A good friend needed help getting a battery for her vehicle. We drove to Advance and had my tools,…read moreso we could change it there and give them the old battery. We pulled in and were quickly helped. The gentleman who sold us the battery also changed it out for us, I didn't need to do it. Great service!

Incredibly rude and condescending staff. I went in and inquired about the price of a sensor. I was…read moremet with a great attitude when I asked if they would price match. If you have the option shop elsewhere, the staff is horrible and treats the customers terribly. When asking about things they are not helpful at all. They appear to hate their jobs very much and have no interest in doing it well.

They are really good now that they have expanded their space. I got there after hours the other…read moreday, and they opened up just to let me get something. I was super impressed. A lot better than the place next door.

Great customer service. I had to return a purchase and they treated me with respect and made the…read morewhole process very easy. I would not hesitate coming back to this store.

Charged me $7000.00 and did not even do the repair at all. After 17 months of false promises…read more I picked up my car. Never received an accounting ever. Plus they removed parts from the car while they had it. They don't know what they are doing.

paid $10,000 upfront for a restoration and it was a two week delay EVERY time i tried to contact…read morehim after he got the funds. eventually i hat to have the car towed back to my residence. he did absolutely nothing, but gave me a false invoice for the parts i had given him to install. THEY WERE STILL IN THE TRUNK OF THE CAR, when i finally got the car back. the false invoice was for $7000 and he gave me a check for the remaining $3000,.. it bounced. ...that's the kind of guy the owner is.

Dan is a genius! Fixes anything, and does a fabulous job! I won't go anywhere else!read more

My son just got his first car which was a Jeep that had no exhaust and was loud. Stouts fixed the…read morewhole exhaust for a great price and was done within couple hours of dropping it off. Great customer service and friendly staff!

The second Star is for the relatively polite and very patient customer service rep I talked to. I…read morewas on hold for 61 minutes before I got through to find out that they will not take returns past 90 days. I spent several of those 61 minutes checking the returns page to see if there was a time limit on reviews, and there was not. It may be elsewhere, but it should be on the page about returns. Frustrating. (I was trying to return something my FIL who recently passed on ordered.)

their return policy is a giant rip off. They kept 50$ out of $167 for the return of side view…read moremirrors. they had no specs on the size, I called before the order to get no information (just a rude guy getting me off the phone) and surprise - they would not fit. I lose $50. "no hassle" they call it. yep. as long as they make their money

My car broke down unexpectedly and they were able to diagnose the issue same day. We thought we had…read morethe right fix, but as we tried to drive off the lot the car broke down again. They reimbursed me the cost of repair anyway and made suggestions on how to move forward. HIGHLY recommend this auto shop. It is run by kind and very stand up people.

I highly recommend this mechanic! He worked on my vehicle and replaced my shocks and repaired my…read morerear AC line, and I couldn't be happier with the experience. From the beginning, he was honest, trustworthy, and genuinely seemed more interested in helping me than just making money. He took the time to explain everything, was upfront about what I needed, and made sure I understood my options. It's hard to find someone you can truly trust when it comes to car repairs, but I felt completely comfortable with him. You can tell he takes pride in his work and genuinely cares about his customers. If you're looking for a mechanic who is honest, reliable, and actually looking out for you, I definitely recommend him!