nothing is done in a timely manner. no communication. I've had rims ruined and the 4 vehicles I've had serviced there always takes more than a day even with an appointment read more

I ordered tires and was told they would be at the store in time for my appointment the next day. They sold the tires to someone else that morning and didn't bother to tell me until I got to the store. read more

This store is absolutely aweful. We purchased new tires in March and the 2 front tires leaked from the day they were installed. I took the car into the shop today to get the issue resolved and was accused of the vehicle not being mine. The license plate and odometer they recorded was both wrong. I had to agrue with them and finally we reviewed the VIN number and I got the original invoice out of the glove box to show them. They then said they had made a mistake and would fix the tires. So I go home and they call me and ask where the tire lock key was located. I said its in the glove box. The manager told me the key is not in the glove box. I told him it had to be because his store replaced the last set of tires in March! The car only had roughly 19,000 miles when we had the tires replaced and those were the original tires. In March, Tire Discounters used the key to take off the original tires to replace them with the new set we bought. They never gave us the key back!! The manager then tells me there is nothing he can do and he cant fix the tires unless he has the key. At that point, I got mad and started getting upset. He tells me he will pass it up the chain and maybe they will go and purchase a new key from the dealership if they approve it. I told him that wont work because the tires need to be fixed and their crew took it and never gave it back. He then tells me that that prior crew was all fired and he cant do anything and he wont fix the tires or go and buy a new key. He then hung up on me. Aweful service. The BBB reviews are even worse then on yelp read more

I've taken my car here for the last two + years and have to say they do outstanding work every time. I've had front end alignments, tie rods replaced, engine work, and, of course, oil changes. And while I have from time to time gotten estimates from other shops nearby I have to say TD has always given me the best price. I have also recommended them to several friends and never heard a complaint. read more

Location was convenient and I noticed that the company supports all the veterans and children in the near by community.

picked up my car after tire replaced. Drove literally across the street to Moo Moo car wash, didn't wash the car, just vacuumed it. I noticed that the tire that was just installed had a small nick in the tire.. I drove back to Tire Discounters... and they said " I must of hit something" and nothing they could. I can tell you I didn't hit anything lol. I wasn't looking for any discounts... all I wanted was the tire to be replaced.. since it clearly was defective And overlooked. read more

Tire Discounters - Auto Repair Near Me - Columbus, Ohio

Only gave 3 stars because my steering wheel was shaking and asked for a good diagnosis. They drove it and said it needed engine or transmission work without a check engine light on or a single code lol. If you have a flat tire it's a great place or need a new set of tires but don't go there for any actual mechanical service. I assume with that diagnosis they didn't even put it on the wrack and inspect my front end wheel bearings or u joints/ axle yokes. Was pretty much a waste of a day for me as I didn't have my truck from 12-4 read more

Dropped my car off the night before bc my battery light came on. They repaired my car the next day and replaced my alternator. Price was under the estimate. Thanks for awesome service. read more

UPDATE 10.24.19 Services Performed: Tires rotated Oil and filter changed Again, they were courteous, kind, and prompt. I typically do this kind of upkeep myself, but my job is taking up too much of my time. They fit me into their schedule without an issue, called me when it was done, and charged me the expected price for the work done. My car continues to operate well, and I will continue to rely on them for all of my needs as they come up. read more

Love this place!! Everyone is always so nice, friendly and knowledgeable. They have saved me hundreds of dollars, time and energy. Showed me the problem with my car before putting $800 of tires on it. Advised me to go to dealership to have them fix the malfunction (extended warranty) for free...YAY. Of course, I went back for tires and again, super pleasant and quick. I recommend getting the extra coverage on the tires...it is worth it. So when I hit one of the ever present Columbus potholes...and my tire went flat almost 4x in less than 48 hours. I came back to see about getting it fixed. They hooked me up once again. In and out in less than half an hour. Super friendly and they honestly care about helping people... while still running a successful business....WOW!! read more

$440 tire was put on the rim when promised. When I spoke to Bryan I asked if it could be put on the car. Pretty simple. He said they were busy but he'd get it done. When I showed up, Bryan left out the back of the shop and took off on his motorcycle. Young lady at the counter said it would be 45mins-1 hour. She was rather unpleasant so I took the tire and put it on myself at home. I'll never go back. Shame because it used to be great, friendly service there. read more

The service needed was the repair of a tire which had gone flat because of a nail. Your manager and staff were exceptional in repairing the tire and putting it back on the car. They were courteous, professional and quick. I heartily recommend them any tire work whether a repair or new tires. read more

My granddaughter had a flat tire due to a nail. We arrived about 5 minutes before closing, so we were concerned they couldn't do it. Not only did they do it, but they did it immediately and AT NO CHARGE. He said it was an easy repair and not worth the paperwork. ! Very nice! I'll be back for other stuff. read more

I was in desperate need of new tires. I started price shopping and quickly found that Tire Discounters had the best price. I scheduled service and was able to get in very quickly. They came and picked up my car and took it to the shop for me. Everyone I encountered from scheduling, to pickup to the guys in the store were all extremely nice. At no point did I feel like they were trying to sell me anything I didn't need, which is very important to me as a female. I will continue to go back to Tire Discounters in the future. read more

My car was making some noise and I took it in and I have to say Randy was the absolute best to me. She took time to explain to me what was going on and answered all my questions no problem. Randy was very attentive, thorough, and transparent. I recommend taking your vehicle here! read more

This is not my first Rodeo at Tire Discounters. They are always professionals, never pushy or trying to sell or upsell you something. I tell everyone this is where you need to go for tires. You may think the price price is high but the services and value and of Course the tires you sell you and stand behind make the price worth it and so am I.I feel safe knowing the job was done right. read more

The service rep was very kind and professiona. he was also transparent with me and let me know the tire patch would take longer than normal because of of the tire techs called off. It took about 1.25 hours in total, which I feel is a little long for a scheduled tire patch. read more

Paid 1000 dollars to fix my thermostat housing and oil cooler. I got the car back and it was making a horrible noise that was not happening before. 2 drives later the engine completely shut down on me. I got it towed back to their store to get a refund and they claim there is nothing they did to mess up the engine. It was already failing they said. But they let me pay for a repair the car didn't need if the engine was failing. They would not give me a refund. Worst body shop service I have ever received.This company has no ethics or empathy for their customers. I paid 1000$ for them to break my engine read more

I thought this was a good deal for tires on my daughter's car. I'm glad I thought to check before leaving the lot. Anthony, the manager on duty explained to me what happened, made sure I understood. Simple fix but still hard to overlook. When you buy new tires you expect them all to be inflated. I only gave two stars because Anthony was courteous. But if you do decide to give them a try, just make sure to check their work before leaving or stay there while your car is being serviced. read more

Tire Discounters - smh... - Auto Repair Near Me - Columbus, Ohio

I waited awhile for my oil change; probably a little too long. My mistake only. I drove by the 15 minute oil change all weekend but choose to wait for the service I always trust at the New Albany Tire Discounters. They have always taken care of my 07 Volvo..making sure I get the old girl back on the road in excellent condition. Anthony is always a pleasure to see when I walk in the door. I know my service will be excellent as always!!! SEE YA NEXT TIME GUYS! read more

I have taken my cars there numerous times and each time the auto service and the customer service has been outstanding! I know the lead mechanic Aaron, treats my cars like they were his own. I also feel that they are also trying to provide the best deal for the least amount of money. I never feel like they are trying to take advantage or me, ever! I would recommend anyone to go here plus they have veteran discounts and as a retired vet, I really appreciate it. Keep up the great work! read more

Easy to make appointment. Arrived early and they started immediately. Only took an hour to have four new tires placed on my SUV. Friendly staff. read more

The gentleman named EVAN did a great job and he has great customer service ... I definitely would recommend tire discounters and Evan for any service read more

Tire Discounters - The gentleman EVAN that works here did and amazing job and had great customer service! - Auto Repair Near Me - Columbus, Ohio

Free lifetime tire rotation is good, eventual employment of that service is lacking. A limited skeleton staff results in long waits for service to be performed, rendering the scheduled appointment time just a drop off time. The actual performance of that service is treated as a non- priority, requiring constant prompting for completion read more

The tread on my tires had been getting low so I knew I was going to be in the market for new tires soon. This afternoon (Saturday of Memorial Day weekend) one of the tires ran over something which caused a flat so today was new tire time. It was just after 1pm so I called ahead to see if they could help as I knew they closed at 4pm. I was told they might be able to get the job done so off I went. I dropped my vehicle off, chose the new tires I wanted, and explained that I fully expected to pick it up on Tuesday after the holiday. I was told there was one car ahead of me so there was a chance it'd be done today. Sure enough, I received a call just after 3pm that my car was ready to be picked up with four shiny new tires. The guys could have let my car sit all weekend and I fully expected them to but they put in the extra effort to get me back on the road the same day. I've always had a great experience at this Tire Discounters location and will continue to go back. read more

Went in to get a simple oil change, the guy behind the counter asked if I had an appointment, I said no and he said that he had three in front of me and it would be two to three hours before he could get to me. I looked in the service area and all the bays were empty and so was the waiting area. Plus he said an oil change would take between 45 minutes to an hour. I guess the hipster didn't want my business, plus an hour long oil change. For a minute I thought I was in Charlottesville. read more

I originally called in an urgent situation, and Clayton invited me to come in right away. I was worried I would be waiting there for quite awhile, but no... they immediately took my car in to install the new tire I needed. When I went back a couple weeks later for installation of the second tire (which was due to my plans, not because they didn't have the tire in stock) I was treated to the same level of attentive service As my first visit. I will soon be back for more needed maintenance. read more

Nothing like finding out your unable to finance a $1500 set of tires until they are on your vehicle in the parking lot... I don't understand why you aren't able to check on financing until you have already had the tires installed and your ready to leave.. It's not the end of the world but it's an inconvenience and could be a really big inconvenience for some. Just expect to pay in cash apparently. read more

My tire pressure light has been on forever so I knew I needed at least one sensor replaced. Tire Discounters called and told me I needed two and I was fine with that. When I came to pick up my car they told me they replaced all four and only charged me for two. I will definitely be back! read more

This is one of my favorite locations! They always take their time and pay attention to detail. I never feel as though they are taking advantage of me in any way. I always get good service and an even better deal! read more

My last two oil changes with tire rotation, not good received oil change. But didn't rotate tires the last two visits, they said it didn't need it. Isn't the reason for a rotation is for even tread wear. If you pay for that service you should receive it unless you tell them you don't need it read more

DO NOT GO HERE THEY LIE TO YOU! I took my car here a week ago for a new tire. I asked them to put the EXACT same tire on as before and they said not a problem we have that tire. Only to find out from my regular maintenance guy that it was NOT the correct tire! When we tried to call them on the situation they called I was told it was a different tire. They flat out lied to my face and put me in a dangerous passion with my car! Shame on them! read more

Very frustrating experience. I scheduled an oil change online, a week in advance. When choosing any appointment option online you need to select a preferred appointment time, and then you submit your request for an appointment. I requested a late afternoon drop off appointment. The following day, I received an email confirming my appointment, with no instructions other than that I had a drop off appointment scheduled, and there was a note at the bottom suggesting you typically need to drop off by 10 am to get your vehicle back same day. Considering I chose an afternoon appointment and was instructed with no specific time frame for drop off, I was under the assumption I could drop off any time before close and have it back some time next day. I even called in the day prior to confirm that I would be able to drop off after work and have it back in the morning hours tomorrow. -- ultimately, when I went in for my drop off this afternoon, I was met with a very condescending and unapologetic employee. When I let her know I was In to drop off she, rolled her eyes and let me know my appointment was supposed to be today. Confused at this I replied yes. Which is when she explained that I needed to have my car in by 10 am to receive any work today or tomorrow. I tried to explain the situation and lack of communication I had received explaining this. Rather than being met with any sympathy or solution oriented dialogue, I was left with continued eye rolls and affirmation that it was my fault I'm in this situation and there's nothing they want to do. The fact that they didn't even want to try and reschedule something, let alone take any ownership for the situation reflects incredibly poor customer service and entrepreneurial spirit. Since moving to the New Albany area a few years ago, I've exclusively used tire discounters and have had nothing but exceptional service, so to be treated this way was quite the shock. read more

I wont take my car anywhere else. I get prompt and honest service and never any upsale pressure. Anthony, the manager, is so personable and always honest and transparent with me. I took my car there about a year ago and thought I needed new brakes and Anthony told me I only needed brake fluid. I went back yesterday for an oil change and had my brakes checked again and Anthony told I had about another year until my pads would need replaced. Any other place would have taken advantage of me. And this is why I will keep going back the New Albany Tire Discounters. Highly recommend! read more

On Saturday morning I discovered that my right front tire is low. I went to this place for help because on Sunday morning I had to leave for my return trip back to California. They refuse to help me because they are to busy! I went to an other place (Monroe) down the road and the take care of my problem promptly! read more

They gave me options for tires and was fast to get my car fixed

Who likes to buy tires? Raise your hands. I don't see any hands. I guess that you haven't been to Tire Discounters yet, have you? Now's your chance. Not only will you find a good deal, great service all at a great price, you may actually enjoy the experience. That's right, Tire Discounters has actually made tire changing something to look forward to. Well, maybe. I may have gone a little too far with that one, but it wasn't bad for me at all. I had to replace all four tires on my old Corolla before giving it to my teenage daughter. Naturally, I wanted the best that money could buy for my little girl, but I didn't want to spend a lot of money either. Now that's dichotomy - the best quality at the lowest price. This is not easy to achieve, typically. I was greeted warmly by a smiling Manager who kindly took all of my information and examined the car thoroughly. Then, we began the buying process. He suggested several different brands before we narrowed down the selection to the tires I wanted. He initially offered a good price, but after a little coaxing, he generously offered a lower price, which made me very happy. Fortunately, I was able to enjoy a quick meal and check my email at a nearby coffee shop while Tire Discounters did their magic. Before I knew it, the Manager called me and said, "It's ready!" I said, "Already? Nice!" When all was said and done, I was one happy customer. They include free alignments, free rotations, free balancing with every tire purchase. They also offer free tire replacement with their lifetime warranty. If you need more than tires, Tire Discounters offers brake, shock, strut and other performance upgrade services. read more

Family owned and operated location. I'm all about supporting family owned businesses!! I've been coming here for well over a year for all of my vehicle service needs. The staff is ALWAYS super friendly!! Sooooo much better than going to a dealership where they don't really seem to care about you... but I digress... When I needed new tires, I got a great deal on some Michelins for my truck. Their prices beat everyone else I checked with... even Sam's Club... Not to mention the service here so so much better! Now they do all my service including oil changes, tire rotations (free for life) They also do all the scheduled maintenance 25k, 50k etc. Speaking of which... time for me to go back again... better go tomorrow... time for my 50k service! read more

Bought new tires here a few months ago. The thought of new tires (and the cost) was enough to make me sick. But I was able to get new ones here and the process was fairly painless. All the service guys were really nice and friendly....which is rare to find in this type of industry. They usually just look at you and grunt.....but these guys were very professional and did a great job! I go to also have my oil changed and tires rotated. Good place! read more

Stopped in to fix a flat tire. Short wait time. The people at the counter were helpful, but the techs in the back working on our car were EXTREMELY immature. They were literally chasing each other around when they should have been working on our car. Lots of yelling and clowning around. They didn't even bother to put any paper or plastic covering on the light interior before sitting in it to move it. We left with the tire pressure light still on because they were so inept they didn't think to turn it off. Too busy refilling their vapor cigarettes I guess. We will not be going back or recommending them. read more