man, what an outstanding operation. I researched what I needed for my Audi, and Interstate had it…read more I walked in on a Saturday mid-day, gave him the item number, and in three minutes I was out the door. He was the friendliest guy imaginable. AND he gave me a discount without my asking. I expected the whole "it costs this much but you have to pay a core charge, you'll get that back when you return the old one" but nope. It was a very simple transaction. A couple of weeks later I take the old one back, because what else would I do with it. I just wanted to drop it off. A different guy, every bit as friendly as the first, said "hold on, it's worth something to you" and handed me a fiver. Are you kidding? I was just expecting to get rid of it, but I walked away five bucks to the good. 100% I would recommend this location to anyone.

I've been here twice now and both times they handled my problem accurately and timely. I wanted to…read moreleave a tip but I'm broke (this economy ugh) so, I'm leaving this review instead. I'll definitely return. Thanks fellas

They have new employees and the service is excellent now. I'm very happy with going there now.read more

I go to Advance more and more often, since I've generally had great service there compared to other…read morechains. This one was no exception. I had to exchange wiper blades since I got the wrong ones (who knew there were 12" front wipers? I needed a rear one.) Even though it was not out on the rack, they quickly located the one I needed. I'll keep this location in mind since it is handy on my way to work. Pretty much a standard Advance: not huge, but a decent selection of tools and accessories out front, and a huge parts area behind the counter.

If you want to sell your car, I highly recommend checking with Legacy Automotive. They recently…read morepurchased my late model, low mileage sedan. Their price for my car met my expectation of its value, the process was fast, and the staff was professional.

I purchased my vehicle from them almost a year ago. They got me into a nice car at a payment that…read moreI could afford and the loan process was very easy. The loan itself was for 2 years which I totally happy with....not a 5 year loan and several thousand down on something with 150,000 plus miles like another place I looked into (see the ladies in the commercials) I have recommended them to several people and will continue to do so.

I came for an oil change and was impressed by the clean waiting area with snacks and an arcade…read moremachine! The staff were super friendly too. It was easy to make an appointment online. I'll be back!

I visited to get an estimate on repairs. Spoke to current Manager. Time was around 430 pm. I listed…read morewhat I wanted done, he took notes and we agreed I'd return the next day. I returned at 11 am. Same manager was there and he said he's busy and can't do any spitballing of prices at this time. I've gotten estimates for the work needed and all estimates are around 3400. The manager was by any measure rude and impatient. Mission statement not fulfilled.

We needed assistance with changing the light bulb for our daughter's auto and Huy was so very…read morehelpful. He came outside to assist with removing the burnt out bulb and replacing it with the new one (they had in stock) we purchased from O'Reilly Auto.

The great place to get any parts for your car.. The staff or sales people are very helpful. I never…read moregoat a service like this at any auto parts. I would recommend anyone that needs help to fix simple things in a car especially ladies it is the place they would help you.

Came here for a pre purchase inspection on a vehicle. These guys are amazing. Super friendly,…read morereasonable prices and they took a lot of time to explain everything that was going on with the car to me. Very thorough and honest! Would absolutely recommend to friends and family.

I've loved using Westerville automotive for all things car since we've moved in down the street a…read morecouple of years ago. Super friendly, knowledgeable, and honest staff. I've always looked for a good mechanic to take all of my cars too, and I'm glad that I finally found them!

My husband and I took our cars in to check our brakes. Pete and another gentleman helped us. A…read moredifferent shop told me I need all new brakes and rotors, but NTB told me they looked great and did not need anything done. My husband's brakes were making an awful screeching sound, and it turned out a rock had gotten stuck in between the caliper and rotor. They took the rock out and didn't charge us anything for it. We were shocked at the honesty, kindness and great customer service. We will definitely be back when we need work done.

I went to this location because of its proximity, just ask them to do a simple tire change for my…read moreexisting tire. The guy out front was super friendly. But the guy who took off my tire broke a stud and then wanted me to pay for a stud that was broken, wanted me to pay $160 for another boat that he was about to take off that stated that he knew that stuff would break, so I came here with a plan to get something done but just left for the broken stud on my vehicle, told them that I just came out of surgery and I have a pump attached to me but didn't seem to care about that at all

Reviews are very positive. But my only experience is not. Made an appointment for 2:30. I was told…read moreit would be about an hour and a half for an oil change and tire rotation. Arguably a significant time for those jobs. But ok. Leave and come back at 4:00 and my car hasnt even moved. Ok, why take appointment if it has no value. Is my first question. Then when you drop the car off. Why not tell the customer that they are running way behind. It would of saved me bothering neighbors for rides I didnt need I wont be back

EDIT: Oxford reached out to me, and I appreciate their efforts to make things right. There was a…read morenumber of things this location did wrong, mainly boiling down to moving too quickly and skipping/missing important steps in the customer service process, but they did work with me on resolving these. They did replace the spark plugs on my car, as they'd replaced them previously and they were under warranty. I did choose to do the ignition coils myself, as I was able to purchase the same OEM parts significantly cheaper (25%) and do the job myself in ten minutes. ORIGINAL: Price gouging and predatory behavior. I've come to Oxford's multiple times before for scheduled maintenance with no issues, but I brought my car (~10yr old Honda, nothing fancy) over after hours urgently, because of an engine misfire and a 'SERVICE IMMEDIATELY' notification. When they opened and checked it in, they sent me an approval form for a $200 diagnostic charge, higher than I've ever had anywhere else, and not waived if you get the repair with them. I called for some clarification, and then a few minutes later found that they had started the diagnostic without getting my approval - apparently Kevin W took my asking a question as implicit approval. Annoying, but I was hoping to go ahead anyway so I let it go. A few hours later, I get another call from Kevin with the results of the diagnostic. I hadn't received an inspection report with details like I usually would have, and he said I needed new spark plugs and ignition coils, quoting me at around $1,100 for this. I can't give the exact value, because I was never sent the estimate, even after I specifically asked for it. I only received the inspection report at that time, but with no estimate or approval request. This is an absolutely absurd cost. I'm by no means a car guy, but this is something I can order all the parts for less than $130, and will only take an hour or so of my time. I have absolutely no idea what the hell they're doing that would make this cost more than $300-$500, at absolute most. Now, if they over-quoted me because they're busy and don't want the work - then just tell me that I'm either going to wait a few days or that I need to take it elsewhere. What this looks like to me is that they tried to take advantage and overcharge someone in a bind, thinking that I'd pay whatever they ask so my car was drivable again. I feel like the lack of a written estimate to look over before sports this. If so, this is predatory behavior from a repair shop, and I wouldn't recommend them to anyone.