1. Advance Auto Parts

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Bastrop, TX

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Advance Auto Parts

2.8 (10 reviews)
Open • 7:30 am - 9:00 pm

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Ask the Community - Advance Auto Parts

AutoZone

AutoZone

(24 reviews)

The new GM Jennifer helped me swap a battery on Warrenty. They were out of stock but she was able…read moreto upgrade me and I only paid the difference! She was soo friendly and professional. As a local business owner who does tree fencing and gutter work... My dump trailer is my most important tool for the job. Thank you AutoZone for having amazing leadership like Jennifer

I had a really frustrating experience at this AutoZone. I had already paid online for two…read morewindshield wipers for pickup, but when I arrived, I was told my order "hadn't arrived" yet, even though the exact wipers I purchased were already in stock at the store. Instead of simply getting the wipers that were already there, the employee told me I would have to pay for them again if I wanted to take them that day. I asked if they could cancel my original order instead, and I was told they couldn't do that either. I eventually had to ask for a manager, which is something I normally never do. The manager confirmed that the employee should have just given me the wipers from the store in the first place. What made the experience even more disappointing was that there was no real apology or acknowledgment of the inconvenience. I also needed help installing the wipers because part of my old one was already coming off, but the employee wouldn't install them or even try to find someone else who could help me. I understand that mistakes and confusion with online orders can happen, but the way the situation was handled made something that should have been a quick pickup unnecessarily difficult and frustrating. The manager was able to resolve the order issue, but the overall customer service experience was very disappointing.

Advance Auto Parts - autopartssupplies - Updated October 2026

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