I bought a new battery from this company for my 2018 Audi Q3 in November 2025. January 2026, I have…read morejumped my car more than 12 times in the past two months, 10 of those 12 have been the last week or so. had a couple people who work on cars take a look, surmised it was either a bad cell in the battery, possibly the alternator. Called Howland, since I bought the battery = +$700 less than 3 months prior, and told me to bring it in, would NOT CHARGE ME if needed new battery, b/c under warranty. (OTHER THAN having to jump it, the car was driving the same as before when I bought it January of 2025 - no leaks, everything electrical was same, no issues. I was even told by a few "audi experts" via websites and over the phone when describing the non-starting issue it COULD POSSIBLY even be [simply] the extreme cold Ohio is experiencing this winter, though I was not buying that - in 46 years on this plant, driving for 30, and growing up in OHIO, of all of the vehicles I have had/driven/owned, NONE have NOT STARTED BC OF THE OHIO WINTER CHILL). ANYWAY, get the car towed by Jae's last Sunday night from Heath Walmart parking lot, Monday a.m., I call Howland, tell them the car is on their lot, urge them to please fit me in b/c I have two very important appointments the next day, one for my VA therapy, the other for a civil matter downtown. They got me "IN" and proceeded to spin some made-up story about the oil filter having been "punctured" and the pics they sent to me to go over the "diagnosis" the mechanic found showed this "punctured oil filter" and that oil had been spewing all through the engine compartment , mainly the passenger side, and not only was that an issue, but the lever/pully that goes in ONE DIRECTION to engage the battery IS ACTUALLY GOING FREELY IN BOTH DIRECTIONS, which leads to me having to either pay $928 plus labor to replace that "lever/pully" or, replace the entire alternator, something upwards of $1300 plus labor....People, Ohio just experienced our first Winter of 25-26 snow storm a little more than a week ago - I have over a foot of snow in my yard, where I park, ACTUALLY, WHERE MY CAR WAS STUCK....and after getting shoveled out of that spot, snow packed clear up and beyond my wheel wells, THERE WAS NO OIL SPOT, NO OIL SPILLAGE, NO BLACK ANYTHING, ANYWHERE! Back to the story...I asked how much to replace the oil filter, top it off? (it was due for an oil change, anyway, I just hadn't gotten to that part yet as I was more concerned with getting my car to actually START first...) and Micah quoted me for like $63 and change or something like that. done. cc info over the phone, proceeded to get a ride out to the shop to pick up my Audi. the second I put it in drive, i am not even out of the lot yet, I am waiting on traffic, and I am using both feet - one on the brake, the other giving it gas - so it doesn't die on me.....every stop light on 79 to Hopewell, the light at Hopewell and National drive/13, the light at ISABELLE AND NATIONAL DRIVE, THE STOP SIGN AT 2ND STREET, AND THE CAR i HAD TO SLOW DOWN BEHIND BEFORE MY STREET, THE CAR DIED. EVERY TIME. i HAD TO PUT IT IN PARK, TURN IT OFF, RESTART IT, AND GUN IT BEFORE IT DIED. Their mechanic did this. it was their mechanic that punctured the oil filter, felt bad about making a huge boo boo like that, and that's why they didn't charge me the LABOR for replacing the oil filter/topping off the oil. THEY WEREN'T DOING ME A FAVOR. THE PROBLEMS i AM NOW HAVING ARE NOT BECAUSE OF THE TIMING CHAIN; i DON'T NEED A NEW ALTERNATOR OR BELT. THEY FUDGED UP AND WHAT THE HECK AM I GONNA DO ABOUT IT?! i AM A DISABLED NAVY VET WHO HASN'T WORKED SINCE 2016! i AM ON A FIXED INCOME, WITH NOBODY TO HELP ME BESIDES ME AT MY HOUSE. i CANNOT DRIVE MY CAR. i CAN'T AFFORD TO PAY SOMEONE ELSE TO LOOK AT IT! THIS BUSINESS MESSED UP MY PERFECTLY EXCELLENT RUNNING, IN PERFECT SHAPE, NOTHING WRONG WITH IT BESIDES NEEDING A NEW BATTERY CAR AND i CAN'T EVEN SELL IT, TRADE IT, NOTHING! DON'T GO TO THESE "EXPERTS IN EUROPEAN CARS." YOU MIGHT GET THE SAME IDIOT WHO MESSED UP MY CAR!

I feel like I have finally found an honest garage to service my Mercedes. I was having problems…read morewith my car hesitating to start for months but after several past negative experiences with the Mercedes dealership and Oxford Automotive, I had no idea where to take it. The Autohaus had serviced my husband's vintage Mercedes several years ago so I called and talked to Micah. He was friendly and knowledgeable and gave me an appointment that fit my schedule. They were able to diagnose and fix my issue at a reasonable cost and in a timely manner. What I appreciated most was Micah's detailed explanation of the issue and his honesty (didn't tell me there were a dozen other things wrong with my car). I am relieved that I have found a garage that I can trust.

Great communication, timely service and fair quote. I am very happy with my experience at Pagani's…read moreDowntown Car Care.

The owner is very honest and reliable. Service is always thorough and I never second guess or leave…read morewondering if they were trying to pull a fast one over on me. Unfortunately we have had that situation at other shops before. Whether it's an alignment, detail, frame issue, re paint or other issue they always complete the work in a timely manner. The service here is top tier and something to be proud of. I value this shop and the knowledge the individuals working there have. Price is affordable and convenient. Highly recommend

Excellent. Explained everything, pricing very reasonable, car runs great. Didn't try to talk me…read moreinto "extra" services. Very courteous and super nice.

Have taken them two different vehicles now and have been pleased each time. Service was quick and…read morecourteous. Will be back.

I need to say thank you. This morning I woke up in tears because I was stranded in a town I've…read morenever visited, with a completely disabled vehicle, and was 17 hours from home. My husband and I had no idea what today was going to look like or if/when we'd make it home. I called Statefarm and they recommended I take my car to your shop. When we called we talked to Julie in the Collision Department and she went above and beyond to help us. She walked us through our options, spent a long time trying to find us an available rental car, and at one point was even planning to drive us herself to Hertz after she got off of work. Because of her, we were now on our way home in a rental car and are able to pick out vehicle up at a later time. She completely turned an awful day around for me. Her customer service is beyond anything I've experienced before and I owe her the world. Give this woman a raise, promotion, or whatever you can give her. She deserves it!

If I could leave 0 stars I would. There is a reason it's rated so low. In January 2025 I took my…read more2018 Honda Accord that had NO issues in for an 100k mile service package, and 4 brand new tires put on, all for 4k. At the time my car had 120k miles on it. Ever since this service was done I have had to constantly come back with different issues every time. First it was tire censor issues probably 3-4 times and each time having to pay a diagnostic fee of $200 just for them to tell me they fixed the problem and didn't. Then in November of 2025 my dash was lit up like a christmas tree and wouldn't go over 25 mph. They towed it in and told me I needed a new transmission. 5k later, not even 24 hrs later , every light on my dash was back on, but it would let me go over 25. they towed it back in, claimed they fixed it, got it back again, and you can guess, 24 hrs later again lights on the dash. After sending it in for a 3rd time they finally got it right. This time it lasted for about 3 weeks. Tire pressure issue would simply never leave my dash, and the sounds it made when I would turn was genuinely concerning. I took it to another place and they fixed something with the turbo and my car had never ran better, but they told me all of my tires are now bald. My car has 150k miles on it now. So not even 35k miles later and I have bald tires, I called and there's no warranty! Honestly just go anywhere else. This place and family does not care to f**k people over, and after talking with many people I haven't heard a single good thing about them. Don't waste your money or time.

While driving from New York to Cincinnati we had a blowout on 70 just outside of Zainsville. I…read moreyelped and found tire discounters The staff was polite. Efficient and very helpful with helping us choose the correct replacement tires for our van. They correctly told us of the lengthy wait time We went next door to the bob Evans The waiting area had coffee and magazines and a tv. The bathroom was very clean I recommend this store

Need tires, shopped around, this place seemed to have reasonable rates. Called to schedule an…read moreappointment but was told their business was walk in preferred. I could make an appointment but they working on a week and a half lead-time. I got there as soon as they opened, was the second customer in line. Took about 90 minutes for tires mounted, balanced, and an alignment. Overall satisfied with the service. Price was comparable to other places, including dealerships. Friendly staff, too.

Deke's is the only place we go to have our cars serviced. They are Honest, Professional and very…read moreflexible with my family's crazy schedule. We have had multiple vehicles over the years and they have been able to always exceed my expectations.

Wouldn't take our vehicles to anyone else in the area except to Deke's. Honest evaluation and…read moretroubleshooting of the problem(s), fair rates, and great to work with. We've had multiple vehicles into Deke's over the years and have been completely satisfied with every experience we've ever had.

This is one of the rare repair shops that are honest. They never overcharge. I have taken over 8…read moredifferent vehicles there over the years and always happy when I leave. Just awesome!

My son was traveling from Pa to Ohio and the car broke down in Hebron Ohio. I searched for a repair…read moreshop in the area and McDonald Truck and Auto had great ratings. They are well deserved. They fixed my sons car quickly and were very fair and caring people. I live near the city and I really miss this type of service. Thank God there are still good people like these in the world. I cannot recommend them enough. Caring-efficient-honest. I real pleasure!!!!!! Vince Canzanese

Broke stuff on my car refused to fix it tried the blame me or the last guy who told me what as…read morewrong they didn't even say anything entill I found out OAG will handle it

Always professional, knowledgeable and prompt. If you drive by the shop, it's always packed with…read morecars, but when you make an appointment, the work is completed promptly.