I have used Parrella's's for many years I've always been very helpful I'm very well priced I would…read morerecommend them to anybody

My passenger side windshield wiper decided to break so replacement time. Parking lot was in good…read moreshape witg a large entrance/exit, located very close to the main village. I was greeted as soon as I walked in and was asked if I needed help. I declined as I only needed wipers. They immediately offered to check what size I needed based on my vehicle, which was nice as I was about to look it up and figured they probably would be faster than I was. Smooth transaction and I'll pop them on tomorrow when it's light out.

I place an order and they don't even show it in the system until a week later. When I all customer…read moresupport I reach someone who speaks poor english in South Africa!! They are no help!! Horrible customer support. i was promised delivery before they even show it in the system!!! They design it so you cannot talk to anyone who can actually help!!

Ordered directly from their website and received the wrong part. Returned it within a couple of…read moredays following their process (called first, obtained a case number, filled out the return packing slip, and sent it back with tracking). The USPS confirmed that they received it on August 14th. It is now 11/3 and just got off the phone and they have no idea when my refund will be processed. Last time I am buying from them. Horrible service.

Purchased a Husqvarna zero turn there a couple years ago. I sent it in for service and told the guy…read moreI spoke with it needed a deck belt. He quoted me $50 for the belt and 1/4 hour to install it. Later I get a call from the mechanic saying that was incorrect and both the belt and labor was more than I was quoted. Lastly he said it needed new blades and that one of them was bent. When I went in to pick up the mower I told him I wanted to see the blades. Neither he nor I could see any bent blade and at that point it was obvious they were just interested in selling me new blades instead of sharpening the old ones. Needless to say I will find somewhere more reputable to take my mower in the future.

Needed new brakes for my Hyundai Sante Fe, the dealership wanted $800. Good thing for me my husband…read moreis a mechanic. He called the dealership & verified which aftermarket parts they use, they answered with Napa. So he then called Napa (in Marengo). The guy quoted us $440 for all parts needed, but they weren't in stock. It would only take a day to get them, but we called the Sunbury location anyways. The associate was super helpful & quoted us $330 for everything! He said the items we needed weren't in stock but were on a truck & would be there by 1:00. We arrived at 2:00 to pick everything up & the associate had everything in a box waiting for us, including everything my husband would need to do an oil change on his truck. He was in & out in a few minutes & the associate even helped carry the parts to the car. Great prices & awesome service, we found our new go-to parts store!

Thanks for Gary for taking the time to train his employee while helping me order parts. I had been…read moreto a different auto zone location the previous night and they sent me away with out allowing me to order the part I needed pushing my repairs back another day. Gary was extremely helpful and even initiated an autozone rewards card for me over the phone so I could earn credit for my purchase. Good Customer service goes a long way. He even identified the person working in the evening so I knew who to work with when coming in to purchase more parts.