Customer service is way below par. I had my windows tinted 4/27 and everything went great. The installer (owner) said wait 3 days to roll your windows down and to let the tint adhere to the windows/get all the bubbles out. Great, right? Not exactly. After 3 days I noticed a defect on 3 out of the 5 windows. 2 of them had bubbles, and 1 had a botched cut at the bottom corner. On 5/7/2012, the installer redid the ones with bubbles but refused to redo the one with the bad cut. He tried to cover it up with what looked like sharpie and I told him to take it off because it looked worst then just the bad cut. I complained again that I was not happy with the solution and he still refused not to fix it. I also overheard him say that this is a shame to undo a good tint job to fix these minor things and complain to the other guy that was working there. Overall, I am shocked with the customer service that is supposed to have 30 years of experience. I am submitting a BBB complaint on this company. read more