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    Wayne's Auto Repair

    3.6 (16 reviews)
    Closed 8:00 am - 6:00 pm

    Services - Wayne's Auto Repair

    Auto brake repair

    Auto engine repair

    Auto exhaust repair

    Wayne's Auto Repair Photos

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    Beautiful 2006 DTS

    My experience at Wayne's was positive. I found Wayne's through a friend who has his car repaired there. I am a new customer only having a couple of repair jobs done. Both were of a serious nature and the car is running well. I will soon have to return because I was advised of a tentative problem.

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    1 year ago

    High priced! But the boys get the job done! Come check them out! And may have a wait time on customer line.

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    Ask the Community - Wayne's Auto Repair

    Review Highlights - Wayne's Auto Repair

    Nick has always treated us fairly, and given exceptional service!

    Mentioned in 3 reviews

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    Luke's Auto - The team at Luke's Auto Clintonville.

    Luke's Auto

    (93 reviews)

    Northland

    I went to Luke's about a month ago, because I needed to get my transmission flushed. I was…read moreincredibly happy with the service. First of all, when you set up an appointment, you can request a loaner car, so that you don't need to wait there for the car, and I didn't have to miss work. I also saw a different rep ordering someone an Uber for a different customer because who didn't have appointment so there wasn't a loaner available. Secondly, I originally went in for a transmission flush. While I was at work, I got a text and email of the inspection they had done. The inspection was really easy to read, and gave me different levels of recommendations for other things that needed to be done. Some things were urgent, and some things were needed soon, but not urgent, and there were some things that were for maintenance only. On my lunch break, I called my service rep, and he was able to talk me through all of the things on the report, and explain things to me, because I am pretty illiterate when it comes to cars. I ended up also getting my drive belt replaced as well. But my rep made sure to let me know what the price would before I decided to go through with it. At the end of my work day, I drove my loaner car back to Luke's and picked my car up, and was on my way. Overall, the inspection report, and the loaner car I think is what really separates Luke's from the rest. When I've taken my car to get an oil change or the tires replaced at other places, i've always had to wait in the lobby and its a waste of time. I lost no time with Luke's and knew exactly what was happening to my car. Take your car to Luke's if you want incredible service.

    The issues started some time ago when Luke recommended power steering service to my vehicle. The…read morecost was over $4,000. It was so high that whenever I went in there for additional service later, the customer service rep would remark about how much they had charged me for the work. However, despite the high price, the power steering system there after failed. Since the repair was still under warranty, it did not cost anything other than my time to get it repaired, but the concern was they admitted that they had used non-OEM parts, which was surprising given how much they had charged. After the power steering system was repaired, I took my car in for a brake job. Once again, I noticed issues. I took it back and discovered that the rotors had warped because they again used non-OEM parts. Shortly after getting that issue resolved, the power steering system failed yet again and once more it was due to using non-OEM parts. During one of the many conversations about these issues, the customer service manager told me they fired the original customer service representative who arranged the initial power steering system. I was surprised they would fire a customer service representative over the wrong parts being used. Then it occurred to me that they might be paying their customer service representatives a commission, which would encourage them to upsell price while reducing cost. That would explain why they kept using non-OEM parts on my repairs even though their policy called for manufacturer parts to be used. I then decided to do a little online digging and found that it does seem that Luke's pays a sales incentive to their customer service representatives. Job postings indicate a wage range from $50,000 to $125,000 and state that job skills must include overcoming objections. This would imply that the polite and energetic customer service representatives are paid to inflate price, reduce cost, and sell customers repairs that may not be needed. That certainly appears to be what happened in my case with multiple repairs. After bringing these issues to the attention of management, the service level I received decreased markedly. Twice I reached out to the owner himself via LinkedIn and was told each time he would personally look into it and get back to me. I never heard from him again in either situation. The customer service manager at the location I use promised to arrange a rideshare to pick me up from my office after the car had to be towed after the last breakdown, but the arrangement was never made, leaving me stranded at the office after hours. I arranged my own rideshare to get to the facility and retrieve the keys to a loaner car that was to be on site for me only to find that no keys had been left, thus leaving me stranded at their garage after hours. I had to hire another rideshare to get home and then return to the garage the next day to get the loaner vehicle that was supposed to have been arranged for me the day before. I have since called Luke's twice and left messages on their voicemail, inquiring about my service records so I could understand what other maintenance might be due on the vehicle. My calls were never returned. Certainly, being greeted with a smile, having a nice lounge to wait in while cars are being repaired, and having loaner vehicles available for those who do not have the time or desire to wait on premises are all great! It seems that the clients appreciate it. But at the end of the day, what we all want is a car that is repaired correctly, using the right parts, and at a fair rate of labor. We pay tens of thousands of dollars for a vehicle and must trust that a mechanic will do the right job without taking advantage of us. By apparently paying their customer service reps to inflate pricing and use cheap parts, Luke's has violated this trust. All the customer service hypein the world will not change that fact, and as I can no longer trust them, I will no longer be a customer.

    Van Dyne Automotive - Meet the Owners: Micah & Lindsay

    Van Dyne Automotive

    (4 reviews)

    Northland

    Great service. Honest and straightforward with us. Highly recommend them to anyone needing an…read morehonest trustworthy and yes even cheap repair come here.

    I had my car at three other mechanic shops, one of which is a dealership, none of them could figure…read moreout what was wrong with my car after days of looking and charging me for expensive tests. Discouraged I would ever get my car fixed, I was recommended to Van Dyne Automotive and was assured if anyone could fix it, they could. It's a small place and I had never heard of them before but I took another chance and I am very happy I did. The mechanic Brian was very busy but fit me in right away, I was waiting on my friend to pick me up as I figured it would take days to figure out like all the other places did, but before my ride arrived, Brian had already found and repaired the issue that was making my car run so badly. I was shocked and in disbelief, but he assured me that it was definitely what was causing the problem, he explained it all to me but I don't remember what it was, it seemed complicated to me but Brian said it a simple repair that the other places missed. I don't know if he has magic powers or is just really awesome at his job, but my car has never ran better, it's smoother and quieter than it was when it was new! I am so thankful for finding this place, I only spoke with Brian as he was the only one there, I don't know how he manages to do it, as he was fixing cars, answering the phone, and checking people in at the front desk, but he is my hero for helping me even when he was so busy already, he didn't even charge me for the magic he worked! I offered to pay him anything for helping me save my car and not having to buy a new one, but he declined and said he was happy to help. Magic hands, friendly, and handsome, too bad he isn't single, lol. Van Dyne Automotive has a new customer for life! One mechanic did what teams of others at much bigger places could not, the difference was finding a professional magician that knows what he's doing. I will be sending all my friends and family as well as everyone on campus to you for all their car repairs. I can't thank you enough for saving my car!

    Wayne's Auto Repair - autorepair - Updated May 2026

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