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    Goodyear Auto Service

    4.3 (17 reviews)
    Closed • Closed
    Updated a few days ago

    Services - Goodyear Auto Service

    Tire Pressure Monitoring System repair

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    Beth W.

    It was a rude awakening to discover as you're leaving the house at 5:45 a.m. - in a hurry, of course- that you have a flat tire. Thanks to the friend I was scheduled to meet, I got a ride to my early morning commitments. However, these commitments meant I only had half a day left on Saturday to get my tire fixed before vacation. After I called a roadside assistance provider to get help putting on the spare, I called the Goodyear Auto Service Center in Westerville to make sure there was still room on the schedule to get me in that day. I talked to Chris, and he assured me, that yes, they would be ready for me when I got there. Since I purchased my tires there, I asked if I could get a rotation while I was there, since that was where I purchased the tires a few months ago and free rotations for the life of the tires are included. He said, yes, they could do that too. Sure enough, when I got there a half hour later, they were ready for me, and did all that I requested in about an hour. Since I got Roadside Protection for tire damage when I purchased the tires, my repair was free also. I'd say this was icing on the cake, except for one nice finishing touch. As I exited the building to get in my vehicle, I noticed that the spare cover had not been put back on, which wasn't a big deal. I got it out of the rear cargo area and was putting it back on when one of the techs came out and helped me put it back on. He explained he wasn't sure if there was a trick to it, and had meant to ask me, then took over and put it back on for me, "so I wouldn't get [my] hands dirty." (Ha! He obviously doesn't know me very well.) I thought this was very nice. It just added up to a fantastic customer service experience from start to finish. Disclaimer: I did originally start going to this store for tire service several years back because my dad is a Goodyear retiree, and I wanted to use his rebate coupons. However, the coupons were what got me in the door. What keeps me going back is the excellent experiences I have every time I go there. I have also had minor car maintenance there and have had similar positive experiences. Tip: This is a company-owned store and not a franchisee. Whenever possible, I always recommend using a company store. This stems from an incident I had a few years back where the free rotations were limited to only to that franchiser's location, and not any Goodyear store. Also, in the former retiree discount program, the franchisers had the option to not take it. It just rubbed me the wrong way, and I've used company stores ever since and have been well pleased every time. That said, I'm sure there are very reputable franchisees out there. Just do your homework.

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    3 years ago

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    3 years ago

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    Goodyear Customer Service

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    2 years ago

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    6 years ago

    Will patch a tire for free, unlike Grismer. Will also match prices, unlike Grismer. Goodyear is my favorite tire shop in this area.

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    7 years ago

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    16 years ago

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    9 years ago

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    12 years ago

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    10 years ago

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    14 years ago

    Honesty friendly service. Don't make the mistake and goto the competitor across the street.

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    10 years ago

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    12 years ago

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    9 years ago

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    13 years ago

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    Review Highlights - Goodyear Auto Service

    “I talked to Chris, and he assured me, that yes, they would be ready for me when I got there.”

    Mentioned in 2 reviews

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    Christian Brothers Automotive Blendon Woods

    Christian Brothers Automotive Blendon Woods

    (12 reviews)

    Wow, the service here is on another level! The short version - They are caring, honest, thorough,…read moreefficient, and really put clients first while communicating every step of the way. The long version - I had a bad experience at a different shop where my first call was great but my on site experience was terrible so I decided to call around. Cody answered and really set the tone for a wonderful experience. He was kind and accommodating, but I was still skeptical. So I showed up and was greeted right away even though a handful of people were already in line. As another employee walked by, he also greeted us and let us know it would be just a couple minutes. The place is bright and clean with a very comfy waiting area that includes drinks and snacks. The line moved quickly and Mike was the one who checked me in. He took the time to find out what my concerns were and asked questions to get as much info as possible for the tech. Even with other clients there, Mike gave me his full attention and didn't rush, yet everything was efficient and thorough. You can tell he genuinely cares about helping people and that's the vibe I get from the whole team there. I was able to take the shuttle home even though the regular driver was off that day. Curtis (an advisor) filled in and was so friendly. At this point I was still holding on to a little of that skepticism because I've been a service advisor, I've had over 100 vehicles, driven over a million miles, and had work done in at least ten different states at countless shops. I know electrical issues can be difficult and some techs just push them out the door without doing any work. Luckily that's not the case here. I got a call from the technician the same day. He explained what was going on so far, asked a couple questions, and let me know what the plan was. Again, no rushing, just kindness, caring, and good energy. I'm sorry I didn't clarify his name, I heard Muño but I could be way off. Either way, as a customer, he was one of the best technicians I've talked to. I later got a text with the inspection report. It was clear, thorough, and had videos of my vehicle along with pre recorded videos that explained some of the systems and issues. Then I get a call from Mike and we talked about how to prioritize the repairs since I'm on a budget. He didn't try to make me feel bad for not being able to get some of the work done, he didn't change his tone and rush me off the phone. He was compassionate and gave me honest feedback about which things are safety concerns and which ones I can come back for when I'm ready. I am so impressed with the whole team at this location and love the fact that everyone communicates so well. I didn't have to call them once and I was able to text if I did anything. I don't think you'll find a more caring team anywhere. I've had plenty of good advisors, good managers, and decent techs individually, but in 30 years of vehicle ownership, I have not found a place where every single person down the line held the same standard of honesty and kindness. This is now my go to shop for everything and I don't even live nearby! So if you need work, even if you're 20 miles away, this is the place you need to go!! Side note, check out their site for easy scheduling or special offers.

    They have the best customer service. Only bring my car here now for services. I got a tired changed…read moreat a different place and I had no idea they messed it up until I brought my car in for a tire rotation to Christian's and they fixed the issue for me.

    Goodyear Auto Service - tires - Updated September 2026

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