Got into a nightmare situation where my tire went flat and I had work in 30 minutes. Great service,…read moreguys were super chill. They did it for free since it was a dire situation

they are highway robbery & discrimination I need replace…read moreboth headlight bulbs for my car year:2016 make : Hyundai santafe they charged me $ 228.46 service was not Happy something not working so I went back there same day. I was so mad. And I went auto zone get the price for two little headlight bulus that $ 24.95 for two I will do it Legally reaction for discrimination I am 74 years old lady so angry. I live very close there but I told my neighbors don't ever go there they are terrible people.

SUPER NICE and professional :) I went to the Hilliard OH location with Tyler. Got an oil change &…read moremaintenance check. I was late but they were so friendly (which is always nice when it's 8am on a Monday) and cheerful when I called & when I arrived. Had a Groupon--I didn't realize my car doesn't work with the type of oil it was for (they also fully explained why, and they are correct, I just never thought about it before)--but they still took it & adjusted it & even gave me a little discount on top, because my car uses a smaller amount of oil. ALSO gave me a few helpful tips and just all-around great service, which makes me feel confident in their quality. I'll definitely be a repeat customer for other services as well. Also got it scheduled almost immediately after submitting a query on the website!

Wonderful customer service & fair pricing! Tony was extremely helpful and kind. We talked about…read morewhat was done and they didn't upcharge me for a package I didn't need. I was able to walk to Aldi's as they were working on my car. There are plenty of shops and eateries to in close walking distance if you don't want to wait in the lobby.

Thought tires were making noise, had them rotated, found it was a ball joint and front and rear…read moresway bar links. TD was able to get everything done in ONE day and price was very reasonable. Will be back!

We've been taking our vehicles there for over 10 years. We've always been very pleased with the…read moreservice they provided. It's really funny that only now did I realize why it felt like a family-owned business: it is one! LOL I'm a little embarrassed to realize we had not reviewed them earlier. With three cars, we see them several times a year to have our oil changed, not to mention tire replacements when necessary. Of course, they can do much more than that. Of years back, I know, they replaced a water pump for us. Good folks, excellent service, and clean bathrooms. No, seriously! You cannot underestimate the value of the latter if you choose to hang out for a few hours to use their free wi-fi while your car is being repaired. :-)

I'm the daughter of a mechanic and my dad was unable to service my car with him because he's in the…read morehospital. Because of that, I'm ABSOLUTELY weary of mechanics because I've been done dirty of ones who don't have the same integrity as my dad. Lots of unnecessary up-selling and repairs unnecessary for a rebuilt salvage title vehicle and TONS of scare tactics to make more money (very common with single women trying to get car repairs) That being said: my experience at Auto Emporium was a breath of fresh air after a ton of bad experiences. I had a general idea what was wrong with my car (difficulty starting/misfiring/stalling). They took detailed notes in what I could provide about the problem and instead of wasting time digging around, they reached back out to me for additional rounds of questions TO REALLY pinpoint what the root problem was. Too many mechanics are too stubborn to reach back out for questions of the owners which can help diagnose problems sooner - it's a huge time waster!! So having their staff with a running list of questions had my car fixed SAME DAY. That timeframe was absolutely insane to me. I love that they also took the time out to itemize EVERYTHING that came up on the inspection and while that did have a price tag, I now have a to-do list of the next repairs coming up so I can save up for them. It's relieving having answers for things that could be problems later. Additionally, since like-items were itemized I could pick and choose the repairs that absolutely needed to be done for this visit. One of my concerns was the hours of operation, but they have a great little lockbox system for car/key dropoffs. So don't let that deter you from using their services! All my in person/text/phone interactions were all great! My car is starting and running beautifully again after them flushing out my transmission system same day (which is a huge relief because I was trying to organize rides for 3am work shifts) That being said, if my dad is still out of commission for the other identified issues, I would totally come back and have them do the repairs.

Performed service on our Q3 and the turnaround was quick The staff at the front desk were…read morewelcoming and kept me informed of progress. The cost was a little higher than expected but not as high as the dealership I imagine.

-100 stars. Endangered the life of my new fiancée with their negligence…read more Brought my 2013 Subaru Legacy here on April 25, 2026 for a TPMS sensor replacement. Their techs also removed my left front wheel for a courtesy inspection (a wheel unrelated to the work I paid for). Fifteen days later, my fiancée was driving the car when she felt severe vibration. The left front wheel was so loose I could move it by hand - one stud had sheared off and the rim's lug holes were wallowed out from the wheel oscillating against the studs at highway speed. It was obvious the lug nuts were not properly torqued at installation. I brought it back the very next day. Their own written estimate documented "LF wheel stud broken... left front wheel spokes bored out... needs new wheel," "studs stripped," and "recommend towing vehicle" - then quoted me $384.14+ to fix damage their own technician caused. Manager Jonathan Pezzatta refused responsibility, claimed there was "no way to confirm" the shop was at fault, and suggested that because I'd used an impact wrench to snug the dangerously loose wheel enough to limp the car to his shop, I must service my own vehicles and was therefore to blame. The logical problem with that position: if the wheel had really been that damaged on April 25, his techs had a duty to identify and disclose it then. They didn't - because the damage didn't exist yet. I took the car across the street to Tire Discounters. Their ASE-certified tech wrote on the invoice: "REPLACE LF WHEEL, STUDS AND NUTS, WAS LEFT LOOSE BY ANOTHER SHOP." Total: $622.97 out of pocket, for damage caused by negligence here. A wheel coming loose at highway speed is a potential fatality, not a minor service mistake. I have photos, both invoices, and the loose wheel video. Complaint already filed with Monro corporate; AG/BBB and small claims to follow if not made whole. Get your wheels re-torqued elsewhere if you've been here recently. I have attached photos of the damaged rim and studs, a picture of the visibly loose wheel when I inspected it upon my fiancée getting home. I also have a video of the dangerously loose wheel before I tightened it - it's VERY loose. Ultimately, I'm just lucky my fiancée made it home OK. Be safe out there.

It has been a LIVING NIGHTMARE!!! I dropped off my car 4 days ago because of a strange noise. The…read morenext day they called me and told me there was nothing wrong with my car but I still asked for a second opinion. That's when the main tech came and drove my car, and heard my sound. He basically told me it has something to do with my shocks and structs. Since I have somewhere to be the next day. I asked him if it would be done the same day. He said yes, it will be done towards the end of day. That's when I agreed to getting my car fixed. It was been two days since that original date and my car still isn't fixed. I have to consistently call them to get any update. If I was aware of how extensive this repair would be I would've just gotten a flight so I wouldn't have to miss out on my own vacation. I called them yesterday because they again told me IT WOULD BE DONE THAT NIGHT and the man who answered the call told me that the original tech "fuck up something" and they have to get another tech to fix it. That absolutely terrifying to hear, god knows how much longer they are going to keep my car. I might have to miss out on my entire trip and on top of that pay 1700 for some "fucked up" work. I have literally begged on the phone for my car back, I don't want it fixed by them anymore, I can't trust that my car would even come back better, because who knows what the mystery tech messed up. I only came here because they put tires on my car and they were wonderful when it came to just that, but that was months ago, so I don't know what happened. I JUST WANT MY CAR!!!! UPDATE: 06/16 I called them around 10am and asked them about my car again and they were very persistent on the fact it will be done today. The man who answered the phone told me that nobody is leaving until my car finished. I tried to explain to them that they have been giving me empty promises this entire time, and surprise they are still not finished with my car. I had to pull up to the store CLOSED!! and nobody inside, since they never called me to give me an update saying my car was not finished. I have missed out on 2 vacation days so far. I might as well cancel my trip but I won't be allowed anymore time off. I wish they were just honest with me from the beginning and I would have never signed myself up for this crap. I could've been with my family but instead now im calling them every 2 hours asking for any update on my car. Update: 06/18 My car is finally finished, they only fixed one side and the noise is still there....They also replaced parts that had no business with being replaced, but they said they replaced them for "free" so sweet of them. I ended up taking a bus to visit my family because I couldn't wait any longer for them. Overall this whole thing was just pointless. I will never come here again.

I went to this place three times just to get an oil change…read more * The first time, I arrived around 10 AM, and they told me they were short-staffed and it would take a long time. They suggested I come back at 11 AM. * I went back at 11, and a woman told me it would still be about 20 minutes. I was busy, so I left. * The third time I came back, the same woman told me they would only change my oil if I stayed there the whole time -- otherwise, they wouldn't do it. She even said I had "come three times and affected their work." That makes no sense -- I had to come back multiple times because they were slow, not because of me. Instead of apologizing, they blamed me and even refused service. Very unprofessional and rude attitude. I'm very disappointed and would like to speak with the manager about this experience.

How is Valvoline consistently out of the oil my 2021 Prius needs. I got sent to Bethel road where…read morethere was a long line, I guess because they actually have the oil necessary to do oil changes?!

They were kind, got me in immediately, was able to patch my tire and completed my oil change…read morequickly. Great area to work while I waited. Highly recommend.

I scheduled an appt online and received a call from the manager confirming it. (This option was a…read moregreat!) The tire repair service was completed timely and I was kept informed of the progress. The repair has a guarantee for the life of the tire. Wow this will save me time and money in the long run! I cannot say this enough, this shop is great. I have used this shop for over 20 years and I have high trust in their business. I generally deal with Rayma, the manager and I trust her recommendations. Actually any recommendations made has always had the best intentions for me! Thank you for being there for me!