Everyone at 42 Automotive is nice, genuine, competent, and efficient. Great guys to do business…read morewith. I highly recommend them

From the owner: We are 42 Automotive, a used car dealer, auto repair shop, and auto body shop in Delaware, OH. With…read moremore than 33 years of experience, we strive to become our customer's trusted partner for everything automotive. Our used car sales department has quality used cars and trucks with easy financing. Our service department offers ASE Certified repairs, and everything from oil changes and brake repair to complex diagnostics and overhauls. Our collision center will restore your vehicle to the way it was before, in a timely fashion, and can work with any insurance company to make your life easy. Call, stop by, or view our inventory online!

Got a quote and came back $3,000 less than what the dealers would've done on repairs. Really nice…read moreguys and communicated with me and my family

I took my car to The WOT shop for brakes. The guys there were Very knowledgeable and quick!!! Thank…read moreyou for doing such a great job!! I will definitely be back for my car needs!!

Talked over everything he thought was wrong with our vehicle and what needed to be fixed. Gave us a…read morereasonable price and was fixed the same day it was dropped off. This place is a hidden gem and will definitely be my go to for any future repairs.

He replaced my daughter's strut the next day. Fast, professional service at a great price. We will…read moretake all of our cars here.

I will never take my car to anyone but Carlos ..he always…read moregets the job done within a good time period. I love this place he is always nice and gives you a fair price unlike the other auto shop that is close.

Carlos and his guys at C&O are amazing. My family and I were traveling through Ohio on a long road…read moretrip from California, when we had some unexpected vehicle issues that halted us in our tracks. Carlos went above and beyond to help us out and get us back on the road. Really the nicest folks over there. Very personable and knowledgeable, and charged us a fair rate. I truly trusted C&O every step of the way. I couldn't help but notice that all the locals passing by would come say to me "This does great work" or "If there is a shop that will get you fixed up its these guys". So true. Thanks Carlos!!!! You rock!!!

If I could put 0 stars I would. This company can be summed up by 3 words, inefficient, overpriced…read moreand inexperienced. I didn't even make it to the point of having them put new tires on my BMW. I ordered some tires from tire rack, and it chose precision as my shop. Per tracking info my tires were to arrive on a Wednesday. To get ahead of the curve of a busy schedule, I called to schedule an appointment for that day. They told me they wanted to wait until the tires arrived to schedule. Lo and behold, they showed just as tracking info stated, and could not get me in until the day after or Friday. They called me to schedule the appointment when the tires arrived and quoted 3 or more hours to mount and balance tires because they are "low profile tires". Upon telling them I would just pick up my tires and take it to another shop, they said "well they are your tires" and hung up on me. They are not customer friendly, and try to overcharge to make a quick buck. If you need a good tire shop located in Delaware, go to RNR tire on Sandusky st. They are fair priced, an absolute pleasure to work with and only seem to hire good knowledgeable technicians. RNR has my business for life, stay AWAY from Precision Alignment.

Just took my car in for an all around brake job. Car was done the next day and everything is…read moreworking great! They were transparent about all the work that needed done and are always happy to answer any questions I may have.

Matt and his service advisors Brad and Randi are truly an asset to the Delaware community. Not only…read moreare they fair, honest and reasonably priced but they actually care about people and their situations. Time and time again they have been amazing to our family of vehicles, as well as to those that are our friends. They don't charge a ridiculous rates per hour, and they only do the work that is needed and that is best for your vehicle. There are too many chains out there that all they're doing is trying to get your money and "inspect "your car for things that need to be fixed only because they want to make more money off of you and upsell you. That does not happen at Delaware Automotive because they actually care about the customer and repeat business. Their business is growing because of it. I hope they don't lose that about them. for now, this is the place to go for any automotive work in the area hands-down!

My cars brake fell out of my car and they sent a tow truck that got to my house in less that 30…read moreminutes. They were amazing on the phone and charged a great rate to fix all of my brakes. In total it ended up costing $890 and they are also working to fix my oil leak which I didn't even ask to be checked out and they will be seeing my next week about it. Amazing place I will be coming here for all of my car troubles!

Appreciate the thoroughness and conscientious work done on my car. Felt I was listened to and was…read morekept abreast of what was going on with my car's repairs. The cost was less than expected, which was a nice surprise. Great folks to deal with. Will be back for oil change soon. Thanks, Leroy's!

So...you know the movie cars? This place reminds me something that would be in radiator springs…read more They know their clients, they are honest and fair, and won't take you for a ride (sorry, couldn't resist). We drive a little over 30 minutes to bring our cars to be serviced here because we trust them and the prices are good.

For the past 2 years I've been taking my cars to Snappy's. The offer great service at a fair price…read more Most people think if repair shops as a go in for a service and walk out needing a ton of work done, that's not the case with Snappy's. They keep the owner up to speed on what is going on ie brakes needing replaced on next visit or what service they performed. They're also fairly cheaper than dealerships. This is definitely my go to for any services on my cars.

I wanted them to confirm that my problem with my vehicle was the actual part, not just the hoses…read moreattached. Instead they did a full inspection of the vehicle and charged me over $150! They didn't tell me up front what the price would be...I thought it would be free or nominal like other shops in the area.

I went to Luke's about a month ago, because I needed to get my transmission flushed. I was…read moreincredibly happy with the service. First of all, when you set up an appointment, you can request a loaner car, so that you don't need to wait there for the car, and I didn't have to miss work. I also saw a different rep ordering someone an Uber for a different customer because who didn't have appointment so there wasn't a loaner available. Secondly, I originally went in for a transmission flush. While I was at work, I got a text and email of the inspection they had done. The inspection was really easy to read, and gave me different levels of recommendations for other things that needed to be done. Some things were urgent, and some things were needed soon, but not urgent, and there were some things that were for maintenance only. On my lunch break, I called my service rep, and he was able to talk me through all of the things on the report, and explain things to me, because I am pretty illiterate when it comes to cars. I ended up also getting my drive belt replaced as well. But my rep made sure to let me know what the price would before I decided to go through with it. At the end of my work day, I drove my loaner car back to Luke's and picked my car up, and was on my way. Overall, the inspection report, and the loaner car I think is what really separates Luke's from the rest. When I've taken my car to get an oil change or the tires replaced at other places, i've always had to wait in the lobby and its a waste of time. I lost no time with Luke's and knew exactly what was happening to my car. Take your car to Luke's if you want incredible service.

The issues started some time ago when Luke recommended power steering service to my vehicle. The…read morecost was over $4,000. It was so high that whenever I went in there for additional service later, the customer service rep would remark about how much they had charged me for the work. However, despite the high price, the power steering system there after failed. Since the repair was still under warranty, it did not cost anything other than my time to get it repaired, but the concern was they admitted that they had used non-OEM parts, which was surprising given how much they had charged. After the power steering system was repaired, I took my car in for a brake job. Once again, I noticed issues. I took it back and discovered that the rotors had warped because they again used non-OEM parts. Shortly after getting that issue resolved, the power steering system failed yet again and once more it was due to using non-OEM parts. During one of the many conversations about these issues, the customer service manager told me they fired the original customer service representative who arranged the initial power steering system. I was surprised they would fire a customer service representative over the wrong parts being used. Then it occurred to me that they might be paying their customer service representatives a commission, which would encourage them to upsell price while reducing cost. That would explain why they kept using non-OEM parts on my repairs even though their policy called for manufacturer parts to be used. I then decided to do a little online digging and found that it does seem that Luke's pays a sales incentive to their customer service representatives. Job postings indicate a wage range from $50,000 to $125,000 and state that job skills must include overcoming objections. This would imply that the polite and energetic customer service representatives are paid to inflate price, reduce cost, and sell customers repairs that may not be needed. That certainly appears to be what happened in my case with multiple repairs. After bringing these issues to the attention of management, the service level I received decreased markedly. Twice I reached out to the owner himself via LinkedIn and was told each time he would personally look into it and get back to me. I never heard from him again in either situation. The customer service manager at the location I use promised to arrange a rideshare to pick me up from my office after the car had to be towed after the last breakdown, but the arrangement was never made, leaving me stranded at the office after hours. I arranged my own rideshare to get to the facility and retrieve the keys to a loaner car that was to be on site for me only to find that no keys had been left, thus leaving me stranded at their garage after hours. I had to hire another rideshare to get home and then return to the garage the next day to get the loaner vehicle that was supposed to have been arranged for me the day before. I have since called Luke's twice and left messages on their voicemail, inquiring about my service records so I could understand what other maintenance might be due on the vehicle. My calls were never returned. Certainly, being greeted with a smile, having a nice lounge to wait in while cars are being repaired, and having loaner vehicles available for those who do not have the time or desire to wait on premises are all great! It seems that the clients appreciate it. But at the end of the day, what we all want is a car that is repaired correctly, using the right parts, and at a fair rate of labor. We pay tens of thousands of dollars for a vehicle and must trust that a mechanic will do the right job without taking advantage of us. By apparently paying their customer service reps to inflate pricing and use cheap parts, Luke's has violated this trust. All the customer service hypein the world will not change that fact, and as I can no longer trust them, I will no longer be a customer.