Shout out to the manager, Jeff, and his team at this location of AAA Car Care Plus in Dublin. After…read morerunning some errands in the Perimeter Loop Plaza, my car was unfortunately not starting...There were clicking noises when attempting to turn the car on so the battery seemed the obvious culprit. I initially called roadside assistance, however, there would be a multi-hour wait. As fate would have it, AAA Car Care Plus was located within walking distance of where I parked the car. Jeff warmly greeted me, listened to my predicament, and sent a team member to meet me at my car to help with a jump. Thank you for the assistance in this situation!

It took them two whole days to fix 1 tire and change my brakes. It shouldn't take that long. They…read moresaid they didn't have all the parts. And then my tire pressure light was still on the car. They didn't know how to fix it. I can go figure out how to turn the light off myself...

Ryan and his guys were great. Older Chevy Cruze started misfiring and then ran rough then REALLY…read moreran rough and warning lights came on. Guys at NP did a total engine tune up with new plugs, wires, ignition coils, and some other things. Car's running great again and all in, parts and labor, $650 which I thought was very reasonable. Guys know their stuff, no upselling, just took pride in fixing our vehicle at a fair price. NP's my go-to shop for stuff I can't do or wanna do myself.

The oil change service itself was fine. However, I was out walking and saw my car drive by me…read moreheaded away from North Pointe Auto. It scared me because I thought my car had been stolen. I had left it unlocked in the NPA parking lot. When I returned to NPA, I told the manager I thought my car had been stolen and almost called 911. He told me it was out for a test drive. For an OIL CHANGE? He told me they always test drive every car. I knew this was a lie because I had been there before and I always wait outside for my car to be serviced. Never once had they test driven it. The manager then involved the owner, whose face told me that he'd never heard of a test drive for an oil change. But he naturally backed up his manager's lie. It turns out that the Audi mechanic's Audi knowledge is years out of date and he didn't recognize the yellow "check your surroundings" light on the virtual dashboard display. (He also didn't know the tire pressure placard was replaced years ago to just state the maximum allowable PSI.) So the mechanic drove my car to see if the light would go off. The mechanic joined in the lie that NPA always test drives a car before and after every service. He also claimed he had to drive the car to get the engine up to operating temperature. He apparently doesn't know the temperature gauge tells you this. The owner told me to get out and never come back because I caught the bunch of them in lies and complained that I had not authorized a test drive, or, even been informed that there would be one.

Great prices, honest about what needs fixed now vs. what can wait, and didn't try to upsell me into…read moreunnecessary repairs. He got my brakes and rotors done quickly and took the time to explain next steps with upcoming travel. It's always hard to find someone trustworthy, but I'll definitely be back!

Diagnosis was canceled because of the rain. They wanted to reschedule multiple days later so I said…read more"lets shoot for Thursday at 12 but if it cannot happen then I will be expecting some sort of compensation for the delays". I was hoping that would give me some sort of discount considering my car has limited function for about a week and it has been a huge inconvenience for me and for my job. I received the message "There'll be no sort of compensation it is highly disrespectful to say that. we are not risking thousands of dollars worth of tools getting damaged in the rain. we will send you deposit back and you can find someone else. find some human decency and learn how to talk to somebody". So that being said if you want someone who will not work with you and does not care about the inconvenience they cause, go with Mobile Mechanic Mike. However, if you are trying to find someone who will work with you and speak to you like an adult, Mike may not be the best choice for you.

Shout out to the on-duty manager, John, for his help with replacing the battery in my vehicle. He…read morewas prompt, professional, and friendly throughout my appointment despite my unexpected visit without an appointment. Overall, I was in-and-out of the shop in no time. I'm happy to share that my vehicle has been running well ever since.

Young manager tried to charge me for a free brake check. When I refused he said never come back…read morehere. The long time manager that retired a while back was a professional. He did a lot of work on our cars. But the young punk that replaced him is a rude idiot. He even said to me when I was waiting to be acknowledged said to me, I'll be with you soon as I finish with this old man. He said that outside while I saw an older gentleman in the lobby. This was about 6 months ago, maybe you fired him already. Good luck.

Took my Jeep here for its 150,000 mile service and a few other things that needed taken care of…read more This will be the only place I take my jeep

My wife's new Gladiator had wobble issues and the team @ Trail Quest installed new drag link, tie…read morerod & steering stabilizer. Dialed in alignment to solve our steering issues. Fast service & quality work. I recommend them for Jeep repairs!

This is NOT the repair shop for you if you want: - Your car…read morefixed without them causing additional damage - Your repair to be fully completed in less than 8 months - Your phone calls to be answered or your voicemails returned The shop left my lights on for 4+ days after completing my repair which killed my car's battery. They took zero accountability for their mistake and I ended up footing the $200+ bill for a new battery. At first, they tried to have my insurance pay for it (original damage had nothing to do with the battery), then said it must have just been an old battery. They completely ignored the fact that their own employee left the lights on causing it to die in the first place. I was reluctant to write this because I was optimistic that they would take responsibility for their mistake and make it right. Unfortunately, that's not the case. Take your business elsewhere.

Extremely fast turnaround! I went through Progressive Insurance, and despite some back and forth…read morewhile they finalized the updated estimate, the shop had my car repaired and cleaned in under a week--well ahead of the two-week estimate I was originally given. They repaired or replaced my passenger fender, front bumper, headlight, and mirror, as well as repainted everything seamlessly. Communication was excellent, with updates every couple of days to keep me informed--a level of service I truly appreciated as someone who is Type A and values organization and transparency. I highly recommend them to anyone in the area. 10/10!

There was a fine gentleman named Royce, who change my tire and balanced it super fast. He was…read moregreat, and very kind.

I rolled up with a flat tire and they immediately came out to help. They got the tire fixed quickly…read moreand had me back on the road.Thanks guys

I noticed my front headlight was out. I called and Zach said he could fix it if I got there before…read moreclosing. I got there and he had it fixed within minutes !! I was glad because it's raining and getting dark earlier now!

Costco had this as one of two locations to check my car alignment. Their tire techs said my…read morealignment had to be fixed for their warranty to be included on the tires. Came here, in and out in 15 minutes with the verification that it wasn't needed. No hassle, no fuss, no issues. Love it!

Was out of state and this was the place I could get the quickest service to what I thought was…read moregoing to be a big job. I was almost confident I needed a new belt or tensioner, but they diagnosed and just said I needed oil. While I still had 30% oil life, I approved the oil change and just like they diagnosed, the issue was fixed! They could have oversold me and my concerns, but they took care of the issue and ended up being way cheaper than expected!

Reasons I would not return : 1. Not being forthright. Mgr did not inform me that they couldn't do…read morethe service I requested. My car was sent to another shop. I would've appreciated an honest response so I could've taken my car to a shop that does wheel alignments. The car was aligned twice due to steering wheel not being straight while driving. 2. Owner admitted that an inspection was not done even though the repair order/invoice directly states it. He insinuated it was my fault because I didn't allow the shop to perform it. When a car is ready & the customer picks up their car. I would logically assume all the work is completed, including the inspection. 3. Lastly, the owner's attitude on the phone conversation was not professional ( insinuating I was part of the problem). Lesson learned: always confirm that the auto shop that you do business will do the work & not contract to another shop.