The owner is very honest and reliable. Service is always thorough and I never second guess or leave…read morewondering if they were trying to pull a fast one over on me. Unfortunately we have had that situation at other shops before. Whether it's an alignment, detail, frame issue, re paint or other issue they always complete the work in a timely manner. The service here is top tier and something to be proud of. I value this shop and the knowledge the individuals working there have. Price is affordable and convenient. Highly recommend

We recently had debris hit the left frontend and hood of our Lexus RX350 while on the freeway. I…read morespoke with out Insurance agent and he suggested taking the car to any near by shop for an estimate. We received one for 6400$. When I informed our agent he referred us to an insurance estimator in Pataskala, Their price was 3600$. When I spoke to the Agent again, I wanted to get an additional estimate. He referred me to Pagani's in Downtown Newark. The Pagani brothers who own and manage the shop looked at the car, came out with a cleaner and removed EVERY SINGLE mark from the Headlight, frontend, hood and the protective clear cover on the nose. EVERYTHING!! It saved us our deductible and whatever increase in our insurance rate we surely would have incurred. Two different Auto shops wanted to charge us those outrageous prices for nothing more than elbow grease. The Pagani brothers refuse to except any money from us...... A Honest Auto Repair shop Jack V

These folks took very good care of me me through a very contentious experience with my former…read moreinsurance provider. They very easily accommodated my weird schedule, helped me negotiate with my insurance company and did excellent body work on my car. Staff was uniformly pleasant and helpful.

Took car in because I was concerned about a potential problem. They checked it all out and since I…read moredid not need a repair they did not charge me anything for the time the spent. I will be back for all my service needs

Repair of exhaust leak - rusted flanges. Service completed in timely fashion for a good price…read more Prefer to support local small business when possible, rather than chains (bad experience w Midas in past).

I've had a pretty bad heat shield rattle for a while. I took my car to Subaru and they said I'd…read morehave to replace the whole assembly and quoted me $700. I took it here on a Wednesday morning and was in and out in 20 minutes with the rattle fixed. They didn't charge me and refused to let me tip. Lovely people making an honest living.

I bought a new battery from this company for my 2018 Audi Q3 in November 2025. January 2026, I have…read morejumped my car more than 12 times in the past two months, 10 of those 12 have been the last week or so. had a couple people who work on cars take a look, surmised it was either a bad cell in the battery, possibly the alternator. Called Howland, since I bought the battery = +$700 less than 3 months prior, and told me to bring it in, would NOT CHARGE ME if needed new battery, b/c under warranty. (OTHER THAN having to jump it, the car was driving the same as before when I bought it January of 2025 - no leaks, everything electrical was same, no issues. I was even told by a few "audi experts" via websites and over the phone when describing the non-starting issue it COULD POSSIBLY even be [simply] the extreme cold Ohio is experiencing this winter, though I was not buying that - in 46 years on this plant, driving for 30, and growing up in OHIO, of all of the vehicles I have had/driven/owned, NONE have NOT STARTED BC OF THE OHIO WINTER CHILL). ANYWAY, get the car towed by Jae's last Sunday night from Heath Walmart parking lot, Monday a.m., I call Howland, tell them the car is on their lot, urge them to please fit me in b/c I have two very important appointments the next day, one for my VA therapy, the other for a civil matter downtown. They got me "IN" and proceeded to spin some made-up story about the oil filter having been "punctured" and the pics they sent to me to go over the "diagnosis" the mechanic found showed this "punctured oil filter" and that oil had been spewing all through the engine compartment , mainly the passenger side, and not only was that an issue, but the lever/pully that goes in ONE DIRECTION to engage the battery IS ACTUALLY GOING FREELY IN BOTH DIRECTIONS, which leads to me having to either pay $928 plus labor to replace that "lever/pully" or, replace the entire alternator, something upwards of $1300 plus labor....People, Ohio just experienced our first Winter of 25-26 snow storm a little more than a week ago - I have over a foot of snow in my yard, where I park, ACTUALLY, WHERE MY CAR WAS STUCK....and after getting shoveled out of that spot, snow packed clear up and beyond my wheel wells, THERE WAS NO OIL SPOT, NO OIL SPILLAGE, NO BLACK ANYTHING, ANYWHERE! Back to the story...I asked how much to replace the oil filter, top it off? (it was due for an oil change, anyway, I just hadn't gotten to that part yet as I was more concerned with getting my car to actually START first...) and Micah quoted me for like $63 and change or something like that. done. cc info over the phone, proceeded to get a ride out to the shop to pick up my Audi. the second I put it in drive, i am not even out of the lot yet, I am waiting on traffic, and I am using both feet - one on the brake, the other giving it gas - so it doesn't die on me.....every stop light on 79 to Hopewell, the light at Hopewell and National drive/13, the light at ISABELLE AND NATIONAL DRIVE, THE STOP SIGN AT 2ND STREET, AND THE CAR i HAD TO SLOW DOWN BEHIND BEFORE MY STREET, THE CAR DIED. EVERY TIME. i HAD TO PUT IT IN PARK, TURN IT OFF, RESTART IT, AND GUN IT BEFORE IT DIED. Their mechanic did this. it was their mechanic that punctured the oil filter, felt bad about making a huge boo boo like that, and that's why they didn't charge me the LABOR for replacing the oil filter/topping off the oil. THEY WEREN'T DOING ME A FAVOR. THE PROBLEMS i AM NOW HAVING ARE NOT BECAUSE OF THE TIMING CHAIN; i DON'T NEED A NEW ALTERNATOR OR BELT. THEY FUDGED UP AND WHAT THE HECK AM I GONNA DO ABOUT IT?! i AM A DISABLED NAVY VET WHO HASN'T WORKED SINCE 2016! i AM ON A FIXED INCOME, WITH NOBODY TO HELP ME BESIDES ME AT MY HOUSE. i CANNOT DRIVE MY CAR. i CAN'T AFFORD TO PAY SOMEONE ELSE TO LOOK AT IT! THIS BUSINESS MESSED UP MY PERFECTLY EXCELLENT RUNNING, IN PERFECT SHAPE, NOTHING WRONG WITH IT BESIDES NEEDING A NEW BATTERY CAR AND i CAN'T EVEN SELL IT, TRADE IT, NOTHING! DON'T GO TO THESE "EXPERTS IN EUROPEAN CARS." YOU MIGHT GET THE SAME IDIOT WHO MESSED UP MY CAR!

I feel like I have finally found an honest garage to service my Mercedes. I was having problems…read morewith my car hesitating to start for months but after several past negative experiences with the Mercedes dealership and Oxford Automotive, I had no idea where to take it. The Autohaus had serviced my husband's vintage Mercedes several years ago so I called and talked to Micah. He was friendly and knowledgeable and gave me an appointment that fit my schedule. They were able to diagnose and fix my issue at a reasonable cost and in a timely manner. What I appreciated most was Micah's detailed explanation of the issue and his honesty (didn't tell me there were a dozen other things wrong with my car). I am relieved that I have found a garage that I can trust.

I went to LCS auto service at a recommendation from a friend at Newark transportation department. I…read moreshowed them the sheet from Ford that said the Evaporator canister needed to be replaced. They replaced the purge valve. Guess what I'm still getting the same gas smell because of the canister was not replaced. And when I said to him when I went back and told him that Ford had said it was the canister. I told him Ford coded the canister and I showed him the paperwork from Ford. And he charged me 500 and something dollars for the purge valve and it's the canister cause I still have the same gas smell that I had before I took it into his shop. I went back and talked to him. He had no plausible explanation except for that's what you told us no it was not. I showed him the paperwork from Ford. That said it was the canister. Then he says to me well in our experience it's always been the purge valve. So what happened was they assumed it was the purge valve even though I showed them that it coded it out from Ford as the canister. So I'm out 500 bucks now it's another 400 to get the canister replaced. He did not offer to help me in any way shape or form on the cost of this. My name is Darren Wingate. I was his customer. Ask him. I can prove it and if he says it happened any other way, then he is a liar. I believe in the future I'm going to start recording cars into they make a mistake and then they say oh it was you and you just ate $500 not them. I could've got the car fixed for 650. Bad mistake on my part .Darren

Very trustworthy shop! Stopped here looking for tires and they hooked me up at a fair price and…read moreafter spending some time talking with them I just got the feeling these were good Ole boy's you can trust. So I ended ccoming back for them to do further work. Good people.

Need tires, shopped around, this place seemed to have reasonable rates. Called to schedule an…read moreappointment but was told their business was walk in preferred. I could make an appointment but they working on a week and a half lead-time. I got there as soon as they opened, was the second customer in line. Took about 90 minutes for tires mounted, balanced, and an alignment. Overall satisfied with the service. Price was comparable to other places, including dealerships. Friendly staff, too.

We had a flat tire on I70 on a road trip. This shop got me back on the road with safe, quality…read morereplacement tires within an hour! I very much appreciated their fast service.

Excellent. Explained everything, pricing very reasonable, car runs great. Didn't try to talk me…read moreinto "extra" services. Very courteous and super nice.

Have taken them two different vehicles now and have been pleased each time. Service was quick and…read morecourteous. Will be back.

Small gas station with convenience store. I made a pitstop; gas prices were decent to high, snack…read moreselection was good with decent prices. Great service. And those hip modern unisex bathrooms- or rather, an old-school gas station bathroom, around the back with a key, one for everybody. Remember those? It was clean and large. Handy off the highway, cramped lot, but a useful stop.

Fire Dave, receptionist. Rude, lies, gave me back my keys…read moreafter 1 and half hour wait. Was quoted 1 hour total. Told me to leave when I asked for manager.

Last summer I had my air conditioning fixed at the Gahanna location while I lived in Columbus. In…read morethe meantime, I moved 90 miles away to Southeastern Ohio. The work they did had a 12 month guarantee, so I was still, and still am, within the warranty period. I contacted them a week ago and told them I have no air-conditioning in my car. They looked me up and said sure enough you are still under warranty, unfortunately you will have to go to the closest location to you..now that you've moved. They will do an inspection and then take care of it. The location closest to me is now an hour and 15 minute drive in Heath, Ohio. I contacted them and made the appointment and was there at 8:30 in the morning yesterday. I sat there for 4 1/2 hours waiting for them to tell me what was wrong and what they needed to do. I asked a couple times what the holdup was, and I was told they were trying to find a part. I said you haven't even told me what's wrong, so why am I waiting this long? I was dealing with a service adjuster named Nicole who was extremely curt and rude. Mind you, I spent $1600 to have my air-conditioning fixed last summer, and this facility comes back and tells me they will not cover it under warranty and now I need to pay almost $2000 to have my air-conditioning fixed again ($1915.16 to be exact). They told me The Gahanna location did not run die in the lines and there is a leak in one of the lines that cools the back half of my Ford Explorer. They even turned the screen around to show me what they found, and what needs done, and highlighted in red the screen said "prior store did not run die to check lines". I said if Gahanna messed up, then it should surely be under warranty. I asked her if I could take a picture of that screen so I had proof and she jerked the screen around and said absolutely not. I told them this was supposed to be under warranty, I'm not paying $2000 to have my air conditioning fixed, when I already paid $1600. And my roundtrip will be 2 1/2 hours. She said we will put the freon in for free but it's still going to be $1900. I'm super upset, that's a shady way to do business. I have contacted their corporate offices. This should be covered. Oh yeah, on top of all of that I never spoke to a supervisor, I never spoke to a manager. I was only able to deal with this Nicole (who should NOT be in customer service). She tried to explain to me that an air-conditioning system is like a heart, and when one of the veins is cut, you lose all the blood. I wanted to say, I'm not a freaking idiot. I know exactly what an air conditioning unit does and how it works. I expect someone from Firestone to contact me and I want my vehicle fixed.

Always polite and respectful . Use the service often for check ups. I wish they did more involved…read moreauto work , I love going to them !

Got great service and was thoroughly impressed by a mostly female crew! Friendly and professional…read moreservice. I will definitely come back.