Always super professional and friendly . Everyone is always upbeat. I don't get much done , oil…read morechange and sometimes I like to my tires checked and they always top me off. I wish they did more auto service o love going there. They sound cool shouting out numbers and all the stuff they do on my truck.

These guys are the best! I come here for my oil change often and they are always kind and efficient!read more

Need tires, shopped around, this place seemed to have reasonable rates. Called to schedule an…read moreappointment but was told their business was walk in preferred. I could make an appointment but they working on a week and a half lead-time. I got there as soon as they opened, was the second customer in line. Took about 90 minutes for tires mounted, balanced, and an alignment. Overall satisfied with the service. Price was comparable to other places, including dealerships. Friendly staff, too.

We had a flat tire on I70 on a road trip. This shop got me back on the road with safe, quality…read morereplacement tires within an hour! I very much appreciated their fast service.

Fire Dave, receptionist. Rude, lies, gave me back my keys…read moreafter 1 and half hour wait. Was quoted 1 hour total. Told me to leave when I asked for manager.

Last summer I had my air conditioning fixed at the Gahanna location while I lived in Columbus. In…read morethe meantime, I moved 90 miles away to Southeastern Ohio. The work they did had a 12 month guarantee, so I was still, and still am, within the warranty period. I contacted them a week ago and told them I have no air-conditioning in my car. They looked me up and said sure enough you are still under warranty, unfortunately you will have to go to the closest location to you..now that you've moved. They will do an inspection and then take care of it. The location closest to me is now an hour and 15 minute drive in Heath, Ohio. I contacted them and made the appointment and was there at 8:30 in the morning yesterday. I sat there for 4 1/2 hours waiting for them to tell me what was wrong and what they needed to do. I asked a couple times what the holdup was, and I was told they were trying to find a part. I said you haven't even told me what's wrong, so why am I waiting this long? I was dealing with a service adjuster named Nicole who was extremely curt and rude. Mind you, I spent $1600 to have my air-conditioning fixed last summer, and this facility comes back and tells me they will not cover it under warranty and now I need to pay almost $2000 to have my air-conditioning fixed again ($1915.16 to be exact). They told me The Gahanna location did not run die in the lines and there is a leak in one of the lines that cools the back half of my Ford Explorer. They even turned the screen around to show me what they found, and what needs done, and highlighted in red the screen said "prior store did not run die to check lines". I said if Gahanna messed up, then it should surely be under warranty. I asked her if I could take a picture of that screen so I had proof and she jerked the screen around and said absolutely not. I told them this was supposed to be under warranty, I'm not paying $2000 to have my air conditioning fixed, when I already paid $1600. And my roundtrip will be 2 1/2 hours. She said we will put the freon in for free but it's still going to be $1900. I'm super upset, that's a shady way to do business. I have contacted their corporate offices. This should be covered. Oh yeah, on top of all of that I never spoke to a supervisor, I never spoke to a manager. I was only able to deal with this Nicole (who should NOT be in customer service). She tried to explain to me that an air-conditioning system is like a heart, and when one of the veins is cut, you lose all the blood. I wanted to say, I'm not a freaking idiot. I know exactly what an air conditioning unit does and how it works. I expect someone from Firestone to contact me and I want my vehicle fixed.

Always polite and respectful . Use the service often for check ups. I wish they did more involved…read moreauto work , I love going to them !

Got great service and was thoroughly impressed by a mostly female crew! Friendly and professional…read moreservice. I will definitely come back.

Nice people - no sense of urgency. Quoted a 2-3 hour wait for a tire repair or what may end up as a…read morereplacement. Spent 6 hours waiting. (At least twice the quoted time as you may have noted. Again, the people who I interacted with were nothing but kind, genuine and helpful. But the time it took to get this done is unreal. To be fair, they did indicate (after I had already waited for 5 hours) "sorry man - we've only got one guy back there right now." That information would have been great to lead with, but I can't imagine they'd get much business if they disclosed that at the start of the transaction. Would not select this location again. HOWEVER - they did fix my tire. $10/tire (I guess 2 had screws in them?) One star because you can't rate 0 stars, and one additional star afforded because of Glenn's helpfulness, 1 more for Devin - kind guy.

This place is good! I can 90 percent of the time find what I need! they got good egg rolls and a…read morebunch of other stuff!

Don't believe the bad reviews. We have been taking our cars to the Freisner's for over 15 years and…read morehave never been treated with anything but honesty and respect. Jeremiah and his staff are helpful, knowledgeable and friendly. We recently had our truck in for an extensive service. We were given a loner car for 5 days while they made several repairs. Never a bad experience here and we will definitely return.

Bought a Subaru from here..big mistake. Within 4 days my dash lit up like a Christmas tree. It's…read morebeen 2 months and hundreds of dollars so far and no one can figure it out. Worset car ever.

Very dishonest, do not trust them, they charge you for what they even though they are unable to do…read morethe work

I went in for my front brakes in which they fixed well and they also checked other things out to…read morelet me know what was good and what would need attention in the future. They were very nice and respectful. I recommend to all.

I just got new tires (not from here) and one of my tires had a slow leak. I stopped here to have…read morethem fix it. The valve stem was leaking and the gentleman inside was amazing and providing great customer service!

TERRIBLE! They replaced my radiator and some hoses. Had to…read moretake it back to them twice after the work was done because it kept leaking! They replaced the starter. 2 weeks later, truck wouldn't start because of the starter coil wouldn't pick up. Sent it back in, but they didn't want to listen. Same truck...they performed an alignment and when I drove it home, it pulled worse than when I dropped it off. Took it to Firestone and they specifically commented on how far off the driver side front wheel was. Not sure what's going on with this Goodyear, but I'll never go back.

Great customer service. I had a flat on my zero turn and they repaired it without charging me. Took…read moreme in right away too.

Bowman was my go-to auto repair shop a few years back. They used to be fast (very fast) and…read morereliable / trustworthy. They do good work in general but lately they seem to have dropped the ball on speed and quality. I had a vehicle problem "fixed" only to have a do-over. I let it slide. The next time they sort-of fixed things but it still had issues. I brought my vehicle this last time and they wanted me to approve $2500 "just to get started" looking at the transmission and said they couldn't guarantee that would fix it.. I found a few videos online and diagnosed the problem myself, fixed the issue of some basic things (added fluid for $50, reset the transmission control myself in 10 minutes with no tools needed). I believe they lost a few key people there. They have newer mechanics that can't fix basic things correctly and i think trust the computer to tell them what to do but don't have the experience to do the basics. I felt taken advantage of. On top of that they didn't even call after a few days went by to tell me "the bad news" - to their credit they didn't charge me anything to look at it, but obviously they didn't even try. I won't be going back unfortunately.

The owner is very honest and reliable. Service is always thorough and I never second guess or leave…read morewondering if they were trying to pull a fast one over on me. Unfortunately we have had that situation at other shops before. Whether it's an alignment, detail, frame issue, re paint or other issue they always complete the work in a timely manner. The service here is top tier and something to be proud of. I value this shop and the knowledge the individuals working there have. Price is affordable and convenient. Highly recommend

We recently had debris hit the left frontend and hood of our Lexus RX350 while on the freeway. I…read morespoke with out Insurance agent and he suggested taking the car to any near by shop for an estimate. We received one for 6400$. When I informed our agent he referred us to an insurance estimator in Pataskala, Their price was 3600$. When I spoke to the Agent again, I wanted to get an additional estimate. He referred me to Pagani's in Downtown Newark. The Pagani brothers who own and manage the shop looked at the car, came out with a cleaner and removed EVERY SINGLE mark from the Headlight, frontend, hood and the protective clear cover on the nose. EVERYTHING!! It saved us our deductible and whatever increase in our insurance rate we surely would have incurred. Two different Auto shops wanted to charge us those outrageous prices for nothing more than elbow grease. The Pagani brothers refuse to except any money from us...... A Honest Auto Repair shop Jack V