The second Star is for the relatively polite and very patient customer service rep I talked to. I was on hold for 61 minutes before I got through to find out that they will not take returns past 90 days. I spent several of those 61 minutes checking the returns page to see if there was a time limit on reviews, and there was not. It may be elsewhere, but it should be on the page about returns. Frustrating. (I was trying to return something my FIL who recently passed on ordered.) read more

Ordered a part 20 days already and no eta waste your money and waste your time never order anything from JEGS again scammm

Never ordering here again. Bought a brand new climate control console, all for it to not even turn the A/C on. 2 months go by before receiving it and didn't work. Returned it for the same item after leaving the comments that it didn't work, no contact other than original email saying it was backordered and would be shipped months later, all to receive another, same model, same type, same problem, still doesn't turn the A/C on. Go somewhere else read more

their return policy is a giant rip off. They kept 50$ out of $167 for the return of side view mirrors. they had no specs on the size, I called before the order to get no information (just a rude guy getting me off the phone) and surprise - they would not fit. I lose $50. "no hassle" they call it. yep. as long as they make their money read more

I ordered a horn at the beginning of September 2025. Have not received the horn. I have to do all the follow up and the only thing I get back is that they will reach out to the manufacturer. It's pretty ridiculous. DO NOT ORDER FROM HERE! read more

Worst company I've dealt with since Verizon back in 2001. Our experience gets worse and worse. I could write a book but bottom line. I'm still waiting on my refund almost a month later. Spoke to the supervisor Eric I think his name was and I believe now this is some kind of game they like to play with their customers. we've been told countless lies from several of their employees. I do not recommend ordering from here. They sent the wrong parts and when they sent the correct parts they came damaged. Save yourself some time and money and research a better company. read more

Ordered control arms that were supposed to be delivered on 3/19. Today is the 23rd. Now, they're saying the 24th. We'll see. Extremely poor customer service, and it's almost impossible to get someone to answer the phone. Will never order from Jeg's again. read more

The worst ordering experience I have ever had. Short story long my order was delayed roughly 5 times and took 4 months to arrive while 3 separate jegs employees periodically lied to me about the status of the order to keep me from canceling the order. I placed an order through jegs for a soft top for a jeep yj wrangler. Jegs' list price was about $50 more than competing sites but jegs said it would ship in a week and the other websites listed 2-3 weeks so I payed the extra money to get the top faster because my current top had fallen apart. I waited over a week and received no shipment notification. Then another week went by and around the time I was going to call jegs I got an email saying the product was delayed another 2 weeks. I had to cancel some plans that required the use of my jeep (which is my main daily driver and it's winter so I've been driving around every day in the cold with no top). I waited the 2 weeks and then receive another email claiming it would ship in 3 days. I'm annoyed but I've already placed my order with jegs and its only 3 more days. I waited the 3 days with no word so I call jegs. I speak with a woman who tells me she has checked on the status of the order and that they actually never had the tops but that she has made contact with the manufacturer and that they have a shipment of the top arriving the following day. I waited over a week once again and then get another email saying the shipment is delayed another 2 weeks. At this point i am flying out of state for a vacation so I dont want to mess with calling them. When I return about 2 weeks later there still has been no word. I call jegs once again and speak with a different person who tells me that they don't have the tops and that she doesn't even know why the last person told me they were on a truck scheduled for the next day because that was never true. This person I'm now speaking with tells me that the tops will arrive tomorrow. So I once again have a sales person tell that they will arrive the next day. A week goes by and I get yet another email that says the shipment is delayed another few weeks. I call once again and get someone who tells me they don't know why that last person or the first person I spoke with told me the tops were on the way as it wasnt true The person I'm now talking with tells me the tops will arrive in 2 weeks. I wait about another week and then receive an email that the tops are 3 months away from delivery. This puts a total time of 6 months from the time of my order to the estimated time of delivery. At this point I want to look into canceling my order but I call quadratec and they tell me they are now out of stock of the tops and they have the same delivery date as jegs and I may loose my place in line at jegs if I cancel the order and submit one at quadratec if there are many people waiting I may not get a top. I call jegs and explain what has happened with my order and that the reason i ordered through them even though they sell the same top for a higher price than other websites is so that i could get it quickly. I ask for a price reduction as compensation for the hassle. They offer me a $40 dollar gift card, i tell them i will never shop at jegs again after this experience and they say thats the best they can do, what an insult. So there's basically nothing I can do. I received my top finally after 4 months of waiting this time oddly enough earlier than the estimated ship date with no shipped or tracking email or communication from jegs. I have no idea what is going on at jegs but they seem to have no intracompany communication. Better than a total of 6 months but still unacceptable. 3 different people at jegs lied to me to keep me from canceling my order. I had to drive my topless jeep as a daily driver for 4 months in the winter, I had to cancel several plans in which my jeep was to be used as a means of transport affecting not only myself but others as well, I wasted time trying to call and figure out what was happening with the top on several occasions. Avoid this company at all costs. read more

Order #686550110723 I bought a built transmission from Jegs. Customer service says it was "10 times stronger than the original 4L60E" here we are a year and half later and the casing broke because something internally failed - his comment made me more comfortable not to purchase in extended warranty as I was planning to buy a new truck in 3-4 years- I thought to myself I'm sure this transmission will last as they stated it's way stronger than the original. The original lasted me 22 years. I thought perfectly this can easily last 2-3 years. Now I'm left with 2k bill to pay. Thanks Jegs please read the comment I left for you through the Customer service agent. You lost a customer and I will forever go out of my way to let people know my experience with this company. read more

JEGS High Performance - Broken transmission - Auto Parts & Supplies Near Me - Delaware, Ohio

one of the worst companies to buy parts from. they take long to deliver and they don't process returns.... good luck with this horrible company.... read more

Called to order trans told them my engine size and it's power told him I needed something that could handle the power already went through the old trans he sold me a 1700 rebuilt trans told me one year warranty free replacement told me it had corvette servoe and would hold up great also sold me on a 500 dollar torque converter not even three months later it's slipping I call in to notify them and I'm told there's no warranty only on parts I was lied to and taken advantage of and sold junk parts !!!! I will never order anything else from them again!!!! read more

Misrepresented that a part was in stock so I ordered. After multiple calls found out part was really backordered. When I asked to cancel it miraculously shipped that day but arrived too late for me to use. Returned, but was charged a restock fee even though customer service said I wouldn't be because of the backorder. Stay away from these people. read more

A very reliable seller. I ordered 20-10 valve lifters. The goods were supposed to arrive in early November, but they arrived within a week to Germany. I recommend them! read more

Bought a part for $51. Didn't fit my application so I returned for credit. They gave me $19 credit. Crooks!!!! I'll never buy from them again. read more

8 Months on order and still no status update. When I asked customer service if they even go through old orders, and they said "No either the customer gets the product or the customer cancels" So I finally cancelled, as I may never get my parts. read more

I ordered a truck tailgate 357.00 both upper corners were bent over and primer was scratched off the box was in ok condition so it was done before shipping it was damaged then wrapped up and sent out I sent two emails about it they won't answer. I have pics of unopened box and the damaged gate I didn't want to do body work the packing susks one wrapping og bubble wrap and box.The bad part was it came fedx they don't handle anything gently. read more

Ripoff French guy supervisor straight up say I received correct products even tho he can't see and say they don't make that many mistakes, but they do. I have to prove beyond any doubt I received wrong rims and he don't care I spend hard earned money expecting correct item, so had to draw AutoCAD pattern with 4.75 and 5.00 to prove I didn't receive correct.. And still not resolved.. Go anywhere else to get your products, even if you pay more or you will be writing this review next time. read more

JEGS High Performance - Prove not fit 4.75 bolt circle - Auto Parts & Supplies Near Me - Delaware, Ohio

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I ordered a hood for my 1970 hood and brought to a very high end custom builder along with chrome hinges . During installation we noticed that box was open and retapped closed apparently someone return the hood and put wrong hood in correct box so when we installed it did not fit and I called jegs and I was put through to someone who said sure you can return and we will pay for shipping because the problem then he cam back to tell me there is nothing he can do because we bought through eBay . When I went through eBay they also said I can return but I have to pay for shipping the hood was $700 and returns shipping was 550 from same company that delivered it . I asked to speak to customer service from jegs how can that be when I only paid $700 for hood . So I said can they said up return because they apparently get a big discount for shipping cause no way did they pay 550 to ship to me and they ghosted me completely stop answering totally . I spoke with a couple other people who bought similar items and had same problems and that a thing they do wow I build a few cars but I will never purchase anything for them ever again stay away if u know what's good for u read more

Never had any issues. Shipping is a lot !! Any return I have ever had no problem. Shipping is not refunded

Add me to their list of unhappy customers. Not that they care. They don't even read these reviews or respond to them. The internet provides them a limitless supply of unsuspecting csutomers so what should they? My beef: they don't read their shipping instructions. if your order contains a drop-shipped item and you have special instuctions, COUNT on it they will NOT be followed. You've been warned. read more

Used to purchase through them all the time. Their customer service is non existent now. Ordered some headers, said they would arrive in 2 weeks. Nbd. Then they delayed another week. Nbd. Then they backordered it indefinitely. Because it was a pending transaction I couldn't cancel my order online I had to wait on the phone for someone to answer. I called several times until I finally ended up waiting 6hrs to reach a customer representative to cancel my order. I won't say who, but the other big name parts house had the headers in stock and I had them in 3 days. Jegs used to be the place to go to, but I'll take my money elsewhere especially given their lack of customer service reps. It's a shame. read more

Parts are garbage l.bought door locks, and the key doesn't even come out of them i returned some items that I didn't need and they charged me double the money for a return label. Was almost as much as the part. So I got nothing back. Customer service would not help so that was my last order I will ever place read more

What an absolute mess of a company. I tried purchasing some items for my 1972K/5. Part quality was good but most items did not fit. Ok...so the parts guide for fitment was off. I called and paid to have the items returned and said I would reorder when we were able to find the correct items. Since the parts did not fit even though they should have, I assumed they would refund for the shipping. Nope! Not only did they not refund my shipping but they would not refund my sales tax. Buyer beware this is not the same company it used to be many years ago. They have gotten greedy and have poor company policies which do not value repeat customers. NEVER AGAIN WILL I PURCHASE FROM THIS COMPANY!!!!! read more

Believe what people are saying about Jegs! I ordered some headers on 26 Oct. Nothing on your site indicated they were not in stock. Day after I order I get an email from Jegs saying the estimated ship date was 17 Nov. No big deal. So I wait, and 17 Nov comes and goes. Nothing heard from Jegs. Zip! So I text them and get told they have emailed their supplier. I will receive an email with an update. I wait the 24 hours. Contact Jegs again and am told no email went out. They would send an email to the supplier. Now it will take 1-3 days. So I wait. Nothing! Contact them again and am told they have not received a response from their supplier, they will email them again. I tell them maybe they should call them. A few minutes later the guy says the parts are not in stock with the vendor. ETA is now 16 Dec. When I explain how this has set me back on this build, I was told I should have contacted them before placing the order. Not sure what kind of operation these guys are running, but I do know this is the LAST time I do business with Jegs. I highly recommend people AVOID this company and buy from somebody who cares about their customers. read more

Bought from Jegs recently- haven't in 30+ years! Unfortunately needed to return 1 item (its 1 week past return window) I explained I had run into a health issue and asked for an exception.... Jegs said No exceptions.......Window closed. Sad the support not what i remember........I guess i will reopen my Summit account. read more

We ordered a Toolbox for our garage. It was packaged very well but the shipper damaged it with a forklift during shipping. I reached out to JEGS to let them know a few drawers were damaged. They shipped the replacement drawers the next day. Great customer service. Thank you JEGS! read more

I ordered a product they're selling on Amazon and it still hasn't shipped and it's already two weeks. And this is a very small item, can you imagine if this was a $6,000 transmission, horrible service. On the advertisement in Amazon it says it will ship in a couple days. I try to get a hold of them no answer. I normally buy from summit, never had any issues like this with them. This is the last time I do business with them, I will spend more money with summit and never again with jegs read more

JEGS High Performance - It shows the transaction I did with jegs, I will go and spend more money with summit and never again with jegs - Auto Parts & Supplies Near Me - Delaware, Ohio

ordered steps for my jeep , 100 lbs shipped wrong ones , damaged and missing all hardware , whoever does quality control should be fired !!!

Horrible customer service. Or should I say no customer service. Waited a week to tell me may parts were back ordered.

Non-existent customer service. They don't answer their phones and have no online options to address issues. Use ANYBODY else for your parts needs. read more

JEGS High Performance - Hold time - Auto Parts & Supplies Near Me - Delaware, Ohio

Horrible, I've been buying stuff from Jegs for decades, but they have fallen off the cliff as customer service is concerned. Ordered two items and only received one. When I called to inquire about my missing product, I was literally #91 in line and after 2.5 hours I was still #30 in the que. I hung up and tried email and chat with no response. Thank God I'm only out $40 and not more. Never again read more

NEVER AGAIN! Purchased 2 tires, only recieved 1. Customer service wait times exceed 1 hour per call. I'm on my 3rd day of calling and waiting, when they finally answer they give you the run-aroung and transfer you to others who don't want to help you. I don't think I've ever seen Customer service this bad anywhere. They're never gonna see another dollar out of me. read more

Company sucks they tell you after you buy it won't show up for a month. They don't even update for others still says it will ship on the day shown in pics read more

JEGS High Performance - Auto Parts & Supplies Near Me - Delaware, Ohio

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Ordered a set of Rims from them, first set arrived damaged. Took an hour on hold to get customer service, got a fedex pickup for damaged ones, new set shipped. New set arrived damaged this time 2 hours on hold, 3rd set shipped waiting for arrival. They tried blaming fedex but the rims shipped with zero packaging material and the box was over sized so the rim was literally just bouncing around in there. They were unwilling to expedite shipping, not even a coupon was offered, just oops. read more

JEGS High Performance - Auto Parts & Supplies Near Me - Delaware, Ohio

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Take extreme caution in dealing with Jegs. They misrepresent that your part is in stock and will ship in 2 days, then they email you that there is a 2 week delay. Then, when you call to cancel after a 10 minute hold, their recording informs you that you are the "30th" caller in lime making it impossible to cancel by phone. Finally, they ignore your email request to cancel as well. The company, as well as their customer service department, is a complete DISGRACE to honesty & integrity in business! Maynard Peloke read more

Sad Dogs ! must be true they have new management , 3 Hour wait time ?? no follow up to e - mails , no way to track orders But They Took Money Out Of My Account ! so they got paid , Bank dealing with it now , all I wanted was to buy race car parts and spend money , Good luck Jegs Will Never Shop Here Again . read more

Ordered heads for my van and was supposed to send back the core to get the core charge refunded which was $400. I did everything i was supposed to do and got a verification code and waited for the email instructions for pick up. This was in September. I never received anything. i emailed, faxed, mailed a letter by USPS and called. Never got a response. I waited on the phone for 3 hours and finally gave up. This place is a joke. Seriously. Never ordering from them again. read more

What can be said about JEGS that hasn't been said 100's of times. Terrible and disorganized customer service, they claim to be "industry leading", best I can tell the only thing they lead the industry in is longest wait times. read more

i wait few month to order a midland radio on black Friday and after i saw the advertise price i make the purchase .after 10 days i got the wrong radio and i make a call to exchange they simply blame on manufacture to send the wrong item and they say the only option is refund my money and don't want to exchange with right one .now if i return i get a new one i have to pay full price . and the costumer service was very rude and clearly the don't care about my situation . read more

I ordered an item and before the return time runs out, I thought I better check the fit. Today 06/04/24 I called the customer service line and was on hold for 7 minutes. Not long until it said I was the 60th caller in the que. Are you kidding me. I'm going to go ahead and return. I feel I just can't do my business this way. This item cost to much to be wrong. read more