I went for an oil change and it was maybe an hour before closing and the wait was minimal. I…read moreespecially like the fact they let me stay in my car during the entire change so i could see what was happening. This also allowed them to keep me informed on what they found during their basic inspection which included a basic fluid top off, tire pressure check ( as the last place I went to overfilled 3 of my tires by more than 6 psi, and deflated 1 by 3 psi). One trick that less scrupulous places try is an air filter trick to get you to change your air filter by swapping it to show you a filthy one they have on hand. They pulled it out in view and even told me the grit on there was minimal and I had about two more oil changes before it needed to be changed. Awesome! I had no issue using a digital coupon on my phone for the oil change. They informed me what type of oil the manufacturer requires, and we're very thorough. I will definitely come back. Everyone was extremely polite and professional. They were careful not to mess my hood lights I installed up, as those are installed with adhesive and pose a risk of shifting every time you open the hood. They listened to all of my concerns and answered all of my questions. I don't know how they do it in that small garage but there are approximately 4 people moving around between two narrow bays doing all of the services they offer and I have no clue how they don't run into each other. Their team communication was also good and allowed for what looked like smooth operation between them all. The oil change was pricey, even with a coupon. Anymore all basic car services seem to cost more than they used to and if I posed the skill and materials to do my own oil change, I would. But I don't and it is what it is and I choose them to get it done correctly. My only complaint was their sign was not lit up. It was after dark in December and it was hard to see where I was going to get there with how dark the parking lot is. I don't know if the timer was set for summer hours or if the sign doesn't light up, but for their safety and the customers, parking lot/auto waiting area and the sign should be lit after dark. They are located just past the light to get into the parking lot for the little Caesar's and Smash Burger at Sugar Grove Square. Thanks, team. You all were awesome.

Two cars in front of us when we pulled in. 50 mins to get on the ramps. Three cars behind us, one…read morein front on the ramp and the guy walked up and literally said, "you are going to be next after this car in front of you". Like, what? As opposed to the car behind us somehow jumping over us?

I've been taking my cars to this Goodyear location for years, and they've always taken great care…read moreof me. They always greet me by name when I walk in, which is truly rare in the Columbus area. And unlike most service shops, I don't worry about getting gouged - they always tell me what's essential and what can wait. It's nice to feel like you're actually valued as a customer. These guys know how to treat people, and you can tell they actually care about what they do!

I got a flat tire so brought my car in on the spare. I called ahead and they confirmed I could drop…read morein with no appointment. They were quick in getting my car in (20min all in?) patched the hole (FOR FREE), put my spare back in neatly and even pulled my car up after the service was complete. Fantastic service, friendly providers. Will definitely be back!

I got in and out fairly quickly! I only went in for an oil change today. The employees were all…read morekind and polite. They also didn't push super hard to get additional services completed. Just a standard ask without pressuring to get more which was nice! I cannot speak on the other services offered, but I recommend this location for an oil change!

No appointment but got right in on a Sat. morning. I had the online coupon for synthetic and had…read moreit done. I was talked into more than I went in for, but that's on me. Totally convenient and easy to drop $231.63. Oddly specific? Yes.

In and Out in a timely manner and with friendly professional services!!…read more Manager Rick and Tech Pierre were accommodating and precise with their recommendations on type of auto services needed for my car!! Entire Team of Technicians and Rick orchestrated a "PitStop Type" of Service without going to Nascar or some Motor City Speedway!! Lol...

Only because you have to give them 1 star to post. Told me I needed coolant change and I only have…read more6,000 miles on my car. And believe me, it went downhill from there. I was there for 4 hours. Coolant all over my engine, outside of my car, inside of my car--warnings going off that my car was overheating--they told me to come back to next day and talk to the manager. I had to have Valvoline drain and fill

Came in without appointment, with a cut on side wall, I was told it might be 3 hour wait, however…read morehad not choice but to wait. With in an hour I was done. Quick change tire that matched other four rear tires. I would use Tire discounters again without question.

I had a very frustrating experience at Discount Tire. I scheduled an appointment for 9:00 AM to…read morehave four tires replaced, and when I arrived I was told the tires I ordered were not actually in stock, even though I had been told previously that they were available. Because of that, I had no choice but to purchase a different set of tires that they did have available, which ended up costing about $200 more than the $1,100 I had originally planned to spend. What made the situation worse was the service afterward. Despite having a scheduled appointment, I was repeatedly pushed back while walk-in customers and others were helped before me. I ended up waiting around four hours, which defeats the entire purpose of scheduling an appointment in advance. On top of that, several employees were rude and dismissive when I asked about the delay. I understand that shops can get busy and that inventory issues happen, but the lack of communication, the extra cost, and the way I was treated made the experience extremely disappointing. If appointments are going to be offered, they should actually be respected, and customers should not be told tires are in stock if they are not. Unfortunately, this experience did not reflect good customer service. I hope management looks into improving both communication and how customers are treated.

This Valvoline gets me in and out quick,…read more The staff is super friendly, gives top-tier customer service

Got an oil change for the first time at this location ! Super friendly and informative staff. Will…read moredefinitely return

Wayne was great at communication. That translated into showing up as promised and communicating…read morewhile doing my brakes and rotors. My truck drives and brakes like brand new!!! Will definitely recommend

When I talk to him, his response was Nissan's transmissions always go out instead of just saying I…read moredon't know if I may not be able to help you or not and give me some positive feedback. He wasn't very helpful.

Quick service and very efficient. Price is reasonable. Service is severed with a smile.read more

My customer service experience was not good. " Welcome to…read moreValvoline " nonexistent!! I wasn't welcomed and didn't feel welcomed like the old crew used to do. "Hello sir how may we help you today?" NOTHING ! I didn't get nothing! All I got was raise your hood and open your door. My tires didn't get checked, fluid levels didn't get checked, tires didn't get touched, air filter didn't get checked. Customer service sucked. My experience was horrible! Where is the former crew

I wouldn't normally review a service like this but I just had to get on here and say what a…read morepositive experience I had. I've bounced around to a lot of different places to get my oil changed in the area -- either they try to upsell me on things I don't need, or don't complete the task in the estimated amount of time, or are just rude. I spoke to two different men while dropping off and picking up and both were professional, kind, and polite. My car was done on time. They even made sure I got the coupon that was running for an oil change (i was unaware of). I'm not sure what measures they take while grabbing your car, but as far as entering the building and dropping off / picking up, they are taking precautions for covid. The floor is marked for safe distancing, they wear masks, and there are barriers up.

Came in at 9 am for an appointment, for an alignment and oil change. After my services were…read morecompleted and I left. I get down the road and my steering wheel is way off to the left after "Bret" told me that it was straight. Don't lie to your customers. It's ridiculous. I come back and express my concerns and that I was pretty irritated, his answer was "well we can do it again if you want" no your gonna do it again. I paid $209.99 for a lifetime alignment, he was irritated that I came and brought my car back. Don't bring your car here ever. All the other reviews were correct about this place. Upper management needs to look into this crap. Unacceptable Firestone. I will be taking my car somewhere else after this!

Im extremely greatful to have found Wrench N Roll! Im currently living out of state and my (non…read moretechsavy) parents called me broke down at a gas station(suspected alternator). I wanted to avoid the cost of a town and trip to the shop so I called some local mobile mechanics and Wrench N Roll answered and said he was willing to get it done. His communication was excellent, price was amazing, and showed up, verified the problem, replaced the alternation and had my folks back on the road in no time! They couldn't be happier with his price and professionalism!

I have been taking my car to Paul and his team for a number of years. They are honest, dependable,…read moreand always giving me excellent service on my 5 speed 2008 Hyundai Tuscon. They have replaced the clutch, the brakes, the AC over the years and recently replaced the catalytic converter. Paul has also given me suggestions about newer cars for me to get in the future. I highly recommend Paul and his team!