Called in and spoke to a "Tech" guy and ordered a dual disc clutch that would take 3 weeks to come in. After 2 months clutch was still not in so I called back and "Tech" did not see it coming in soon so he upsold me to a more expensive clutch. Since this is a project car it took me a few months to put in. When I went to install clutch it was the wrong clutch. They told me that I was outside the 60 day return policy and would not make it right. The low lifes at Jegs will never get another red cent from me. read more

Their customer service SUCKS! Received damaged headers on a friday of course there was a 91 caller wait so we went ahead and installed headers bc we needed car for a meet. Messaged them monday had a 67 caller wait. Was told they would offer a 50% refund for keeping damaged headers. Order was 225 they said 100 was 50%. Im not sure were they went to math school but its not right. Called to talk to supervisor been on hold for almost 2 hours just to get a rep on the phone. ORDER PARTS FROM ANYWHERE ELSE! Their customer service is the worst in the industry for a company claiming to have the best customer service. read more

Ordered a set of Rims from them, first set arrived damaged. Took an hour on hold to get customer service, got a fedex pickup for damaged ones, new set shipped. New set arrived damaged this time 2 hours on hold, 3rd set shipped waiting for arrival. They tried blaming fedex but the rims shipped with zero packaging material and the box was over sized so the rim was literally just bouncing around in there. They were unwilling to expedite shipping, not even a coupon was offered, just oops. read more

JEGS High Performance - Auto Parts & Supplies Near Me - Delaware, Ohio

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Take extreme caution in dealing with Jegs. They misrepresent that your part is in stock and will ship in 2 days, then they email you that there is a 2 week delay. Then, when you call to cancel after a 10 minute hold, their recording informs you that you are the "30th" caller in lime making it impossible to cancel by phone. Finally, they ignore your email request to cancel as well. The company, as well as their customer service department, is a complete DISGRACE to honesty & integrity in business! Maynard Peloke read more

Ordered an item from JEGS three weeks ago. According to delivery tracking with FedEx, the package is now headed in the OPPOSITE direction as my home. No response to communication. Absolutely the worst seller I have dealt with in 50 years. The worst, and absolutely not recommended. They give clear indication by their inaction they don't give a whit about anybody but themselves. One of these days, they're going to have to learn there is an established trade route between Ohio and Seattle, and give up the covered wagons. It's called an "a-i-r-p-l-a-n-e" and it flies through the air. It has jet engines and wings and people put stuff on it, you know, so that it arrives in two or three days instead of weeks or months. It's kind of new, so -- get with it, people! read more

I've ordered twice from Jegs. (Shouldn't it be "Jeg's"?) Order #1 - They charged me the wrong sales tax - more than double what it should be. It is super easy to verify someone's correct tax; all you need is their address. This is the only business I know of that can't get it right. After two phone calls trying to take care of it, in which both individuals told me they couldn't fix it but knew who could, nothing has happened, and it's been more than a week. Order #2 - I ordered a Jegs-brand automatic transmission on November 29th. The order confirmation said the estimated ship date was January 1st. With two days to go (December 29th), they send me a new estimated ship date - April 5th! The 3 people I spoke to about it weren't rude, but neither were they helpful; nobody could explain how in the space of one month the delivery date slipped four months, or why they didn't tell me sooner. Nor did they do anything at all to make it right; "sorry" is all I got. Sorry, indeed. I've done business with their competitor, Summit Racing, for over 30 years, and Summit on their worst day is better than my two experiences with Jegs. read more

No stars this business is very poorly ran I purchased rims two weeks ago and couldn't get a answer on a order update then I waited two hours to talk to a customer service when they said the wait time was a hours then once they answered they said they didn't know when I would get the rims. DO NOT BUY FROM THIS COMPANY YOU WILL ONLY WASTE YOUR TIME. read more

JEGS High Performance - Two hours waiting - Auto Parts & Supplies Near Me - Delaware, Ohio

Ordered a battery, was to ship at the end of March, then April 4th then Sept 22. I don't need a battery in Sept. Called customer "service". After half an hour waiting the canned recording said "your wait will be between 4 and 6 min". - then again - and again. After an hour I called the order desk. They answered in 3 min. So we know who they are serving and it is not customers. read more

40 minutes on hold so far. They answer their Facebook messages quicker....but, you try to get information on your order, then you're ignored there as well. Live and learn, buy from someone interested in your business. read more

2 weeks after promised delivery and still no parts.......No F#### tracking either. Talked to customer service and got the shoulder shrug.......Never again JEGS read more

Ordered heads for my van and was supposed to send back the core to get the core charge refunded which was $400. I did everything i was supposed to do and got a verification code and waited for the email instructions for pick up. This was in September. I never received anything. i emailed, faxed, mailed a letter by USPS and called. Never got a response. I waited on the phone for 3 hours and finally gave up. This place is a joke. Seriously. Never ordering from them again. read more

i wait few month to order a midland radio on black Friday and after i saw the advertise price i make the purchase .after 10 days i got the wrong radio and i make a call to exchange they simply blame on manufacture to send the wrong item and they say the only option is refund my money and don't want to exchange with right one .now if i return i get a new one i have to pay full price . and the costumer service was very rude and clearly the don't care about my situation . read more

If you want to pay for hassle, this is the company for you. Doubled my order, then ended up losing 40 bucks, returning the 2nd order that I never agreed to. Also that 2nd shipment went to the other side of the country for no reason, causing this headache to last almost a month for me to only get a PORTION of my money back. Fuck this place. Also don't leave a "sorry about your experience, send us a message" comment. I'm done with your site. read more

Placed and order and item was in stock, 5 days later still no shipping information. Call them "your item will ship in 6 days". Then 7 days later I get an email "your item is on backorder and no estimated ship date" Do you guys not use computers!? read more

I ordered BRExhaust replacement on 4/20/24......still no word from JEGS.....still no product...unable to speak with human and get a refund. J= Just down right incompetent E=Exceptionally lackluster customer service G=Good luck....you will need it S=So called Americans read more

$500 order missing, Jegs says UPS delivered it directly to a person at a time when I wasn't even home, and will not help me track it down much less replace or refund me. I have tried for a long time now to avoid Amazon etc. when I can purchase a part from a "reputable" speed shop like Jegs or Summit. No more, as Jegs has proven it's not worth dealing with them at all. If Jegs goes bankrupt, I will not wonder why. read more

First off let me say I have used jegs a bunch of times and never had an issue until now. And it has left a bitter taste that will keep me from coming back probably. I tried to get pads a rotors for my 2015 F150 and the first order shipped to me was wrong. Bolt pattern and wrong size pads. Confirmed with a tech that I ordered correctly, shipped out new parts confirmed by him and a couple days later new parts arrived. These new parts were also wrong. 5 lug instead of six and wrong size pads. Called back and instead of going with the upgraded rotors just gave them ford part number and take the loss on trying for the drilled and slotted rotors. Was confirmed no problem we'll send em out in 2 days. Thats today, Wednesday. Mind you I'm paycheck to paycheck and work is slow so I dont have the option to just go get parts when I've already paid jegs. So almost a week at this point im out of work because I have no brakes. So new, correct parts SHOULD have arrived today. Checked status and pads arrive tomorrow and rotors are arriving MONDAY. 2 weeks telling my boss I cant come in because parts keep getting messed up. I called again asking if there's to be done because this is unacceptable when I was told they would arrive today. She was very empathetic but said sorry there's nothing they can do. I told her I'm very turned off now and my business will be going elsewhere unless we can do anything to make me a little more happy about this. I was just told sorry. So lesson learned I should have just went to the stealership from the get go and got the correct parts. Money is tight so unless I get a full refund immediately, which they wont do it takes days, I cant just Uber and go get parts to get me back on the road. I have to sit here for another 5 days and hope the parts that come are correct. And miss work again for those days. Super aggravated, irritated and annoyed when I had my brake job planned to take a couple hours at most, not miss work and its now going to be 2 weeks. To swap rotors and pads. Wild read more

Dishonest advertising! I purchased a replacement manufacturer radio for my 2010 Ford Expedition with the Extend warranty for 3 years. This radio needed to be replaced under this warranty less than a year after purchase. First, I had to ship the radio back before received a credit to purchase a new one. The credit did not cover the cost to purchase a new one. It was $65 short. Jegs reported the coverage only covers the cost of the item, not taxes or renewing of the warrant. Jegs went on to kick the can down the road and blame shift the issue to the warranty company, although the openly support the warranty on their website. None of this is disclosed before or after purchasing the warranty. Horribly dishonest business practices. read more

This review is for the tech help with orders be sure to double check what parts come with the order they place because even when they mess up there is no help i had a kit built for my shop to delete the dod on gm 5.3 and learned that after receiving the order the part i called for the camshaft was not included which is the part that i called for in the first place so the point is check all the numbers before you trust them to order for you i have been in auto repair for 37 years and this might be the worst customer service i have ever received read more

Was told spring was in stock and was on back order. Have a 2 valve engine. They sent 32 rock/followers. No lash adjusters no oil pump and a stock timing kit. Gave the guy the part numbers. Should of got trick flow rocker and lash adjusters. Come to find out they don't even sale that brand. So they sent what they had. Glad I know what i am doing or could have been looking at replace a 800hp to the tire engine. read more

I purchased an item and was charged just to find out they deleted my order without informing me. Deleted as in removed from their site to prevent any proof aof the order being completed. Shady at the least. read more

JEGS High Performance - Auto Parts & Supplies Near Me - Delaware, Ohio

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Unbelievably bad customer service. My credit card info had an error when I entered it. I called them corrected the mistake and they charged my card. After waiting a week for parts I discovered that they cancelled my order, but kept the charge on my card. Called and was told to wait a few days and the charge will disappear. Can't understand how they got the order this messed up. I'm done trying to order from them. read more

terrible leadership and terrible service. Ordered a part then was alerted it was back stocked then after 2 months called and the was told vendor "last Friday" discontin part. This is very unlikely. waiting on refun. this place should definitely be investigate based on all the reviews I see. I should have investigated before ordering. Be careful. read more

Really poor service. I experienced long waits on their phone line (#28 in line). Then, when trying to return a product that they misrepresented as "Universal Fit" (it did not fit), their website would not work properly. Very frustrating. Yes, their service reps were friendly once I could get a hold of one. Something is wrong with the management of this company! read more

ordered a distributor from their website, even purchased the extended warranty, confirmed vehicle fitmen on their website. Guess what once it arrived I opened it tried installing it and it doesn't fit. Now they are saying that because I didn't actually talked with a technician i can't return it or get my money back. Horrible way to treat return customers . Took 2 days to get a hold of someone. I will never buy from them again. read more

This is a review based on my boyfriend's recent experience with ordering from JEGS. To say his experience was disappointing is kind of an understatement. We ordered a ski rack, the credit card was charged full price immediately and we were told it would be sent within a week. After two weeks of hearing nothing, we initiated contact to find out where the order was and were told once again that it would be sent in another week. After another almost two weeks of hearing nothing, we again contacted them and were told it was backordered by the manufacturer ("it's the manufacturer's fault") and would be sent "by the end of the month". After another week or two of no ski rack and no communication, we canceled the order, finally getting a refund. Communication is pretty non-existent with this company and we cannot recommend them based on our experience. read more

Paid already for my order via website. Then it was also confirmed by them. Told them it needed to be shipped asap. When i called back to check the status on the night i was about to receive it, they had not shipped it yet due to credit card checking. Upon checking with the credit card company, they told me it was already charged. Valentina, was at no help at all. Poor customer service from her. Paid extra for the shipping. read more

Awful place to order from especially if you run into issues. Been trying to cancel and order for about a week now and have to call in. The wait queues are ridiculous and it takes over an hour to seemingly come even close to talking to a real person. I will never order from this place again. read more

The customer service doesn't care. I didn't receive my order and they said fedex shows they did and that was it. Why would you leave an expensive order on a porch if it even got delivered. Have someone sign for it. read more

2 hour wait times. Company they ordered my carborater thru will not pay for the core return. Two thumbs down.

They will take your money with no problems at all. Then you wait a week only to call and find out the item is backordered. What's strange is they have my email address the same one I used to request an update. They didn't bother to respond to that request. I NEVER RECIVED ANYTHING, however I'm not getting my money back until the manufacturer that won't respond to phone calls or email says I can have my money back. At this point I'm willing to spend that money while learning a valuable lesson. NEVER DO BUSINESS WITH JEGS. Sincerely, Sean Shugart Owner/Operator North Texas Autowerks Inc. read more

Bought $600 worth of Jegs SSR wheels , great price , went to put the front ones on today and the center cap bottoms out on the center hub. called Jegs today o Yea we have had this issue before , Ok can I trade my short caps for long ones? And you add a foot note on your ad for other buyers , no you have to buy the longers caps , we won't exchange, $50.00 more !!! Pretty petty and crappy Jegs read more

garbage - welder came in shipped busted up & in a million pieces .... currently waiting on the other line for customer service 2 pickup - just order from summit & avoid the head aches ! thats what I'm planning on doing read more

JEGS High Performance - Auto Parts & Supplies Near Me - Delaware, Ohio

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Yea these people took 400.00 from me and scammed me out of a intellitronix digital instrument cluster. My package said it was delivered however I did not receive it. Called them the next day and they said they would start a trace on the package. I called every other day for a month and a half. They finally said that FedEx did lose my package and that the item was on back order. Finally received it after I purchased one online from Craigslist. I returned the item expecting to receive a refund or credit. I was told to provide my receipt for the on I purchased off Craigslist. Spoke to the manager and he said that you can't purchase the intellitronix digital instrument cluster from private citizens. Well here are several people selling them.... read more

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I have been calling for days and I get a strange recording. I email and the emails are bouncing back. Did you change your number, is there a problem or did you go out of business. I am hoping there is just a telephone issue. I really like your store and Melody is great. read more

Don't bother using Jegs, waste of money. Just head over to Summit. Ordered a part for $70 July 5th. Received the order confirmation email only to find we were charged $158 for shipping. Immediately, I call the company within hours of placing the order. Can't reach a customer service rep. I tried calling Friday and Saturday since they're page said customer service is available both days...nope. Closed from the 4th-7th. Okay. No big deal. Order says still processing Monday morning. Call them as soon as they open. On hold for 30 minutes. Get on the line at 8:37am. Only to be told nope, it was just loaded on the truck, there's nothing we can do. As soon as the rep picked up the phone, I got an email stating it was assigned a tracking number...that's a convenient way of scamming customers out of money. Garbage company. Customer service is key and the way they're running their company is just bad business. read more

they Shipped wrong part and need to wait on Fedex ground to return the incorrect part to Jegs before the correct part gets shipped back to me. Not the first time I've had issues with Jegs but I can grantee it will be the last time. read more

Completely useless customer service, never again will I work with this company for my shop. Ordered exhaust pieces and was told same day for delivery after not hearing anything I reached out to come pick up the parts so I could complete my job taking me more time to come get them. Was told on the phone that the store In Delaware OH about and hour away closed at 7, and had everything ready for me. I arrived around 6:20 7/6 and no one to be seen and doors locked smh Wouldn't be surprised if I'm not the only shop discontinuing partnership with jegs. read more

Sent the wrong wheels with a completely different part number. Had to drive an hour away to bring them to a shipping facility due to the size and weight. Was told consistently one week to ship out correct wheels for exchange for 3 weeks due to being on back order. Asked for a refund and ordered directly from the manufacturer (that wasn't out of stock) to get the correct wheels a month after my original order. I won't be ordering from Jegs again. The entire time it showed the correct part number in stock on their website as well as the manufacturer that they were supposed to be drop shiped from. When I ordered from the manufacturer they were helpful and pleasant and shipped the next day. read more

"Unrivaled Customer Support". Been calling the only phone number listed all day. Phone rings and instantly hangs up, "User Busy" or Verizon wireless voice recording. Impossible to get in contact with this business. read more

JEGS High Performance - User Busy...hmm. - Auto Parts & Supplies Near Me - Delaware, Ohio