Both of my electronic parking brake motors died a couple days before I was supposed to make a cross…read morecountry trip. Out of 7 different shops that I called, Elliston was the only place that could get me in the same day. They were able to order new parts and fix my car before I went on the trip. Their service is great and I couldn't be more happy!

The owner was suppossed to meet my husband to get him set up with a U-Haul this morning at 9:00am…read more My husband showed up just before 9:00am and waited until 9:45am. He called the towing dispatch to see if they could get ahold of the ownder to find out where he was or what was going on. The dispatcher sent him text messages and called him and said she could tell that he read the messages but he never responded and never called my husband back. I called the towing dispatch again around 11:00am and the lady said she would have thought that the owner would have contacted my husband, so she sent him another message. As if moving were not stressful enough, we have to add this to the frustration. We had people lined up to help us load the trailer and still had to pay them because they showed up even though we had no trailer to load. This is total crap!! U-haul cancelled our reservaation and gave us a $50 credit. Whoopie!!! That does not even cover what we had to pay the people to help us load the trailer. Now our moving is postponed and the people we had lined up to help us are not available. Thanks for making an already stressful event even more stressful!!! This is a total lack of customer service and a total blow to our moving plans. UNBELIEVABLE!!!

Very professional and responsive. Repaired the plate under my car at a fair price and came to me.read more

Never showed for scheduled appointment and then made ridiculous excuses about why. Never ever rely…read moreon this "business "

I have had them tow a vehicle twice…read more Reasonable pricing and good service both times. Should have got drivers name, but completely professional and good to work with. The female who answers the phone was polite and good to work with too. Thanks for doing a great job getting me home!

Very quick response on a Sunday afternoon. First, they answered the phone (!) and quickly…read moredispatched a driver my way. The driver called to confirm exactly where I was, and arrived less than 30 minutes after I called. He took care loading and unloading my car from the flat bed. The price was very fair (being Sunday I thought it would be much higher).

I recently had the water pump replaced on my vehicle at Luke's Auto Shop. Unfortunately, shortly…read moreafter the repair, I discovered that a coolant hose clamp associated with the water pump had been left improperly installed. This caused coolant to leak into the engine bay and could have led to much more serious engine damage if it hadn't been caught quickly. A mistake like this is concerning because the cooling system is a critical component, and something as basic as verifying that all hose clamps are properly secured should be part of every final inspection before a vehicle is returned to the customer. That said, I also believe it's important to recognize when a business makes a genuine effort to address a problem. Once the issue was brought to the shop's attention, the service manager handled the situation professionally. While the original workmanship issue should not have occurred, he did what he could to make the situation right by listening to my concerns, arranging for the vehicle to be checked over, and working to restore my confidence in the repair. No repair shop is immune to mistakes, but how those mistakes are handled matters. In this case, the initial repair fell short of the standard I expected, but the service manager's professionalism and willingness to stand behind the work improved what could have been a much worse experience. Overall, I hope the shop strengthens its quality-control procedures to ensure critical items like coolant hose connections are verified before vehicles leave the shop. If they do, I believe they can provide a much more consistently positive customer experience.

I went to Luke's about a month ago, because I needed to get my transmission flushed. I was…read moreincredibly happy with the service. First of all, when you set up an appointment, you can request a loaner car, so that you don't need to wait there for the car, and I didn't have to miss work. I also saw a different rep ordering someone an Uber for a different customer because who didn't have appointment so there wasn't a loaner available. Secondly, I originally went in for a transmission flush. While I was at work, I got a text and email of the inspection they had done. The inspection was really easy to read, and gave me different levels of recommendations for other things that needed to be done. Some things were urgent, and some things were needed soon, but not urgent, and there were some things that were for maintenance only. On my lunch break, I called my service rep, and he was able to talk me through all of the things on the report, and explain things to me, because I am pretty illiterate when it comes to cars. I ended up also getting my drive belt replaced as well. But my rep made sure to let me know what the price would before I decided to go through with it. At the end of my work day, I drove my loaner car back to Luke's and picked my car up, and was on my way. Overall, the inspection report, and the loaner car I think is what really separates Luke's from the rest. When I've taken my car to get an oil change or the tires replaced at other places, i've always had to wait in the lobby and its a waste of time. I lost no time with Luke's and knew exactly what was happening to my car. Take your car to Luke's if you want incredible service.

The high reviews are certainly warranted. I take my vehicle to this place exclusively & have…read morealways had a good experience. The employees are always friendly & seem very trustworthy. The coupons do not hurt either. The text you receive, showing the areas checked, also give you piece of mind. I do not take my vehicle anywhere else.

Had to take my truck here after it broke down while driving to my parent's house. My dad being a…read moremechanic of 45 years I know a questionable shop when I see one! Unfortunately I didn't have very many options. After getting back on the road and to my parents. My dad noticed several bolts had been cross threaded or extremely overtightened. Place was way too high on prices. The front desk seemed clueless and unorganized. Place had a smell of wet dog and people that don't bathe. Definitely wouldn't recommend. Might want to make sure you take your truck to a reputable place!

Wow! This place is a complete rip off. $140 Oil change and tire rotation?!…read more Scheduled online, for a Friday just an oil change and tire rotation on my '17 Camry. At 110K miles I've had one every 5K miles.I've paid an average of $40-$60 over its lifetime but.. never $140. There was no quote online or in person I was ever given, I was in no way expecting $140. I told them this at the counter, and they said they quoted other shops around and they're all there. Ok.. uh no. Regardless I'll never be back. No communication, drop off 8am, vehicle was ready at 4:30(not a problem necessarily, but an opportunity for sure).

been going to these guys for about 3 years now and they're fabulous! everything from the service to…read morethe front desk is a well oiled machine. I also like how they have diagnosis updates they text you a link for so you can do your own research for those of us not educated about car maintenance. The service here really is from another time - the owner Jerry is a great guy he's even picked me up from my house a few times in the past which saved me a cab ride or long bus ride. will always return!

Got a quote and came back $3,000 less than what the dealers would've done on repairs. Really nice…read moreguys and communicated with me and my family

I took my car to The WOT shop for brakes. The guys there were Very knowledgeable and quick!!! Thank…read moreyou for doing such a great job!! I will definitely be back for my car needs!!

I had a flat tire in the Columbus area and he kindly asked to fix it. I am not from around here and…read moredon't know what I would do without his help. He was very efficient and kind.

From the owner: At KB Fleet Solutions, we bring the shop to you — whether you're at home, on the farm, or out on…read morethe job. Our team of experienced automotive and diesel technicians has years of hands-on knowledge working on everything from daily drivers to heavy-duty tractors and equipment. No more towing, no more waiting at repair shops — just fast, professional service wherever you need it. We offer a full range of mobile services, including: -Oil changes, filters & fluid maintenance -Brake & suspension repair -Electrical diagnostics -Battery testing & replacement -Tire service & replacement -Engine & transmission diagnostics -Emergency roadside repairs -Tractor repair & maintenance (Diesel & Gas) -Lawn mower & small engine repair -Groundskeeping equipment service -Preventive maintenance programs -On-site vehicle inspections From your family car to your work truck to your farm equipment, we keep your machines running smooth, safe, and reliable — all without you leaving your property. Reach out today to schedule a service and see why so many trust KB Fleet Solutions for honest, experienced mobile repairs!