Two cars in front of us when we pulled in. 50 mins to get on the ramps. Three cars behind us, one…read morein front on the ramp and the guy walked up and literally said, "you are going to be next after this car in front of you". Like, what? As opposed to the car behind us somehow jumping over us?

I have been going to Valvoline for years as I appreciate how I can go in and out, stay in my…read morevehicle, and they never push me to do anything I don't need to. There was a bit of a wait today, and the GM came out to each car to let us know approximate wait time which was appreciated. I waited about 45 mins before going in, but once I was inside, it only took about 15 minutes to do my oil change. Valvoline is really nice because they'll top you off if you consistently go with them, and if you come earlier than you need an oil change, they'll let you know.

Came here for a pre purchase inspection on a vehicle. These guys are amazing. Super friendly,…read morereasonable prices and they took a lot of time to explain everything that was going on with the car to me. Very thorough and honest! Would absolutely recommend to friends and family.

I've loved using Westerville automotive for all things car since we've moved in down the street a…read morecouple of years ago. Super friendly, knowledgeable, and honest staff. I've always looked for a good mechanic to take all of my cars too, and I'm glad that I finally found them!

Went to tuffy they gave me great service very knowledgeable more than most talk to Allen he's a…read moregreat guy he knows what he's doing

***THEY WILL CHARGE YOU DOUBLE THE PRICE THEY GET THE PARTS FOR***…read moreWill not be bringing my car back here and definitely will not recommend them to anyone. The service is poor and the workers have zero customer service. Everyone who works there acts like they hate their life and acted like I was an inconvenience by bringing in my car to get it fixed. They also over charge customers for their parts, and with labor added on to terrible service staff, it's just not worth it. I think it's time to replace the management and get some new friendly workers in there. Good luck bringing your car in here, if you want crappy overpriced half-assed work on your car, then this is the place for you.

Wow, the service here is on another level! The short version - They are caring, honest, thorough,…read moreefficient, and really put clients first while communicating every step of the way. The long version - I had a bad experience at a different shop where my first call was great but my on site experience was terrible so I decided to call around. Cody answered and really set the tone for a wonderful experience. He was kind and accommodating, but I was still skeptical. So I showed up and was greeted right away even though a handful of people were already in line. As another employee walked by, he also greeted us and let us know it would be just a couple minutes. The place is bright and clean with a very comfy waiting area that includes drinks and snacks. The line moved quickly and Mike was the one who checked me in. He took the time to find out what my concerns were and asked questions to get as much info as possible for the tech. Even with other clients there, Mike gave me his full attention and didn't rush, yet everything was efficient and thorough. You can tell he genuinely cares about helping people and that's the vibe I get from the whole team there. I was able to take the shuttle home even though the regular driver was off that day. Curtis (an advisor) filled in and was so friendly. At this point I was still holding on to a little of that skepticism because I've been a service advisor, I've had over 100 vehicles, driven over a million miles, and had work done in at least ten different states at countless shops. I know electrical issues can be difficult and some techs just push them out the door without doing any work. Luckily that's not the case here. I got a call from the technician the same day. He explained what was going on so far, asked a couple questions, and let me know what the plan was. Again, no rushing, just kindness, caring, and good energy. I'm sorry I didn't clarify his name, I heard Muño but I could be way off. Either way, as a customer, he was one of the best technicians I've talked to. I later got a text with the inspection report. It was clear, thorough, and had videos of my vehicle along with pre recorded videos that explained some of the systems and issues. Then I get a call from Mike and we talked about how to prioritize the repairs since I'm on a budget. He didn't try to make me feel bad for not being able to get some of the work done, he didn't change his tone and rush me off the phone. He was compassionate and gave me honest feedback about which things are safety concerns and which ones I can come back for when I'm ready. I am so impressed with the whole team at this location and love the fact that everyone communicates so well. I didn't have to call them once and I was able to text if I did anything. I don't think you'll find a more caring team anywhere. I've had plenty of good advisors, good managers, and decent techs individually, but in 30 years of vehicle ownership, I have not found a place where every single person down the line held the same standard of honesty and kindness. This is now my go to shop for everything and I don't even live nearby! So if you need work, even if you're 20 miles away, this is the place you need to go!! Side note, check out their site for easy scheduling or special offers.

They have the best customer service. Only bring my car here now for services. I got a tired changed…read moreat a different place and I had no idea they messed it up until I brought my car in for a tire rotation to Christian's and they fixed the issue for me.

I have came to this jiffy lube for 6 years some the best in the city and never had issue but today…read morewas a different experience. They usually keep a diverse staff but not to sound racist but today they had 4 white guys working and I like white people but they refused to do my oil change from profiling me. They made an excuse to not do my service because of my color. It's sad it's 2021 and we live in times like this. These people that I meet today did not represent your company well and gave me a attitude and smudge demeanor as I left didn't tell hey have a good day and any solutions. I came to this jiffy lube with this same car 5 other times and have receipts to show. Please contact me at 6143529737 my name is Keyshaun Marshall and I'm local professional barber in the area and well known. Horrible service but I won't let it change my day I will go to another jiffy lube thank you.

They do good work here and are usually pretty quick. This place gets busy on weekends, but they…read moreturn them over quickly. They do tend to push a lot of extra services, but I go in knowing that and what I want/need. My only gripe is my car's manual says change the oil every 7500 miles, but they insist on putting a sticker on telling me to do it every 3000 miles. Yet, they will quote my car's manual for every other service.

I got a flat tire so brought my car in on the spare. I called ahead and they confirmed I could drop…read morein with no appointment. They were quick in getting my car in (20min all in?) patched the hole (FOR FREE), put my spare back in neatly and even pulled my car up after the service was complete. Fantastic service, friendly providers. Will definitely be back!

Beware, this place will scam you! I booked an oil change to take advantage of a Goodyear…read morePresident's Day Flash sale. They didn't honor the flash sale price. At the time of the service I received an email with an increased price. Then when I picked up my car, they charged an even higher price. What concerns me most though is that the service technician said my air filters were "long overdue" for replacement. However, I'd replaced them just four months before the oil change. I refused the filter replacement service. When I got home I pulled the filters out and they look brand new.

Looked at our vehicle on the day we scheduled and called with qoute. Ordered parts to complete…read morerepair the following day. Paid for the repair at the end of the day and not a cent more than what was quoted. Nice to have a trustworthy service department to work on things I can't or don't have time to. Thank you for your excellent service.

Always great service and at a very reasonable cost. Much less expensive than taking a vehicle to…read morethe dealership.

Gustavo is a driven individual who is personable, knowledgeable, and was flexible with both the…read morescheduling and where the work was done. I got my front brakes and rotors replaced and he charged me the rate we agreed upon which was reasonable. He's easy to get along with and clearly knows his way around a vehicle. The work was done in a timely manner and he used quality tools and materials. Not only did he replace my brakes, he stayed around to make sure they worked and gave me a transparent pricing on the work done. I highly recommend taking your business to Mechadox, it feels harder to find honest mechanics nowadays so this experience was a breath of fresh air.

We needed our front brakes, Rotors and Pads replaced on our 12 Passenger Ford Transit 350 van…read more Gustavo answered our call, gave us a quick quote which was way under all the competition in the area not to mention he's running point on a Mobile repair shop i.e. He makes house calls!! Punctual, honest/transparent, quick, reliable, expert service, very competitive rates. This is next level convenience Highly recommend and we'll hit up Gustavo for our next projects.

they didn't screw my lid on and I found it laying in my engine, they also spilled oil everywhere. I…read morebelieve it was intentional because as I was leaving the lady cursed at me under her breath

Completely scammed me yesterday 6/29. As a woman going to an auto shop especially one like…read morevalvoline, I expect what they're telling me is truthful and knowledgeable. The mechanic helping me told me my 2024 Honda civic sport needed a full transmission fluid change because "Honda recommends them every 25,000 miles." To my surprise my dad was appalled that they charged me almost $200 when my CVT transmission fluid needs changed every 60-70,000 miles!!! Totally took advantage of me and it's disheartening because I've always gone to valvoline and they should've known that my car did in fact not need a $200 TFE. First negative experience there and enough to make me not want to go back. I could've waited another 4+ years before ever needing to change it. Do better.

Wayne was great at communication. That translated into showing up as promised and communicating…read morewhile doing my brakes and rotors. My truck drives and brakes like brand new!!! Will definitely recommend

When I talk to him, his response was Nissan's transmissions always go out instead of just saying I…read moredon't know if I may not be able to help you or not and give me some positive feedback. He wasn't very helpful.