NEVER TAKE YOUR ANIMAL TO THIS CLINIC IF YOU CARE ABOUT THEM AT ALL. My wife brought our SERVICE DOG here when she managed to swallow a budding orange from our citrus tree in the backyard. The office told her that she had to pay a $500 deposit to even perform the surgery. Thinking that the deposit actually worked like a deposit, (i.e. you pay a deposit for the minimum needed by the clinic and the rest would be put on a payment plan like she had done before at the VCA clinics) she was able to borrow from a friend and get the surgery started. The nurse who gave my wife all the paperwork to sign did NOT make sure she read it, she just told her to sign and took the paper away. The clinic kept our dog overnight again after her surgery and the next day, we were told we could pick her up. When my wife went in to the clinic, they brought our dog out and she was so happy to see her. They both were very happy to be reunited since my wife uses our dog as a certified emotional support companion for PTSD and she hadn't had more than a few hours sleep since our dog was MIA, for about 2.5 days. My wife was then told that we owed a $962 balance for the surgery. She tried to give them her debit card to set up a payment plan and the office manager, Katelyn Burner, proceeded to yell at my wife about how they didn't do payment plans and that the whole amount would have to be paid up front. They then DRAGGED our dog into the back room, with her nails gripping the tile floor. Who does this to an animal after they have just had surgery? My wife was now very upset after just being reunited with her service companion, only to watch her be dragged away. The clinic refused to work with us AT ALL on payments and my wife was yelled at and treated like a criminal. The next day after no one would return our calls, my wife went down to the clinic with a police escort to try and get our dog back. The police even believed they would have to relinquish our dog because you can't put a lien on a life. The Heitman's told the police "If she couldn't pay the $1400 for surgery, she should have put the dog down." We are still in shock over this and obviously this clinic cares NOTHING for the animals under their care. It turns out, because of the contract that my wife signed stating "Payment is due at time of pickup" the law did not apply and it was now a civil matter. Which meant we would have to get a lawyer to get our dog out, or wait until we could pay off the balance. We have been having a rough few months with financial hardship, my wife's business took a huge paycut and we have a house and three daughters to care for. In the mean time, our dog was being contained in a metal box in the back of this clinic. CLEARLY not what is best for the animal. After the police left, my wife went in to talk to BOTH doctor Heitman's. Phil Heitman berated my wife for calling the police in front of all their "paying customers" and said she was making them look bad. My wife and her friend were sobbing and begging the doctors to let them pay ANOTHER $500 toward the remaining balance to bring the dog home and Greg Heitman sneered at them and told them it was the full balance or nothing at all, he wasn't a bank. When my wife explained to him that she hadn't slept more than 7 hours in the past 4 days and she had only eaten a few pieces of toast and that she was a wreck without her service dog, he smirked at her and said "Well if you need your service dog back so badly, I guess you'll pay your bill, won't you?" They would not even let my wife see our dog. My wife has been severely traumatized by this experience and so has our dog. The people who work here are heartless and are NOT here for the good of the animals. Luckily, we were able to start a fund online and contacted the local news stations which are going to run a story on our experience. Our dog is now safely at home and we are so thankful. We will NEVER use this clinic again and if you care anything about ethics or your pets, you won't either. read more