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Queen Creek, AZ

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Kelly’s Surgery - Queen Creek

3.4 (21 reviews)
Closed • 7:00 am - 4:00 pm

Services - Kelly’s Surgery - Queen Creek

Dental cleaning

Dental extraction

Mass or tumor removal

Kelly’s Surgery - Queen Creek Photos

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Brianne G.

On August 7, 2025, I took my dog (1 year 3 mo) Mini Aussie to get neutered. When you go in it's just an open room with chairs. I wasn't expecting no receptionist and quickly learned that they don't even have a private room to meet your dog. It's just out in the open. The vet tech (I believe her name was Kayla or something similar to that) came to sit next to me in the customers chairs to go over the paperwork. My dog had an undecended testicle which I put on the intake paper. During this brief conversation, the tech asked me if I knew where the testicle was, and before I could even get out where I think it was, she crouched down (my dog was between my legs) and grabbed my dogs private area. No hello, no pets, no loves, just bam. It happened so quick I was still mid sentence -that's how quick she went down there. My dog who has never shown any sort of aggression, snapped at the tech. She stood up and yelled that my dog bit her and she will be back. I was so confused on what even just transpired because it happened so quickly. She went in the back and a few minutes later came out to tell me that she thought he broke skin but he did not. I felt so uncomfortable leaving him there after that but I had no other option. As I'm walking him to the door to go in the back, another tech was standing by and my puppy walked up to her and was licking her hand. The other tech told her "WATCH OUT FOR THAT ONE HE BITES." Labeling my dog as a biter when you have zero common sense on how to greet a new dog was inappropriate and wrong. I picked my dog up and they put him in a cone that was too big for him. I had to cut the cone just to use it. I called on Thursday afternoon after surgery and afternoon Friday because my dog was not responding to the sedation medication. They tried to make me feel as if that's normal and just because he got out of surgery. Next, they didn't tell me they close at 4pm on Friday and are closed all weekend with no after call options before during my booking. I should have booked Monday or Tuesday so that they would be available if any issues transpired. Well my pup ended up getting bloody diarrhea and vomit from the pain medication they gave to him. This happened at 5pm on Friday. So to my surprise when I'm frantically trying to call them and nobody is available - not even an aftercare nurse line. And the cherry on top... when I called on Monday to see if I can get him new pain meds since he was off of them all weekend from the bloody stool issue... they told me it would be $29... when I got there they took my card in the back to use it. When I got my receipt in my email... it was $39. Also why give separate pain med and sedation when you obviously had a 2 in 1 medication option? I spent money on two medications that didn't work on my dog when all along I could have just been prescribed that one for both pain and sedation - gabapentin. After researching Carpofen that they prescribed: All NSAIDs can: * Irritate the stomach lining * Increase stomach acid * Cause inflammation or ulceration in the GI tract This risk is much higher if: * The dog hasn't been eating well (empty stomach = less protection) * They're already stressed or recovering from anesthesia So why give a pup, who hasn't been eating and recovering from anesthesia, this NSAID medication when gabapentin was readily available?? I do not recommend this place.

Obi the French
Chris D.

I can't say enough about Dr. Kelly's Surgical in Queen Creek! The entire staff is wonderful, but Abby especially deserves recognition. I've been to many vet offices, and this one truly stands out because of her outstanding customer service. She was so loving and friendly with my pups that I immediately felt at ease. I even challenged her with my Frenchie, Obi, he's strong and usually hates nail trims. Most groomers in the past have sent him back saying he was impossible. But Abby proved us both wrong, she said Obi was calm with her! That blew me away. Dogs can sense character, and Abby's amazing energy clearly made all the difference. On top of that, my other pup was recently spayed here. The procedure was quick (done within an hour!) and she's doing great. Thank you, Abby, for your comfort, patience, and support with my pups. You've earned a lifelong client, and I'll be referring anyone I know who needs a caring, trustworthy office for their pets.

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Review Highlights - Kelly’s Surgery - Queen Creek

“Dogs can sense character, and Abby's amazing energy clearly made all the difference.”

Mentioned in 4 reviews

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Dr Mel IS the best with my cat Ghost being a senior cat I expected bloodwork to come back in the…read morenext few days but dr Mel called me right away and talked with me an my concerns. I will always go see dr Mel with my cats a very caring doctor

To start, this clinic has inexperienced vets, long waiting room times (even with an appointment),…read moreand the health plans are not worth it and only caused problems for us. We started taking our pets here in the fall of 2024. We have 1 dog and 2 cats, and we put all of them on the health plans because we thought it would be cheaper to use the plans for dental cleanings and bloodwork. My first hint that signing up maybe wasn't a good idea was when the receptionist ladies cheered and said "we got another sign up!" The plan really didn't make anything easier for us. We were still being pushed to pay for a stool sample for our dog because we didn't turn it in at the same time as the bloodwork, so they just assumed we did both. When I explained that we just hadn't had time to turn in the stool sample, that's when they told me the two should be done at the same time for the health plan to cover it. Ok fine. We didn't get charged that time so no worries. Later, our cat of less than 1 year contracted FIP. Instead of using our health plan to try and save our cat, the first suggestion was that we may want to put her down. That was an unacceptable answer. My wife and I, with the help of our cat's breeder, got in contact with a Facebook group for FIP, and in short we were able to get an experimental medicine that has a high track record for eliminating it. Low and behold, our kitty lived. No thanks to this clinic. And even with an appointment scheduled, there is always a 15 minute wait to see a vet. So common that we expected it every time and just allotted time for the wait in our day. Lastly, we were still being charged after we moved from the area and canceled our health plan. When I called to get the charges reversed, I was told the health plan coordinator was on vacation for 3 weeks and she was the only one who could reverse those payments. Not the manager, not the head vet, just this one person whose only job is to manage what I imagine is a very lucrative product for them. Everything about this business just screams greed to me. I hope they look back at my experience and make some caring and positive changes for other pet owners in the community.

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I called this vet yesterday and explained to them that my dog had just been in to see a vet to get…read moretheir ears cropped and had done a physical exam at that time. It was just three weeks prior. I needed to come in and get updated shots and that was all. They agreed and set the appointment for this morning at 8:30 AM. When I got there, they gave my dog. The shots sold me on things I probably didn't really need. And when they brought me the bill they decided they were going to charge me for the exam anyway. When I explained to them that I had called yesterday and explained that he had just had an exam three weeks ago and that they told me I would not have to pay for another one. The office manager basically called me a liar and said there were notes in the system, stating that they told me I would be charged for the exam. The fact that they would make this up in order to cover their actions says a lot about the integrity of this place. I only do business with people that I trust and do what they say They are going to do. Although I have gone to this vet for several years, I will not be going back and I have referred this event to many of my clients of my business and I will not be doing that anymore either. I bet I have referred about 30 people to this vet. They lost not just a client but a big referrer over a lack of integrity. The office manager didn't seem to care when I told her what I was going to do. All she cared about was collecting that exam fee.

Kelly’s Surgery - Queen Creek - vet - Updated October 2026

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