon. Now, I know that for most, tires are simply the big round rubber things that hold air and keep our vehicle connected to the road. For me, as silly as it may sound, I had a specific look and functionality I was looking for in my tire purchase. Unfortunately, I didn't have much of a foundation to build on in terms of finding the right brand, warranty, and purpose (All-Season, All-Terrain, etc.). Brandon spent a significant amount of time with me showing me what was available, what would best meet my functionality needs and still provide the look I was after at an affordable price. After helping me narrow down my options and deciding what I wanted, the tires were delivered quickly and I got my vehicle in and out with new "boots" the same day. I can say without question that was a team effort because it took everyone (Brandon, the Tire supplier, and the technician) coordinating and working together to get it accomplished for me. I am incredibly grateful for every single person who helped me and put the effort and care into my vehicle. Thank you all! I will definitely be coming back to this shop.

In October of 2025, I had to get each of my brake pads and rotors replaced so I went to Tuffy in…read moreLewis Center and paid $1,281.90. About a month or so ago, so in late July of 2026, I began hearing a squealing noise from my cars around the undercarriage/tires at inconsistent times. After getting concerned, I took my car to the Honda Germain service center to get the sound checked out. They determined that it was due to "previous installer on pads and rotors installed aftermarket incorrect pad springs and bracket shims causing squeak." The Honda Germain shop stated that they "ended up replacing pads and rotors with Honda OEM ones. Noise went away afterwards on the test drive." I paid $700 for this repair. I can attest that the noise has since disappeared. Since this problems appears to be rooted with my initial service with Tuffy, I returned to ask for compensation since I was still within warranty period and either the incorrect pads were installed or the pads they installed were defective. I explained the situation and asked if there was any possibility of compensation for the $700 I paid and I was met with an immediate and firm rejection. The employee at the counter, Jeff, said that because I took my car to a different shop and not their Tuffy location to get the issue checked out and resolved, the warranty was no longer applicable. I explained that if service was done incorrectly initially or with a defective part, I would not want to get service at that location again. Jeff stated that I have no way to prove that the issue actually was with their servicing and that the part may have just been defective, and that Honda Germain could've just been saying anything to get me to pay. He stated this was a "he said she said" situation and that they could not be held liable if they had not examined the car and determined the problem themselves. While I understand their perspective, I am extremely frustrated at their lack of accountability. Not only did they dismiss my concerns saying that there was nothing wrong with the brake pads they installed and that Honda Germain was just trying to get my money, because there was probably nothing wrong with my car/their servicing, even though I stated I heard a squealing noise and was unsure of where it was coming from and I felt the car could be unsafe to drive, but they also claimed there was "no other part for [my] car" after looking up my service. Even if there was no other "correct" part for my car, the part they installed, that I paid for, was either faulty or incorrect, both of which I feel they should be held accountable for, as I simply took my car to my flagship service center to get an unknown noise checked out and chose to resolve the situation through them instead of the service center I was told completed the initial service incorrectly. I am extremely frustrated and disappointed with the lack of accountability, unwillingness to listen or reach a compromise, the dismissal of my concerns surround the safety of my car, inability to consider the idea that they may have done something incorrectly, smug attitude, implication that I was foolish for trusting my flagship service center (over them), and the badmouthing of said service center, implying they exaggerated an issue and only wanted my money, for an issue I audibly heard and brought my car in to be checked out for. I highly recommend you do not get any service done at this or any other Tuffy service center, lest they make a mistake, shrug off accountability despite warranties, imply you should have service with them again despite issues stemming from them, and dismiss and all your concerns while making you pay for trustworthy service you had to complete because of their mistakes.

If you looking for one of those fancy place with comfortable sitting, this is not the place for…read moreyou, but if you looking for an honest tires place, this is it.

I needed my tire changed and they changed it within 15 minutes. Fair pricing, and I felt they were…read moretrustworthy

Called at 9am. Told them the tire I needed. They found the…read moretire. Took my car in at 10:30am. They took me to my meeting and the car was finished when I finished my meeting. Great service and very friendly. John S.

I don't recommend, Not trustworthy! They didn't rotate my tires even though it was part of package…read moreI purchased and they said they did.