I'm always for supporting the independent mom and pop businesses, and this Tuffy is owned and…read moreoperated by a Pickerington family for 30 years, so I know I'm getting good service and quality car care. Wes runs the front desk, the guy knows his business and cars. I will say, until you get to know him, he's very matter of fact and to the point, but best of all he doesn't try to upsell you and gives you your options or just sends you on your way if you need to contemplate next steps. I'm happy to support local and know that my money is better circulated here.

This is the most honest auto repair shop I've dealt with in my over 60 years of driving (I'm nearly…read more82 years old). Following a recommendation from my son-in-law after we moved back to Ohio, I started going there and will not consider going anywhere else. Several years ago I had a major problem, took the car in, and they gave me a quote that it would cost around $550. When I picked the car up the next day, the charge was only around $350 - total. When I asked why the difference between the quote and the final charge, they said that they got the replacement part cheaper than expected. Keep in mind that I authorized a charge of $550, they could have charged me the full amount, but they only charged the real cost of the part plus labor. Totally honest folks!

Horrible. Bad customer service. Overpriced. I don't recommend them . They told me one thing and…read morethen tried to switch it. He forgot that he told us that he would find out the problem with my ABS light for free and then give us an estimate. When i Told him i will come pick it up he went off without letting me explain i have to leave and will be gone for 10 day and I will bring it back after i return. He continued to over talk me, cut me off and wouldn't give me my keys until i contacted the Attorney General office the next day and let them know he was charging me for a service i didn't authorize and had proof of that. Waynes auto repair then instructed me to come pickup my truck within 24hrs or be charged storage. Moreover, they said in a written statement Waynes auto repair doesn't want me as a customer however my family and friends can come. https://youtube.com/clip/Ugkxt5XdjQTdoa-oolB8l7SUS2HiOcE6WbgD

High priced! But the boys get the job done! Come check them out! And may have a wait time on…read morecustomer line.

Great customer service. I had a flat on my zero turn and they repaired it without charging me. Took…read moreme in right away too.

Worse place to go for car repair. Lost hard to find cover…read morefor my truck. Did not tighten down control arm bolts. Dangerous! Insinuated I loosed the bolts. Liars ! Had to have car towed because it was unsafe to drive to another shop to have repaired. Never going back. Suggest you don't go there. Could be YOUR LAST ride if your bolts fall out.

After receiving horrible service two times in the recent past at Capital Kia, I was ready for a…read morechange. The only coupon I could find was here. So I called head to make sure that they had wifi and a spot to work from while I waited on the oil change. I was told yes. So I scheduled an appointment - which was available quite soon and easy to schedule online. I showed up at my scheduled time and my car was taken in for service right away. I was exceptionally pleased to see a woman working the front desk as well as a woman mechanic/technician working on my car. As promised, they did have wifi. However, it was not secure so I was unable to work. Dead in the water, I was happy that the oil change was done quickly and no issues beyond the air and cabin filter needing replacement were noted. I can handle both of those so soon I was on my way. They do have a work area with a coffee machine and TV. It is also located near Costco and other shopping stores at Easton so conceivably - if you had to wait a long time, there were things to keep you entertained. But since I just need secure wifi so I can work - it did not work for me. Not sure what I'll do when my next oil change in needed. Maybe ask the hubby to help me drop it off as it is still the best deal in town. OR if they get secured wifi, I'll happily return and raise the rating to 5 stars.

So. Insanely. Over. NTB…read more I have come here for maybe 2 years now and always gotten oil changes. That always used to go fine. Back in the spring I needed new tires so I looked to NTB because it was already a familiar store. They had a BOGO deal on tires so I swooped in and made an appointment for purchase and installation. Come to find out 4 weeks later my tires PSI is insanely low and repeatedly every two weeks. I finally brought it in to be inspected (to which I was laughed at "tires naturally get low in the cold weather" YEAH BUT NOT 12 PSI). Low and behold none of my tires were installed correctly and most of my rims were leaking air. Cool. Got it repaired, so i thought. Not so much. It is now very much so the fall and two of my tires are still leaking. Which leads me to this month. I finally had the time to take my car in and get an oil change and get the tires fixed again. Dropped it off during my appointment time, no problem, went to Easton to kill time for an hour and a half or so. Came back over to check on the progress. My car hadn't moved. Apparently they were understaffed and way behind. I mostly understand that but then a) mention it at drop off and b) grey out some of the extra appointments for the day to make sure you properly service the customers you agreed to see. I had zero time left to stay so i canceled and left. Again today, a free evening. Scheduled an appointment. Showed up 40 minutes early because i was in the area and figured"maybe this will help if they are understaffed again". Walk in and say my name... "didn't you get our message? We canceled your appointment for understaffing" -____- No message. One missed call at 5:20 (appointment at 6pm) from an unknown number. Don't know about you but i don't answer those (nor did i see it in time). No VM. Just an absolutely disappointing and stressful last month trying to right their mistake and get a fricken oil change. No more, NTB.

TERRIBLE TERRIBLE customer service! I dropped the car off in the morning and they don't start…read moreworking on it for 3 days! refuse to provide a loaner. It is impossible to talk to a human and the app is glitchy.

Worst experience ever! Collect far too much personal information just to look at a car.read more

To be honest I don't remember much, I was very excited and I was in and out of there so fast the…read moreonly person I remember by name was Dez. She was amazing! Before I could even sit down she put a frosty ice water in my hand and proceeded to show me my new car. She even got down on the ground on a 85 degree day to put my temp tag and plate holders on. Everyone was very friendly and the atmosphere of that place is very pleasant. I would 100% recommend anyone going here for a new car, especially if you can have Dez help, she really put her all into making sure every aspect of the deal was absolutely to my liking. She made the whole experience feel like something I want to go do again. Thanks Dez and Kelly BMW!

Don't go there for service. I booked a mobile service to have a light bulb replaced because the…read morewait for a loaner vehicle was six weeks. They cancelled my first appointment because the tech was off on the day I had scheduled. I rescheduled for the next week. Then the service guy argued with me that it was not a bulb but an LED that needed replacement and said they couldn't do that on a mobile service. He kept quoting the "headlight" not the indicator bulb. He tried to tell me that that the non-BMW dealer put in an "after market" part which is why it wasn't working. I ended up dissembling it myself and taking pictures of the Bulb that needed replaced. He quoted me $120 plus labor to replace a $6 bulb. He cited the "labor" to replace it but I had already taken it apart! They must think I'm stupid. I ordered the part and did it myself which is what I should have done in the first place!

I have used this Tuffy for years. Ran buy Joe Deirfield. Most honest mechanic I have ever dealt…read morewith. Doesn't try and sell you anything. Stands behind his work 110%. Has giving me rides home in the past. Has done minor work and not charged me at all. Super nice guy to do business with. Would recommend him to anyone in a heart beat.

Honest, dependable and affordable. All around good people. Have helped me out more times than I…read morecare to think about.

We used for the first time and we were satisfying with the service, they were fast, affordable,…read moreprofessional and accurate, the driver did respect our car, he made sure that we were alright and car was taking care accordingly. Thank you again and we will use you again in case of issue on the road​

My insurance company, Progressive, sent them a job to tow my vehicle.tow my vehicle…read more Progressive gave me an ETA of 10 to 40 minutes, then 5 to 35 minutes, then 22 minutes. 35 minutes, then 22 minutes. They never showed up. I sat waiting on them for between an hour and a half to two hours. I originally had tried to call them and got a voicemail. When I called Progressive back, they tried to call this company and also couldn't get an answer. Finally, Progressive said they would get somebody else to tow my vehicle, which, as of the time of this writing, I'm still waiting on them to call back. Not very impressed with either , at this point Edit: I finally called a local company and they came out within the hour. Still, not a word from "Fast Quality Towing"