Excellent with communication and pricing was best i could find. Quick delivery and professional…read moredriver who took excellent care of driveway and yard. My go-to for gravel driveway needs !!

Teresa Kirby is the Best ever!!!!…read more I found my 2023 Ram Rebel Luner edition. On August 02 at 9:22 am I contacted Teresa to tell her they have a truck I wanted. I gave her the details and the price I was willing to Pay. by 10:10 am she called me back after talking things over with Brad and that they would go ahead and accept it. I drove down to Deleware from Findlay. Teresa had the Truck ready on the spot for a drive. she went over ALL the different functions of the truck. After the test drive i completed all the paperwork and financing ( the finacing guy that gets the loans was great and very nice). Teresa did the final set up of the truck, help me pair my phone, set up the Ram App to connecting to the Truck, went over all the setting and answered every question I had. This is the first time I ever bought a truck this advanced. I would have been so lost without Teresa's help. she let me take all the time I needed and I never felt rushed. Thank you so much Teresa you helped me get through this purchase so easy I definitely could not have done it without you Teresa. THANK YOU Paula ****** UPDATE FROM BUYING MY 2023 RAM REBEL LUNER ****** ROUND 2 * 19 DAYS LATER ***** Decided to traid my 2018 Challener in for a 2023 ***** Teresa Kirby got it done again!!!!! ON Aug. 21, 2023 I bought a 2023 Challenger R/T PLUS and traided in my 2018 Challneger R/T. The 2023 Challenger R/T plus I wanted had to be located. I told Teresa all the options I wanted in the car & I thought it would take a wile to find. Nope is was quicker then I thought. Teresa was very quick at locating what I was looking for, she came back with a few car options for me. I picked witch car I wanted and she was ontop of it. Within a couple days it was at the dealership ready to go. I was able to get the same sale price at the dealership and I got a fair price for my trade in. I even searched all over the internet for prices on my 2018 challenger to sell & performance was right there on the money. The whole process of getting the car i wanted and delivered to the dealership was flawless. Teresa has really looked out for me & got me in Both the Truck and car I wanted without any problems. 2 NEW vehicals in 19 days. Thanks to Teresa for making my Big shopping spree happen at the prices I was happy with. Since I bought 2 i should be able to leave 2 reviews. I live In NW Ohio and have had a lot of bad experiences over my life with the Ram/Dodge dealers in the area Expecialy at the Findlay Ram/Dodge dealer. I highly Recommend anyone in NW ohio who is not happy with the dealers to give Performance CJDR Deleware OH a try & call Teresa Kirby. She has done a fantastic job at selling me my last 2 new cars and 1 truck. Teresa has always made me welcome to the dealership like family no matter if I was buying, looking or just had some questions. THANK YOU PERFORMANCE CJDR Deleware & Thanks to Brad for approving everything and Thanks to the finance department. I will definitely be back a 4th time.

I took my vehicle in for service today to have warranty work done. Have had all my services here as…read morethat is where I have to go for my warranty work and where I purchased the vehicle. Was sent a link to complete a review after my previous service. I completed said request for review and unfortunately it was not good. Today was told they won't service my vehicle any longer. So apparently this business, instead of trying to fix the problems with the service, they just refuse to service them anymore. Great strategy I guess to prevent bad reviews. Don't see those who know their vehicle and point out when something is not right. This is exactly what Delaware Performance Jeep did to me. It's not my fault I was unhappy almost every time I brought it in for service that was something was missed. A bolt not tightened, an oil cap not fixed tightly so it leaked oil all over my driveway. Normal things that people would complain about I would think. But instead of trying to fix the service problems their solution is to just refuse. Problem solved I guess.

Pros: Convenient location off 23…read moreEasy to schedule service appt. Generally fast service Service agent comes out to waiting area and provides update if needed You are given a way to text while you wait Clean waiting room with refreshments Cons: Service people seem unengaged and not terribly welcoming I can't stand when my car comes back and the seat is all the way back and my stuff is on the floor Prices seem a bit high, but my car is a fleet vehicle and I'm required to go to a dealership. I wouldn't come otherwise. Pro tip: Call ahead for your appt; they generally have lots of openings for routing maintenance

What is going on here is illegal…read more Dealerships are more expensive to go to. I get it. While my truck was in the shop, they told me my transmission lines were leaking and quoted me $1453 to fix. I KNOW they weren't leaking because I park on cement every day and would see it. I decided to tow the truck out of there. My regular garage said THERE IS NOTHING WRONG WITH THEM. NOTHING. GM should cancel this dealership. What they did is FRAUD. The lines are in perfect condition. CHESROWN is a scam.

I had some pretty strong concerns about this place over the past few years. Scheduling was…read morefrustrating, and the overall experience just didn't feel as professional or welcoming as it used to. That said, I do want to be fair--over time, not just based on one recent visit, I've noticed things improving. It's been easier to schedule, and interactions with staff have felt more respectful and organized. I still think there are some areas that could be better, especially when it comes to service recommendations, but I can see the effort being made. I've bought multiple cars from here, so this matters to me. The improvements definitely make me more open to continuing to do business with them.

I bought a brand new Toyota Crown Signa. It was a great experience. Quincy was our sales person…read moreand he was excellent and friendly. He made the buying very easy and less stressful. I was amazed at how wonderful the Toyota product is. I never realized what nice cars they have.

We just had our F350 come in for some service work. This…read morewas the best experience we have ever had doing so. The service department did wonderful work and everything is working great and the people were fantastic as well. Friendly and helpful customer service. I will drive from Texas to do any business with Byers Ford.

The service department at Byers has really degraded over the last year or so. I've been coming here…read morefor nearly a decade, servicing somewhere between 6 and 10 Ford vehicles over that time and, up until this past year or so, I've had stellar service. That is no longer the case. Consistently, I have issues with workmanship and quality; I have issues with the advisors saying one thing on price or scope and then doing something totally different (and almost always far more expensive) instead and then getting verbally aggressive with me when I dispute it; I've even taken my issues up with their director who did listen to my concerns but apparently has not changed or improved anything given these issues continue. I've even mentioned my complaints to their staff and their response has been, verbatim "Well, if that's your decision as a customer if you don't want to use us", demonstrating a lack of care in the slightest that a long-time customer is willing to leave. Unfortunately, due to these circumstances, a long-time customer that is willing to spend significantly when appropriate and done in an honorable and trustworthy way will no longer be using this dealership or any affiliated with them. I advise anyone coming here for service to ensure you get every single thing they say in writing before you proceed and expect that even if you do, they may still go against that agreement and then get combative and disrespectful with you when you dispute it.

We spent a couple of afternoons at this dealership looking at Tellurides. They had a good section…read moreand a staff that was welcoming and not pushy. Our salesman's name was Mark Benver. He went above and beyond to try to not just win our business but find us the model, color and trim that we were looking for. He was even willing to have a car brought down from Toledo in a dealer trade. If you are in the market for a Kia.... I highly recommend Mark and this dealership.

Formal Complaint Regarding Service Advisor Misconduct, Improper Maintenance, and Unethical…read moreTreatment of a Pregnant Customer To: Kia Management Dear Kia Management, I am filing a formal complaint regarding a highly concerning experience my wife and I had at your service center. We brought our vehicle in for scheduled maintenance and clearly informed the service advisor that no additional services were requested -- only an oil change and a recall-related software update. When my wife requested a Multipoint Inspection report, the advisor provided one marked with red flags suggesting serious issues. Upon review, it was clear these were only recommendations and did not affect the warranty or safe operation of the vehicle. We explicitly asked the advisor to double-check the oil level, as this dealership has previously overfilled the engine, which can cause pressure issues, foaming, viscosity changes, leaks, and engine damage. Despite this, the vehicle was again returned with overfilled oil. Alarmingly, the advisor did not merely wipe the dipstick; he wiped it down to the marked level to make it appear as though the oil was properly filled. When my wife checked herself, the oil was clearly above the maximum mark. This conduct is unprofessional and dangerous. Such negligence could result in mechanical failure, for which Kia would be liable under warranty, but the owner would bear costs afterward. Because our request was ignored, my pregnant wife had to wait while the excess oil was drained, causing avoidable stress and discomfort. It is unclear why your staff continues to disregard explicit instructions. Additionally, the advisor attempted to charge my wife, despite our prepaid maintenance plan covering service up to 60,000 miles. This information should be clearly visible in your system, as both the vehicle and the maintenance plan were purchased from this dealership. When reminded, he claimed we "should have notified them in advance," which is unreasonable; the system should automatically reflect coverage. Most troubling is that this poor service targeted my pregnant wife, causing emotional distress. It seems staff assumed she would not notice service details, enabling them to provide substandard care and attempt to upsell unnecessary items. This behavior is unethical and discriminatory. The service advisor was named Jim. I urge management to investigate immediately, restrict him from handling our vehicles, and provide training for staff to ensure compliance with Kia standards, particularly regarding proper oil service procedures. If this happens again, we will escalate the matter to the Ohio State Attorney General's Office, the Better Business Bureau, and other consumer protection agencies.

Typical used car lot, nice people, lots of fast talking. I did buy a vehicle for a 'fair' price…read morebut you've got to be on your game. Vehicle has issues, he says I'll show you blue book. Great - but of course he flies thru; wrong trim level, wheels and accessories, better condition then says - see its worth a lot more. UHH No - I noticed, and of course I found 'cover-ups' and things they tried to keep from being obvious but didn't mention, so they probably think they got me but in the end we got a price I was happy with for a second car without a lot of use that fit my needs. I would not buy an everyday car from them, over priced, praying on the un-knowledgeable shopper so be on your toes and look closely before buying- do your research to set your price, not them. Yes there are ALOT worse dealers around, overall its a nice place, clean, large, easy to find with A-one people but bad pricing and my car was middle of the road quality so overall I'll give them a 'fair' rating.

I bought a 2010 gmc canyon in November of 2022 off Fred the truck went to the gm dealer two times…read morein less than 500 miles of me having it(Freddy paid half of each bill) I then found out the frame had a cracked off control arm mount on drivers side and passenger side was already fixed however I was never told that their was frame work done when I bought the truck (Freddy gave me 350 for the repairs I did) now 4 months of owning my truck and only driving around 25 miles a day putting around 3000 miles on it the timing chain cam phaser etc had to be replaced (3200 in repairs outta my own pocket) upon buying the truck I was told it had a remanufactured engine in it with less miles (His mechanic told me this when I was looking at the vehicle before I took it for a test drive) the truck has been nothing but issues I'm not saying this is a horrible place to buy from however I think personally I should of been notified about the frame being patched up as it really hurts the resale value of vehicles and I would of never have bought the truck if I knew that Freddy needs to check over his vehicles before he sells them

They told me twice that my car was ready when it wasn't, when it was ready, 2 of the doors were…read morepainted different shades of paint which was pretty obvious when I went to go pick it up. After about a month, when I had a chance to clean it I discovered droplets of polishing compound in numerous places, even INSIDE the vehicle! The guy that looked at it said that he couldn't say that they did it or not, like I was making it all up. He was a real A HOLE! This is just a snapshot of the crummy job they did. NEVER EVER GO THERE!!!!!!

My truck was hit by a deer on the way to work. I called numerous body shops so I could get an…read moreestimate the same day and everyone kind of blew me off and told me it would be next week before they could look at it. This was on a Monday by the way. I called Rusk Bros and he got me rite in for estimate immediately. The boss was very knowledgeable and professional. In a time where friendly customer service is unheard of they stand above the rest and set the bar. Do not hesitate to give them a chance you won't regret it!

Dan is a genius! Fixes anything, and does a fabulous job! I won't go anywhere else!read more

My son just got his first car which was a Jeep that had no exhaust and was loud. Stouts fixed the…read morewhole exhaust for a great price and was done within couple hours of dropping it off. Great customer service and friendly staff!