1-Star Review -- Completely Unacceptable Customer Service…read more
This is the first negative review I have ever written for this location. The last several visits have been disappointing, but I deliberately chose not to write a bad review because I don't like putting that kind of negativity or bad karma out into the world. I try to give people the benefit of the doubt.
This time, however, the treatment was so blatant, disrespectful, and unacceptable that I felt I had no choice.
I pulled in because I was instructed to pull in. Nobody greeted me. Nobody asked what I needed. Nobody even acknowledged me. They had me open my hood before I had even been asked what service I wanted, and then they made me sit there and wait again.
If they were busy, all they had to say was, "We're really busy right now. We'll be right with you." I would have completely understood. Instead, they said nothing. I was simply left sitting there with no communication whatsoever.
When the employee finally came over, I explained that no one had even greeted me or asked what I wanted. Instead of apologizing, he told me, "You're going to have to be patient. There's only one of me."
I WAS being patient.
Then he walked away and started talking badly about me within earshot. I could hear him, and I said, "I can hear you." I had done absolutely nothing wrong. I was simply trying to understand what was happening.
I was never given an apology. Instead, I was chastised.
I was also told by the manager that it is not their job to greet customers. I find that attitude absolutely astonishing. They told me to pull in, had me open my hood, didn't ask what I wanted, didn't explain the wait, and then acted as though I was unreasonable for expecting basic communication.
I was also told that the other employees weren't supposed to talk to or greet me because he was the boss.
And then, on top of everything else, they told me they couldn't "top me off," even though I hadn't even asked them to do that. They didn't ask whether I needed my tires checked either.
The entire interaction was so uncomfortable and confusing that I felt completely at a loss. I was essentially at their mercy because I needed the service done and my vehicle has a recall and goes through oil very quickly. Otherwise, I would have simply left.
And let's be clear: I was paying for a service. I work hard for my money, and I do not deserve to walk into a business and be treated as though I don't even deserve to be greeted, spoken to, or asked what I need.
I have also asked on previous visits what happened to the manager who used to be here because he was always incredibly friendly. I always left feeling good about coming to this location. Unfortunately, employees have spoken negatively about him, which I also found extremely unprofessional.
Whatever their opinion of that former manager may be, my experience with him was completely different. I never left that location feeling like a piece of dog shit who didn't even deserve basic courtesy.
Life is too short to be treated that way.
I have tolerated several bad experiences here without writing a review because I genuinely didn't want to put negativity out into the world. But this time crossed a line.
This was the worst customer service experience I have ever had in my life. The arrogance, lack of communication, refusal to apologize, talking about me within earshot, and complete lack of basic courtesy were unbelievable.
I wasn't asking for special treatment. I wasn't asking to skip anyone. I simply wanted to know what was happening and what I was supposed to be waiting for.
A simple, "We'll be right with you," would have changed the entire experience.
Instead, I was ignored, chastised, talked about, and treated with extraordinary disrespect.
That was unacceptable. And after all the previous experiences I chose not to complain about, this was finally bad enough that I felt forced to write this review.
