I have a troy-bilt walk behind self propelled mower I bought from HD back in 2010. Love it. However, one of the teeth on the front cover, for height adjustment cracked and broke off. So, I ordered a new front cover from SBD/MTD website. $30. Arrived in less than a week. So far, so good. Yesterday, I disassembled the existing front cover and ATTEMPTED to install the new cover. Only problem is - the new cover has ribs on the inside of the half-circle on either side that is to fit snugly over the axel on either side. After multiple attempts and a little swearing, I gave up. Put the old one one, and used a zip tie to hold the height adjustment where it needs to be so I don't scalp my grass too low. I called the number on their website, got to talk to a nice guy in South Africa who had no info to share on the subject. Dead end. I looked up the main office in Shelby, OH, spoke with a very nice woman there who was told by someone there to call the Corporate office. Dead end again. Three tries to the corporate office, constant busy (I think I can guess why by this point!). Dead end. I then called a local authorized dealer who shared my opinion that the part does not/will not fit as is, and the only option to take my dremel and remove the ribs from the inside of each half circle. Its disappointing to try to reach out to a business to get some assistance and have nothing to show for the effort. If the part will still not fit after my dremel work, sadly I will have to buy a new mower - and it will NOT be a MTD/SBD product. Now if someone from SBD-MTD would be kind enough to reach out to me - you have my PO # L0843880P1, I would appreciate it - but I am not holding my breath. read more

MTD Shelby Operations - axle covers with ribs on the inside, affecting the fit to my 2010 Troy-Bilt mower. - Auto Parts & Supplies Near Me - Shelby, Ohio

I place an order and they don't even show it in the system until a week later. When I all customer support I reach someone who speaks poor english in South Africa!! They are no help!! Horrible customer support. i was promised delivery before they even show it in the system!!! They design it so you cannot talk to anyone who can actually help!! read more

Ordered directly from their website and received the wrong part. Returned it within a couple of days following their process (called first, obtained a case number, filled out the return packing slip, and sent it back with tracking). The USPS confirmed that they received it on August 14th. It is now 11/3 and just got off the phone and they have no idea when my refund will be processed. Last time I am buying from them. Horrible service. read more

$84 non returnable part is wrong and got billed $145+. now i have an angry customer and have to take time off to get the overcharged amount back. read more

CubCadet, Shelby OH! I've been waiting on a refund for returned mower blades since July 29, 2025. Today is 10/31/25! Was told there is a backlog of warranty cases before me. It will take more time! A lil ridiculous! read more

This is the worst customer service I have ever received. Ordered a spark plug, air filter, fuel filter, and blade for my Cub Cadet. The only thing they sent that was correct for my mower was the blade. The rest were in boxes labeled as the correct part but whatever drunk they had in the warehouse put the wrong parts in the wrong boxes. I called and spoke to someone in the warehouse who verified the actual parts in the boxes were wrong and too big for my mower. I was then shuttled back to a customer service rep who told me they would email a shipping slip. That never happened. What transpired over the next MONTH was me making calls to them, them telling me they would email me a slip that never happened, me calling agian and them telling me that the packing slip and the boxes are marked correctly but the actual items inside the boxes are completely incorrect. They refuse to return the items unless I pay for shipping (again, whomever packed these in the warehouse messed up, not me) which I refuse to do. DO NOT BUY FROM THESE PEOPLE! THEY WILL JUST STEAL YOUR MONEY! read more

Should have read reviews. Didn't think they were this bad. 1 star too many in my opinion. Sent me the wrong part. I returned it following the included directions. According to the directions, once they receive the returned part, the correct part would be sent out. Still haven't received the correct part that I've paid for. Then again, it's only been 3 months Hahaha. Never again. read more

Dishonest people. Shipped my items to wrong address. Had to involve corporate, a third party, and police to get them to resolve the issue.

It took 2 months to get parts. They do not answer the phone I tried to cancel my order several times. The absolute worst service ever read more

Ordered a part for my Club Cadet. Thought this would be a reliable company but it is not. We only had the part one week and ran the tractor twice when it stopped working. When you call the number on the packing slip there is not a number to choose for customer service. I had to speak to someone in parts department and technical support as there are no other options. I was on hold for one 1 hour and 45 minutes before I had to disconnect. I phoned a second time in the afternoon and was on hold for 1 hour and 25 minutes when I was sent to customer service. I was then given another number to call the next day for level 2 customer service. Wish I had seen the reviews before ordering. This is the first time in 40 years I have given a negative review to any company. Lenora read more

If you have a problem you can never reach them to have it resolved. It is very exhausting to try to get help from them. They do not want to be bothered. read more

Here's another one star rating. Long story short..... I ordered 3 blades for my mower. Only received 2 when the packing slip clearly states that 3 blades should have been shipped. Called number and was on hold for over an hour before I hung up. Looks like Im another sucker. DO NOT USE THIS COMPANY!!! read more

Ordered a pully cable and handle...charged thirty dollars for a shoe string and handle and overnight shipping did not get recieved for 4 days... Order clearly recieved on 9/29/18, printed 9/30/18, not received until 10/2/18 Horrible customer service and rediculas shipping cost overcharging... If you say overnight...better be able to ship over night....not take to shipping on next business day....then charge appropriately... read more

worst ever !!!!!!!!!! i have been trying for 2 weeks to get a return label.but no luck. i have a $ 121. in parts that i dont need

Worse business practice I have ever been subjected to. I needed a battery on a cub cadet. They shipped it no problem, what was not clear is that it did not come with acid. I called and they said I could receive money back or I could go to a place to get acid. NOBODY around will fill and empty battery. When I called back to return it they now changed their tune and said YOU CANT RETURN BATTERIES!!!!! I asked why that is the case, IT HAS NO ACID IN IT, you guys shipped it to me, not to mention the last customer service said I could. They said, "you were told wrong, and that is our customer policy". So I basically paid $56 for a battery with no acid and I am not allowed to return it. I want to get into the business of charging people for something that does not work and then keep their money. read more

I had the worst experience with this supplier. I had bought a battery for a driver mower, because it was only a year old, and I wanted to sell it, with a new battery. I ordered a battery from MTD Shelby Operations, received it, with no problem, the battery is completely dead. Can't even charge it, dead. So I have been calling for 3 months, either ha ve held on the phone for 2 1/2 hours,and finally had to hang up. And went on line and held for 3 hours, to chat, only to get the chat back asking my opinion of there service and then, a thank you. Gone. I am so upset on want my money back for a battery that doesn't even work, I have no way to contact these people. I suggest you stay away from this company completely, they are a rip off, I am so angry with this whole situation. read more

Worse experience I have ever had.6 months ago I ordered a belt for my mower. They charged my bank account every 3 days so their 97.49 would stay pending on my account for a month. They never mail the product. So I cancelled the order. Last week they charged my bank account again and mail the product after it was cancelled 5 months ago and refused to take it off my account. This is the worst business I have ever had to deal with. I will never do business with them again and would never recommend anyone else to use them. read more

I bought an MTD rider, 38" deck, after retiring from GM in Ontario. This mower has run like new for 11 mowing seasons and people still ask if it's new!!!! read more

Don't order anything from MTD. You will have a very difficult time getting a tech or customer service. read more

Sat on hold for an hour and no one ever picked up. Got the wrong part. Do not buy from these people .

DON'T EVER BUY ANYTHING FROM THIS COMPANY! I ordered a wiring harness for our riding lawnmower and was sent the wrong part. I have attempted to call them a total of 18 times in 20 days. Every single time I was on hold, waiting for someone to answer, for over an hour. One time it was 2 hours and 15 minutes! I ended up calling their main office in Shelby, Ohio and was told that I needed to call another number. I called the alternate number and reached the same call center that had put me on hold all those times. I should have read these Yelp reviews before I did business with this company. I fear that my husband and I, who are elderly, are out nearly $200. I plan on reporting this company to the better business bureau. read more

I have been on hold for 40 minutes, just trying to get someone to send me a return label. My husband ordered the wrong parts, it was the correct parts number but doesn't work on our lawn mower. Maybe the company will see this and change their policy on having customers wait over 40 minutes to get a response. Thank You, Mary Meier read more

I was so frustrated with the MTD products I took my riding lawn mower in to a mower shop that has been in business for 25 years. The owner called me back and told me it was not the right part for my mower. I know MTD had good intentions but now I am out $400 with still no grass catcher due to their negligence in not informing me about, in writing or verbally, about their no return policy. Such a disappointment dealing with MTD Products. Steven H. read more

Not happy with the goods upon receipt. The order was packaged in a thin plastic envelope which had neen squashed It was pure luck that the air filter contained in the box had not been damaged. I won't order from here again. https://www.dropbox.com/s/rxkohwm0rq1agh3/20180302_172824.jpg?dl=0 read more

MTD SKU# 037049918348 Grasscatcher Assy I have spent most of all day trying to install the subject grasscatcher on my Troy Built lawn mower TB280ES, 21" self propel mower. I got the catcher assembled, read your installations on how to attach the catcher to my mower, and after 3 hours I gave up and I guess, unless you can help, I will return the item back to Lowes this weekend. I really like the product design, but iot is no use to me if i can not attach the item to my mower. Daniel Wilson dardan7182@gmail.com read more

stop using plastic. we are in 2018, and either legally marry plastic, or stop manufacturing with it.

Let's be honest, they make some of the cheaper lawn care products out there. You get what you pay for, but they generally get the job done just as well as more expensive products. What impressed me is that the parts people were very knowledgeable and helpful. I have a riding lawn mower that's almost 20 years old now and I bought it used. I needed some parts, it does not have a model number sticker, and I could not find any reference to its model specs online (in that way, their site mtdparts.com seems incomplete and could be better). I called the technical support rep and he helped me get my exact model number, year of manufacture, and told me the parts that I needed. It was really great and I would recommend their products because of it. read more

Do not order anything from this company. I repeat DO NOT order from this company - unless you have money to waste. I needed a grass catch bag for a lawn mower purchased at Lowes. The customer service rep at MTD told me that a certain grass catch bag would fit my mower, based on the model number I provided. When it arrived, it didn't fit and was totally wrong for my mower It cost $65.00. MTD would not allow me to return the item that I would never have ordered in the first place had I not been wrongly advised that it was the right part. I made several calls and sent a request in writing. No response. Now I am stuck with a bag that doesn't work and out $65.00. Buyer beware read more

I mistakenly threw away an extended tube to our leaf blower thinking it was from a wet/vac. 9 months later I finally went online to see if I could find the part. I was lucky to find this company open on a Saturday morning and was assured they had the part. I ordered it and including shipping it was no more than about $13.00. It arrived today and is the RIGHT part. It was in a big box and I couldn't believe I could get this sent out all for $13.00 and now once again have a complete leaf blower. Thank you MTD. Glad to know you are a business in Ohio where I just happen to live. Keep up the good service of parts MTD Shelby Operations. B.Thomas read more